Edited by T. Kanti Srikantaiah, Ph.D.
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1 Edited by T. Kanti Srikantaiah, Ph.D. Director, Center for Knowledge Management, and Professor Dominican University and Michael. D. Koeniq, Ph.D. Professor and former & Founding Dean College of Information and Computer Science Long Island University ASIST Monograph Series Published on behalf of American Society for Information Science and Technology by Medford, New Jersey
2 Introduction Acknowledgments Roadmap Companies and Organizations Mentioned ix xi xiii xxi Foreword 3 Chapter 1: KM Is Here to Stay 5 Chapter 2: KM Moving into Stage IV? The Extra-Organizational Stage 9 Chapter 3: Knowledge Management Expansion: Content Management, Project Management, Competitive Intelligence, Environmental Scanning, and Knowledge Audit 17 T. Kanti Srikantaiah, Dominican University Chapter 4: KM: The New Business Potpourri or Seeing the Forest Rather than Just the Trees 43 Foreword 49 Chapter 5: Representing and Managing Context: Toward Knowledge Resource Planning 51 Kavi Mahesh, PES Institute of Technology J. K. Suresh, Infosys Technologies Ltd. Chapter 6: Knowledge Audits: Establishing a Context for Leveraging Knowledge 79 Lynda W. Moulton, LWM Technology Services Chapter 7: PKM: A Bottom-Up Approach to Knowledge Management 95 Dave Pollard, Meeting of Minds, Consulting Services V
3 vi Knowledge Management in Practice Foreword 113 Chapter 8: Knowledge Strategy: The Linkage Between Business Strategy and Knowledge Management 115 Joseph Kasten, Dowling College Chapter 9: You Want Systems But You Need Strategy 125 Bob Boiko, Metatorial Services Inc. Chapter 10: Knowledge Management in Strategic Context 155 Robert N. McGrath, University of Maryland University College Chapter 11: Knowledge Services: The "Why" of Knowledge Management 169 Albert J. Simard, Natural Resources Canada Foreword 201 Chapter 12: How to Build a Smart Search System Using Taxonomies and Ontologies 203 Denise A. D. Bedford, World Bank Chapter 13: Video Management and the Transfer of Knowledge through Audiovisual Material 223 Suliman Hawamdeh and Hazem Refai, University of Oklahoma Chapter 14: Knowledge Discovery, Metadata, and Semantic Interoperability 239 Denise A. D. Bedford, World Bank Chapter 15: Knowledge Management: Best Practices in the InfoTech Sector 257 Madanmohan Rao, Asian Media Information and Communication Centre for Communities of Practice on Collaboration and Collaborated Tools Foreword 275
4 Chapter 16: Sharing Knowledge: Problems, Root Causes, and Solutions 277 Laurence P. Chait, Chait and Associates, Inc. Chapter 17: Digital Libraries and Librarians in the Learning Organization 289 Kate Marek, Dominican University Chapter 18: Corporate Blogs and Communities of Practice 303 Qiping Zhang, Long Island University Shanshan Ma, Drexel University Foreword 323 Chapter 19: Measuring Knowledge in Organizations: The Organizational Knowledge Assessment Tool 325 Ana Flavia Fonseca, University ofjoao Pessoa Arnoldo Fonseca, Consultant Chapter 20: Knowledge Management Measurement: An Agenda for Organizations and Economies 341 Alton Y. K. Chua and Abdus Sattar Chaudhry, Nanyang Technological University Foreword 355 Chapter 21: Knowledge Management in Software Projects 357 C. S. Shobha, Perot Systems Chapter 22: Running Successful Collaboration Software Pilots 375 Joe Hutchinson and Patti Anklam, Hutchinson Associates, Consulting Services Foreword.401
5 Knowledge Management in Practice Chapter 23: Transfer of Long-Term Knowledge and Expertise: A Case Study in the Nuclear Sector 403 Francoise Rossion, Ernst & Young Consultancy Chapter 24: An Alternative Knowledge System at the World Bank: A Case Study of the World Bank's Indigenous Knowledge for Development Program 415 Deepa Srikantaiah, University of Maryland Claudia Rueger, World Bank Foreword 443 Chapter 25: Knowledge Networking in a Public Service Agency: Contextual Challenges and Infrastructural Issues 445 Elisabeth Davenport, International Teledemocracy Centre Louise Rasmussen, Napier University Chapter 26: Knowledge Management in the Federal Sector: A Review and Critique 463 Roland G. Droitsch, KM21 Associates About the Contributors 483 Index 497
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