HELLO! Connect Businesses to Consumers. The Fastest Way to. via the Web & Mobile Platforms

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Hannah Kelley
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2 The Fastest Way to Connect Businesses to Consumers via the Web & Mobile Platforms HELLO! From early stage startups to Fortune 1000 companies and everything in between, WebsiteAlive offers a variety of online communications solutions suitable for your organization's needs. Our feature-rich, fully-customizable, industry-leading and award-winning Live Chat and Click-To-Call solutions are being used to meet and greet website visitors, answer questions, increase leads and close sales.

3 AliveChat Alive Chat Anywhere AliveChat is the easy-to-use Live Chat solution for your website or social network. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time. Name: Please fill out the form to begin. Have your Live Chats secured by the leading providers of Internet-based security and privacy. [ How May We Help You? ] Connect Now! Increase Customer Satisfaction Lower Website Abandonment Fully Customizable AliveAdd-Ons Available Nothing to Download Mobile, Social & Browser Ready Feature Rich Productivity Tools Safe, Private & Secure

4 AliveDial Get Your Ring On AliveDial, our Click-to-Call platform, allows Visitors to conduct business by telephone. Once a Visitor has entered their contact information the two parties are connected via telephone. Please enter your contact number and we will call you shortly! Contact Number: Have your Click-to-Call secured by the leading providers of Internet-based security and privacy. *US & Canada Submit Low Data Rates Add-On to AliveChat Fully Customizable Immediate Connection Nothing to Download Mobile, Social & Browser Ready Never Miss Another Lead Safe, Private & Secure

5 AliveConcierge We ve Got You Covered We ve Got You Covered Hello Too busy or unable to dedicate staff to answer your incoming Live Chats? We can do it for you. Name: Please fill out the form to begin. Add AliveConcierge to your AliveChat account and we ll answer your incoming chats. Our Operators will assist your website Visitors and provide you a list of incoming leads. [ How May We Help You? ] Connect Now! Pay Only Per Chat & Leads Increase Leads & Sales Increase Customer Satisfaction & Loyalty Lower Website / Cart Abandonment Operators Online 24 / 7 Safe, Private & Secure US-Based Operators No Software to Download

6 AliveMessage Get Notified Unavailable for a Live Chat or closed for business? WebsiteAlive will still work with AliveMessage, allowing Visitors to leave you a message via the Live Chat interface. We are currently OFFLINE, but if you d like to leave us a message, we will get back to you. Thank you. Name: Have your Messages secured by the leading providers of Internet-based security and privacy. [ Type Your Message Here ] Leave Message Never Miss a Visitor Add-On to AliveChat Fully Customizable Get Notified Via Live Chat UI Nothing to Download Mobile, Social & Browser Ready Excellent Feedback Tool Safe, Private & Secure

7 WebsiteAlive Mobile Chat To-Go Who says you need to work from a desk? It's a mobile world and we've got Mobile Apps for your device. ipad Mobile App Mobile App Loading... Live Chat From Anywhere Transfer Chats: Computer to Mobile Supports iphone, ipad & Android OS Apps Free With Account Sign Up Loading...

8 WebsiteAlive Safe, Private & Secure WebsiteAlive teams up with TRUSTe and SiteLock to bring privacy and security to your chats. Give yourself and your customers peace of mind and confidence that their information is kept confidential. Name: Please fill out the form to begin. [ How May We Help You? ] Connect Now!

9 powered by WebsiteAlive Screen Sharing Need to view a website Visitor s screen? Add a visual element to AliveChat and start sharing screens with one simple click. Operators see exactly what their website Visitor is seeing. Help website Visitors choose the right product or service or help complete a purchase. Show additional products or services. Provide website Visitors with personalized assistance in a way that closely resembles an in-store experience. One Licence Included with AliveChatPRO+ Available as an Add-On Nothing to Download Powered by ScreenLeap

10 WebsiteAlive Features Powerful and intuitive tools to help you connect with your customers, efficiently. Customization Customize your user-interface to align with your company s branding and website style. Mobile Chat Who says you need to work from a desk? It's a mobile world and we've got Mobile Apps for your device. Safe, Private & Secure WebsiteAlive teams up with TRUSTe and SiteLock to bring privacy and security to your chats. Social Media Ready Easily integrate WebsiteAlive into your personal or business Social Accounts. Proactive Invitations Invite your website s Visitors by providing a pop-up invitation to a Live Chat. Live Site Monitor Monitor Visitors, traffic, IPs, browser configurations and more. Transcripts Query past chats as transcripts for user feedback, business efficiency or provide users with transcripts. Reporting Tools Monitor the perfomance of your Live Chats, Operators, and Visitors. Surveys Allow Visitors the option of providing pre and post Live Chat surveys to monitor feedback.

11 WebsiteAlive Productivity Features Powerful and intuitive tools to help you connect with your customers, efficiently. AliveChat X Operators Anywhere Operator Console Settings Log Out ONLINE Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser. Customer Joe Smith Admin [ Operator ] Hello and welcome, how may I help you today? Operators Online Billing Lisa Green Internal Operator Chat Communicate with other Live Chat Operators within your organization via a private chat room, accessible only by your personnel. [ Joe Smith ] Hi there, I was looking to learn more about your products and services. [ Operator ] Great, I can help you with that. John Lee Support Bill Wright Admin Transfer Chats When your Operators can't answer a question, they can easily transfer the Live Chat to another Operator, via web or Mobile Chat. Admin Operator Performance Admin Discover how Operators perform with in-depth analysis of each and every chat. Excellent! VIP History Edit Hotkeys Lines: 5 SEND Multiple Chats One Operator can chat with up to 20 Visitors at a time. The user-friendly AliveChat interface allows tabbing for high productivity.

12 WebsiteAlive Productivity Features Powerful and intuitive tools to help you connect with your customers, efficiently. Live Site Monitor Get real-time information about your Visitor as they browse through your site. Gather their IP address, browser configuration, the current page they are on and what link they clicked on to reach your site. Monitor Chat Monitor any Operator's Live Chat in real-time ensuring satisfactory service, on the job training, and ideal when things get busy and you need an extra helping hand. Reporting Tools Find results based on Surveys, Chat Trends, Concurrent Chats, Chat Labels, Proactive Trends, Site Traffic, and Visitor Recording Tools. Hotkeys Sometimes a web page already has the answers your customers are looking for. The agent can automatically direct the customer s browser to a specific URL. Customizable phrases allow frequent questions to be answered quickly and easily by agents. Departments & Sub Departments Create multiple departments for your organization and assign each Operator to handle requests from that department. Chat Transcripts All chats are saved in our system for future reference. Search transcripts with our Transcript Manager tool based on data range and multiple filters. View results on the web or download to a.csv file to view in Excel or other spreadsheet software. Chat Labels Label a chat upon completion with a customizable label/disposition such as hot lead, spam or technical issue. Each label can be set to send an with the copy of the chat transcript. AliveChat Encourages Productivity Query statistics that help your business or organization grow and succeed, effeciently, all within a simple and easy to use interface. For a complete detailed list of all features, please visit:

13 Who Uses WebsiteAlive? THE Live Chat Solution For Your Website Used and trused by more than 11,000 web and mobile site, AliveChat is the Live Chat solution from ecommerce, professional sports and entertainment to hospitality and business. We offer a straight-forward, no-nonsense approach to Live Chat. We listen to you and your customers and give you what you want and need, without unnecessary fluff. We don t bombard you with features you don t need or won t use. Our products are easy-to-use and install with no site disruption. And because AliveChat is so customizable, companies can brand their AliveChat links and windows to match their website. AliveChat brings tremendous value and ROI to your business. Helping you succeed is our number one goal.

WebsiteAlive Operator Panel. A WebsiteAlive How-To Guide

WebsiteAlive Operator Panel. A WebsiteAlive How-To Guide WebsiteAlive Operator Panel A WebsiteAlive How-To Guide TM WebsiteAlive Operator Panel A WebsiteAlive How-To Guide This document will help you familiarize yourself with the WebsiteAlive Operator Panel