Mater Private Hospital Redland

Transcription

1 Mater Private Hospital Redland

2 Our Mission In the spirit of the Sisters of Mercy, Mater Health Services offer compassionate service to the sick and needy, promotes a holistic approach to health care in response to changing community needs and fosters high standards of health-related education and research. Following the example of Christ the Healer, we commit ourselves to offering these services to all without discrimination. Our Values Mater staff are dedicated to providing highest quality health care services, through a sincere commitment to Mater s core values of Mercy, Dignity, Care, Commitment and Quality. Through these Values, Mater staff promote the professionalism and care that has been a part of the Mater since its beginnings. Mercy The spirit of responding to one another Commitment The spirit of integrity Dignity The spirit of humanity, respecting the worth of each person Quality The spirit of professionalism Care The spirit of compassion

3 Welcome A warm welcome to Mater Private Hospital Redland. Located in the beautiful surrounds of Redland Shire, Mater Private Hospital Redland offers a convenient location for patients and visitors living in the Bayside area. Committed to excellence and providing exceptional care, our patients experience hotel quality private surrounds including state-of-the-art in-room entertainment and premium meals that can cater to every taste. The team at Mater Private Hospital Redland feels privileged to serve the community under the vision and mission of the Sisters of Mercy and seek to uphold our core values. Delivering a comprehensive range of medical and surgical services, supported by a world-class team of health care professionals, we offer inpatient, outpatient, maternity and day-case services. Please take your time to read through this information to find out more about our hospital and the services available to you and your family.

4 Our Hospital Mater Private Hospital Redland was established in September 2000 as an extension of the mission of the Sisters of Mercy, to provide the highest quality health care services for the people of the Bayside area. Mater Private Hospital Redland is proud to be able to offer the growing Bayside community exceptional care close to their families and friends. The hospital features a three level main hospital building incorporating reception, day procedure unit, operating theatres, procedure rooms, patient wards, chapel, kitchens, utility rooms and café. Conveniently located across the road from the hospital is Mater Health Centre Redland, which houses specialist services, Mater Pharmacy, Mater Pathology and general practitioners.

5 Services Building on Mater s reputation for clinical excellence, Mater Private Hospital Redland provides a range of specialised surgical and medical services to support the needs of the local community. With visiting specialists and highly trained clinical staff dedicated to exceptional care, the hospital is capable of providing clinical outcomes among the best in the world across a variety of specialty areas. These include: breast and endocrine surgery day medical oncology gastroenterology (endoscopy and colonoscopy) general medicine and gerontology general surgery gynaecology including urogynaecology obstetrics ophthalmology oral and maxillofacial surgery orthopaedics palliative care plastic and reconstructive surgery rehabilitation sleep studies urology. For patients with highly clinical specialised needs, our links to Mater hospitals located in South Brisbane enhance our commitment to providing exceptional care.

6 Maternity Services Mater Private Hospital Redland features its own premier maternity facility, specialising in the care of low to medium risk birthing mothers and their babies Mater Mothers' Private Redland. With a dedicated team of obstetricians, midwives, nurses and specialists, Mater Mothers Private Redland offers mothers and families a luxury boutique service in self-contained birth suites and private rooms with ensuite, whilst providing a number of support services. These include: antenatal education booking-in service Healthy Hearing Program interpreter service lactation consultants pregnancy and parenting workshops pastoral care and chaplains postnatal reunions. The health and safety of our patients and families is very important to us. For mothers and babies requiring specialised care, Mater Mothers Private Redland has a transfer agreement with Redland Public Hospital, as well as Mater Mothers Private Hospital in South Brisbane; a recognised leader in maternity care. For more information about Mater Mother's Private Redland please telephone reception on or visit maternity.mater.org.au

7 Rehabilitation Services Mater Private Redland Rehabilitation serves as a satellite service to the already established inpatient and day therapy rehabilitation unit located at Mater Private Hospital Brisbane. The comprehensive multidisciplinary rehabilitation program at Mater Private Hospital Redland, delivers exceptional individualised care and is committed to helping people achieve their optimum level of functioning. The team collaborate with patients and families to promote a supportive, goal-orientated rehabilitation environment and includes: rehabilitation doctors rehabilitation nurses occupational therapists physiotherapists Dieticians, podiatrists, psychologists, orthotists and prosthetists are available when required, and pastoral care workers and volunteers are also available to support you during your stay. Our People rehabilitation assistants speech pathologists social workers. Since 1906, when the first hospital opened in Brisbane, the Sisters of Mercy and Mater staff have been dedicated to providing highest quality health care services; through a sincere commitment to Mater's core values. Using these values as a guide for our interactions with our patients and their families, each other and our business partners, Mater staff seek to provide patients with exceptional care in a compassionate environment. At Mater Private Hospital Redland, our comprehensive team of highly experienced physicians, surgeons, midwives, nurses, allied health practitioners and administration staff are dedicated to providing exceptional care. It is with this dedication that Mater Private Hospital Redland strives to provide the exceptional care to patients and their families. Mater Health Services and its 7500 staff and volunteers provide exceptional care to some people each year.

8 Our Safety Mater Health Services is committed to a mission to meet the health care needs of the community. That means we always seek to provide the highest standard of care, look for better ways to deliver health care, improve people's health and live up to our Values of quality, commitment, care, dignity and mercy. SafeQuest for a safer Mater community is helping us deliver on our mission by making us accountable as providers of safe care and ensuring we engage with the community as partners in health care improvement. It s a combination of safety initiatives, risk management strategies and communication programs designed to address priority issues and build on the culture of safety across the entire Mater community including staff, patients and visitors. Through SafeQuest, Mater aims to achieve zero preventable harm for patients, staff and visitors. How does it work? As you walk through Mater s facilities, you will notice various reminders about SafeQuest and the organisation s commitment to safety. These reminders are for everybody and help us to keep safety on the agenda. By working together and helping each other to be safe, we believe we can change health care for everybody. How can you help? By keeping safety in mind when visiting or staying at Mater Private Hospital Redland, you can help us maintain the high standard of cleanliness at our hospital. Hand hygiene is one of the best ways of preventing infection. Ensuring you clean your hands both before and after visiting a friend or relative in hospital, will help reduce the risk of infection - Hand sanitiser gel is available throughout the hospital. If hands are visibly soiled, wash your hands at a basin with soap and ensure hands are dried thoroughly when finished. If possible, avoid touching wounds, dressings or any catheters, drains or drips during your stay. Your nurse will be happy to assist you with these items at any time. If friends or relatives are feeling unwell with cold, flu or upset stomachs; we advise that they should delay their visiting at the hospital, until they are feeling better. "Everybody at Mater - patients, staff and visitors - is important in helping us to identify ways to improve our systems and provide safer care for our community. Safety is everybody's job." - Dr John O'Donnell, CEO Mater Health Services

9 Our Awards At Mater we continuously strive for excellence. Recognised by our peers Mater Private Hospital Redland and Mater Mothers Private Redland have both won numerous community awards in recent years Medibank Private Hospital Experience Survey Awards Named Australia s best private hospital for patient satisfaction 2012 Medibank Private Hospital Experience Survey Awards Named Australia's best private hospital and number one in the state, amongst the list of Queensland's best private hospitals for patient satisfaction Queensland Centre for Mothers and Babies Findings from the Having a Baby in Queensland Survey Mater Private Hospital Redland was recognised as the 'Best Private Hospital' for maternity care for eight out of the 20 measured indicators for quality, commitment and care Press Ganey* Patient Satisfaction Score Day Surgery patients at Mater Private Hospital Redland were 'the happiest in the country', according to the 2011 patient satisfaction results. The Day Surgery unit has the fastest growing site of care in Australia and New Zealand for the private sector, which is typically the most competitive arena in health care Medibank Private Hospital Experience Survey Awards Named Australia s best private hospital and best hospital in the state, followed by Mater Mothers Private Hospital, which received the National Silver Award and also the State Silver Award Press Ganey* Patient Satisfaction Scores Patient satisfaction results from 2007 to 2011 have remained consistently higher than competitor hospitals in the same years Australian Business Awards Won award for 'Service Excellence' demonstrating industry leadership in the core values of business excellence, product excellence, sustainability and commercial success Environmental Protection Agency - ecobiz Awards Awarded partnership status with ecobiz; the Environmental Protection Agency s signature partnership program with Queensland business and industry, promoting a Green focus on water, energy, product and procurement efficiency. *Press Ganey surveys provides benchmark reports comparing Mater Private Hospital Redland against 140 other private hospitals in the database.

10 Useful Information Mater Pathology With more than 90 years experience, Mater Pathology is Queensland s leading not-for-profit pathology provider, reinvesting revenue back into improving health care. Committed to excellence in diagnostic and consultative services, Mater Pathology boasts a broad spectrum of pathology expertise and provides the community a dedicated courier service that ensures fast turnaround of specimens so that patients can access their results as soon as possible. A pathology collection centre is conveniently located opposite Mater Private Hospital Redland inside Mater Health Centre Redland. For further information contact the collection centre on or visit pathology.mater.org.au Mater Pharmacy Mater Pharmacy, is a comprehensive health solutions pharmacy for people in the Bayside community. The pharmacy is conveniently located opposite the hospital inside Mater Health Centre Redland. The customer-focused team are highly qualified to assist patients and offer advice with prescription and over the counter medicines, including community health information on: arthritis, asthma management, boost energy, cold, flu and sinus, diabetes, digestive health, for women, healthy heart, healthy weight, reduce stress and quit smoking. They also provide a wide range of skin care, toiletries, cosmetics, fragrance, jewellery and giftware. For further information contact Mater Pharmacy Redland on or via pharmacy.redland@mater.org.au, or visit pharmacy.mater.org.au Interpreting Services For patients requiring interpreting services, we can arrange on-site translators prior to your appointment or admission. To arrange this service please telephone Local information The beautiful and vibrant coastal surrounds of Redland Shire is just 23 km south-east from Brisbane's bustling city centre. Made up of 21 bayside suburbs, Cleveland rests at the commercial hub of Redland Shire and is home to Mater Private Hospital Redland. With an excellent selection of restaurants and cafes, shopping outlets, art galleries, markets and public amenities, Redland Shire offers visitors a wide variety of things to see and do. For more information about local services, accommodation, activities and sightseeing please contact The Redland Visitor Information Centre located at: Redlands IndigiScapes Centre 17 Runnymede Road, Capalaba Telephone

11 Arranging Your Admission All hospital admissions at Mater Private Hospital Redland are arranged directly through your GP or specialist via referral and subsequent booking. If you have any questions about your admission, please contact your doctor. If you are unsure about any aspect of your admission please telephone Payment For patients who are privately insured, you will need to contact your private health insurance provider prior to your admission, to ensure you understand your level of cover. If you are paying the hospital account yourself, you will need to contact our appointments team on between 8 am 5 pm weekdays (excluding public holidays) to obtain a quote once you have discussed your hospital admission with your doctor. Car Parking and Transport Free car parking is available at Mater Private Hospital Redland. However, there can be times where parking is difficult to find close to the hospital. It is recommended that if you are coming to hospital, your support person brings you to the front entrance and then parks the car. When you are being discharged from hospital, it may be a good idea for your support person to park at the front entrance for a short time while you are brought to the front foyer. For public transport information, please contact TransLink on or visit Contact Details Mater Private Hospital Redland Weippin Street Cleveland Qld 4163 Telephone Hospital Map The entrance for Mater Private Hospital Redland is located on Weippin Street. For your convenience drop-off and pick-up areas are located at the entrance of the hospital. Mater Medical Centre Mater Private Hospital Redland Redlands Public Hospital Smith St Mater Health Centre Redland Specialist Suites Conference Room Mater Pathology Mater Pharmacy

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