Cisco Callmanager Express. Cisco CME

Transcription

1 Cisco Callmanager Express Cisco CME Bjarne Geertsen Systems Engineer Cisco Systems Danmark Oktober

2 Antal telefoner Pr system <100 (120) Bjarne Geertsen Systems Engineer Cisco Systems Danmark 2

3 Cisco Unity Express CUE Bjarne Geertsen Systems Engineer Cisco Systems Danmark 3

4 CCME 3.0 PSTN Cisco 3745 Management Pc FXS IVR PSTN (FXS port) Reception ATA 188 Aironet 1100 ATA Salg FAX 3031 FAX 3032 Teknik

5 CCME 3.0 Agenda Komponenter I CCME 3.0. Software og Load af Software. Hvilke faciliteter har jeg tilrådighed. Hvordan konfigurerers CCME 3.0 CCME Demo Q/A 5

6 Current CCME Phone Portfolio: IP Phones and Analog Adaptors Cisco IP Phone 7960G Cisco IP Phone 7940G FEATURES Ideal Knowledge Worker Phone Large Pixel Display with Two Lines Four Dynamic Soft Keys Built-in Headset Port High-quality Speaker Phone Integrated Ethernet Switch Entry Level Phone Character Display Single Line Six Configurable Features Cisco IP Phone 7910+SW has Integrated Ethernet Switch Cisco IP Conference Station 7935 High-quality speaker Hands-free Conference Phone Three Dynamic Soft Keys Cisco IP Phone 7905G and Cisco IP Phone 7912G Basic Business Phone Pixel Display Single Line Four Dynamic Soft Keys Cisco IP Phone 7912G has Integrated Ethernet Switch Cisco IP Phone 7902G EntryEntry-level Business Phone Single Line Fixed Features Perfect Manager Business Phone Large Pixel Display with Six Lines Four Dynamic Soft Keys Built-in Headset Port High-quality Speaker Phone Integrated Ethernet Switch Cisco b Cisco IP Phone 7910G and Cisco IP Phone 7910G+SW Cisco IP Expansion Module 7914 Attendant Console Solution Up to 34 possible buttons Monitor, Manage, & Cover calls Cisco ATA 186/188 2 FXS Ports 1 RJ-45 10BaseT uplink (Cisco 186 ATA) 1 RJ-45 10/100BaseT data port (Cisco ATA 188) 6

7 Cisco CCME Router Portfolio!! ITS 3.0 limit New Platforms in 3.0 IAD2430 Cat 4500 AGM will be in 12.3(2 nd T) Cisco 1751/1751-V and 1760/1760-V SMB/Small Branch Office Router Optimized for Multiservice Voice/Data/Fax Integration Cisco 265xXM and 2691 Enterprise Branch Office Router Versatility, Integration, and Power to Branch Offices Cisco 3700 Series Large Branch Office Router Integrated routing and low density switching Cisco 3640, 3640A, 3660 Large Branch Office Router Modular Multiservice Router Platform Cisco IAD2430 SMB/Small Branch Office Router Cisco's premier line of Smart Integrated Access Devices Cisco 261xXM and 262xXM Enterprise Branch Office Router Optimized for Multiservice Voice/Data/Fax Integration Cisco 4500 AGM CAT 4500 Module Onboard Encryption and DSPs Presentation_ID SMB/Small Branch Enterprise Branch Large Branch 2003, Cisco Systems, Inc. All rights reserved. 7

8 ITS 3.0 indtil 02 Oktober 2003! Platform Phone/DN 1751/1760/2600XM/IAD / /2650XM 48 / /3640/3640A/3660/3725/ / 288 Cat 4500 AGM with 64MB of DRAM 24 / 48 Cat 4500 AGM w/ 128MB of DRAM 48 / 192 ephone-dn (directory number) is used for line appearances, intercom, paging, conferencing, voic pilot number, voic ports, voic MWI Note: IAD 2420, 2600 classic, 3620 are not supported Cat 4500 AGM will be in 12.3(2 nd )T 8

10 CCME 3.0 $$$ Phone Density License name FL-CCME-SMALL FL-CCME-MEDIUM FL-CCME-72 FL-CCME-96 FL-CCME-120 List Price $750 $1250 $1800 $2300 $ , Cisco Systems, Inc. Inc. All rights All rights reserved. reserved

11 CCME 3.0 $$$ Bruger licens: SW-CCME-UL-7960(=) $150 SW-CCME-UL-7940(=) $150 SW-CCME-UL-7935(=) $150 SW-CCME-UL-7912(=) $80 SW-CCME-UL-7905(=) $80 SW-CCME-UL-7902(=) $40 SW-CCME-UL-7910+SW(=) $80 SW-CCME-UL-7910(=) $80 SW-CCME-UL-7920(=) $150 SW-CCME-UL-ANA(=) $40 11

13 CCME 3.0 System Requirements 1751/ /64 32/96 IAD /64 32/ /96 32/ XM/ /96 32/ /3725/ /128 32/128 Cat 4500 AGM 32/64 32/128 Some images will exceed this boundary when future phases of ITS are released, so plan ahead, and put enough memory in the router now IOS PLUS images and ITS Feature/Phone Seat Licenses VOX images for 1751/1760 Min (Flash/DRAM) Rec(Flash/DRAM) 50k / DN Each DN needs about 50kbytes of memory 13

14 ITS/CCME Supported Phone Images ITS 2.0 ITS 2.1 CCME 3.0 Cisco 7960 P003G302 P P Cisco 7940 P003G302 P P Cisco 7910 P004G302 P P Cisco 7935 NA P P Cisco 7914 NA S S Cisco ATA NA ata18x-v2-15-ms a.zup ata18x-v2-16-ms b.zup Cisco 7905G NA CP SCCP030530B.sbin 7912G NA NA CP SCCP030530B.sbin 7902G NA NA CP SCCP030530B.sbin Download above phone loads 14

15 Voic Options med CCME 1. Skinny: Cisco Unity eller Cisco Unity Express 2. H.323: Stonevoice!!! NB: (Cisco 1760-v) 3. Analog: Octel / Reception 15

16 Cisco Unity Express NM-CUE Hardware Overview Kun 1 NM-CUE eller AIM-CUE per router chassis Alle NM slot s: 2600XM, 2691, 37xx Requires application shutdown 16

17 NM-CUE Hardware Parameters Intel x86 style platform installed with Linux Cisco cookie to identify platform as NM-CUE via SNMP CPU: Intel Low Power PIII 500MHz SDRAM: 256MB Mass Storage: 20GB IDE Hard Drive Strataflash: 16MB BIOS: 512KB CUE HW access only via PCI bus from IOS to NM Back-to-Back Ethernet Back-to-back Console (UART) No external interfaces on the CUE hardware Flash and Ethernet connectors on the front panel are disabled and not usable No cabling 17

18 NM-CUE Faceplate The front panel Ethernet port and Compact Flash connectors are disabled and not used on the NM-CUE EN indicates that the NM is recognized by IOS and the current IOS supports this NM. EN is off when an older IOS not supporting the NM-CUE is loaded PWR indicates power to the NM from the PCI bus 18

19 Cisco Unity Express Product Packaging Options, Voic + AA (IVR) CCME Voice Mail CM Branch Office Voice Mail 100 Mailboxes + 20 GDM 50 Mailboxes + 15 GDM 25 Mailboxes + 10 GDM 12 Mailboxes + 5 GDM AIM 4 VM/AA ports 512M and 1GB option 16 hours storage NTE $ VM/AA ports 512M option 8 hours storage NTE $ VM/AA ports 512M option 8 hours storage NTE $1795 NM 8 VM/AA sessions 100 hours storage NM NTE price $ VM/AA sessions 100 hours storage NTE price $ VM/AA sessions 100 hours storage NTE price $ VM/AA sessions 100 hours storage NM NTE price $2995 The 100 mailbox level will not be available at initial FCS. An interim R1 build 8 weeks beyond FCS will support this. Release 2 Release 1 19

20 Cisco Unity Express Release 1 Applications ITS/CUE Internet Customer, clients and vendors PSTN 1. Stand-alone Office Site A CCM ITS/CUE Data WAN Site B Centralized VMail A 2. VoPSTN/data connected Office with CCM or ITS locations PSTN ITS/CUE H.323 VoIP WAN ITS/CUE Site B Site C ITS/CUE PSTN ITS/CUE 3. H.323 VoIP and data connected ITS Offices 20

21 AA Design Recommendations Når CUE er installeret I CCME router, brug Cisco Unity Express s (CUE AA) På CCME uden CUE, brug TCL AA. Som Demo setup her på Partner Kickoff 21

22 Cisco Unity Express Summery Primær voice Mail/Auto attendant løsning for CCME!! Voice mail/auto attendant løsning for centralized CCM med SRST for branch offices med lokal Voic service NB: CUE er ikke Unity fallback voice mail. CUE Installations Guide: es/ps2797/products_module_installation_guide_chapter 09186a00801abf91.html 22

23 CCME 3.0 Agenda Komponenter I CCME 3.0. Software og Load af Software. Hvilke faciliteter har jeg tilrådighed. Hvordan konfigurerers CCME 3.0 Roadmap Q/A 23

24 CCME 3.0 Flash upload. CCME Flash filer!.tar file for CCME 3.0 er tilgængelige som bundled, compressed file der indeholder alle de individuelle CCME 3.0 filer. (IOS 12.2(15)ZJ3) 24

25 CCME 3.0 Flash upload. Den nemme vej!!! CCME files can be copied individually, or copied in bulk using the archive IOS command. Follow these steps to extract contents of tar file to router Flash memory using archive or Copy Tftp command: cme tar.tar file with all CME 3.0 files for IOS 12.2(15)ZJ3 Eks: archive tar /xtract tftp:// / CME-gui tar flash: 25

26 Load CCME Filer til Flash ITSPartnerKickoff2004#archive tar /xtract tftp:// /cme-gui tar flash: Loading its-gui tar.from (via Vlan1):! extracting CiscoLogo.gif (1602 bytes) extracting Delete.gif (953 bytes) extracting Plus.gif (1347 bytes)! extracting Tab.gif (174 bytes) extracting admin_user.html (3624 bytes)! extracting admin_user.js ( bytes extracting dom.js (16344 bytes)!!! extracting downarrow.gif (864 bytes)! extracting ephone_admin.html (6146 bytes)! extracting logohome.gif (5478 bytes)! extracting normal_user.html (3503 bytes)! extracting normal_user.js (75987 bytes)! extracting sxiconad.gif (843 bytes) extracting telephony_service.html (2365 bytes)! extracting uparrow.gif (870 bytes) extracting xml-test.html (9968 bytes)!! extracting xml.template (2453 bytes)! [OK bytes] 26

27 Cisco ATA 186 and Cisco ATA uafhængige RJ-11 voice ports Forbinder analog telefonudstyr til IP netwærk Almindelige analog telefoner Trådløse analog Dect telefoner Fax udstyr (Fax-pass-through support) Konference telefoner 27

28 hvordan skifter jeg ATA Image fra Sip til eks: SCCP. ATA 186/188 Software load : ata186us -any -d1 ata186-v a.zup Upgrade Procedure To perform the upgrade, follow these steps: Procedure Step 1 Run the executable file (see the "Syntax" section) from the Microsoft Windows DOS or command prompt. You will receive instructions on how to upgrade. Step 2 On the Cisco ATA, press the function button to invoke the voice configuration menu. Step 3 Using the telephone keypad, enter the following: 100# ip_address_of_pc * port # This is the IP address of the PC and the port number at the DOS prompt where you invoked the ata186us.exe file. For example, if the IP address is , and the port number is 8000 (the default), then enter: 100#192*168*1*10*8000# When the upgrade is complete, the "Upgrade Successful" prompt will sound. on_guide_chapter09186a00800c4d1d.html

30 CCME 3.0 Features Phone Features: Cisco 7905G, 7902, and 7912 support Attendant Console functionality using 7960 and 7914s Fast Transfer, Busy Lamp, Direct Station Select, Silent and Feature Ringing options Do Not Disturb Softkey Speed-dial configuration from IP phone Call Fwd All Softkey on IP Phone Fast Dial Support Silent and Feature Ring Options Busy Lamp Field/Direct Station Select for Attendant Console phone European Date Formats Dual Line Appearance per Button Hook flash pass through on FXO trunks Line Button Text Label Manageability Improvements: Auto Assignment of DNs to new IP phones ITS Setup Tool - Configuration Wizard GUI enhancements and customization Syslog message support for phone registration/deregistration AXL/SOAP capability for configuration changes System Features: Additional Language Support Portuguese, Dutch, Danish, Norwegian, Russian, Swedish Night Service Bell Call Pickup explicit ringing extension Call Pickup local group ringing phone Call Pickup explicit group ringing phone Hunt Groups Sequential, Random, and Parallel Secondary Dial Tone Call Back Busy Subscriber/Camp-On Time Of Day, Day of Week, based call blocking Self Login - Toll Bar Override Per-Call Caller ID Blocking Account Codes Support / Display in CDR Overlay Directory Numbers Trunk Features: E1 R2 support SIP Trunk Support 2003, Cisco Systems, Inc. All rights reserved. 30

31 Features Supported on Phones /40 Local Directory Search No No NA Yes URL provisioning No No NA Yes Local Language/Internationalization No No NA Yes Local XML based Speed dial No No NA Yes Extension Login for Toll bar override * * NA Yes Flexible Auto-line selection NA NA NA Yes Fast Dial No No NA Yes Caller ID/Missed Calls Yes Yes NA Yes Call Timer/Time/Date display Yes Yes NA Yes Top line display/paging/intercom Yes Yes NA Yes Call Pickup ringing Yes Yes NA Yes local CCBS Yes Yes NA Yes Night Service bell Yes Yes NA Yes * Pending on new phone load availability 31

32 Features Supported on Phones (Con t) /40 European Date format Yes Yes NA Yes DND Yes Yes NA Yes On hook dialing Yes Yes NA Yes Speed-dial programming w/ IP phone Yes Yes NA Yes Configurable System message Yes Yes NA Yes Text/Label Yes Yes NA Yes Account Code * * NA Yes * Pending on new phone load availability 32

33 CCME 3.0 Languages Support w/ Phones 7960/ / / ATA186/188 English Yes Yes Yes NA NA Spanish Yes No No NA NA French Yes No No NA NA Italian Yes No No NA NA German Yes No No NA NA Portuguese Yes No No NA NA Dutch Yes No No NA NA Danish Yes No No NA NA Norwegian Yes No No NA NA Swedish Yes No No NA NA 33

34 Testet 7920 feature på CCME Firmware: anvender Pt. Firmware fra 7960 telefonen Local and VoIP/PBX/PSTN/ISDN Calls (ITS+SRST) Hold and Resume (ITS+SRST) Music/Tone on Hold (ITS+SRST) Call Waiting (ITS+SRST) Call Transfer - Blind & Consult using old session app (ITS+SRST) Call Forward (ITS+SRST) Caller ID (ITS+SRST) Call History including Missed Calls (ITS+SRST) Call Timer (ITS+SRST) Time and Date Display (ITS+SRST) Shared Line Appearances (ITS+SRST) Speed Dial (ITS+SRST) VM Integration (ITS+SRST) Distinctive Ringing (ITS+SRST) Three Party Conference (ITS+SRST) Access Voice Mail Messages (ITS+SRST) Visual Message Waiting Indication (ITS+SRST) On Hold Timeout-Alert (ITS) Call Pickup on Hold (ITS) TAPI Support (ITS) GUI Support and Customization (ITS) Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes No Yes Yes No No 34

35 Testet 7920 feature på CCME Firmware: Huntstop Support (ITS) Top-line Description (ITS) Intercom (ITS) Paging (ITS) Local Directory Search (ITS) IP Phone URL Provisioning (ITS) Languages/Internationalization Support (ITS+SRST) Local XML based Speed Dial (ITS) Call Forward All Programming (ITS+SRST) 2-line per button Support (ITS+SRST) Integration of H.450.x Call Transfer and Forwarding (ITS) Time of Day, Day of Wk, Date based Call Blocking (ITS) Silent and Feature Ring Options (ITS) DN Overlays for Parallel Hunting (ITS) Call Pickup Ringing Variations (ITS) Local Call Back Busy Subscriber (ITS) Extension Login for Toll Bar Override (ITS) Auto Assignment of Free DNs to New IP Phones (ITS) Night Service Bell (ITS) European Date Formats (ITS+SRST) Secondary Dial Tone (ITS+SRST) Do Not Disturb (ITS) Speed-dial Programming from IP Phone (ITS) On Hook Dialing (ITS+SRST) Configurable System Message (ITS+SRST) Per Call Caller-id Blocking (ITS) Show ephone command enhancements (ITS+SRST) Flexible auto-line selection (ITS) Syslog message support for phone Reg/Dereg (ITS+SRST) SIP-SRST/SIP GW Enhancements (ITS+SRST) Fast Dial (ITS) Text Label Support on IP Phones (ITS) Yes No Yes Yes No No No No Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No Yes No Yes Yes Yes Yes No Yes No No Yes 35

37 CCME IOS konfiguration. Fra write erase, og med CCME filer I Flash! DHCP TFTP Basic Telephony Service ephone ephone-dn 37

38 DHCP stuff. interface Vlan1 ip address ! ip dhcp excluded-address ! ip dhcp pool PHONE-POOL network default-router option 150 ip NOTE 1: Husk option 150 NOTE 2: Exclude dine faste ip-addresser NOTE 3: Brug show ip dhcp bindings for DHCP check 38

39 Software for telefoner, ATA m.m. tftp-server flash:p bin -> 7940/60 firmaware tftp-server flash: P bin -> 7935 firmware tftp-server flash:s bin -> 7914 firmware tftp-server flash:ata18x-v2-16-ms b.zup -> ATA Load s sættes til rådighed for TFTP request 39

40 Basic Telephony-Service telephony-service load P load 7914 S load ATA ata18x-v2-16-ms b.zup ip source-address port 2000 max-ephones 120 max-dn xxx NOTE 1: Brug ip addresse på din router NOTE 2: Konfigurer telefon firmware navn uden.bin i load komando. 40

41 Basic Telephony-Service Vi er I DK ;-) telephony-service network-locale DK user-locale DK create cnf-files NOTE : Create cnf-files, for at få telefoner til at registrerer. 41

42 Opret numre på telefonerne ephone-dn 1 number 5201 ephone-dn 2 number 5202 ephone-dn 3 number 5203 ephone-dn 4 number 5204 ephone 1 mac-address button 1:1 type 7960 ephone 2 mac-address button 1:2 type 7960 ephone 3 mac-address button 1:3 2b13 3s23 type 7960 ephone 4 mac-address button 1:3 type 7960 : normal association b beep allowed s silent ring f feature ring m monitor line ephone-dn 13 number 5213 ephone-dn 23 number 5223 NOTE 1: MAC addresse tages fra Show ephone eller læses på telefonen NOTE 2: Flere button komandoer i samme linie! NOTE 3: Telefon må resettes for add/change/delete af DNs 42

43 Sæt Sidecar 7914 på 7960 telefonen Op til 2 Sidecar giver 34 knapper på din IP-Telefon ( ) ephone 1 mac-address button 1:1 type 7960 addon NOTE 1: Kun for 7960 NOTE 2: Max 2 x

44 Reset af telefon ephone 1 reset ->single phone reset telephony-service reset >single phone reset telephony-service reset all [timer] -> all phone reset NOTE: eller brug * * # * * på telefonen for at resette [timer] Parameter bruges når mange telefoner skal have ny Software load!! 44

45 Basic Telephony Service Show? Nu skal Telefoner registrerer og vise Cisco IOS Telephony Service show telephony-service Viser om CCME er enable + general konfig show telephony-service all Viser HELE konfiguration show ephone Viser registrerede telefoner. 45

46 Show telephony-service system message System message web admin system name admin password cisco web admin customer name Customer password cisco edit DN through Web: enabled. edit TIME through web: enabled. Log (table parameters): max-size: 150 retain-timer: 15 create cnf-files version-stamp Jan :00:00 transfer-system full-consult local directory service: enabled. 46

47 Show ephone ITSPartnerKickoff2004#sh ephone ephone-1 Mac: C2.A727 TCP socket:[4] activeline:1 REGISTERED mediaactive:1 offhook:1 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 IP: Telecaster 7960 keepalive 517 max_line 6 DnD button 1: dn 1 number 2001 CH1 CONNECTED button 2: dn 2 number 2002 CH1 IDLE button 3: dn 3 number 2003 CH1 IDLE button 4: dn 4 number 2004 CH1 IDLE button 5: dn 5 number 2005 CH1 IDLE button 6: dn 6 number 2006 CH1 IDLE Active Call on DN 1 chan 1 : to vi a G711Ulaw64k 160 bytes no vad Tx Pkts 212 bytes Rx Pkts 213 bytes Lost 0 Jitter 0 Latency 0 callingdn -1 calleddn 7 47

48 Det var det grundlæggende Basic IP Routing Config DHCP TFTP Basic Telephony Service ephone ephone-dn Done Done Done Done Done Done 48

49 Konfigurering af features Shared Line Line Names Local Directory URLs Caller-ID blocking Speed-dials Private Line Call Forward Conferencing Date & Time Settings 49

50 Samme nummer på flere telefoner. ephone 3 mac-address button 1:3 ephone 4 mac-address button 1:3 ephone-dn 3 number 5203 NOTE 1: Samme Ephone-dn bruges på flere knapper NOTE 2: Reset telefon efter konfigurering. 50

51 Navne (directory numbers) ephone-dn 1 name London One ephone-dn 4 name London Four ephone-dn 2 name London Two ephone-dn 13 name London Private ephone-dn 3 name London Three ephone-dn 23 name London TwoThree NOTE 1: Reset ikke nødvendigt efter add/change/delete NOTE 2: Default er name FirstName LastName 51

52 Lokal telefonbog På telefonen: directories 4 Telefonbog ip http server this is mandatory. telephony-service directory first-name-first OR directory last-name-first is the default but you can do the other way. NOTE: Følg samme navne syntax i alle DN-numre 52

53 Idle URL XML på display telephony-service url idle idle-timeot [seconds] NOTE 1: File kan være script, blot output kan vises på display. NOTE 2: Autentication proxy kan indgå. 53

54 Caller-ID blocking Hvis du vil have hemmeligt nummer. Caller-ID Blocking handler om at markering (flag) så Caller-ID ikke vises,!!! ikke om at fjerne opkalds nummer. ephone-dn 13 number 5213 caller-id block no name see note 3 NOTE 1: Reset af telefon er ikke nødvendigt efter konfig. NOTE 2: Blocking funktionen er advice of caller-id blocking : 1. Opkaldende telefon sender altid Caller-ID. 2. Kaldte destination beslutter om Caller-ID vises eller ej. 3. Nogle destinationer efterkommer blocking, andre gør ikke! NOTE 3: Hvis du ikke ønsker din private linie til at findes i local directory må du fjerne navn i dit ephone-dn. 54

55 Speed-dials ephone 1 speed-dial label Speed Dial to 5203 see note 2 NOTE 1: Reset af telefonen nødvendigt NOTE 2: Spedial 1 nummer relaterer til første ledige knap efter linie numre. NOTE 2: Brug for tekst med mellemrum 55

56 Speed-dials for privat linie ephone-dn 33 number A5233 ephone 3 button 4:33 ephone 1 speed-dial 2 A5233 label Private Line to A5233 NOTE 1: Brug bogstav foran nummer. NOTE 2: Der kan kun ringet til nummeret via Speeddial. 56

57 System speed-dials For alle telefoner I systemet Rediger + copier XML file til flash: <CiscoIPPhoneDirectory> <Title>Local Speed-dial</Title> <Prompt>Record 1 to 1 of 1 </Prompt> <DirectoryEntry> <Name>Security</Name> <Telephone>71111</Telephone> </DirectoryEntry> <DirectoryEntry> <Name>Marketing</Name> <Telephone>71234</Telephone> </DirectoryEntry> </CiscoIPPhoneDirectory> NOTE1: Filenavn skal være speeddial.xml 57

58 Call Forwarding Er du ikke ved din telefon ephone-dn 3 number 5203 call-forward busy 5213 ephone-dn 13 number 5213 call-forward noan A5233 timeout 15 NOTE 1: Call Forward ALL, BUSY og NOAN (SWER) er muligt 58

59 Telefon konference. telephone-service max-conferences 4 NOTE 1: Kun 3 samtidiger brugere pr konference. (G.711). NOTE 2: Max antal konferencer er platform afhængigt ( op til 16) NOTE 3: Konference slutter når originator lægger på NOTE 4: 2 linier nødvendigt, pr telefon, evt konfigurer extra nummer på 1 linie telefon. 59

60 3 Party G.711 Telefon konference telephony-service max-conferences 4 Max er 8 på 175x, 26xx-XM Max er 16 på 3660, 3700 Default er 1/2 max, Kan sættes til 0 2 linier på en et linie telefon ephone 17, button 1:10 2:11 60

61 Hunt Group ephone-hunt 1 sequential pilot 5000 list 1002, 1004, 7920 final 2001 timeout 5 NOTE 1: Sequentiel eller Random 61

62 Set Dato og Tid, evt brug NTP /10/04 Router# clock set 11:06:00 8 february 2002 telephony-service date-time-format dd-mm-yy time-format 24 NOTE 1: Der gå ca 1 minut for opdate på telefoner. NOTE 2: reset telefon ved format skift. 62

63 Skriv Information til telefoner telephony-service system message Partner Kickoff 2004 Partner Kickoff

64 Intercom mellem 2 IP-telefoner Når intercom aktiveres til anden telefon, høres en tone på modtagerens telefon og telefonen er sat på mute. Svar gives ved at lyfte telefonrøret eller trykke mute. Intercom er altid mellem 2 telefoner. Intercom kan være med auto answer eller ringning på modtager telefon Mulighed for Barge in I samtale. 64

65 Intercom ephone-dn 41 number A5241 name Intercom A5241 intercom A5242 label Intercom to A5242 ephone 1 button 2:41 ephone-dn 42 number A5242 name Intercom A5242 intercom A5241 label Intercom to A5241 ephone 2 button 2:42 NOTE 1: Reset af telefon nødvendigt efter config. 65

66 Multicast eller Unicast Paging PSTN Telefoner I en paging gruppe høre alle besked i højtaler. 66

67 Paging grupper ephone-dn 45 number 5245 paging ip port 2000 ephone 1 paging-dn 45 ephone 2 paging-dn 45 ephone 3 paging-dn 45 NOTE 1: Opkald til 5245 starter paging til gruppen. Opkaldende telefon behøver ikke at være medlem af gruppen NOTE 2: Paging kan være multicast, eller unicast til max 10 brugere i en gruppe NOTE 3: Telefon kan være medlem af flere paging grupper NOTE 4: Private numre ( A5245) kombineret med speed-dials kan begrænse tilgang til gruppen. NOTE 5: Kun for IP-Telefoner. 67

68 Transfer til non local telefon. telephony-service transfer-pattern 0... NOTE 1: Eksemplet giver viderestilling til danske telefoner i PSTN. NOTE 2: Op til 32 transfer-pattern. 68

69 Music On Hold Music on hold (MOH) høres på on-net VoIP og PSTN kald. MOH ikke supported på lokale IP-telefon kald. 69

70 Music-On-Hold telephony-service moh music-on-hold.au NOTE 1: Bruger.au or.wav files ( G.711) både u-law & A-law. NOTE 2: Vær obs på Codex problemer ved VOIP. NOTE 3: Ip telefon på HOLD høre 3 bib med mellemrum. 70

71 On Hold Alert Kald på HOLD kan notificerer brugeren. Bruger med delt single linie, og et opkald på HOLD kan ligeledes notificeres. hold-alert timeout {idle originator shared} default is Hold Alert disabled 71

72 Call-On-Hold Notification Glemte du at du havde et kald på hold ;-) ephone-dn 3 hold-alert 15 idle ephone-dn 13 hold-alert 15 originator ephone-dn 23 hold-alert 15 shared NOTE 1: IDLE C-O-H-N virker når kald er sat på HOLD og linie er efterladt IDLE. NOTE 2: Originator C-O-H-N virker også hvis kald er sat på HOLD og det optages et nyt opkald. NOTE 3: Shared C-O-H-N virket som originator men genererer også notification på telefoner der deler samme DN-nummer. 72

73 Auto-Attendant IVR Feature Auto-Attendant Feature TCL application infrastructure : ivr_aa.tcl Supported Platforms Cisco routers Cisco 2600XM series routers Cisco series routers Prompts requirement The IVR prompts require audio file (.au) format of 8-bit, mu-law, and 8KHz encoding, pre-loaded to flash or slot0: Cool Edit / AudioTool for prompts recording 73

74 IVR Auto Attendant configuration IVR setup på Partner Kickoff 2004 call application voice aa_ivr flash:ivr_aa.tcl call application voice aa_ivr max-tries 3 call application voice aa_ivr operator 1001 call application voice aa_ivr welcome-only 0 call application voice aa_ivr audio-path flash: call application voice aa_ivr digit call application voice aa_ivr digit IVR Script Variabler voice-port 3/1/0 cptone DK dial-peer voice 501 pots application aa_ivr direct-inward-dial port 3/1/0 74

75 Consultative transfer / Blind transfer telephony-service transfer-system full-consult blind Perform blind call transfers (without consultation) with single phone line using Cisco proprietary method full-blind Perform call transfers without consultation using H or SIP REFER standard methods full-consult Perform call transfers with consultation using second phone line if available, fallback to full-blind if second line unavailable local-consult Perform call transfers with local consultation using second phone line if available, fallback to blind for non-local consulation/transfer target 75

76 CCME Web interface / GUI konfiguration ip http server ip http path flash telephony-service web admin system name username [password string secret [level] string] web admin customer name username password string web customize load filename ephone 1 username London1 password cisco NOTE 1: Brugernavne og Password er case-sensitive NOTE 2: Customer admin er baseret på en XML file loaded in flash: Kun administrator kan oprette og ændre filen. 76

77 Administrator / Customer Web interface telephony-service web admin system name admin password cisco web admin customer name Customer password cisco 77

78 User s Web interface. ephone 1 username reception password cisco 78

79 Administrator GUI Configure Voic Reports Help Home/ Logout Administration 79

80 CCME / CUE, Web interface IE 5.5 or later required, using HTTP

81 Configure > Extentions 81

82 Configure > Phones NB: Add vil vise nye tilsluttede telefoner 82

83 Configure > Change Phone 83

84 Configure > System Parameters 84

85 TAPI Lite Integration (Ikke fuld TAPI implementation) TSP (TAPI Service Provider) Interface mellem TAPI Windows OS og CCME. Interface giver 1-til-1 remote control af IP Telefon TAPI based application leverer call control over IP telefon. TSP og CCME bruger Skinny protocol over TCP Support af Platform og Application Windows 2000 og Phone Dialer Konfiguration Installer og Konfigurer TSP på Windows 2000 Konfigurer CCME ( Brugernavn og Password + port#) 85

86 TSP Supported Features TSP (TAPI Service Provider) Opkald fra addressebog/application. Svar og afvis kald fra application. Opkald vises ved Screen Pops Opkalds ID tilgængeligt på PC Application. Sæt kald på hold og/eller switch mellem kald på samme linie. 86

87 TSP Installation på Windows 2000 Eks: Reception telefon no 2001 Install CiscoIOSTSP.tsp på PC + Run setup Efter installation konfigureres følgende: (CCME)brugernavn/password for ip phone ip address/port# på CCME evt: synchronous timeout (in sec) Restart the PC 87

88 TSP Configuration på Windows 2000 Phone Dialer Start phone dialer på din PC (Programs/Accessories/communications/phonedialer 88

89 TSP Configuration på Windows 2000 Phone Dialer Select Line Keyline fra Option dialog box (Edit/Option) Reception nummer 2001 Eks: Opkald fra 2001 til 3033 Eks: Opkald fra Salgsafdeling nummer

91 CCME Demo IVR: 1 for salg 2 for Teknik 3 for opkald til Trådløs 7920 telefon 4-9 giver Forkert valg, prøv igen. Omstilling har 6 numre: 2001>2002>2003>2004>2005>2006>2001. Huntgroup: Ring fra 3033 til pilot nummer

92 CCME Demo Consult transfer: Ring til omstilling 2001, evt via IVR. Tryk softkey Omstilling Tryk softkey nyt opkald + tast tast nummer der skal viderestilled til Tryk softkey Omstilling, og kald er gennemstillet. Nb: kald fra PSTN telefon hører Musik ved consult viderestilling, samt på hold. 92

93 Softkey faciliteter: DND: Do not disturb DND softkey Konference: Start 3 part conference Gentag: Tryk på Gentag for at ringe til sidst opkaldte nummer. Gruppesvar. Salg 1002 og Teknik 1004 er i samme gruppe Medflyt: til andet nummer! 93

95 95