Congratulations, you have logged on successfully to Our Sunday Visitor s live Webinar Hospitality, More Than a Greeting

Transcription

1 Congratulations, you have logged on successfully to Our Sunday Visitor s live Webinar Hospitality, More Than a Greeting Moderated by: Diane Brumbaugh There are two options to hear the audio for this Webinar 1. Listen via your computer speakers: Remember to turn up your speakers. OR 2. Listen over the telephone by dialing and enter Conference Code: Our Sunday Visitor serves millions of Catholics worldwide through its publishing, offertory and communication services. Established in 1912 by a local parish priest, Our Sunday Visitor has grown into the nations largest supplier of offering envelopes, parish and diocesan mailings, books, periodicals, address management and stewardship services. Our Sunday Visitor is a not-for-profit organization, returning a portion of net earnings back to the Catholic community through the OSV Institute.

2 Click on the handout icon. 2. Click on the checkbox next to the name of the handout. 3. Click on download and save the handout on your computer 3 Instructions to download handouts

3 Upcoming Webinars Thursday, May 5 th 7:00 PM Eastern FREE Online Giving Product Presented by: Joanie Lewis & Heather Bowman Tuesday, May 10 th 2:00 & 7:00 PM Eastern Stewardship for Children & Youth $49.00 per computer connection Presented by: Sue Erschen Tuesday, May 17 th 2:00 PM Eastern FREE OSV Portal Presented by: LJ Chesterman and Angi Bice For a complete schedule, log onto

4

5 Click on the handout icon. 2. Click on the checkbox next to the name of the handout. 3. Click on download and save the handout on your computer 3 Instructions to download handouts

6 Congratulations, you have logged on successfully to Our Sunday Visitor s live Webinar Hospitality, More Than a Greeting Moderated by: Diane Brumbaugh There are two options to hear the audio for this Webinar 1. Listen via your computer speakers: Remember to turn up your speakers. OR 2. Listen over the telephone by dialing and enter Conference Code: Our Sunday Visitor serves millions of Catholics worldwide through its publishing, offertory and communication services. Established in 1912 by a local parish priest, Our Sunday Visitor has grown into the nations largest supplier of offering envelopes, parish and diocesan mailings, books, periodicals, address management and stewardship services. Our Sunday Visitor is a not-for-profit organization, returning a portion of net earnings back to the Catholic community through the OSV Institute.

7 Click on the handout icon. 2. Click on the checkbox next to the name of the handout. 3. Click on download and save the handout on your computer 3 Instructions to download handouts

8 Resources Loaves+Fishes: A Process for Stewardship Renewal is an eight week process to encourage parishioners to recognize their many blessings and respond in generous giving of their time in prayer, talents in service and treasure in the offertory. Contact customer service at today!

9 Upcoming Webinars Thursday, May 5 th 7:00 PM Eastern FREE Online Giving Product Presented by: Joanie Lewis & Heather Bowman Tuesday, May 10 th 2:00 & 7:00 PM Eastern Stewardship for Children & Youth $49.00 per computer connection Presented by: Sue Erschen Tuesday, May 17 th 2:00 PM Eastern FREE OSV Portal Presented by: LJ Chesterman and Angi Bice For a complete schedule, log onto

10 Congratulations, you have logged on successfully to Our Sunday Visitor s live Webinar Hospitality, More Than a Greeting Moderated by: Diane Brumbaugh There are two options to hear the audio for this Webinar 1. Listen via your computer speakers: Remember to turn up your speakers. OR 2. Listen over the telephone by dialing and enter Conference Code: Our Sunday Visitor serves millions of Catholics worldwide through its publishing, offertory and communication services. Established in 1912 by a local parish priest, Our Sunday Visitor has grown into the nations largest supplier of offering envelopes, parish and diocesan mailings, books, periodicals, address management and stewardship services. Our Sunday Visitor is a not-for-profit organization, returning a portion of net earnings back to the Catholic community through the OSV Institute.

11 Type in your questions and click ask

12 Presented by Consuelo (Coni) Perez Parishioner at St. Luke the Evangelist Director of Stewardship St. Luke has over 80 ministries and over 1800 volunteers Works with parishes to develop or enhance stewardship programs Career in customer service at General Motors Training and Quality Consultant in customer service skills with companies across the nation St. Luke awarded in 2004 Stewardship Parish of the Year by ICSC

13 11011 Hall Rd. Houston Tx

14 Hospitality More than a Greeting!

15 Scriptures: Hospitality in Biblical Times (Gen: ) Vatican II & Hospitality Eucharist Word of God Priest Assembly

16 What is Church Hospitality? Expression of Reverence Love of God and Love of People I give you a new commandment: Love one another. As I have loved you

17 To Practice Hospitality We Must Have Communication Sense of Community Follow-up Efforts

18 Who is our visitor? Visitor Newcomer (people who are not approached after mass are in the parking lot within 3 minutes) Is there someone else?

19 The other is.... US! How do we treat each other? (Show reverence for one another)

20 Who are our Ministers of Hospitality? Greeters Ushers Who else? ALL OF US! EVERYWHERE, ALL THE TIME! Hospitality, more than a greeting

21 Hospitality More Than a Greeting CHURCH PARISH OFFICE WELCOMING New Parishioners OTHER

22 Church Schedule (organized method) All Doors Eucharist Ministers Families (include all age levels) Stewardship a way of life Ushers: Parking area Helping people (special needs) Gift Bearers (diversity, ages, proper dress) Other duties

23 Mass Announcements (friendly & welcoming) Narthex gathering space Prayer Book Intentions Church Childcare Provided (mass, meetings, teachers) Invitation to events Sunday Hospitality Coffee & Donuts

24 Many sacraments take place during our liturgies What a wonderful time to be hospitable to Family, Visitors & Friends!

25 Church Receptions: Sacraments Funerals Wedding Ministry Hospitality

26 Church The Catholic Community of St Luke the Evangelist Sunday Word For Liturgical Ministers Twenty-ninth Sunday in Ordinary Time Readings Isaiah 53:10-11 Psalm 33 Hebrews 4:14-16 Mark 10:35-45 God s servant, through his suffering, will justify many. Lord, let your mercy be upon us, as we place our trust in you. Jesus was tested in every way we are, yet never sinned. The Son of Man came to give his life for the ransom of many. Like all of us ordinary human beings, James and John seek glory for themselves. Jesus surprises them and us by responding that true glory comes only from a life lived and given for others. Sharing in Jesus glory demands drinking the cup of suffering, being baptized into his death, and becoming the slave of all. Who would think that glory comes out of self-giving, suffering and dying? For reflection The glory I often discover myself seeking is This glory Jesus invites me to seek is What helps me drink Jesus cup of suffering more willingly is One person who shows me the glory that comes from self-giving is Prayer Almighty and ever-living God, my source of power and inspiration, give me strength and joy in serving you as a follower of Christ. ed to all Liturgical Ministers for prayer and reflection

27 Church First Aid Kit OTHER Water Wheelchair (blanket) Emergency telephone numbers Location of items needed Hospitality, more than a greeting

28 Parish Office

29 Parish Office Clean & Welcoming Hours 9am to 8pm & Saturday morning Answering Service (Clergy on call) Staff friendly, welcoming, Bilingual

30 Parish Office Forms readily available Telephone Etiquette How are the phones answered? Promptly Friendly Tone Identify Self Messages returned promptly Let your first words be Congratulations instead of are you registered?

31 Mailings Get well cards Sympathy cards Special celebrations Parish Office Other: Help Leaders make copies, brochures, mailings, etc.

32 Questions / Comments Type your questions in here. Do you have questions for Coni? Type them in the Q&A box at the top of your screen, then click Ask. We re ready to address them for you!

33 Hospitality, More Than a Greeting Has been sponsored by

34 Welcoming New Parishioners

35 Evangelization U.S. Bishops, Go and Make Disciples, 1992 national plan and strategy for evangelization Three basic goals: To encourage Catholics to get excited about living their faith and sharing it with others. To invite our fellow citizens to listen to the Gospel and to become members of the Church. To promote Gospel values in society so that the power of Christ may transform our nation.

36 The New Parishioners Welcoming Event is their Registration & Orientation Please return your completed registration form to the Welcoming Gathering on the 3 rd Sunday of the month 2 sessions one in English and one in Spanish Parish Orientation includes: Greeting and snacks Help with registration forms if needed (Gift Discernment form) Welcoming by Pastor (or CD & other clergy) Personal testimonies (fairly new people) Welcome Packet

37 Welcoming Packet Telephone Ministry Team Contacts new parishioners Needs/Requests (2/3 weeks) Hello Are you ready to get involved?

38 Welcoming Packet INCLUDES: Parish & Ministry Information Booklet Description of ministries Service Requirements Age levels Hours/time of commitment Contact telephone # s Published annually

39 Welcoming Packet Refrigerator Magnet The Catholic Community of ST LUKE THE EVANGELIST Hall Rd Houston Tx FAX Weekend Masses: Sat. 5:00 PM Sunday 7:30; 9:15; 11:15 1:00 p.m. Spanish Mon. Wed. Fri 9:00 am Tues Thurs 7:00 p.m. Communion Service Mon-Fri-6:00am Sat 7:00am Reconciliation: Thurs. 6:30p.m. Sat 4-5 p.m. t Map of Church & buildings Car Decal Parish Logo

40 Welcoming Packet Website Card History of Parish & Neighborhood & Tear Off for information/needs

41 Welcoming Packet Capital Campaign (CD & other)) Temporary envelopes include letter: Stewardship of Treasure -- A Prayerful and Planned Commitment Giving is Intentional (even Biblical) While there is always a place for giving in response to a need; we are called to make our giving a planned commitment as part of our Christian life and not leave it to chance. How Can I give my treasure commitment to the Parish? We encourage you to use your weekly envelopes you can either include cash or a check. You can instruct your bank to send a remittance directly by standing order (ACH) weekly or monthly. You can go on-line and summit your donation

42 Gift of a Bible We hope you will bring this back in a few years worn out and we will give you a replacement!

43 Welcoming Committee Teams scheduled to host welcoming Follow-up for 12 months - postcards Started in March new families % already involved Brothers & Sisters in Christ What a blessing it was for us to have met you and be able to welcome you into our parish family. We pray you felt welcomed and comfortable at our gathering. As was stated St Luke is a very active parish and we want to make sure that you stay informed of our parish happenings and any special services and events. Our faith formation classes will start in September and there is still time to register your children. Also, RCIA will be starting soon. We look forward to having you in our parish family! St Luke the Evangelist pray for us Parish Events Aug 29th: Join the youth in Caring for the Homeless downtown. Meet in Social Hall 3pm Sept 3rd: 9:30 am Exposition and Adoration of the Blessed Sacrament (Chapel) 24 hours. Sept. 11/12 Second Opportunity after all masses. If you were not able to offer your time and talents at the ministry fair, there is still

44 OTHER

45 Communications Newsletter Mailed to all parishioners

46 Communications Sparks Leaders Quarterly Newsletter & Leader s group

47 Communications English/Spanish

48 Invitation New Area Home Owners & Community An Invitation For You! Join Us This Weekend Aug. 14 & 15 For Our Stewardship Ministry Fair Celebration In the Parish Courtyard The Catholic Community Of St. Luke the Evangelist Mail outs: Lent, Easter, Christmas & Stewardship Renewal Event Home Data Services

49 Communications

50 Communications Bulletin Boards information Posters Pictures Neighborhood News Hospitality more than a greeting

51 Hospitality in Ministries How do we use our parish resources in ministry to show Hospitality, to reach out to those in need and bring them In to our parish home? Do we include church information, brochures, parish services etc. with our outreach to parishioners and to the community? Hospitality, more than a greeting

52 Outreach If you can t feed a hundred people, then feed just one. Mother Teresa

53 Hospitality in Ministries Hospital/Nursing Home Visits Provide meals families in crises Help to pregnant women Jail Ministry Quilts for seriously ill

54 Outreach Parish & Community Tutoring for youth Blood Pressure screenings Caregivers Support Group Art for the Soul Vacation Bible School Children s Music Camp Cultural Celebrations

55 And More! Clear signage in all areas Good lighting Parking areas handicap parking All areas clean and welcoming

56 Parish hospitality review Do our hospitality efforts include all ages Is there a schedule and organized method of welcoming Greeters at all doors? What about after mass? Announcements/pastor invite. Is parish office welcoming, clean & how does staff show hospitality? Banker s hours or convenient office hours for parishioners? Telephone etiquette, how are your telephones answered? How are new parishioners welcomed and oriented? Is there a regular parish newsletter for communications? Are parish ministries welcoming, expanding and are they inclusive? Is parish alive every day and night? Who is responsible for teaching and talking about hospitality? Hospitality workshops for staff, clergy, greeters, etc? Does the parish reach out to other religious groups? Is there public relations within and outside the parish (website, bulletin boards, etc)? How often does your parish review its hospitality efforts? Are your parish leaders Pastoral, Stewardship. Finance Council, staff visible & visiting with parishioners during the weekend masses? Hospitality, more than a greeting

57 Questions / Comments Type your questions in here. Do you have questions for Coni? Type them in the Q&A box at the top of your screen, then click Ask. We re ready to address them for you!

58 Contact Information Coni Perez, Director of Stewardship

59 Upcoming Webinars Thursday, May 5 th 7:00 PM Eastern FREE Online Giving Product Presented by: Joanie Lewis & Heather Bowman Tuesday, May 10 th 2:00 & 7:00 PM Eastern Stewardship for Children & Youth $49.00 per computer connection Presented by: Sue Erschen Tuesday, May 17 th 2:00 PM Eastern FREE OSV Portal Presented by: LJ Chesterman and Angi Bice For a complete schedule, log onto

60 Resources Inform! is a newsletter design, print and mailing service that makes it easy to stay in touch with parishioners. Pastors and parish staff understand that consistent, open communications are key to developing a vibrant parish community. Printed and mailed newsletters are an effective tool to keep both active and inactive members informed about parish life. Deliver your important parish information into the hands of your parishioners with Inform! by calling customer service at today, or by filling out our online form. Inform! Uses One-time or regularly scheduled communications Reinforce messages from Mass or religious education classes Augment your bulletin with full newsletter stories; mail directly to parishioner homes Notify parishioners about parish finances, upcoming events, education, and volunteer opportunities Educate parishioners about ministries, outreach, and how to get involved in these activities

61

62 Become a fan on Facebook! Log onto: Facebook Twitter YouTube OR Just log onto Facebook and search for Our Sunday Visitor Stewardship Services

63 Thank you for joining us today. Please help us by filling out the evaluation that will be ed to you within the next 24 hours.

64 Hospitality, More Than a Greeting Has been sponsored by

65 Click on the handout icon. 2. Click on the checkbox next to the name of the handout. 3. Click on download and save the handout on your computer 3 Instructions to download handouts