Taxback.com CLIENT SERVICES

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1 CLIENT SERVICES

2 INTRODUCTION offers a range of services including withholding tax recovery, global mobility, investor tax refunds and expatriates services. Our global footprint of 32 offices in 20 countries enables us to save people in their time zone and in their native language. We have recovered hundreds of millions of dollars in withheld tax to companies, employees, investors and working holiday visa holders. We have distinguished ourselves amongst our competitors by winning a string of awards including several Deloitte Best Managed Companies Awards, Ernst & Young Entrepreneur of the Year and a HSBC European Business Award. OUR CLIENTS INCLUDE Bluechip multinationals PAYE workers Self-employed people Investors Expatriates Musicians Sportspeople Temporary Visa holders SMEs A Word from the CEO At taxback.com, we save people and corporations money by reducing their tax liabilities and refunding any overpaid tax. The commitment to making things easier for individuals and companies underpins all our activities. We pride ourselves on providing bespoke solutions for our clients. We listen first and then figure out the best way to help them. From small beginnings, we ve grown into a global operation with offices in North & South America, Europe, Asia and Australia. We have strong relationships with the world s leading banks, brands and corporations. Our first priority is to save you money. Talk to us today about how we can develop a mutually rewarding partnership with you. 2 Fidelma McGuirk CEO 3

3 OUR SERVICES S E R V I C E S F O R C O M P A N I E S Tax Compliance Global Mobility Payroll Services Dividend Withholding Tax Reclaim Tax Refunds for temporary visa holders S E R V I C E S Resident Tax Returns F O R I N D I V I D U A L S Client Services Employee Tax Refunds Many people overpay taxes and are entitled to a refund. In certain jurisdictions, individuals are also entitled to claim expenses / extra credits against their income tax. We provide Corporate our customers VAT with a free refund assessment and ensure that they receive all money that is due back to them. We provide a PAYE Refund Payroll service for Services both Ireland and the UK. Expatriate Services PAYE SERVICE QUICK FACTS Domestic Tax Returns No upfront charge, taxback.com operates Rental income Dividend Withholding Tax Reclaim on a no refund no fee basis Self-employment income Tax calculator provided to give Dividend income a free online refund estimation Resident Tax Returns Capital gains income Secure online Tax Tracker account available to all customers Tax relief income Tax Refunds for temporary visa holders Multi-lingual customer service Royalty income Live Chat instant messaging service available 24/7 Streamlined, easy-to-follow forms, we re aware that people may have sources of income other than PAYE income so we ve developed a self-assessed tax return service which will file your tax return on time and correctly. This service ensures that your self-assessed tax return is filed on time and that you minimise your tax liability and avail of any tax reliefs you may be entitled to. It s priced at a flat fee and is currently available in Ireland and the UK. SERVICES FOR COMPANIES TYPES OF INCOME COVERED SERVICES FOR INDIVIDUALS Many people overpay taxes and are entitled to a refund. 4 5

4 International Income Tax Refunds We offer income tax refunds from 13 countries worldwide. With over 19 years experience and strong relationships with tax authorities, we filed 322,000 tax returns last year. Our streamlined tax service guides both individuals and companies through the tax return service with the utmost ease. CLIENT SUPPORT TOOLS Tax Tracker All taxback.com customers receive their own Tax Tracker account which gives them instant online access to their account details and gives them a constant insight into the work that is going on behind the scenes on their tax refund. Tax Tracker has more than 82,000 visits a month and is available in nine languages. US TAX SERVICES AUSTRALIAN TAX REFUNDS CANADIAN TAX REFUNDS provides US tax refund has been providing provides tax refund and tax return filing services for more Australian tax refund services since services for temporary international than 50,000 people every year and We have a network of offices in workers in Canada including ski and has a longstanding relationship with IRS. Our US tax return services include the following: US Non-resident tax refund & returns service Working holidaymaker & J1 tax refunds Australia including a working holiday centre in Sydney which provides useful information for our huge customer base there. Our Australian tax services include the following: Working holidaymaker tax refunds Superannuation refunds snowboard instructors, au pairs and international students. We consider the circumstances of all applicants carefully to determine if they are also eligible to claim back work, study or travelrelated expenses. Partner Plus online Anyone who partners with taxback.com receives access to their own secure online tracking account, Partner Plus online. This enables them to view the progress of all client applications and monitor the commission paid. US resident tax refunds Australian citizen tax returns We offer income tax refunds from 13 countries worldwide. Tax refunds from 13 countries AUSTRALIA IRELAND AUSTRIA JAPAN BELGIUM LUXEMBOURG CANADA NEW ZEALAND DENMARK UNITED KINGDOM GERMANY USA HOLLAND Type your message here Venelina has joint the chat Venelina (05:19:00) : Welcome to the taxback.com live help, how can I help you? Guest (05:19:11) : Hi Venelina Guest (05:19:13): It s Sinead here imn Dublin Guest (05:19:14) : I just wanted to check out the new Chat system! Guest (05:19:18): I hope you re well Venelina (05:19:30) : Hi there, Send Live Chat We understand that our customers often need support and assistance which is why we devised the Live Chat instant messaging system. Available 24 hours a day, customers can get instant answers to their queries or can apply for a tax refund in real time. 24/7 Support 100% Control 6 7

5 Client Services Dividend Withholding Tax Reclaim Any overseas investments you hold in your portfolio may be subject to dividend withholding tax (DWT). Governments apply an estimated $300 billion withholding tax each year. It is standard practice for the country of issue to apply this tax to the income of non-resident investors. Thankfully, a large percentage of the dividend withholding tax can be reclaimed and restored to your portfolio. The following example is based on a UK shareholder s portfolio: Country Company Net Dividend Received Reclaim Amount Switzerland Nestle 1, Germany BMW 1, US Microsoft 2, Ireland Paddy 1, Power 6,161 1,615 RELIEF AT SOURCE The relief at source process ensures that an investor receives payments at the treaty rate of tax, i.e. a favourable rate of taxation, rather than being subjected to a higher rate of tax. For example, an Irish person s US investment income is subject to a tax rate of 30% but due to the tax treaty which exists between Ireland and the US, the tax rate is reduced to 15% if a relief at source form is completed. This means that the investor does not have to embark on the reclaim process afterwards. Our purpose-built DiviTax software facilitates relief at source. THE TAXBACK.COM SERVICE WHEEL 7 Refund is credited to client bank account 8 Reporting at all stages to partner 1 Partner promotes service to members/clients 2 Client registers with taxback.com through tracked link Partnership 3 assigns Account Manager Countries offering foreign DWT reclaim opportunities DWT can be reclaimed from most countries in the world. A snapshot of the countries with the highest rates of withholding tax is below. Country DWT % Rate Switzerland 35% US 30% 6 receives refund 5 filing team prepares tax return 4 submits tax return to Tax Office Finland 28% Denmark 28% Italy 27% 8 9

6 Client Services Global Mobility Global corporations often have to send staff overseas for part of the year. Our Global Mobility Service has been designed to ensure that affected staff members remain compliant in both their domestic and foreign tax jurisdiction. The Global Mobility service helps support employers in the day-to-day administration of expatriate and domestic employee issues. We provide one point of contact across multiple jurisdictions and aim to minimise costs and administration, thus enhancing efficiency. Our experienced tax professionals provide peace of mind and guarantee that tax and social security responsibilities are correct at both ends. This service is priced at a flat fee. Tax return and social security assistance for employees and employers in home and host country Applications submitted for exemptions / reductions in employee withholding taxes Foreign tax credit claims and treaty relief claims Income tax refund claims Cross border relief claims Travel and subsistence advice Our Global Mobility service ensures tax compliance across multiple jurisdictions

7 Client Services Global Mobility Technology Payroll Services GM TRACKER The Global Mobility Tracker Taxback s Global Mobility Tracker is a purpose-built online tool to capture, log and report upon data relating to employees country of residence, working country and working type. The application has been optimised to operate on multiple devices and operating systems making it convenient and accessible for the user. We introduced our Global Mobility Tracker in response to feedback from clients facing a challenge in reporting the movements of staff on secondment. Captures all employee movements across different jurisdictions (country of residence, work country and type of work) Simplifies the tracking process for both employer and employees Offers an easy-to-use platform and user guide Is available for multiple devices and interfaces Hosts user data in a secure and robust system Features an advanced admin panel which enables the quick upload of employee data. provides a cost-effective international payroll service to both established multinationals and small firms. The taxback.com payroll service enables our clients to focus on their core business instead of squandering time creating complex payroll systems or investing large sums of money on payroll software. Clients who outsource their payroll to taxback.com benefit from a service that is tailored to meet the individual needs of their organisation and includes: Worldwide payroll calculations Coordination of tax and social security payments Payment of net pay into the employees bank accounts in any country of choice Year-end documentation supplied to employees and advice on relocation costs and subsistence payments. PAYROLL CASE STUDY Multinational company temporarily locating staff members in Ireland. A multinational insurance company needs to increase its resources in the Irish office on a short term basis over the next two years. The experience required for these operations is available in their French and Spanish offices. They plan to ask a number of individuals in these offices to commute from their home country to Ireland and perform duties in both locations. The taxback.com solution Our tax team will review each individual s circumstances in order to establish the home and host country tax issues to be considered. The social security position of the employees may also be reviewed and advice and assistance is available in respect of applications required in order to maintain the employees in the correct system. Our payroll team can assist in setting up shadow and actual payrolls in the home and host locations to include employee and employer tax registrations. We can arrange delivery of the payment of salary, expenses etc to the employees bank accounts in whichever location required. We provide detailed reports itemising the payments made for the employer and provide the employees with online access to payslips. Our tax team can also assist in preparing end of year tax returns in the home and host locations at competitive rates for the employees

8 PARTNERSHIP BENEFITS CASE STUDIES At, we work with companies all over the world to provide a range of tax and financial services for their clients. The benefits of a partnership with us include: Increased revenue for your business: we will agree on a commission plan that suits you at the outset Dedicated account manager: on hand to provide constant support and manage your expectations Saongroup.com is one of the fastest growing online companies in the world with nearly 1000 staff across 17 countries. Saongroup.com websites are visited by more than 10 million people worldwide every month. s partnership with saongroup.com was launched in offered a value-added service for saongroup.com customers: Tailored website information, tracked links, web banner advertisements and ezine content for saongroup.com Dedicated tax specialists in Kilkenny, Ireland, processing client applications by phone Secure Partner Plus Online account through which saongroup.com can monitor responses to campaigns Detailed reports on applications and monthly commission payments is the ideal partner, offering an efficient, informative and easy-to-use service. They are a very professional company reflected in the positive feedback from our customers. A number of saongroup.com websites have now successfully partnered with taxback.com, so much so that we are currently exploring additional partnership opportunities within our global network of recruitment websites. Karen Kavanagh International Development Manager Saongroup.com Our service in action 1 Identify your requirements Customised content for your communications: we will create tailored content for your online and offline communications Periodic reports: we will issue regular, transparent reports so you can quickly evaluate our service 2 Agree on appropriate, tailored taxback.com services 3 Launch communications and tracking plan 4 Receive regular, detailed and transparent reports from your dedicated manager Secure online tracking system: we will give you access to your very own online account so you are always informed Webinars: we will provide webinars to keep you informed about our services 5 Receive revenue on a quarterly basis Glanbia is a multinational nutritional solutions company headquartered in Ireland. They employ over 4,300 people worldwide and are involved in manufacturing operations in 7 countries in addition to technical support in 14 countries. Their products are sold in over 130 countries worldwide. We approached The Taxback Group to provide global mobility services in relation to sending a group of employees on secondment from the UK to Ireland. We needed assistance with the employee tax and social security issues which arose. They put together a package which was exactly tailored to our needs. In the time we have worked with The Taxback Group, we have always been consistently impressed with the professionalism and dedication that their employees demonstrate. Mike Davis Financial Service Manager, Glanbia Business Services Novartis is a global Swiss pharmaceutical company. In 2010, taxback.com hosted a tax clinic on-site in Cork for all Novartis employees to find out more about Irish and foreign refund opportunities. The tax refund services that Novartis staff signed up to were: IRISH PAYE REFUNDS AUSTRALIAN SUPERANNUATION REFUND SELF-ASSESSED TAX RETURN FILING (RENTAL, INVESTMENT AND OTHER FOREIGN INCOME) SWISS DIVIDEND WITHHOLDING TAX REFUNDS. organised a number of tax advice clinics onsite at our Novartis Cork facility. They catered for individual team members needs by covering a range of tax issues from Dividend Withholding Tax to Expatriate taxes. The tax clinics were a big success with huge interest shown by our staff were extremely easy to deal with and professional in their approach and most importantly they managed to simplify complex tax issues for our staff. Donal O Sullivan Head of Human Resources Novartis 14 15

9 AWARDS Service Exporter of the Year 2014 Deloitte Best Managed Companies Award 2014 Ernst & Young Entrepreneur of the Year Award 2009 European Business Award 2010 ISO quality accreditation 2010 Our Offices IRELAND 14 St. Stephen s Green, Dublin 2 T (FREE) T F AUSTRALIA Level 2, 600 George Street Sydney NSW 2000 LoCall F (FREE) UNITED STATES OF AMERICA 333 N Michigan Avenue Suite 2415 Chicago IL T F