The KM/Knowledge Services Archives Management Connection
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1 The KM/Knowledge Services Archives Management Connection Guy St. Clair SMR International New York NY USA United Nations Human Settlements Programme (UN-Habitat) Nairobi 22 September 2010 SMR International Corporate Blog: SMR Int l Knowledge Services Notes
2 Archives and Knowledge Management Archives Management The branch of knowledge services dealing with an organization s collection of historical records and/or artifacts, usually materials selected for permanent or long-term preservation and expected to be of some value at some later time in history or, in some cases, simply to preserve a record or evidence of some activity in the life of the company or enterprise Archiving an ancient practice involving the thoughtful selection, storage, and maintenance of collected objects. - Archive Management Organization
3 Knowledge (Intellectual Capital) The Organization s Most Critical Asset Knowledge Management A way of working, of using explicit, tacit, and cultural knowledge in ways that enable us and our workplace to re-use knowledge to create new knowledge We cannot manage knowledge knowledge is not a manageable commodity KM is working with knowledge Knowledge Services Converges information management, knowledge management, and strategic learning for knowledge development and knowledge sharing (KD/KS) Knowledge services + archives management = organizational effectiveness
4 Knowledge Services Information Management Knowledge Management Strategic Learning
5 Applying Knowledge Services for Archives Management Three critical issues Archives must be managed Archives must be positioned as part of the organizational KD/KS process Strategic learning for sharing knowledge captured in organizational archives must be established and sustained to enable knowledge re-use
6 Connecting Archives and Knowledge Services 1. What do you need? 2. Who s responsible? 3. What s the corporate archives management policy? What s the archives management strategy? 4. What solutions are needed? 5. How do you implement? Project planning Change management and communication Strategic learning
7 KNOWLEDGE SERVICES: The Practical Side of KM Putting KM to Work TRANSITIONING Information, Knowledge, and Strategic Learning to Strategic Knowledge ENABLING Contextual decisionmaking Accelerated innovation Strengthened research Excellence in knowledge-asset management SUPPORTING An institution-wide knowledge culture Organizational effectiveness Supporting and contributing to the corporate knowledge culture
8 Practical Archives Management What management tools do you use to integrate archives management into the corporate knowledge strategy? 1. Critical success factors/measurement 2. Training and awareness raising 3. Technology 4. KM Assess what s there Knowledge asset inventory Knowledge audit Identify and codify how archives are used (what happens with the knowledge generated through using archives?)
9 Archives and Knowledge Services: Results and Rewards Excellence in archives management results in: Enterprise-wide awareness about the value of archives Legacy/historical record Impact/outcomes facility and ease of measurement New knowledge creation the way forward
A Management Consulting Specialization Knowledge Services
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