SURVEY RESULTS OF STUDENT SERVICES AND LEARNING RESOURCES: ALEXANDRIA CAMPUS

Transcription

1 SURVEY RESULTS OF STUDENT SERVICES AND LEARNING RESOURCES: ALEXANDRIA CAMPUS Research Report No Office of Institutional Research, Planning, and Assessment Northern Virginia Community College (NOVA) November 2006

2 NORTHERN VIRGINIA COMMUNITY COLLEGE OFFICE OF INSTITUTIONAL RESEARCH, PLANNING, AND ASSESSMENT The purpose of the Office of Institutional Research, Planning, and Assessment is to conduct analytical studies and provide information in support of institutional planning, policy formulation and decision making. In addition, the office provides leadership and support in research related activities to members of the NOVA community engaged in planning and evaluating the institution s success in accomplishing its mission. ASSOCIATE VICE PRESIDENT FOR INSTITUTIONAL RESEARCH, PLANNING, AND ASSESSMENT Dr. George E. Gabriel STAFF MEMBERS Margret Chang Johan Dennett Anita Dubey Melanie Jenkins Linda Jones Marie-Teresa Rangel 4001 Wakefield Chapel Road Alexandria, VA (703)

3 SURVEY RESULTS OF STUDENT SERVICES AND LEARNING RESOURCES: ALEXANDRIA CAMPUS Table of Contents Page Introduction...1 Student Services Survey Student Information...2 NOVA s Service Delivery...5 Satisfaction with Student Services...13 Learning Resource Services Library Services Survey...17 Open Computer Labs Survey...22 Testing Center Survey...26 Appendix...31 i

4 SURVEY RESULTS OF STUDENT SERVICES AND LEARNING RESOURCES: ALEXANDRIA CAMPUS Introduction This report presents the results of the Student Services and the Learning Resource Services Surveys. These surveys were conducted on all six campuses during the Spring 2006 semester. The Student Services Survey and Library Resource Services Survey provided students with an opportunity to anonymously share information about the services they received as NOVA students. The Student Services Survey sought information from students about the services provided by the financial aid, counseling, and admissions offices. The Learning Resource Services Survey sought information from students about the services they had access to from the library, open computer lab, and testing center. The results for each question on each survey are presented. For each question, the response, number of respondents, and the corresponding percentage are presented. A separate report has been prepared for each campus: Alexandria (Report No ), Annandale (Report No ), Loudoun (Report No ), Manassas (Report No ), Medical Education (Report No ), and Woodbridge (Report No ). The results of these surveys may be of use in assessing NOVA s service delivery and when necessary making the appropriate adjustments to ensure quality service delivery from all departments. 1

5 Student Services Survey Alexandria Campus 1 Student Information 1. Indicate the campus where you take the most classes. Campus Number Percent Alexandria % 2. How many courses (including the current) have you taken at NOVA? Less than % 3 to % 6 to % More than % 3. Do you already have a college degree? Yes % No % No Response % a. If you answered yes, what level is your highest degree? Associate % Bachelors % Masters % Specialist % First Professional % No Response % 1 Note: For all tables in this report, due to rounding numbers may not add to total. 2

6 4. Are you currently seeking a degree at NOVA? Yes % No % Undecided % No Response % 5. Do you intend to transfer NOVA credits to a bachelor s degree granting institution? Yes % No % No Response % 6. Are you an American citizen/permanent resident (PR) or an international student? American citizen/pr % International % No Response % 3

7 7. If you are an international student, what is your home country? 8. What is your age range? Afghanistan % Bolivia % Brazil % Bulgaria % El Salvador % Ethiopia % France % Ghana % Japan % Kenya % Kirgyzstan % Lebana % Peru % Russia % Taiwan % UAE % Venezuela % No Response % < % % % % % 4

8 Student Services Survey Alexandria Campus NOVA s Service Delivery 1. How easy or difficult was it to apply for admission? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 2. How easy or difficult was it to apply for in-state tuition? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 3. How easy or difficult was it to change classes (add/drop/swap)? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 5

9 4. How easy or difficult was it to request an official transcript? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 5. How easy or difficult was it to obtain an evaluation of courses transferred to NOVA? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 6. How easy or difficult was it to request a verification of enrollment? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response 0 0% 6

10 7. How easy or difficult was it to inquire about veteran educational benefits? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 8. How easy or difficult was it to inquire about financial aid? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 9. How easy or difficult was it to apply for financial aid? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 7

11 10. How easy or difficult was it to receive advice pertaining to F-1 student visa issues? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 11. How easy or difficult was it to meet with a student services staff member? (counselor or student services specialist) Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 12. How easy or difficult was it to meet with your faculty advisor? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 13. How easy or difficult was it to obtain transfer information? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 8

12 14. How easy or difficult was it to obtain career counseling? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 15. How easy or difficult was it to receive personal counseling? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 16. How easy or difficult was it to receive disability counseling? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 17. How easy or difficult was it to receive tutoring? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 9

13 18. How easy or difficult was it to join a student club? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 19. How easy or difficult was it to participate in student government? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 20. How easy or difficult was it to make an appointment with the Dean of Students? Difficult % Not Easy % Fairly Easy % Very Easy % Does Not Apply % No Response % 10

14 For the following 11 questions, responses were required only when applicable. 1. Did you apply for admissions via? Web % Paper % No Response % 2. Were you granted in-state tuition? Yes % No % No Response % 3. How did you request your official transcript? Web % Paper % No Response % 4. Did you receive veteran educational benefits? Yes % No % No Response % 5. How did you apply for financial aid? Web % Paper % No Response % 11

15 6. Did you receive financial aid? Yes % No % No Response % 7. Did the amount of aid cover the cost of your tuition? Yes % No % No Response % 8. Was the service provided to you by a counseling or student services specialist helpful? Yes % No % No Response % 9. Was the service provided to you by your faculty advisor helpful? Yes % No % No Response % 10. Have you reported and documented a disability at NOVA? Yes % No % No Response % 11. Was the service provided to you by the Dean of Students helpful? Yes % No % No Response % 12

16 1. General counseling Student Services Survey Alexandria Campus Please Rate the Satisfaction with Student Services: Poor % Fair % Very Good % Excellent % Does not apply % No Response 0 0% 2. Academic counseling Poor % Fair % Very Good % Excellent % Does not apply % No Response % 3. Personal counseling Poor % Fair % Very Good % Excellent % Does not apply % No Response % 13

17 4. Career counseling Poor % Fair % Very Good % Excellent % Does not apply % No Response % 5. Dean of Students Poor % Fair % Very Good % Excellent % Does not apply % No Response % 6. Veterans educational support Poor % Fair % Very Good % Excellent % Does not apply % No Response % 14

18 7. Financial aid services Poor % Fair % Very Good % Excellent % Does not apply % No Response % 8. International student services Poor % Fair % Very Good % Excellent % Does not apply % No Response % 9. Student activities / Campus events Poor % Fair % Very Good % Excellent % Does not apply % No Response % 10. Student Development instruction Poor % Fair % Very Good % Excellent % Does not apply % No Response % 15

19 11. Perception of overall student services at NOVA Poor % Fair % Very Good % Excellent % Does not apply % No Response % 16

20 Learning Resources Services Alexandria Campus Library Services Survey 1. At which campus did you mostly receive library services? Campus Number Percent Alexandria % 2. How often do you access NVCC online library resources from off-campus locations? Often % Occasionally % Never % 3. Which of the following activities do you do in the campus library? a. Do Research Yes % No % b. Use Reserve Materials Yes % No % c. Study Yes % No % d. Check Yes % No % 17

21 3. Which of the following activities do you do in the campus library? (cont d) e. View ELI Tapes Yes % No % f. Leisure Reading Yes % No % g. Use NovaConnect Yes % No % h. Photocopying Yes % No % i. Surf the Web Yes % No % j. Library Instruction with my Class Yes % No % k. Use Microsoft Office (Word, Excel, etc.) Yes % No % 18

22 4. Please rate the quality of library services you have received. 2 a. Library Instruction with a Class Excellent/Good % Average % Poor % No Basis to Judge % No Response % b. Individual Help from a Librarian Excellent/Good % Average % Poor % No Basis to Judge % No Response 0 0% c. Study and Learning Environment Excellent/Good % Average % Poor % No Basis to Judge 0 0% No Response % d. Borrowing and Lending Services Excellent/Good % Average % Poor 0 0% No Basis to Judge % No Response 0 0% e. Course Reserve Services Excellent/Good % Average % Poor 0 0% No Basis to Judge % No Response % 2 Response categories appear exactly as they do on the Library Services Survey. 19

23 4. Please rate the quality of library services you have received. (cont d) f. Library Collection Excellent/Good % Average % Poor % No Basis to Judge % No Response 0 0% g. Online Library Catalog and Databases Excellent/Good % Average % Poor % No Basis to Judge % No Response % h. Computers/Printing/Photocopying Excellent/Good % Average % Poor % No Basis to Judge % No Response % i. Space for Group Projects Excellent/Good % Average % Poor % No Basis to Judge % No Response % 20

24 5. When you seek assistance, are you helped by the library staff in a: a. Professional and Courteous Manner Yes % No % No Response % b. Timely Manner Yes % No % No Response % 6. Did you find the materials or receive the help you were looking for today? Yes % No % No Response % 7. Does the library provide the academic support you need to complete your course assignments? Yes % No % No Response % 21

25 Learning Resources Services Alexandria Campus Open Computer Labs Survey 1. At which campus did you mostly receive Open Computer Lab Services? Campus Number Percent Alexandria % 2. What day(s) of the week do you utilize the Open Computer Lab most? a. Monday Yes % No % b. Tuesday Yes % No % c. Wednesday Yes % No % d. Thursday Yes % No % e. Friday Yes % No % 22

26 2. What day(s) of the week do you utilize the Open Computer Lab most? (cont d) f. Saturday Yes % No % g. Sunday Yes % No % 3. What time of day do you typically use the Open Computer Lab? Morning % Afternoon % Evening % No Response % 4. Please rate the quality of services received. a. Log-in Procedures Excellent % Average % Below Average % No Basis to Judge % No Response 0 0% b. Adequate Number of Workstations Excellent % Average % Below Average % No Basis to Judge % No Response 0 0% 23

27 4. Please rate the quality of services received. (cont d) c. Software Needed was Available Excellent % Average % Below Average % No Basis to Judge % No Response % d. Adequate Equipment Available (printer, headphone) Excellent % Average % Below Average % No Basis to Judge % No Response % e. Print Cards are Easy to Use Excellent % Average % Below Average % No Basis to Judge % No Response % f. Open Lab Environment Excellent % Average % Below Average % No Basis to Judge % No Response % g. Hours of Operation Excellent % Average % Below Average % No Basis to Judge % No Response % 24

28 4. Please rate the quality of services received. (Cont d) h. Advertising of Hours/Services Excellent % Average % Below Average % No Basis to Judge % No Response % i. Overall Quality of the Services Excellent % Average % Below Average % No Basis to Judge % No Response % 5. If you sought assistance, were you served in a timely manner? Yes % No % No Response % 6. Were you treated in a courteous and polite manner by the Open Computer Lab staff? Yes % No % No Response % 25

29 Learning Resources Services Alexandria Campus Testing Center Survey 1. At which campus did you mostly receive Testing Center Services? Campus Number Percent Alexandria % 2. Why do you use the Testing Center? a. ELI Test Yes % No % b. Math/English Placement Yes % No % c. ESL Placement Yes % No % d. Math Class Exam Yes % No % e. Competency Testing Yes % No % 26

30 2. Why do you use the Testing Center? (cont d) f. Instructor Referred Make-up Exam Yes % No % g. Other Yes % No % 3. What time of day do you typically use the Testing Center? a. Morning Yes % No % b. Afternoon Yes % No % c. Evening Yes % No % 4. What day(s) of the week do you utilize the Testing Center most? 3 a. Monday Yes % No % 3 The Testing Center at the Alexandria Campus is open Monday through Saturday and closed on Sundays. 27

31 4. What day(s) of the week do you utilize the Testing Center most? (cont d) b. Tuesday Yes % No % c. Wednesday Yes % No % d. Thursday Yes % No % e. Friday Yes % No % f. Saturday Yes % No % 5. How many times a semester do you use the Testing Center? 1 to % 3 to % 6 or more % No Response % 28

32 6. Please rate the quality of services received in the Testing Center. a. Testing Environment Excellent % Good % Average % Below Average % No Basis to Judge % No Response % b. Hours of Operation Excellent % Good % Average % Below Average % No Basis to Judge % No Response % c. Web-based Information Excellent % Good % Average % Below Average 0 0% No Basis to Judge % No Response % d. Helpfulness of Staff Excellent % Good % Average % Below Average % No Basis to Judge % No Response % 29

33 6. Please rate the quality of services received in the Testing Center. (cont d) e. Overall Quality of Service Excellent % Good % Average % Below Average 0 0% No Basis to Judge % No Response % 30

34 Appendix

35 NOVA Mission and Strategic Goals: Mission The mission of Northern Virginia Community College is to respond to the educational needs of its dynamic and diverse constituencies through an array of comprehensive programs and services that facilitate learning and workforce development in an environment of open access and lifelong educational opportunities. Strategic Goals I. STUDENT SUCCESS - Northern Virginia Community College will move into the top tier of community colleges with respect to the retention, graduation, transfer, and career placement of its students. II. III. IV. ACCESS Northern Virginia Community College will increase the number and diversity of students being served to mirror the population growth of the region. TEACHING AND LEARNING Northern Virginia Community College will focus on student success by creating an environment of world-class teaching and learning. EXCELLENCE Northern Virginia Community College will develop ten focal points of excellence in its educational programs and services that will be benchmarked to being the best in the nation and strategic to building the college's overall reputation for quality. V. LEADERSHIP Northern Virginia Community College will serve as a catalyst and a leader in developing educational and economic opportunities for all Northern Virginians and in maintaining the quality of life and economic competitiveness of the region. VI. VII. PARTNERSHIPS Northern Virginia Community College will develop strategic partnerships to create gateways of opportunity and an integrated educational system for Northern Virginians who are pursuing the American Dream. RESOURCES Northern Virginia Community College will increase its annual funding by $100 million and expand its physical facilities by one million square feet in new construction. This includes the establishment of two additional campuses in Western Fairfax and Loudoun Counties, as well as additional education and training facilities in or near established population centers.