Comentarios y sugerencias, por favor escribir al ongei@pcm.gob.pe, Asunto: Master Plan. Mar, 2009

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1 Peru e-government Master Plan Comentarios y sugerencias, por favor escribir al ongei@pcm.gob.pe, Asunto: Master Plan Mar, 2009

2 Table of Contents Table of Contents I. Project Overview II. Environment and Status Analysis III. e-government Vision and Strategy IV. To-Be Model V. Implementation Plan 2

3 Background of Project I. Project Overview The Peru s e-government master plan project has been initiated and implemented based on Peruvian government s sustained commitment to the project and experience-based support of Korean government Peru s e-government Master Plan Analysis of Peru's informatization status Grasp of major requirements regarding the project Research of best practices Establishment of vision and strategy of e-government Defining Improvement tasks Setting up detailed implementation plan Analysis of Peru s e-government project as well as relevant requirements Transfer of experience of Korea s e-government project Peru Korea Commitment to e- Government project Reinforcement of administrative services through e-government project Sustained implementation of e- Government project to enter into information society Experience of e-government project Entry into the leading information society through state-of-the-art information technology Accumulated experience of successful implementation of projects in public as well as private sectors Increase in Demand for Informatization Promotion of industrial and economic development through e- Government project Increase in demand for Informatization projects Reinforce support for e-government of international society Support of e-government project of international society as a leader of e-government Development of IT technology of Korea 3

4 Objective & Scope of Project I. Project Overview The primary goal of this project is to analyze the status and environment of Peru s e-government and to establish the vision & roadmap to implement improved task Scope of Project Objectives of Project In order to present a blueprint to establish an efficient, systematic and productive Peruvian e-government, we are going to 1. Set up mid and long-term policy vision and objectives, 2. Come up with implementation strategies to carry out core tasks 3. Arrange implementation plans including organization and schedule 4. Set the direction of relevant laws and policies Analyze Status and Environment Analyze Status. Status of national policies. Analysis of Peru s e-government project. Analysis of status of government services for people and corporations - Analyze Environment. Informatization status of each ministry. Status of laws and policies regarding e- Government Analyze of internal requests Define a To-Be Model for efficient e-government Set up vision and objectives of Peru s e- Government Design a To-Be Model for efficient e-government Define tasks to be improved Establish implementation plan Set up implementation plan for efficient implementation of tasks to be improved Set up roadmap of implementation plan 4

5 Methodology and Approach I. Project Overview The project will be carried out three sequential phases of status and environment analysis, design of To-Be model and setup of implementation roadmap Project Implementation Methodology 12/1 02/28 Phase 1(Evaluate) Analyze status and environment Stage 1.1 Analysis of environment Phase 2(Envision & Design) Design To-Be model Phase 3(Realization) Set up implementation roadmap Stage 0 Project Kick Off Set up Work Plan Kick Off Meeting National Policy National ICT Status Stage 1.2 Stage 1.3 Identification of major issues and opportunitie s Analysis of Identification of Status issues and opportunities Presentation of e-government future direction Implementation System of the project e-government Status Informatization status of each ministry Law and Regulation Internal requirements Stage 2.1 Establish vision and strategy Settle Identity of Peruvian e-government Establish vision of e-government Stage 2.2 Present core projects and tasks Present core projects and tasks to achieve vision Define core tasks Stage 3.1 Set up Roadmap and Implementation Plan Set up Roadmap and Action Plan 5

6 Table of Contents Table of Contents I. Project Overview II. Environment and Status Analysis 1. Environment and Status Analysis Framework 2. National Policy Analysis 3. Analysis National ICT status and e-government Project 4. e-government Status Analysis 5. Law and Policy 6. Requirements Analysis 7. Improvement Direction III. e-government Vision and Strategy IV. To-Be Model V. Implementation Plan 6

7 Environment and Status Analysis Framework II. Environment and Status Analysis 1. Environment and Status Analysis Framework The national policy, Informatization status, laws and regulations and specific requirements of Peruvian government has been analyzed to come up with enhancement opportunities and future directions for a successful Peruvian e-government project. As-Is Analysis Concluding Opportunities Direction National policy Analysis National Development Agenda Peruvian Digital Agenda (ICT Strategy) National Strategy of E-Government Analysis of National ICT Status and e-government Project System National ICT Status Preparatory map of e-government Definition and scope of e-government e-government execution system e-government implementation process e-government Status Analysis Informatization status e-government system status Diagnosis of information system level Analysis of Laws and Regulations Analysis of e-government related laws and regulations status Comparative analysis with Korean and American counterparts Requirements Analysis Interview result Implications & Opportunities Policy status Informatization status e-government status Laws and regulations status Requirements To-Be Direction 7

8 National Policy Analysis Framework II. Environment and Status Analysis 2. National Policy Analysis For policy analysis, National Development Agenda', Peruvian Digital Agenda as Informatization policy, and National e- Government Strategy as e-government policy has been reviewed to draw out correlations and implications among policy. National Development Goal (Nat l Development Agenda) ICT Strategy (Peruvian Digital Agenda) e-government Strategy (Nat l Strategy of e-government) Document on National Development Strategy Vision & Mission Strategic Objectives Framework Law for the Modernization of State Management Definition and establishment of the National Mandatory policy for Government Entities IDB Country Strategy with Peru Major Content of Policy Strengthen public service for citizen Encourage the development channel for citizen participation Decentralization and Protection for minor groups Enhance transparency for State Enhance efficiency for public sector Make Stable Economy and Fiscal Enhance technological support to carry out tdevelopment Peruvian Digital Agenda Infrastructure for the Development of the Information Society Development of Human Capacities Development and Application of the ICT in the Social Sector Development and Application of the ICT in the Production and the Service Sector e-government Action Plan Simplification of administration through IT and implementation of e-government public services Integrated system, Strategic project and acceptance of process Redesign of public administrative process Development of telecommunications infrastructure in isolated areas Education and training for information society and e- Government Action Plan 34 Action Plans Analysis of Correlation among Policies 8

9 National Development Goal - Overview II. Environment and Status Analysis 2. National Policy Analysis National Development Agenda has been classified into seven subcategories through analysis of relevant laws and plans while Peruvian government effectuated 12 specific tasks that have been assigned to relevant administrative offices in 2007 to accomplish them Peruvian National Development Agenda Strengthen public service for citizen Establishment of channel for citizen participation Decentralization and Protection of minor groups Enhancement of transparency for overall national affairs Enhancement of efficiency of public sector Maintenance of stability in national budget and macro economy along with expansion of investment Proactive utilization of science & technology for national development Source: Basic Act for Modernization of National Affairs, Act on National Strategic Plan, IDB Country Report Administrative Tasks Decentralization, Gender Equality, Protection of Youth, Tradition and Local Provinces, Protection of the Disabled, Prevention of Minor Group Isolation, Reinforcement of Technology/Environment/Corporate Competitiveness, Building up Social Exchange Capability, Job Creation and Medium-sized Companies, Simplification of Administration, Anti-Corruption, National Security and Defense Source: Definition and establishment of the National Mandatory policy for Government Entities National development strategies has been defined based on urgent agenda regarding relevant laws and regulations instead of formal procedure of proclaiming vision and mission. The 12 specific tasks have been presented to have each relevant administrative office focus on its own tasks for National Development, which is comprehensively commensurate with National Agenda. 9

10 II. Environment and Status Analysis National Development Goal -12 Tasks of Administrative Offices (1/3) 2. National Policy Analysis The following table shows 12 specific tasks, relationship with national development project. National Policy Activities Related Agenda Decentralization Gender Equality Youth Navitism Swift and appropriate transfer of governmental rights, functions and resources to local and state governments Define the scope of specific roles, responsibilities, and controls to build up administrative and financial competitiveness of local and state governments Provide local and state governments with education designed to reinforce the capability to conduct administration Develop a local platform to reinforce competitiveness of local and state governments for sustained growth and development Develop telecommunications services that are easily accessible and reliable, and reduce regional Informatization gap in society Promote gender equality and equal opportunity in planning and implementing public policies Assurance of gender equality in overall social practices, communications, acceptance of values and equal opportunities Complete assurance of civil rights in politics, economy and social culture Promote female access to and participation in decision-making in administration and social affairs Support the needy households equal to or prior to support for women Support careers and self-realization of youth in each Ministry Encourage youth to participate i t in various socio-political l affairs Promote employment, leadership, education and entrepreneurship for youth Enhance access and utilization of hygiene services by youth Prevent and/or rehabilitate you in vulnerable environment Reinforce capabilities of local youth and isolated class to recognize politics, society, culture and their identities Management of technical and economic support through domestic and overseas public and private organizations Support implementation of project for development of native community Mediate efforts among local governments to promote development of native community Support, counseling, training and technical support for native community Action Plans of local governments to protect diversity of Peru and intensive knowledge of native community Consult development of native community under the authority assigned to other governments Decentralization and protection of isolated class 10

11 II. Environment and Status Analysis National Development Goal - 12 Tasks of Administrative Offices (2/3) 2. National Policy Analysis The following table shows 12 specific tasks, relationship with national development project. National Policy Activities Related Agenda Protection of the Disabled On Inclusion Reinforcement of technology, environment and Competitiveness Enhancement of Social Skills Promote social atmosphere and competence where the disabled are respected and encouraged to grow to leadership position Prepare social circumstance where the disabled participate in all sectors of society, including economy, politics and culture Eliminate discrimination against the disabled Monitor and supervise effective application of Disabled Protection Act Make efforts to be inclusive of all social groups to participate in all sectors of society, including economy, politics and culture Develop program to promote nutrition for children, to prevent diseases and to reduce premature death of children Ban on child labor and emphasize the roles and responsibilities of parents Eliminate discrimination against socially weak class and assure their rights Promote basic research applied to technological innovation and provide incentives for technological R&D Encourage scientific and technological innovation through individual institutions of diversified country and local communities Implement policies regarding irrigation technology companies, improved stove, movable installation for elimination of smoke that occur in households Subsidize technological l innovation through hbusiness-related project Provide institutional subsidies for young and talented researchers, innovators and inventors Promote technologically innovative programs and projects Support anti-contamination campaign on a national and local level Take measures to prevent destruction of environment and threat of contamination Promote technology, method and marketing regarding g production of waste processors and their implementation Provide proper information on markets and policies under the goal of transparent business opportunities Training programs for state governments and small companies with intellectual properties National and local level support for poverty elimination, food security and local community development plan Promote rights and responsibilities with regard to public policy and program, and social services Promote the value of social ethics such as honesty, transparency, responsibility, collaboration and punctuality Promote and support collaboration and leadership Decentralization and protection of isolated class Maintenance of stability in national budget and macro economy, along with expansion of investment Proactive utilization of science& technology for national development Establishment of channels esfor soca social participation among people 11

12 II. Environment and Status Analysis National Development Goal - 12 Tasks of Administrative Offices (3/3) 2. National Policy Analysis The following table shows 12 specific tasks, relationship with national development project. National Policy Activities Related Agenda Employment and SMEs Develop the policy to create jobs Promote technological competitiveness of small and medium enterprises Encourage participation of small and medium enterprises in national procurement project Maintenance of stability in national budget and macro economy, along with expansion of investment Simplification of Administration Identify the most frequently occurring administrative procedures to save time and simplify them Implement unified management for citizen Encourage positive procedures of government offices Simplify the communication process among intermediate mediators for speed and efficiency of disorganized committee and public services Promote the use of ICT in a variety of public institutions Reinforcement of civil services Enhancement of efficiency in public sector Anti-Corruption o Policy Eliminate illegal and excessive practices and reinforce regulations on corruption on bidding, procurement and price rigging Strengthen th transparency and responsibility Strengthen public ethics for implementation and communication Monitor administration and promote participation in public affairs and management Enhance transparency in overall national affairs National security and defense Promote proactive participation of all institutions to implement the goals of National Security and Defense Council Promote pride of Peru and national identity Promote establishment and integration of border as a pole region developer Maintenance of stability in national budget and macro economy, along with expansion of investment 12

13 National ICT Strategy - Overview II. Environment and Status Analysis 2. National Policy Analysis National ICT Strategy called Peruvian Digital Agenda aligned with National Agenda is comprised with five Goals and subsequent Action Plans but no binding force and concrete roadmap or implementation schemes for them ICT Vision Through an active utilization of ICT, we take advantage of information more effectively and efficiently, based on which, we create a society with principles of equality, inclusion and indiscrimination No. Agenda Description Goals Goal 1 Goal 2 Goal 3 Goal 4 Goal 5 Infrastructure for the Development of the Information Society Development of Human Capacities Development and Application of the ICT in the Social Sector Development and Application of the ICT in the Production and the Service Sector e-government Implement telecommunication infrastructure for development of information society Develop and promote capabilities of all people to enjoy convenience of information society Provide various social services implemented by government through information society and enhance service quality Enhanced support of service industries through ICT and increase of productivity Provide superior administrative services for citizens and businesses by implementing e-government Source: Peruvian Digital Agenda Peruvian Digital Agenda defines the role of ICT as Vehicle for Transformation that Implements Information Society A number of major goals we set up to implement the information society includes expansion of ICT Infrastructure, development of human resources, enhancement in level of social welfare through ICT, reinforcement of industrial competitiveness through ICT, and implementation of e-government, coupled with specific strategies and action plans to accomplish the goals. Although goals and detailed action plans are presented, there is neither binding force nor specific roadmaps and action plans. 13

14 II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(1/4) 2. National Policy Analysis The Implementation Strategies for each Goal of Peruvian Digital Agenda are as follows. Policy Strategy Action Plan Infrastructure for the Development of the Information Society Promote private investment on infrastructure Establish Backbone Network and promote investment Accelerate development of isolated regions without ICT infrastructure Provide policy-level incentives for telecommunication service providers by creating an environment of free and fair competition Boost collaborative system in building roads, electric power and telecommunication network Promote the establishment of broadband Infrastructure Efficient utilization of frequency and other network resources Develop large-capacity backbone network Establish policy and encourage investment of telecommunication services providers to expand services to isolated local regions Develop a low-cost wireless LAN environment in retarded regions Development of Human Capacities Establish a comprehensive plan that t includes ICT in education sector Promote equal opportunities for socially isolated class to utilize ICT and get access to information Promote capabilities of all people to utilize ICT and search for information they need through education Integrate ICT into education curriculum, and establish and utilize e-learning Community Include Digital Literacy in the curriculum of national universities Research on general access to information by isolated class through collaboration between academy and industry Found National Center for Technical Adapted to attract interest and promote utilization of ICT among isolated class such as natives Sustain equal access to information through utilization of Public Cabinas in local provinces Development and Application of the ICT in the Social Sector Improve national hygiene status through ICT and enhance social welfare service for isolated class Create and sustain jobs through ICT and provide support particularly for isolated class such as women and low-income families Proactive utilization of ICT for proper management of national hygiene, focused particularly on quality improvement in hygiene management for isolated class Clear definition and modernization of the procedure of national hygiene system through ICT Firm establishment of hygiene culture and prevention of diseases by increasing utilization of hygiene related information Develop food safety measures and food hygiene preliminary warning system 14

15 II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(2/4) 2. National Policy Analysis The Implementation Strategies for each Goal of Peruvian Digital Agenda are as follows. Policy Strategy Action Plan Development and Application of the ICT in the Social Sector Contribute to democracy, civil participation and observance of laws and orders through ICT Assure participation of isolated class such as the disabled, seniors and natives in decision-making in the society through ICT and establish the foundation for that Promote and support science and technology on national level Develop, conduct research on and promote technical resources for information society Support decision-making of people engaged in agriculture and forestry to strengthen national agricultural information system Create new types of employment for the disabled and others in isolated community through ICT (home-based work, electronic commerce and etc.) Establish information network in all provincial government offices to create jobs Provide incentives for companies that proactively utilizes ICT such as home working Enactment of participation of all sectors of society and relevant procedures for information society IT decision makers should contribute to sustainable and equal development of human resources Promote the development of project to facilitate access of isolated class to ICT Promote support of the disabled in workplaces through utilization of physical, technical and human resources Promote application of IT to science, technology, innovation, and various scientific and technological projects and digitize the information on science and technology Strengthen education of ICT for teachers and provide incentives for R&D on children and adolescents Promote utilization of ICT by corporations and provided incentives for R&D on Informatization Utilize ICT as job training in production workplaces Establish appropriate environment to reinforce the capability to utilize, measure and manage agricultural information Establish latest technical platform required for a successful implementation of national agricultural information system 15

16 II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(3/4) 2. National Policy Analysis The Implementation Strategies for each Goal of Peruvian Digital Agenda are as follows. Policy Strategy Action Plan Development and Application of the ICT in the Production and the Service Sector Promote development of S/W and dh/wi industries ti and legitimate use of S/W Improve utilization and access of small and medium companies to ICT Develop and promote electronic commerce Establish financial and institutional environment to promote domestic S/W and H/W industries Encourage a legitimate use of S/W Reinforce academic and industrial collaboration for academic issues in ICT and productivity it enhancement tin ICT industry Facilitate development of relevant industries by upgrading domestic S/W and H/W regarding education and health Reinforce competitiveness of S/W industry Encourage public sector to outsource S/W utilization and service develop Invite relevant personnel in research institutes, corporations and NGOs to facilitate development of productivity in manufacturing industries through ICT Preparation of feasibility test for establishing the ICT cluster Provide management of small and medium-sized companies with education and consultation on new technologies to enhance managerial performance Develop small and medium-sized company consultation program participated by educational institutions, research institutes, industrial clusters and etc. Reinforce utilization of Multi-service Booth to facilitate utilization of ICT among small and medium-sized companies Encourage establishment of Technology Innovation Center, a private institution Eliminate and modify obstacles against execution of electronic commerce Activate sales transactions of goods and services through electronic commerce Promote, advertise and provide education on electronic commerce Encourage the use of electronic commerce transactions in production, export and domestic transactions 16

17 II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(4/4) 2. National Policy Analysis The Implementation Strategies for each Goal of Peruvian Digital Agenda are as follows. Policy Strategy Action Plan e-government Redesign the process to make government administration more efficient i and transparent t Contribute to implementation of information society by conducting strategic project Reinforce governmental contact point services for citizens and businesses Propose Basic Act on e-government, General Administrative Procedure Act and Act on Transparency of Government to implement the e-government Recognize requirements of e-government users and reflect them in e-government project Proclaim regulations to improve quality of administrative services and rearrange processes Set up information security plan for public sector Establish National e-government Strategy Develop electronic ID Conduct electronic vote Prepare comprehensive foundation to implement Spatial Data Infrastructure Develop national e-government architecture Execute electronic procurement system Establish G4B, G2C portals Execute electronic signature and publicly certified certificate Establish platform for electronic payment Create a portal site of each institution Establish an environment where citizens are able to deliver proposal p and/or request to central and local governments Establish virtual space to strengthen exchange of G2C policy information and transparency of government Support development of corporate Internet and telephone service 17

18 e-government Strategy - Overview II. Environment and Status Analysis 2. National Policy Analysis The e-government Strategy aligned with National ICT Strategy is as follows. e-government Vision To provide people with quality e-government services, to reinforce transparency of government and to enhance the level of social welfare Strategic t Objectives The following five strategic Objectives have been for a successful implementation of Peruvian e- Government defined in National Development Agenda and ICT Strategy 1 To provide citizens and businesses with e-government utilizing IT technologies for social convenience and welfare by simplifying traditional administrative procedures 2 To push ahead with integration of systems and implement strategic core projects for a successful e-government through preliminary acceptance of enhanced processes 3 To design and develop more efficient and user-oriented public administrative processes and to optimize i them to facilitate t easy access and use by citizens 4 To develop and deploy telecommunication infrastructure in isolated regions for a balanced development of information society and e-government 5 To educate students, general public and isolated class to participate in information society and e-government에 through ICT Source: e-government National Strategy 18

19 e-government Strategy - Strategic Objectives and Action Plan(1/2) II. Environment and Status Analysis 2. National Policy Analysis Specific Action Plans for Strategic Goals 1 and 2 has been set up and a number of projects including citizen portal, procurement, electronic vote and GIS are currently under normal operation Strategic Objectives Action Plan Strategic Objectives 1: Commencement of public services of e-government Simplification of Administration based on IT Establish the PSCE Portal ( for citizens and businesses Powerful and sustained development of Peruvian Government Portal (PEP) in association with functional integration of public institutions Createa virtual spacebetweengovernment and citizens for broaddistribution of governmentinformation Provide information notification service for citizens through Call centers and PSCE Use a variety of media including radio and TV to promote and distribute services for citizens through information technology provided by government Establish the program to promote online service in small cities and villages by utilizing public Internet cabin or workshop Reuse conventional infrastructure to encourage e-government related services and facilities nationwide Make a strategic alliance with universities with obligation of job training on computers and systems, and secure experts regarding public administration and e-government Strategic Objectives 2: Implementation of Integrated System Implementation of Strategic project Acceptance of enhanced process Develop and establish the platform to prepare national network and service cost management procedure according to the level of participating institutions and value creating process Develop and utilize PKI-based electronic signature and public certification Develop and promote virtual payment platform to enable online services Develop and establish the Peruvian geographical information system using GIS, based on available resources, infrastructure, population, social economic development project, policy execution, Ministerial policies related projects in each institution Develop and utilize Electronic Procurement System (SEACE) and Electronic ID CARD project Develop and execute the system that enables effective electronic vote which attracts citizen participation and democratic election (in association with public certification system) 19

20 e-government Strategy - Strategic Objectives and Action Plan(2/2) II. Environment and Status Analysis 2. National Policy Analysis Action Plans for Strategic Objectives 3, 4, 5 are abstract and not as specific as those for ICT Strategy while action plans with regard to government offices and local governments remain passive within limited level of encouragement and assistance. Strategic Objectives Action Plan Advance the process model of Peruvian government Enact a law to integrate public institutions, define authority and responsibility to advance innovation process and redesign process to upgrade quality of service Establish standards among relevant public institutions Strategic Objectives 3: Enact national, a local and integrated laws regarding g e-government e e policy Redesign public Propose National E-Government and Informatics Act to help e-government, and review the appropriateness and administrative process into transparency of General Administrative Procedure Act user-oriented one Integrate information for public areas and advance integrated security plan Optimize ICT to facilitate an Develop public administrative projects better than technological transfer projects by the government easy use by citizens Investigate the list of e-government related regulations and the estimated number of users included in short and mid-term plan Reinforce global collaboration to develop technology project that can contribute to improvement of services in public institutions Conduct sustained enhancement of national policy regarding e-government Strategic Objectives 4: Develop and deploy telecommunication infrastructure in isolated regions Strategic Objectives 5: Train students, adults, and isolated class to participate in information society and e-government through ICT Promote competition and encourage public as well as private investment on global access and infrastructure for national and local integration (for maintenance of service quality and application scope within appropriate price) Encourage development of major network to expand telecommunication infrastructure Promote development of telecommunication infrastructure through global collaboration Reinforce support for institutions that conduct establishment of telecommunication infrastructure Push ahead with the plan to integrate ICT into regular education Facilitate an access by socially isolated group to ICT Educate general public to utilize e-government through ICT Strengthen collaborative relations with Internet cafes trade unions to properly implement training programs Encourage superior talents to participate in development of information system public institutions Technology Center should encourage students to develop creativity through utilization of ICT 20