ISDN. Digital Set User's Guide SRS National ISDN. Fujitsu. Delivering on the promise of ISDN

Transcription

1 ISDN Digital Set User's Guide SRS-1050 National ISDN Delivering on the promise of ISDN Fujitsu

2 Fujitsu SRS-1050 Page 2

3 Fujitsu SRS-1050 Fujitsu Network Communications, Inc Bland Road, Somerset Park Raleigh, NC U.S.A. Part Number P-UG-105V-N Revision 1.4 Copyright 1993 Fujitsu Network Communications, Inc. All rights reserved. Printed in the United States of America. This publication may be replaced by a revised edition. To find out if a revision exists, or to order copies of publications, write to Fujitsu Network Communications, Inc Bland Road, Somerset Park, Raleigh, NC 27609, or call ISDN. Please direct all communications to Fujitsu Network Communications, Inc. No part of this publication may be reproduced or translated, stored in a database or retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Fujitsu Network Communications, Inc. The information contained in this document is subject to change without notice. Page 3

4 Fujitsu SRS-1050 Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by unplugging the equipment to turn it off, the user is encouraged to try to correct the interference by one of the following measures: Reorient or relocate the receiving antenna of the affected receiver. Increase the separation between the equipment and the affected receiver. Connect the equipment to an outlet on a circuit different from the one to which the affected receiver is connected. Consult a dealer or experienced radio or television technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment. Cable Notice: The use of standard shielded cables to connect external data devices is required to ensure compliance with FCC Part 15 Rules for Class B devices. Page 4

5 FCC Notice Fujitsu SRS-1050 This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the enclosure. This label contains the FCC Registration Number for this equipment. If requested, the FCC Registration Number and the following information must be provided to your telephone company. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuous of service may be required. But, if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If changes are made, you will be notified in advance to order to make necessary modifications to maintain uninterrupted service. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Repairs to this equipment can only be made by the manufacturer or its authorized agents. If this equipment is causing harm to the telephone network, the telephone company may request that it be unplugged from the modular outlet until the problem has been corrected. To obtain repair service or warranty information, contact: Technical Assistance Center Fujitsu Network Communications, Inc Bland Road, Somerset Park Raleigh, NC Phone: (919) or FCC Warning Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment. Page 5

6 Fujitsu SRS-1050 Preface This guide provides descriptions and procedures for using Fujitsu's Digital Set Feature Phone, called the SRS-1050, when it is attached to a switch supporting National ISDN. This guide is for anyone interested in using the SRS-1050 to gain the benefits of the combined voice and data network capabilities of ISDN technology. Read the sections that follow for information on: Using this guide efficiently Special features of your ISDN telephone Background on ISDN technology For assistance ordering ISDN service from your local service provider, see Appendix A. HOW TO USE THIS GUIDE This section can help you make the most efficient use of this guide. The section describes the overall organization, aids to finding information, and conventions. Organization This guide is organized in the following chapters: Chapter 1 Chapter 2 Chapter 3 has illustrations to introduce the physical layout of the SRS It also describes the features and functions of its components. describes use of the basic voice services, such as placing and receiving calls and using the speaker/microphone (handsfree mode). explains how to set up SRS-1050 features such as one-touch buttons, unanswered call logging, and the calendar/clock. Page 6

7 Chapter 4 Fujitsu SRS-1050 explains how to use the data terminal adapter to place or receive data calls. Page 7

8 Fujitsu SRS-1050 Conventions and Layout In procedures, the required actions are noted, with the buttons you press in capital letters, such as HOLD or REDIAL. Other important words, such as messages that appear on the display, also appear in CAPITAL LETTERS. Menus or screen displays appear as text in boxes :55PM SAT May 10 Actions that pertain to only a specific phone system have the following symbols inserted. These symbols appear in the section heading when the information applies entirely to that system, or they appear adjacent to a command where only a specific action applies to that system. 5ESS...Required for Lucent Systems. DMS Required for Nortel Systems. EWSD...Required for Siemens Systems. Note: 5ESS, DMS-100, and EWSD are registered trademarks of Lucent, Nortel, and Siemens Telecom Networks respectively. Helpful Tips About Your SRS-1050 Because ISDN technology is new, some features of your SRS-1050 may be unfamiliar. Page 8

9 Fujitsu SRS-1050 Softkeys The softkeys are the four keys located just below the display. When you press the KEY MENU button to their right, function labels appear on line 2 of the display. UNA DATA CLEAR REG Key Menu Standard Softkey Layout (The DATA softkey label appears only if you have the data model.) Note: Softkey 1 also serves as the ENTER key (for entering information as indicated in this User Guide). Softkeys are a way of simplifying the phone and still supporting the richness of ISDN features. These keys assume different functions depending on the feature you are using, thus avoiding the need for a large number of permanent function keys. You can display the labels at any time without affecting the tasks you are performing. The labels do not, however, have to be displayed for these keys to work. Timeouts When you are setting up local features as described in Chapter 3, some of the data entry displays have built-in timers. If you do not enter information within six seconds, the display reverts to the menu for selecting the feature you were setting up. You must reselect the feature and start again. Page 9

10 Fujitsu SRS-1050 Starting Over If for any reason you become confused while setting up a local feature in menu mode, you can always press REG, softkey number 4, to return to the setup menus and start over. Phone Operation The following two features of ISDN phones may be different from what you are used to: Dialing 9. When you dial for an outside line (usually by pressing 9), you do not hear a pause and a second dial tone. You can begin dialing the telephone number immediately. Onhook dialing. You can dial a number before you get a dial tone. The number you dial appears on the display and remains there for three minutes. When you lift the handset and press an idle Call Appearance button, or press the SPEAKER button for handsfree mode, the phone initiates the call automatically. ISDN CONCEPTS: INTEGRATED VOICE AND DATA ISDN stands for Integrated Services Digital Network, which provides many voice and communication features. (The SRS-1050 data features, available with the optional data terminal adapter, are described in Chapter 4, "Data Operation".) The basic ISDN service provides two 64,000 bits per second "B" channels for voice or data communications. Each B-channel can support circuitswitched or packet-switched data services. There is also one "D" channel, at 16,000 bits per second, for network signaling and packetswitched data service. The combination is often referred to as "2B+D", or the Basic Rate Interface (BRI). Page 10

11 Fujitsu SRS-1050 Voice Features The voice features of an ISDN telephone have several advantages: They allow your telephone to handle multiple calls simultaneously, receiving calls while keeping others on hold. They also permit a call coming in to a single directory number to ring more than one physical telephone. This feature facilitates call handling within a group. They provide easy-to-use-access to powerful features such as call conferencing and call transfer, to enhance your productivity. They allow the incoming directory number to be displayed if it is available. Data Features The optional data features of the SRS-1050 include the following capabilities: Communication on the D-channel using packet switching with an asynchronous RS-232 terminal at terminal speeds up to 19,200 bits per second. Communication on the B-channel using circuit switching with an asynchronous RS-232C terminal at speeds up to 38,400 bits per second. In order to do data communications, your phone needs to be equipped with a data terminal adapter. The supporting network data features must also be assigned to the line. Page 11

12 Fujitsu SRS-1050 Multipoint configurations In older ISDN installations, most phone connections are point-to-point. Each phone in a point-to-point configuration requires a separate line into your building. However, most service providers now offer multipoint configurations as a subscription option. In a multipoint configuration, up to eight devices (digital sets and/or terminal adapters) can be connected to a single line. For example, your company could connect two digital sets and two data terminal adapters to a single line. The two digital sets could each use one B-channel for voice communication, and the data terminal adapters could use the D-channel for packet-switched data calls. Multipoint operation goes on behind the scenes. The only time you would be aware of it is if you get "blocked" from using a line. If more than two users bid for the two B-channels at the same time, the message B-CHANNEL BUSY appears. Talk to your System Administrator if you get this message frequently. SPID For your SRS-1050 to work on a multipoint line, it must have a valid Service Profile Identifier (SPID). The SPID number is usually entered when the SRS-1050 is installed. So if your digital set already has a SPID number, you don't have to reenter it. If you do need to enter a SPID number, you can find out what it should be from your System Administrator or service provider. For the procedure to enter a service profile identifier, see Appendix B. CAUTION: Once the SPID number is entered, don't change it unless your System Administrator tells you to do so. Your SRS-1050 won't work without the correct SPID number. If the SPID number is wrong, the set displays the message SPID NG. (The message is redisplayed a second time if the data terminal adapter SPID is also invalid.) Enter the correct SPID number and you'll get the normal dial tone. Page 12

13 Fujitsu SRS-1050 System Administrator ISDN is very flexible in allowing businesses to customize how it works to meet their specific needs. This User's Guide refers you to your System Administrator if a customized option may have been chosen during installation. Your System Administrator may be your phone company representative or a member of your telecommunications department. Call Appearance Preference The SRS-1050 allows you to specify which Call Appearance button it selects when you go offhook (lift the receiver or press SPEAKER). You have four choices: Primary line preference. The SRS-1050 always selects button number 1, the Call Appearance associated with your primary directory number. No preference. The SRS-1050 does not automatically select any Call Appearance button when you go offhook. You must press the button you wish to be connected to either before or after you go offhook. Ringing line preference. The SRS-1050 selects the Call Appearance button that is ringing with an incoming call. You are immediately connected to the call. Idle preference. The SRS-1050 selects an idle Call Appearance. For more details about Call Appearance preference, see "Selecting CA Preference," in Chapter 3. Page 13

14 Fujitsu SRS-1050 TABLE OF CONTENTS Section Page Chapter 1 Getting Acquainted With Your Digital Set SRS-1050 Components Switches and Connectors MULTIFUNCTION BUTTONS CALL INFORMATION DISPLAYS SOFTKEYS AND KEY MENU Chapter 2 INTRODUCTION TO VOICE FEATURES PLACING AND RECEIVING CALLS Handset Calls Handsfree Calls Headset Calls FUNCTION BUTTONS REDIAL HOLD CONFERENCE DROP TRANSFER (5ESS) TRANSFER (DMS-100) TRANSFER (EWSD) ONE-TOUCH CALLING UNANSWERED CALL LOGGING (UNA) Chapter 3 LOCAL FEATURES MENU MODE OPERATIONS PROGRAMMING A BUTTON FOR ONE-TOUCH DIALING SETTING THE CALENDAR/CLOCK Page 14

15 Fujitsu SRS-1050 Section Page REINITIALIZING THE PHONE UNANSWERED CALL LOGGING (UNA) Enabling the UNA Feature UNA on All Call Appearances UNA on Selected Call Appearances Disabling the UNA Feature HANDSFREE, HANDSET, AND HEADSET MODES Switching from Headset Back to Handset Mode Selecting Handsfree Operation (using the speaker and microphone) Switching Back to Handset-only Operation CHANGING RINGER MODE CALL ANNOUNCE INTERCOM Call Announce Intercom on Selected Buttons Specifying the Directory Number for Intercom Specifying the Directory Numbers of Call Screeners Announcing a Call by Intercom ACTIVA TING AND DEACTIVATING THE MIC-OFF BUTTON SELECTING CALL APPEARANCE PREFERENCE Chapter 4 DATA OPERATION DATA Calls - Making DATA Key AT Commands Appendix A Appendix B Appendix C Appendix D Appendix E ISDN Ordering Installation Testing ISDN Call Identification (ICI) Displays Error Messages Page 15

16 Fujitsu SRS-1050 Notes Page 16

17 SRS-1050 SRS-1050 Subject Index Index Subject Page AT Commands Button Placement...B-21 Calendar/Clock Call Announce Intercom Call Appearance Preference Call Identification Displays...D-1 Call Status Code Table... F-7 Conference Connection Status Messages BCS... E-1 Connection Status Messages DPS... E-4 Connectors DATA Calls Making DATA Key D-Channel TEI...B-4 Directory Number Appearances Downloading Data...B-8 DROP Feature Activators...B-21 Function Buttons Handset calls Handsfree calls Headset calls HOLD Idle line preference Information Element Code Table... F-6 Installation Diagrams...B-2 ITU-T Standardized Cause Values... E-7 Key Attribute Configuration...B-8 Key Menu Key Test Table...C-2 Page 1

18 Index SRS-1050 Subject Page LCD Test... C-2 LED Test... C-1 Manual Configuration... B-9 Memory Tests... C-3 Menu Mode Menu options selecting Message Abbreviation Table...F-4 Message Logging Codes interpretation...f-1 Multifunction buttons National Standardized Cause Values...E-5 Network connection... B-3 Network data... B-7 Network Specific Cause Values...E-6 One-Touch Button Programming ONE-TOUCH Calling Package D...A-3 Package E...A-4 Package EZ 1...A-6 Package EZ 1A...A-6 Package G...A-5 Physical Installation... B-1 Program and Loop Switch Test... C-4 Programming and labeling the set... B-18 REDIAL Ringer Mode changing Ringer Pattern Ringer Tone Ringer Volume Self-Test Result Code Table... C-4 Softkeys SPID... B-4 Page 2

19 SRS-1050 Index Subject Page Terminal resistors...b-19 Test Mode...C-1 Tone Test...C-2 TRANSFER Transferring a call UNA - Unanswered call logging (set-up) Unanswered Call Logging (use) Voice Calls - placing and receiving Volume controls Notes Page 3

20 Index SRS-1050 Notes Page 4

21 Chapter 1 SRS-1050 Overview CHAPTER 1 GETTING ACQUAINTED WITH YOUR DIGITAL SET This introductory chapter describes the set's parts, connectors, switches, and screen displays. It also explains how the functions and features operate. Chapter 2 explains how to use the set for basic telephone functions. Digital Set Components Figures 1-1 and 1-2 show, respectively, the front panel and the rear of the digital set. The major components of the SRS-1050 are labeled and described in the accompanying text. Page 1-1

22 SRS-1050 Overview Chapter 1 Fujitsu 4 Display 1 Handset MSG Key Menu 5 Softkeys/Key Menu 2 Speaker 6 Multifunction buttons ABC DEF GHI JKL MNO PRS TUV WXY * 0 # DTR TXD RXD Drop Transfer Conference Redial Hold Speaker 7 Volume/Contrast buttons 8 Function keys 9 Microphone 3 Numeric keypad Figure 1-1: SRS-1050 Front Panel Terminating resistor DC power connector Not operable ISDN line connector LINE TR OFF ON PS 40V DC OFF ON FG PGR DTE Handset/Headset connector (left side) LOOP NOR TEST Loopback test switch (optional) Program switch for data setup (optional) Data connector (optional) Figure 1-2: Digital Set Rear View Page 1-2

23 Chapter 1 SRS-1050 Components 1) Handset/Headset. Use the familiar handset, the speaker and microphone, or a headset to make or answer calls. 2) 9) Speaker/Microphone. The speaker is located directly under the handset. In handsfree operation, it lets you hear the other parties on a telephone call. The microphone on the front edge of the front edge of the phone picks up your voice, unless switched off with the MIC-OFF key. 3) Numeric Keypad. You use these twelve keys to enter the number you are calling or the special characters *(asterisk) or #(pound sign). 4) Display. The display shows call information such as the telephone number of the other party, call duration, and time of day. 5) Softkeys/KEY MENU. Four buttons below the display with changeable functions. The KEY MENU key displays the current functions on line 2 of the display. 6) Multifunction buttons. These buttons are assigned to Call Appearances, one-touch numbers, or network features. SRS-1050 Overview 7) Volume/Contrast buttons. Increase or decrease display contrast (when no Call Appearance is active), or speaker volume (when a CA is active). 8) Function keys. Single-touch keys for ISDN features (see Function Keys). Function Keys The SRS-1050 has six function buttons. Three of these are permanently assigned to local functions: SPEAKER, HOLD, and REDIAL. Permanent Functions SPEAKER Enables/disables handsfree operation HOLD REDIAL Holds an active call Redials the last number you dialed For ease of installation, Fujitsu supports two sets of telephone company assignments for network based features. On the labeled function buttons for CONFERENCE, DROP, and TRANSFER, Fujitsu sets accept the following values or feature activators: CONFERENCE Button 18 Activator 18 or 60 DROP Button 19 Activator 19 or 62 TRANSFER Button 20 Activator 20 or 61 Page 1-3

24 SRS-1050 Overview Chapter 1 User-Assigned Functions CONFERENCE Adds parties to an existing call (Button 18, Activators 18 or 60) DROP Disconnects last party added to a conference call or disconnects a two-party call (Button 19, Activators 19 or 62) TRANSFER Transfers a call to a third party you dial or select (Button 20, Activators 20 or 61) The multifunction button located in the upper right corner of the SRS-1050 button array, labeled "MIC-OFF", can serve as a One Touch button or a microphone control button. See Chapter 3 for more details about "MIC-OFF". LED Indicators Data Communications DTR TXD Page 1-4 Data Terminal Ready Transmit Data RXD Receive Data Message Waiting An LED labeled MSG, located on the front panel in the upper-left corner next to the softkeys. Features An LED next to each function key or feature button that lights when the feature is activated. For Calls An LED next to each button slowly flashes green for incoming calls, flashes red if a call is on hold at your phone, and is steady red when a call is active on your phone. Switches and Connectors The SRS-1050 has the following controls, connectors, switches, and indicators: Terminating resistor. This builtin resistor, labeled "TR", provides a standard termination to the ISDN line. DC power connector. This connector, labeled "40 V DC", provides an alternative to power delivered through the ISDN line. Power source selection. This is not operable. ISDN line connector. Use this RJ-45 connector to plug in the telephone line. Normally, the line also provides DC power for the set. Handset/Headset connector. This jack, located on the set's left side, allows you to connect either a handset or a headset.

25 Chapter 1 Loopback test switch. This locking switch, labeled "LOOP", places the set in loopback mode. Loopback is a test for data transmission. Program switch for data setup. This switch, labeled "PRG", places the set in programming mode when you are setting up parameters for the data terminal adapter. Data connector. This 25-pin female connector (DB25) appears only on sets with the data terminal adapter. This connector, labeled "DTE", is the interface connector for data transmission. Volume and Contrast Controls Both volume and display contrast are controlled by two buttons just above the front panel functions keys, and marked with a down arrow and an up arrow. Speaker/handset volume. Adjust when any Call Appearance is active, with a call or dial tone. The new volume is held until reset. Display contrast. Adjust any time the digital set is idle. SRS-1050 Overview MULTIFUNCTION BUTTONS MIC-OFF Hold 18 Redial Speaker Figure 1-3: Multifunction Button Layout Mulifunction buttons have three uses: One-touch: Dial a number you stored there. Network Feature: Activate or deactivate a special network feature, such as call forwarding. Call Appearance (CA) or Directory Number (DN): Handle incoming or outgoing calls. After a multifunction button is assigned, you must clear that assignment before it can be assigned as a different type of multifunction button. Chapter 3 describes making and clearing button assignments. Using one-touch dialing buttons is described in Chapter 2. Chapter 3 shows how to set-up the buttons. Page 1-5

26 SRS-1050 Overview Chapter 1 Special features, such as call forwarding, are provided by the ISDN network. These features are selected by your System Administrator and assigned to buttons on your phone during installation. In order to simplify ordering and line installation, Fujitsu has included pre-set assignments for some of the most frequently used network based features. See Appendix A for these assignments. You use Call Appearance (CA) or Directory Number (DN) buttons to handle your calls, as described in the next two sections. Pressing a Call Appearance button connects you to a phone line. This line can be idle with dial tone for making an outgoing call, a line containing an incoming call, or a call on hold. The upper right button is normally used as a MIC-OFF function key, and is set this way when the unit is shipped. When pressed, the MIC-OFF key turns red and mutes the speaker or handset microphone, allowing you to hold a private conversation. See the section Activating the MIC-OFF key in Chapter 3 for the procedure to deactivate this feature. You can then reassign this button as a one-touch button or to some other local feature. If you are on an active call, pressing a Call Appearance button automatically puts the call on hold. This feature is called autohold. Multiple Directory Number Appearances Each SRS-1050 associates its primary Directory Number with multifunction button 1. Multiple appearances of the same Directory Number are always on adjacent Call Appearance buttons. (The button at the end of a row is "adjacent to" the button beginning the next row up.) Note: This guide uses the term directory number appearances to refer to directory numbers that appear on more than one Call Appearance button. The Nortel term for Call Appearances that can handle more than on call is Additional Functional Calls. A telephone can also be assigned additional directory numbers. Each such number can then be assigned to adjacent buttons as well to allow multiple call handling on that line. Page 1-6

27 Chapter 1 Any Directory Number assigned to one phone can also appear on another phone, which can then share the use of that line. Figure 1-4 shows an SRS-1050 whose primary Directory Number is , with two additional Call Appearance buttons assigned that same number. The telephone's secondary line is , which has two appearances. In the illustration, this set also has a button assigned to the number This could, for example, be a shared line using someone else's primary Directory Number. SRS-1050 Overview What does it mean to have three Call Appearance buttons assigned to one directory number? It means you can have up to three calls at the same time using that single Directory Number, though you can talk on only one at a time. For example, if you have no calls in progress and someone dials , your telephone rings and the LED for the first Call Appearance button associated with flashes green. You can answer the call by pressing that Call Appearance button and picking up the handset. (The LED turns steady red.) MIC-OFF Figure 1-4: Example Line Assignment Call Handling Example with Multifunction Buttons Suppose your Directory Number is , and the first three multifunction buttons on your SRS-1050 have been assigned that number. After answering the call, you can press the second Call Appearance button to originate another call. The first call is automatically put on hold. If another call comes in, you can press the third Call Appearance button representing to answer the third call. The second call is also placed on hold. You would then have three calls on your Directory Number. Only then is your 3456 number "busy", that is, when all three assigned Call Appearance buttons are in use. Page 1-7

28 SRS-1050 Overview Chapter 1 CALL INFORMATION DISPLAYS 1= (Line 1) 12:55PM TUE MAY 5 (Line 2) When you make a call, the number you dialed, including any prefix, appears on line 1 of the display, along with an ISDN Call Identifier (ICI) code if provided at your installation. (See Appendix D for a partial list of ICI codes.) For an incoming call, the calling party's number appears if the network supplies the digital set with the Calling Line ID (CLID). When your party answers, the call duration timing is shown as minutes and seconds. This timer will record for an hour, up to 59:59, and then it restarts at 00:00. If the call cannot go through, line 2 shows a message such as "BUSY" or "NOT ANSWERED". SOFTKEYS AND KEY MENU When you press KEY MENU, line 2 of the display changes to the names for the four keys directly below the display. These keys are called softkeys because the functions they control change as you use the menus to set up different features. When you press KEY MENU from the standard display screen, you see the following screen: UNA DATA CLEAR REG Key Menu Standard Softkey Layout (The DATA softkey label appears only if you have the data model.) Note: Softkey 1 also serves as the ENTER key (for entering information as indicated in this User Guide). MM (Line 1) SS (Line 2) These softkey functions are explained in the following chapters: UNA Chapter 2 DATA Chapter 4 CLEAR Chapter 3 REG Chapter 3 ENTER Chapter 3 Other names and functions for these keys are explained in various contexts throughout the text. Page 1-8

29 Chapter 1 SRS-1050 Overview TOC Chapter 1... Getting Acquainted With Your Digital Set... 1 Digital Set Components... 1 SRS-1050 Components... 3 Function Keys... 3 LED Indicators... 4 Switches and Connectors... 4 Volume and Contrast Controls... 5 MULTIFUNCTION BUTTONS... 5 Multiple Directory Number Appearances... 6 Call Handling Example with Multifunction Buttons7 CALL INFORMATION DISPLAYS... 8 SOFTKEYS AND KEY MENU... 8 INDEX Connectors, 1-4 Directory Number Appearances, 1-6 Key Menu, 1-8 Multifunction buttons, 1-5 Softkeys, 1-8 Volume controls, 1-5 Page 1-9

30 Chapter 2 CHAPTER 2 INTRODUCTION TO VOICE FEATURES The Fujitsu SRS-1050 provides superior call-handling and simultaneous voice/data communications. It is one of the family of Fujitsu Integrated Services Digital Network (ISDN) terminals. For the familiar tasks of dialing, holding, and answering calls, this phone operates like others you have used. However, it also includes the many special features explained in later chapters. UNA DATA CLEAR REG Key Menu Standard Softkey Layout (The DATA softkey label appears only if you have the data model.) SRS-1050 Voice Features PLACING AND RECEIVING CALLS This section describes how to make and answer calls with your SRS-1050 using the handset, speaker, or a headset. (Headset setup is described in Chapter 3.) Each of the set of directions listed below has two subsections: what to do if you are not talking on another call, and what to do if you are talking on another call. Switching between handset and handsfree modes Placing a call using the handset Receiving a call using the handset Placing a handsfree call Receiving a handsfree call Placing a call using the headset Receiving a call using the headset To make the best of handsfree mode, you should be sure that the MIC-OFF key feature is active on the button at the upper-right of the array. This feature is set active by default when you receive your SRS If for some reason this feature is not active, see Activating the MIC- OFF Key in Chapter 3 for the activation procedure. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) Page 2-1

31 SRS-1050 Voice Features Chapter 2 Switching between Handset and Handsfree Modes If you are using the handset and want to use handsfree mode Note: These procedures assume that the phone is set to ringing line preference or primary line preference. If you are using handsfree mode and want to use the handset Pick up the handset. Your call continues without interruption. The handsfree speaker and microphone are turned off. Placing Handset Calls 1. Press SPEAKER and then replace the handset in its cradle. You now hear the other parties on the call through the speaker. 2. If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on (the LED goes dark). The microphone now picks up your voice. 3. You can turn off the microphone by pressing MIC-OFF, allowing you to hold a private conversation with others in the room. Pressing MIC-OFF again turns the microphone back on. Note: If the MIC-OFF feature is not active on the upper right corner multifunction button, the microphone is always on. If you are not talking on another call 1. Pick up the handset. This should automatically give you a dial tone, if not press an idle Call Appearance (CA). If this connects you with a ringing call, follow the procedure described in the next section. If you want to place the call from a Call Appearance other than the one automatically selected, press its CA button. 2. Dial the desired number by pressing the keys on the numeric keypad. 3. If your call is not answered, you can hang up as follows: a. Replace the handset in its cradle. or Page 2-2

32 Chapter 2 b. Press the button in the handset cradle to get a dial tone. SRS-1050 Voice Features 4. If your call is answered, converse with the called party. 5. When your conversation ends, hang up by replacing the handset in its cradle. Note the displayed call duration; it vanishes after about three seconds. Note: Onhook dialing. In place of steps 1 and 2, you can dial the number first and then pick up the handset. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes. You can also use a one-touch button, which automatically selects an idle CA and dials the number. Steps 1 and 2 are therefore unnecessary when you use a one-touch button. Once the call is dialed, you can pick up the handset. If you are already talking on another call 1. Handle the active call in one of the following ways: a. End the call by pressing the button in the handset cradle to get a dial tone. (You can also hang up the handset and pick it up again.) Page 2-3

33 SRS-1050 Voice Features Chapter 2 or b. Retain the call by pressing an idle Call Appearance button to get a dial tone. (The call is automatically put on hold.) 2. To make your call, dial the desired number by pressing the keys on the numeric keypad. 3. If your call is not answered, you can hang up as follows: a. Replace the handset in its cradle. or b. Press the button in the handset cradle to get a dial tone. Note: You can also use a onetouch button after handling the active call. This automatically dials the number. Skip step 2. Receiving Handset Calls An incoming call makes the phone ring and the Call Appearance's LED flash green. If you are not talking on another call 1. Pick up the handset. (Press the ringing CA if necessary.) The LED changes to steady red. 2. Converse with the calling party. 4. If your call is answered, converse with the called party. 5. When your conversation ends, you have these choices: Hang up by replacing the handset in its cradle. Note the displayed call duration; it vanishes after about three seconds. If you put your original call on hold, pick up the call by pressing its red-flashing Call Appearance button. Page When your conversation ends, hang up by replacing the handset in its cradle. Note the displayed call duration; it vanishes after about three seconds. If you are already talking on another call 1. Handle the active call in one of the following ways: a. End the call by pressing the button in the handset cradle. Then press the greenflashing Call Appearance button to answer the incoming call.

34 Chapter 2 SRS-1050 Voice Features or b. Retain the call by pressing the green-flashing Call Appearance button to answer the incoming call. (The first call is automatically put on hold.) 2. Converse with the calling party. 3. When your conversation ends, you have the following choices: Hang up by replacing the handset in its cradle. Note the displayed call duration; it vanishes after about three seconds. If you put your original call on hold, pick up the call by pressing its red-flashing Call Appearance button. Placing Handsfree Calls A handsfree call uses the integrated microphone and speaker instead of the handset. If you are not talking on another call 1. Press the SPEAKER button. Its LED will light red (if not, press an idle Call Appearance) and you will hear a dial tone. (If this connects you with a ringing call, follow the procedure "If you are already talking on another call".) Page 2-5

35 SRS-1050 Voice Features Chapter 2 2. Dial the desired number by pressing the keys on the numeric keypad. 3. If your call is not answered, press SPEAKER and hang up. 4. If your call is answered, converse with the called party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on.) You can turn off the microphone by pressing the MIC-OFF button; its LED will turn red. No sound will then be transmitted to the called party, allowing you to hold a private conversation with others in the room. To turn the microphone back on, press MIC- OFF again; its red LED will go dark. 5. When the conversation is over, hang up by pressing the SPEAKER key. Note the call duration; it vanishes after about three seconds. You can also use a one-touch button, which automatically selects handsfree operation on an idle CA and dials the number. Steps 1 and 2 are therefore unnecessary when you use a one-touch button. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) If you are already talking on another call 1. Handle the active call in one of the following ways: a. End the call by pressing SPEAKER. Then press SPEAKER again to get a dial tone. or b. Retain the call by pressing an idle Call Appearance button, which gives you a dial tone. (The call is automatically put on hold.) Note: Onhook dialing. In place of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes. Page Dial the desired number by pressing the buttons on the numeric keypad. 3. If your call is not answered, you can: a. Hang up by pressing the SPEAKER button. or continued

36 Chapter 2 b. Retrieve the original call, if it was held, by pressing its red-flashing Call Appearance button. 4. If your call is answered, converse with the called party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on.) SRS-1050 Voice Features You can also use a one-touch button, after handling the existing call. This automatically selects handsfree operation on an idle CA and dials the number. Skip step 2. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) You can turn off the microphone by pressing the MIC-OFF button; its LED will turn red. No sound will then be transmitted to the called party, allowing you to have a private conversation with others in the room. To turn the microphone back on, press MIC-OFF again; its red LED will go dark. 5. When the conversation is over, hang up by pressing the SPEAKER button. You can pick up the call you were originally talking on, if it was held, by pressing the button next to its red-flashing Call Appearance. Note: Onhook dialing. In place of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes. Receiving Handsfree Calls A handsfree call uses the integrated microphone and speaker instead of the handset. An incoming call makes the phone ring and the Call Appearance's LED flash green. If you are not talking on another call 1. Press SPEAKER and, if necessary, the green-flashing Call Appearance button. 2. Converse with the calling party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on.) You can turn off the microphone by pressing the MIC-OFF button; its LED will turn red. No sound will then be transmitted to the called party, allowing you to have a private conversation with others in the room. Page 2-7

37 SRS-1050 Voice Features Chapter 2 To turn the microphone back on, press MIC-OFF again; its red LED will go dark. 3. When your conversation ends, hang up by pressing SPEAKER. Note the call duration; it vanishes after about three seconds. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) 2. Converse with the calling party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on.) You can turn off the microphone by pressing the MIC-OFF button; its LED will turn red. No sound will then be transmitted to the called party, allowing you to have a private conversation with others in the room. To turn the microphone back on, press MIC-OFF again; its red LED will go dark. If you are already talking on another call 1. Dispose of the active call in one of the following ways: a. End the call by pressing SPEAKER. Then press SPEAKER and if necessary, press the green-flashing Call Appearance button to answer the incoming call. or b. Retain the call by pressing the green-flashing Call Appearance button to answer the incoming call. (The first call is automatically put on hold.) 3. When your conversation ends, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds. 4. You may then pick up the call you were originally talking on, if it was held, by pressing its redflashing Call Appearance button and then pressing SPEAKER. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) Page 2-8

38 Chapter 2 Placing Headset Calls If you are not talking on another call Place the headset on your head in a position comfortable for hearing and talking. If necessary, unplug the handset from the jack on the phone's left side. Plug the headset into the same jack. Also check that headset mode is activated. (See Chapter 3 for details.) The handset, speaker, and microphone will be disabled. All dialing tones and telephone conversation will be audible only through the headset. Your voice and any other transmitted sounds will go through the headset microphone only. 1. Press SPEAKER. Its LED will light red and you will hear a dial tone. (If this connects you with a ringing call, follow the procedure described in Receiving Headset Calls.) SRS-1050 Voice Features 5. When your conversation ends, hang up by pressing SPEAKER. Note the call duration; it vanishes after about three seconds. Note: Onhook dialing. In place of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes. You can also use a one-touch button, which automatically selects an idle CA and dials the number. Steps 1 and 2 are therefore unnecessary when you use a one-touch button. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) 2. Dial the desired number by pressing the buttons on the numeric keypad. 3. If your call is not answered, press SPEAKER to hang up. 4. If your call is answered, converse with the called party. If you are already using the headset and talking on another call 1. Handle the existing call in one of the following ways: a. End the call by pressing SPEAKER. Then press SPEAKER again to get a dial tone. or Page 2-9

39 SRS-1050 Voice Features Chapter 2 b. Press an idle Call Appearance button to get a dial tone. The call is automatically put on hold. 2. Dial the desired number by pressing the keys on the numeric keypad. 3. If your call is not answered, hang up by pressing the SPEAKER button. 4. If your call is answered, converse with the called party. 5. When the conversation is over, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds. 6. You can pick up the call you were originally talking on, if it was held, by pressing SPEAKER, and if necessary its red-flashing Call Appearance button. Note: Onhook dialing. In place of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes. You can also use a one-touch button after handling the existing call. This automatically selects an idle CA and dials the number. Skip step 2. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) Receiving Headset Calls An incoming call makes the Call Appearance's LED flash green. If you are not talking on another call Place the headset on your head in a position comfortable for hearing and talking. If necessary, unplug the handset from the jack on the phone's left side. Plug the headset into the same jack. Also check that headset mode is activated. (See Chapter 3 for details.) The handset, speaker, and microphone will be disabled. All dialing tones and telephone conversation will be audible only through the headset. Your voice and any other transmitted sounds will go through the headset microphone only. 1. Press SPEAKER, and if necessary, press the greenflashing Call Appearance button. Page 2-10

40 Chapter 2 2. Converse with the calling party. 3. When your conversation ends, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) SRS-1050 Voice Features 4. You may then pick up the call you were originally talking on, if it was held, by pressing its redflashing Call Appearance button and then pressing SPEAKER. (See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".) FUNCTION BUTTONS If you are already using the headset and talking on another call 1. Dispose of the active call in one of the following ways: a. Hang up by pressing the SPEAKER. Then press the green-flashing Call Appearance button to answer the incoming call. or b. Retain the call by pressing the green-flashing Call Appearance button to answer the incoming call. (The first call is automatically put on hold.) 2. Converse with the calling party. 3. When your conversation ends, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds. The SRS-1050 has six function buttons, located to the right of the numeric keypad. Three buttons are permanently assigned to local functions (REDIAL, HOLD, and SPEAKER) and the other three buttons are multifunction buttons you can assign to any feature, one-touch button, or Call Appearance. For ease of operation, Fujitsu supports two sets of telephone company assignments for network based features. On the labeled function buttons for CONFERENCE, DROP, and TRANSFER, Fujitsu sets accept the following values or feature activators: CONFERENCE Button 18 Activator 18 or 60 DROP Button 19 Activator 19 or 62 TRANSFER Button 20 Activator 20 or 61 Page 2-11

41 SRS-1050 Voice Features Chapter 2 DROP TRANSFER HOLD CONFERENCE REDIAL SPEAKER The descriptions below briefly identify each function button. The following pages explain the buttons in more detail. REDIAL Figure 2-1: Function Buttons As a brief overview, the keys do the following: SPEAKER Enables/disables handsfree operation REDIAL Redials the last number you dialed HOLD Holds an active call CONFERENCE Adds additional parties to an existing call DROP Disconnects last party added to a conference call TRANSFER Transfers a call to a third party you dial or select Another function key, MIC-OFF, (described later) is typically active on the multifunction button at the upper-right of the multifunction button array. This key turns the microphone on or off during handsfree operation. Dials the last number dialed on this phone This feature is useful if you need to call someone back a second time, perhaps because their line was busy the first time. Using REDIAL before lifting the handset or pressing SPEAKER 1. Press REDIAL. The last number dialed appears on the display and is redialed automatically in handsfree mode. Pick up the handset if you want this to be a handset call. 2. If there are no idle Call Appearances available, pressing REDIAL brings the number to the screen but does not dial. When an idle Call Appearance later becomes available, pressing the CA button dials the number in handsfree mode. (Lift the handset, if you prefer.) Page 2-12

42 Chapter 2 Using REDIAL after lifting the handset or pressing SPEAKER 1. If you don't hear a tone, press an idle Call Appearance button. 2. Press REDIAL. The last number dialed appears on the display and is dialed automatically. HOLD Retains connection with an existing call until you can return to it HOLD lets you keep a call active even though you are no longer directly connected with it. This feature is useful if you need to perform some action away from your phone, such as looking up some information. The autohold feature automatically puts an active call on hold whenever you press another Call Appearance. You can also press HOLD to manually put a call on hold. 1. To use hold, press HOLD while you have an active call in progress. The Call Appearance LED changes from steady red to flashing red. SRS-1050 Voice Features 2. To use another Call Appearance or feature button, press it. The phone retains each call you place on hold until you reconnect with it (or the other party hangs up). You are now free to take other actions, including making and receiving other calls. 3. To reconnect with a call on hold, press its flashing Call Appearance button. Its LED changes from flashing red to steady red, and you are reconnected in handsfree mode. (You can use the handset, if you prefer, by lifting it.) CONFERENCE Telephone conferences with multiple participants Conference is a network-based feature that you must subscribe to from your telephone company. This description assumes that you have assigned the Conference feature to one of your SRS-1050 function buttons. The number of conference call participants allowed depends on the number specified when you subscribe to the feature. Ask your System Administrator how many participants are allowed on your Conference feature. Page 2-13

43 SRS-1050 Voice Features Chapter 2 Setting Up a Conference Call After establishing the initial call, add participants to the conference call by following these steps: 1. Press CONFERENCE. The CONFERENCE button lights up. The initial call is placed on hold, and the next available CA is selected. 2. Dial the number of the person you want to add to the conference. or Select any CA that is ringing or on hold. If the person answers, you can talk privately before joining the conference. If the line is busy or the person does not answer, press DROP. Then press the flashing Call Appearance button to return to the initial call. To retain the second party without having a conference, press HOLD and then press the flashing Call Appearance. This allows you to speak to the initial caller while keeping the second call on hold. To make this a Conference call, press the CONFERENCE button and go to step Press CONFERENCE. The CONFERENCE button stays lit to indicate that a conference call is in progress. If you have a conference feature for more than three parties, you may add more participants to the conference, repeating the preceding three steps as many times as required up to the maximum number of participants. To add more participants to the conference, repeat the preceding three steps as many times as required up to the maximum number of participants. Dropping Other People from a Conference Call To drop the last person added, either press DROP or ask the last person added to hang up. Pressing DROP when only two participants are connected disconnects the call. Page 2-14