Programming the Lines and Features of the Sets

Transcription

1 Programming the Lines and Features of the Sets 11 Objectives When you finish this module, you will: Recognize a prime line and how it is used. Understand the differences between a single line and multicall line. Program secondary single line numbers. Program multiple multicall line appearances on the same set. Program multicall lines appearances on multiple sets. Comprehend the differences between a key system line and a multicall line. Understand the differences between DSS/BLF and secretarial transfer keys. Program Direct Station Select and Busy Lamp Field (DSS/BLF). Program feature keys. Program and access call history. Set up user speed call keys. Copy key programming from one set to multiple sets. Connect a PC to the set. Use maintenance commands to locate and load a particular set. Use the Desktop Tool to program set keys. Lock and unlock a set.

2 MCD for 3300 ICP Basic Installation and Maintenance Course Reference For more information about Mitel sets: Select Products > Business Telephones Technical Training Resource CD If you have an MOL account: MOL > Support > Product Documentation 11-2 Programming the Lines and Features of the Sets_Rev6.doc

3 Programming the Lines and Features of the Sets Single Lines A Single Line is a directory number that only appears on one key in the entire system. Single Lines may be: Prime Lines, appearing on the first key on multiline sets. Non-Prime Lines, appearing on any key other than the first key. In the example below, the boss s phone is assigned a non-prime single line appearance on With this secondary line, the boss can make or receive calls even while engaged in a call on the Prime Line on The planning would look like this. Parameter Prime Directory Number 1002 Key Number 3 Directory Number 1500 Line Type Ring Type The programming example implements the plan shown above. Single Line Ring This is the boss s directory number. This is the only key in the system where this number appears. A single line appears only once in the system. The boss can make or receive calls on 1500 when a call is present on 1002, and vice versa. 11-3

4 MCD for 3300 ICP Basic Installation and Maintenance Course Lab 1 Programming Single Lines In this lab, you will be using the: Users and Devices > Advanced Configuration > Multiline Set Keys form. Users and Devices > Advanced Configuration > Multiline Appearance Groups form. Use the planning form to plan your programming. Parameter Prime Directory Number Key Number Directory Number Line Type Ring Type 11-4 Programming the Lines and Features of the Sets_Rev6.doc

5 Programming the Lines and Features of the Sets Step Task Expected Result 1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form. 2 Select one of the multiline IP set directory numbers. 3 Under Programmable keys, select Button Number 3. The Multiline Set Keys form is displayed. The directory number is selected. Button number 3 is selected. 4 Select Change Member. The Multiline Set Keys change member window opens

6 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 5 In the Multiline Set Keys change member window, enter a non-prime directory number in the Label field. 6 Select Single Line from the Line Type dropdown menu. 7 Enter the directory number in the Button Directory Number field. 8 Select Ring from the Ring Type drop-down menu. The non-prime directory number is entered. This is the number that will be the associated with the button. Single Line type is selected. The directory number is entered. Ring is selected as the ring type. 9 Select Save. The data is saved and displayed in the Multiline Set Keys form Programming the Lines and Features of the Sets_Rev6.doc

7 Programming the Lines and Features of the Sets Step Task Expected Result 10 Select the Multiline Appearance Groups form. The Multiline Appearance Groups form is displayed. 11 Select the number that was just added. The number is selected. The prime directory number and its key number are displayed at the bottom Step Task Expected Result 12 From another set, dial the directory number that you created and verify that the single line is working. Button number 3 should be ringing. 11-7

8 MCD for 3300 ICP Basic Installation and Maintenance Course Multicall Lines A Multicall Line appearance is a directory number that may appear on more than one set and/or on two or more keys of the same set and can support simultaneous separate conversations at each of its appearances. When a new call rings into the number, all idle appearances will ring. If one set answers, all other appearances of the same number become idle and are available for use. With the exception of new calls ringing all appearances, multicall lines cannot be used to monitor the state of other lines or devices. The two applications for multicall lines are: Multiple appearances of a multicall line on one set Single appearances of a multicall line on multiple sets. All appearances of 1400 may support their own calls simultaneously. One set can have many appearances of a multicall line. Multiple Multicall Appearances on the Same Set Multiple appearances of a multicall line on one set allow one person to receive multiple calls to the same phone number on the same set. Current calls are placed on hold before new calls are answered. Once the calls are on hold, the person can retrieve and service them in whatever order they choose. A set acting as a backup to an Attendant Console can use this functionality when rerouting incoming calls to various departments. In the following example, keys one and four are programmed on the same set with directory number Programming the Lines and Features of the Sets_Rev6.doc

9 Programming the Lines and Features of the Sets Parameter Prime Directory Number 1002 Key Number 4 Directory Number 1002 Line Type Multicall Ring Type Ring This is the directory number as it appears on key 1. The line type will be automatically changed to Multicall as soon as the second appearance of 1002 has been saved. This is the number appearing again on key 4. Multicall means another call can ring this appearance even when the prime line key 1 is in use. By default, On-Hook Dialing is supported on multiline sets. It is not necessary to obtain dial tone in order to make a call from a multiline set. By default, Auto-Hold is supported on multiline sets. When a multiline set is already engaged in a call on one line, it is possible to answer a second incoming call on a second line without putting the first call on hold. The first call will be automatically placed on hold. By default, if a non-prime line is ringing at a multiline set, it is necessary to press that line in order to answer the call. It is possible to enable Ringing Line Select in the set s COS to answer the non-prime line call simply by going off hook. If a multicall line appears on two or more keys, there may be as many simultaneous calls to the number as there are key appearances. For example, if there are six keys, six calls can be handled. Multicall keys programmed to a configured PKM ring the set on incoming calls, even when the PKM is not physically connected to the telephone. 11-9

10 MCD for 3300 ICP Basic Installation and Maintenance Course Multiline Appearance Groups Form This form is used to specify Ring Type for any line in a multiline set group. The prime line key 1 and key 4 each have an appearance of Programming the Lines and Features of the Sets_Rev6.doc

11 Programming the Lines and Features of the Sets Lab 2 Programming Multiple Multicall Appearances on the Same Set In this lab, you will be using the: Users and Devices > Advanced Configuration > Multiline Set Keys form. Users and Devices > Advanced Configuration > Multiline Appearance Groups form. Use the planning form to plan your programming. Parameter Prime Directory Number Key Number Directory Number Line Type Ring Type 11-11

12 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 1 Select the Multiline Set Keys form. The Multiline Set Keys form is displayed. 2 Select one of the multiline IP set directory numbers. 3 Under Programmable keys, select an available button. The directory number is selected. The button is selected. 4 Select Change Member. The Multiline Set Keys change member window opens Programming the Lines and Features of the Sets_Rev6.doc

13 Programming the Lines and Features of the Sets Step Task Expected Result 5 In the Multiline Set Keys change member window, enter the prime directory number of the set you selected in the Label field. 6 Select Multicall from the Line Type dropdown menu. 7 Enter the directory number in the Button Directory Number field. 8 Select Ring from the Ring Type drop-down menu. The prime directory number of the set you selected is entered. This is the number that will be associated with the button. Multicall type is selected. The directory number is entered. Ring is selected as the ring type. 9 Select Save. The data is saved and displayed in the Multiline Set Keys form

14 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 10 Select the Multiline Appearance Groups form. The Multiline Appearance Groups form is displayed. 11 Select the number that was just added. The number is selected. The prime directory number and the added key number are displayed at the bottom Step Task Expected Result 12 From another set, dial the directory number that you created. Both the prime button and the multicall button flash and the set rings. 13 Answer the call by pressing either button. The other button flash should turn off Programming the Lines and Features of the Sets_Rev6.doc

15 Programming the Lines and Features of the Sets Multicall Line Appearing on Multiple Sets Multicall line appearances on multiple sets help to ensure that simultaneous calls to a common number receive a prompt answer. Such configurations would be appropriate for uses such as sales desks, help desks, and emergency services. In this example, multicall line appearance 1550 will appear on sets 1002 and Parameter Prime Directory Number Key Number 5 4 Directory Number Line Type Multicall Multicall Ring Type Ring Ring First Appearance of a Multicall Line The line type appears as Single Line until it has been programmed against a second key in the Multiline Keys form. This is 1550 appearing on key 4 of set

16 MCD for 3300 ICP Basic Installation and Maintenance Course Second Appearance of a Multicall Line This is the multicall number appearing on key 5 of set Programming the Lines and Features of the Sets_Rev6.doc

17 Programming the Lines and Features of the Sets Key System Line Multicall Groups and Key System Groups let multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. Differences Between Key System Lines and Multicall Lines When a member of a Key System Group answers a call, the line becomes busy since only one member can use the line at one time. When a member of a Key System Group places a call on hold, any member of the group can retrieve the call. When a member of a Multicall Group answers a call, all other appearances of the line become idle since all group members can use the line simultaneously. When a member of a Multicall Group places a call on hold, the call can be retrieved only by the set that placed the call on hold. Reference Help > Contents > System Features > Features D to G > Groups Key System and Multicall 11-17

18 MCD for 3300 ICP Basic Installation and Maintenance Course Lab 3 - Multicall Line Appearing On Multiple Sets In this lab, you will be using the: Users and Devices > Advanced Configuration > Multiline Set Keys form. Users and Devices > Advanced Configuration > Multiline Appearance Groups form. Use the planning form to plan your programming. Parameter Set 1 Set 2 Prime Directory Number Key Number Directory Number Line Type Ring Type Programming the Lines and Features of the Sets_Rev6.doc

19 Programming the Lines and Features of the Sets Step Task Expected Result 1 Select the Multiline Set Keys form. The Multiline Set Keys form is displayed. 2 Select one of the multiline IP set directory numbers. 3 Under Programmable keys, select an available button. The directory number is selected. The button is selected. 4 Select Change Member. The Multiline Set Keys change member window opens

20 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 5 In the Multiline Set Keys change member window, enter a non-prime directory number in the Label field. 6 Select Multicall from the Line Type drop-down menu. 7 Enter the directory number in the Button Directory Number field. The non-prime directory number is entered. This is the number that will be the associated with the button. Multicall type is selected. The directory number is entered. 8 Select Ring from the Ring Type drop-down menu. Ring is selected as the ring type. 9 Select Save. The data is saved and displayed in the Multiline Set Keys form. The button is displayed as a Single Line, but when a second appearance is created, it will change to a multicall button Step Task Expected Result 10 Using another multiline IP set, repeat steps two through nine using the same directory number. The data is saved and displayed in the Multiline Set Keys form Programming the Lines and Features of the Sets_Rev6.doc

21 Programming the Lines and Features of the Sets Step Task Expected Result 11 Select the Multiline Appearance Groups form. The Multiline Appearance Groups form is displayed. 12 Select the number that was just added. The number is selected. The prime directory numbers and the added key numbers are displayed at the bottom Step Task Expected Result 13 From another set, dial the directory number that you created and verify that the Multicall buttons on both sets indicate ringing. Both buttons flash and the sets ring. 14 Answer one call by pressing the Multicall button. The other multicall button flash should turn off. 15 Make two separate calls simultaneously to the directory. Both set s Multicall buttons are flashing. 16 Answer one call using the Multicall button. The other set s Multicall button should still be flashing and the set should be ringing. 17 Answer the second call on the set where the Multicall button is still flashing. Both calls should be connected

22 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 18 In the Multiline Set Keys form, select one of the Group Members from the previous steps. The Multiline Set Keys form is displayed. 19 Select the button that was just programmed. The button is selected. 20 Select Change Member. The Multiline Set Keys change window opens. 21 In the Multiline Set Keys change window, select Key System from the Line Type drop-down menu. Key System is selected as the Line Type. 22 Select Save. The data is saved and displayed in the Multiline Set Keys form. Changing to Key System button on one appearance will change all Programming the Lines and Features of the Sets_Rev6.doc

23 Programming the Lines and Features of the Sets Step Task Expected Result 23 From another set, dial the directory number that you created and verify that the Key System buttons on both sets indicate ringing. 24 Answer one call by pressing the Key System button. 25 Make two separate calls simultaneously to the directory number. Both buttons flash and the sets ring. The second set s Key System button should be solidly lit. The second call you dial should receive busy signal. Note You can change a Multicall Line to a Key System Line, and vice versa, in the Multiline Appearance Groups form. You can also program the Ring Type of each appearance of a Multicall or Key System Line

24 MCD for 3300 ICP Basic Installation and Maintenance Course Direct Station Select (DSS) and Busy Lamp Field (BLF) Reference Help > Contents > System Features > Features D to G > Direct Station Selection/Busy Lamp Field (DSS/BLF) In this module, you have worked with three line types: Single line Multicall line Key system line Two more line types are available DSS/BLF Secretarial. When a Personal Key is configured as a DSS/BLF key, it can have four different functions: BLF - the key allows you to monitor the activity status of a directory number Idle Busy Ringing Do Not Disturb DSS - the key acts as a speed call key to the directory number Secretarial Transfer - dial-free, the key allows you to transfer calls without placing the call on soft hold to that directory number. Press the DSS/BLF key and the call is automatically transferred. Directed Call Pickup - the key allows you to answer calls that are ringing at that directory number. The monitored device may be on the same PBX or another PBX within the same cluster linked via Mitel Services Digital network (MSDN) / Digital Private Network Signaling System (DPNSS). These concepts are discussed later. When you program the line type as DSS/Busy Lamp, the key is a DSS key of the associated directory number while the corresponding appearance displays the status of the monitored device. When you program the line type as secretarial, the key allows all of the functions of DSS/Busy Lamp as well as secretarial transfer of calls on soft hold to the associated directory number. The DNI phones, PKMs, and the 5000/5200 and 5300 series sets support busy lamps Programming the Lines and Features of the Sets_Rev6.doc

25 Programming the Lines and Features of the Sets If you use the System Administration Tool to program a DSS/BLF key on one key and then use the Group Administration Tool to program a second DSS/BLF key for the same key, it won t work. Only one DSS key per alternate phone is allowed. In this example, keys 5 and 6 are programmed on multiline set 1003 as Secretarial and DSS/BLF keys. Parameter First Second Prime Directory Number Key Number 5 6 Directory Number Line Type Secretarial DSS/Busy Lamp Ring Type Ring No Ring Programming DSS/BLF Select to allow secretarial transfer. Select for regular DSS/BLF operation. A DN must already exist before a DSS/BLF can be programmed to monitor it. Three possible ring types: -Ring -No Ring -Ring Cont 11-25

26 MCD for 3300 ICP Basic Installation and Maintenance Course Lab 4 - Programming DSS/BLF In this lab, you will be using the Users and Devices > Advanced Configuration > Multiline Set Keys form. Use the planning form to plan your programming. Parameter First Second Prime Directory Number Key Number Directory Number Line Type Ring Type Programming the Lines and Features of the Sets_Rev6.doc

27 Programming the Lines and Features of the Sets Step Task Expected Result 1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form. 2 Select one of the multiline IP set directory numbers. If one of your sets has an attached PKM, use it. 3 Under Programmable keys, select an available button. The Multiline Set Keys form is displayed. The directory number is selected. The button is selected. 4 Select Change Member. The Multiline Set Keys change member window opens. 5 In the Multiline Set Keys change member window, enter the name or directory number of the number that will appear under the DSS button in the Label field. 6 Select DSS/Busy Lamp from the Line Type dropdown menu. 7 Enter the directory number of the set you have chosen in the Button Directory Number field. The name or directory number is entered. This is the number that will be the associated with the button. Multicall type is selected. The directory number is entered. 8 Select Ring from the Ring Type drop-down menu. Ring is selected as the ring type. 9 Select Save. The data is saved and displayed in the Multiline Set Keys form Step Task Expected Result 10 Lift the handset of the set that you programmed under the DSS button. 11 Call the set that you programmed under the DSS/BLF button. The DSS button on the set you programmed should be lit. The called set rings and the DSS/BLF flashes. 12 Answer the call using the DSS/BLF button. Two-way audio is heard

28 MCD for 3300 ICP Basic Installation and Maintenance Course Feature Keys You can assign features such as Camp-on, Auto Answer, and Do Not Disturb to any unassigned Personal Key on the set or PKM. The key becomes a Feature Key. Pressing that key activates the assigned feature. In most instances, the key works as a toggle key. Pressing the key enables the feature with a visual indication. Pressing the key again disables the feature. The 5020/5220/5224 IP Phones have many of these features, such as Callback, Call Forward, Camp-on, Music, Night Answer, Override, Privacy Release, and Swap, available on their softkeys, and many accessed by using the Superkey. Features unavailable on the softkeys can be programmed against any spare Personal Keys. The 5010/5212/5215 IP phones do not have feature softkeys. You can assign any of the features to spare Personal Keys on these sets. In this example, the features Auto Answer, Do Not Disturb, and Callback are programmed on keys 7, 8, and 9 respectively using directory number Parameter Prime Directory Number Key Number Directory Number Line Type Auto Answer Do Not Disturb Callback Ring Type Programming the Lines and Features of the Sets_Rev6.doc

29 Programming the Lines and Features of the Sets Lab 5 Programming Feature Keys In this lab, you will be using the Users and Devices > Advanced Configuration > Multiline Set Keys form. Use the planning form to plan your programming. Parameter Prime Directory Number Key Number Directory Number Line Type Auto Answer Do Not Disturb Headset Ring Type 11-29

30 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form. 2 Select one of the multiline IP set directory numbers. 3 Under Programmable keys, select an available button. The Multiline Set Keys form is displayed. The directory number is selected. The button is selected. 4 Select Change Member. The Multiline Set Keys change member window opens. 5 In the Multiline Set Keys change member window, type Auto Answer in the Label field. 6 Select Auto Answer from the Line Type dropdown menu. 7 Leave the remaining fields blank. Auto Answer is entered. Auto Answer type is selected. 8 Select Save. The data is saved and displayed in the Multiline Set Keys form. 9 Repeat steps 3 through 8 for Do Not Disturb and Phonebook. 10 Try the features to ensure that they work. Set automatically answers, the set goes into DND, and phonebook can be used. If DND doesn t work, check the COS for that set Programming the Lines and Features of the Sets_Rev6.doc

31 Programming the Lines and Features of the Sets Call History Mitel offers options for viewing Call History for a range of IP sets. This feature lets you use the set keys and display to view information about calls made and received. The supported devices include: 5xxx IP Phones 5xxx IP Appliances 6600 Your Assistant and 6600 Your Assistant PRO. The 5235 and 5240 IP Phones have the Call Logs application. Thus, Call History display is not supported for these phones. Call History for 5xxx IP Phones This feature causes the system to log up to 20 missed, external answered incoming calls, and external outgoing calls for the device. Users can retrieve: Name of the incoming caller, if available Name of the called party on outgoing calls Start time of the call Type of call Missed calls Incoming calls Outgoing calls Phone users can: Filter their record views by call type Delete old records Return missed calls by pressing a softkey or a feature key Prefix ARS digits required to make external calls. Users can also add or subtract prefix digits manually. Hot-desk users can maintain their call history recording, and can view their call history record, even when logged into another extension. A call is only logged at the phone whose prime line is called. For example, if a phone with prime line 2000 answers an incoming call to multicall extension 2001, the call is only logged at the phone whose prime line is

32 MCD for 3300 ICP Basic Installation and Maintenance Course Programming Call History To program call history, navigate to the System Properties > System Feature Settings > System Options form. System Options Form You can add up to seven digits in the Outgoing External Call Prefix For Applications field. Any digits will be accepted. When the user presses the Call button while reviewing a Call History record, the system attempts to make the call. For call attempts to external destinations, the ability to autoprefix the necessary digits to complete the call is provided. For call attempts to external destinations: If the user edits the digits stored in a Call History record and then presses the Call button, an attempt to make the call is made without any auto-prefixing or digit translation checks. If the user presses the Call button to make a call to an external destination and does not edit any of the stored digits, then a call attempt is made. If the dialed digit string is in ARS, then the call is processed without any changes to the digits. If the dialed digit string is not in ARS, then the digits programmed in the Outgoing External Call Prefix are inserted and the call is processed with the changed digits. If this fails, an error message is displayed for a few seconds and the user shall then be shown the Edit Number screen. If the auto-prefix capability is unable to successfully complete a Call History number, then you may need to add additional ARS programming. For instance, DID trunk calls that are long distance numbers will probably fail to auto-complete because the Prefix for Outgoing Trunk Calls may be set to complete local PSTN calls. For example, Prefix = Programming the Lines and Features of the Sets_Rev6.doc

33 Programming the Lines and Features of the Sets Multiline IP Sets Form The Max Call History Records field is the maximum number of call history records that will be saved for the set

34 MCD for 3300 ICP Basic Installation and Maintenance Course Multiline Set Keys Form A Call History feature key can be programmed on a device or PKM connected to a supported device. If an unsupported device, or a PKM connected to an unsupported device, is included in the target range of a Copy Keys operation and a Call History key is specified, then the key will not be copied. Other keys will be copied. Only one Call History feature key can be programmed on a supported device and a connected PKM Programming the Lines and Features of the Sets_Rev6.doc

35 Programming the Lines and Features of the Sets Maintenance Command Use the following command to delete all Call History records for a specific extension. HISTORY DELETE EXT <NNNN> 11-35

36 MCD for 3300 ICP Basic Installation and Maintenance Course Lab 6 Call History (Optional) In this lab, you will be using the Users and Devices > Advanced Configuration > Multiline Set Keys form. Step Task Expected Result 1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form. 2 Select one of the multiline IP set directory numbers. 3 Under Programmable keys, select an available button. The Multiline Set Keys form is displayed. The directory number is selected. The button is selected. 4 Select Change Member. The Multiline Set Keys change member window opens. 5 In the Multiline Set Keys change member window, type Call History in the Label field. 6 Select Call History from the Line Type drop-down menu. 7 Leave the remaining fields blank. Call History is entered. Call History type is selected. 8 Select Save. The data is saved and displayed in the Multiline Set Keys form. 9 Call the IP set from any other set in your lab. Do not answer the call. Hang up. The Call History button is lit. 10 Press the Call History button. You should be able to place a call back to the calling party Programming the Lines and Features of the Sets_Rev6.doc

37 Programming the Lines and Features of the Sets Speed Call Keys Unused personal keys on any multiline set can also be used as Speed Call keys. You can assign any dialable number to them. Pressing a Speed Call Key dials a number or, during a call, outpulses DTMF tones. A trunk flash or a pause can be inserted into a Speed Call. When the system encounters a pause while dialing a Speed Call string, the system ceases dialing for the duration of the pause. When the pause ends, dialing resumes. To create a longer pause, use multiple pauses. To add a pause while programming a Speed Call number, press Hold/Retrieve, Hold, or Pause

38 MCD for 3300 ICP Basic Installation and Maintenance Course Lab 7 Programming User Speed Call Keys In this lab, you will be using the Users and Devices > Advanced Configuration > Multiline Set Keys form. Step Task Expected Result 1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form. 2 Select one of the multiline IP set directory numbers. 3 Under Programmable keys, select an available button. The Multiline Set Keys form is displayed. The directory number is selected. The button is selected. 4 Select Change Member. The Multiline Set Keys change member window opens. 5 In the Multiline Set Keys change member window, type SCxxxx in the Label field, where xxxx is the target directory number. Be aware that the number of characters in a label is limited on opposing keys, such as keys 3 and 4 on a 5340 set. 6 Select User Speedcall from the Line Type dropdown menu. 7 Enter the target directory number in the Button Directory Number field. 8 Leave the Ring Type field blank. SCxxxx is entered. User Speedcall type is selected. The target directory number is entered. 9 Select Save. The data is saved and displayed in the Multiline Set Keys form. 10 Press the Speed Call key. It should place a call to the other set Programming the Lines and Features of the Sets_Rev6.doc

39 Programming the Lines and Features of the Sets Copy Keys Button The Copy Keys button in the Multiline Set Keys form allows you to copy keys programmed on an existing directory number to one or more other directory numbers. Use the Copy Keys dialog to select some or all of the keys of the currently selected set. Select destination sets. Select all keys or some keys

40 MCD for 3300 ICP Basic Installation and Maintenance Course Lab 8 Programming Using the Copy Key In this lab, you will be using the: Users and Devices > Advanced Configuration > IP Telephones> Multiline IP Sets form. Users and Devices > Advanced Configuration > Multiline Set Keys form. Step Task Expected Result 1 Navigate to the Users and Devices > Advanced Configuration > IP Telephones> Multiline IP Sets form. 2 To add five new 5224 IP sets using range programming, select Add. This is only an exercise in programming, the sets are not required. 3 In the Multiline IP Sets add window, enter a five in the Number of Records to Add field. 4 Select 5224 Dual Mode from the Device Type drop-down menu. 5 Enter the first directory number of the range in the Number field. 6 Enter one in the Increment By field next to the Number field. The Multiline IP Sets form is displayed. The Multiline IP Sets add window opens. A five is entered in the Number of Records to Add field The selected Device Type is 5224 Dual Mode. The first range number is entered. A one is entered in the Increment By field. 7 Enter one in the Interconnect Number field. A one is entered in the Interconnect Number field. 8 Select Save. The data is saved and displayed in the Multiline IP Sets form. 9 Navigate to Users and Devices > Advanced Configuration > Multiline Set Keys form. 10 Select one of the directory numbers that was programmed in a previous lab. The Multiline Set Keys form is displayed. The directory number is selected. 11 Select Copy Keys. The Copy Keys of Directory Number xxxx window opens, where xxxx is the directory number to be copied. 12 In the Copy Keys of Directory Number xxxx window, enter the range of directory numbers that were created in the previous steps. 13 Check the boxes next to the buttons that you want to copy. The range of directory numbers is entered. The buttons are selected. 14 Select Copy. The data is copied and displayed in the Multiline Set Keys form 15 In the Multiline Set Keys form, verify that the copy function was successful. The keys have been copied to the new sets Programming the Lines and Features of the Sets_Rev6.doc

41 Programming the Lines and Features of the Sets Connect a PC to a 2-Port IP Phone On many phones, you only need one Ethernet drop to the desktop for both your voice and data devices. You can consolidate the drop because the phones incorporate a 2-port Ethernet switch that provides LAN connectivity to both the phone and a second data device, such as a PC. The second port supports connection to a 10/100 Base-T Ethernet network. The PC Port on IP Phone - Disable option in the COSs allows you to enable or disable the PC ports on Mitel IP phones and the 5540 IP Console

42 MCD for 3300 ICP Basic Installation and Maintenance Course Using the Locate and Load Maintenance Commands Sometimes it is necessary to locate a particular set and remotely reset it. Locate Maintenance Command The LOCATE EXT <NNNN> maintenance command displays the physical location of a line for a given extension number NNNN. The LOCATE ALL FREE command, with its qualifiers, identifies directory numbers or location IDs that have not been assigned. For example: LOC ALL FREE DN 4000 to 4200 LOCATE FIRST FREE DN 4000 to 4200 Use the TYPE *.LOCATE.FREE_DN command to view the free DNs listed in this file. LOCATE: Warning! file *.LOCATE.FREE_DN will be overwritten The free DNs within the given range can be found in.locate.free_dn. The first available DN within the given range is: 4006 The LOCATE FEATURE EXT <NNNN> command provides a list of active features for a specified extension number or PLID. For example: LOCATE FEATURE EXT 4000 Use the LOC NUM 4000 command to see the device, hunt group, and path to which the DN is associated. IP Device ID: 1 Circuit Location: Extension: 4000 Active Features: Do Not Disturb MAC Address: 08:00:0F:00:A2:FC Programming the Lines and Features of the Sets_Rev6.doc

43 Programming the Lines and Features of the Sets Load Maintenance Command The LOAD maintenance command remotely reboots an IP set. If a firmware upgrade is necessary, it will automatically occur during boot up. For example: LOAD IPDEVICE 1 LOAD IPDEVICE 2,10,20 TO 30 The system responds with LOAD initiated. Caution Be very careful with the Load command. If your syntax is not specific, you may reboot a peripheral cabinet or the controller itself. DO NOT use the LOAD 1 command! 11-43

44 MCD for 3300 ICP Basic Installation and Maintenance Course Lab 9 Using the Locate and Load Maintenance Commands In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands form. Step Task Expected Result 1 Navigate to the Maintenance and Diagnostics > Maintenance Commands form. 2 Type LOCATE EXTENSION XXXX in the Command field. The Command window is displayed. LOCATE EXTENSION XXXX is entered. 3 Select Submit. The IP Device ID, Circuit Location, and MAC Address are displayed in the System Response field Programming the Lines and Features of the Sets_Rev6.doc

45 Programming the Lines and Features of the Sets Step Task Expected Result 4 Type LOAD IPDEVICE X in the Command field, where X is the device ID number. LOAD IPDEVICE X is entered. 5 Select Submit. LOAD Initiated is displayed in the System Response field. The set reboots

46 MCD for 3300 ICP Basic Installation and Maintenance Course Use the Desktop Tool to Program Keys Users can program the keys on their phones by using a web browser to launch the web-based Desktop Tool. User access to the Desktop Tool is managed from the User Authorization Profiles form or the User and Device Configuration form. Once the user has successfully logged in to the Desktop Tool, the user can get procedure directions from the online help system that is embedded in the application. You can use the Desktop Tool to program keys and other personal preferences. In the Profile tab, enter the user s first and last name. Select Save to commit the changes. In the Access and Authorization tab, select Desktop Admin and enter and confirm a password. A default Login ID is created but can be changed Programming the Lines and Features of the Sets_Rev6.doc

47 Programming the Lines and Features of the Sets Lab 10 Program Feature Keys With the Desktop Tool (Optional) In this lab, you will be using the: Users and Devices > User and Device Configuration form. System Properties > System Administration > User Authorization Profiles form. Step Task Expected Result 1 Navigate to the Users and Devices > User and Device Configuration form. 2 In the User and Device Configuration form, select a user. The User and Device Configuration form is displayed. A user is selected. 3 Select Change. The User and Device Configuration change form is displayed

48 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 4 In the User and Device Configuration change form, select the Profile tab. 5 In the Profile tab, enter a first and last name. Department and Location are optional. The Profile tab is displayed. The name is entered. 6 Select the Access and Authorization tab. The Access and Authorization tab is displayed Programming the Lines and Features of the Sets_Rev6.doc

49 Programming the Lines and Features of the Sets Step Task Expected Result 7 In the Access and Authorization tab, select the Desktop Admin checkbox. The Desktop Admin checkbox is selected and the default Login ID field is automatically populated. It can be edited here. 8 Enter and confirm a password. The password is entered and confirmed. 9 Select Save. The form data is saved

50 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 10 Navigate to the System Properties > System Administration > User Authorization Profiles form. The User Authorization profiles form is displayed showing the newly configured Desktop Tool user. Step Task Expected Result 11 Logout and close ESM. The ESM logon screen is displayed. 12 In the ESM logon screen, enter the Login ID that was just created. The Login ID is entered. 13 Enter the Password that was just created. The Password is entered. 14 Select OK. The Desktop Tool window opens with the extension s set displayed. 15 In the Desktop Tool window, select the desired button in the set s picture. 16 Select Do Not Disturb in the right pane. By selecting the View as Names button, the features are displayed as names instead of tasks. The button is selected and is outlined in orange. The feature description is displayed in the bottom right pane, along with the Assign To Key button. 17 Select the Assign To Key button. The bottom right panel asks for a label Programming the Lines and Features of the Sets_Rev6.doc

51 Programming the Lines and Features of the Sets

52 MCD for 3300 ICP Basic Installation and Maintenance Course Step Task Expected Result 18 Enter a label for the button. The label is entered. 19 Select OK. A confirmation window opens. 20 In the confirmation window, select OK. The button is programmed and labeled on the set Programming the Lines and Features of the Sets_Rev6.doc

53 Programming the Lines and Features of the Sets Phone Lock An IP phone can be locked to prevent access to certain features. The exceptions are: Unlocking the set with a user PIN. Hot Desk Login and Logout. Emergency Call Notification. Phone lock has no effect on incoming calls, but restricts outgoing calls, except: Calls to emergency trunk routes. Local operators. Most keys on the set are disabled, except the dial pad and volume keys. Superkey access, the settings shutter, softkeys, feature access keys, applications access, and account codes are disabled when the set is locked. The ability to pick the handset up to answer a ringing call remains. If the set has Ringing Line Select enabled in its COS, non-prime lines can be answered by going off-hook. Calls to the prime line can be answered by pressing the prime line key. Pressing non-prime line keys is ignored. All other features like headset, application interaction, or normal telephone service are barred. When a set is locked, all line appearances will continue to receive calls as usual. Line keys cannot be pressed to answer calls. The only way to answer a call is to physically go off-hook. Phone lock with lockout status is supported by the following screen-based IP phones: Navigator Single line IP sets, analog sets, and SIP sets are supported, but there is no indication on the set to inform about the locked status

54 MCD for 3300 ICP Basic Installation and Maintenance Course Users lock and unlock the set by either pressing a phone lock feature key or entering a phone lock feature access code. A PIN number is required when unlocking the set. A blank PIN is supported. For hot desk users, the PIN number is the same as their normal login PIN. Use the Locate Feature Ext <extension number> maintenance command to determine the lock status for a phone. Phone Lock Exceptions The following are some exceptions to the phone lock feature: All shutters on the 5235 IP phone remain active while in the locked state. SIP sets do not provide any indication to the user that the set is locked. SIP sets support phone lock through feature access codes only. Sets that cannot have feature access keys can support phone lock through feature access codes. All keys on the SIP set, including Superkey and Settings, remain enabled while the set is locked. Only outgoing calls are restricted while the set is locked. The 5304 has only one feature key with a lamp. If a feature access key for phone lock is programmed on this set, subsequent feature keys programmed will not have a lamp available. A GUI replacement is available on the 5330 and 5340 sets. It is intended for use in hotels and other public places to provide a more intuitive interface for users. The GUI covers the call control soft prompt area. If the softkeys are not visible while entering a user PIN to unlock a set, the # key can be used to indicate that the PIN entry is complete. Programming Phone Lock The following forms are required to program the phone lock feature. Class of Service Options Form Enable the Phone Lock option in the Class of Service Options form Programming the Lines and Features of the Sets_Rev6.doc

55 Programming the Lines and Features of the Sets Program the Login PIN Program the User PIN in these these forms: User and Device Configuration Multiline IP Sets Single Line IP Sets Single Line DNI Sets Analog Sets In this example, the User and Device Configuration form is being used. Note The User PIN field is used for a hot desk user, SIP phone user, or the phone lock feature

56 MCD for 3300 ICP Basic Installation and Maintenance Course Programming the Phone Lock Feature key In the Multiline Set Keys form, select Phone Lock. Use the Group Administration tool for feature key and PIN assignment Programming the Lines and Features of the Sets_Rev6.doc

57 Programming the Lines and Features of the Sets Questions 1. How many Personal keys and Feature softkeys do the following sets have Set Type 5201 IP Phone 5212 IP Phone 5224 IP Phone Number of Personal Keys Number of Softkeys 2. Can a multicall line number appear on more than one key on the same set? 3. What is the maximum number of sets that a multiline set line may appear on? 4. To see all of the sets or keys where a particular multiline set group appears, which programming form would you use? 5. To see what numbers appear on all the line select keys of one set, which multiline set programming form would you use? 6. What are the five types of ringing that you can apply to a line appearance number? 11-57

58 MCD for 3300 ICP Basic Installation and Maintenance Course 7. A 5224 IP Phone has more than one appearance of a multicall line. If one appearance of the multicall line is busy at the set, can the set receive or originate another call on another appearance of the same line? 8. Which form is used to program the line appearances associated with the keys on the 5448 PKM? 9. What are two typical uses associated with the DSS/BLF key? 10. If you had a key system group and you wanted to make it a multicall group (without deprogramming the existing keys), which programming form would you use? 11. Can single line numbers be non-prime? 12. There are four ways of programming multiline set keys to function as feature keys. What are they? Programming the Lines and Features of the Sets_Rev6.doc