SCHOOL OF NUCLEAR KNOWLEDGE MANAGEMENT

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1 SMR SCHOOL OF NUCLEAR KNOWLEDGE MANAGEMENT September 2006 Introduction to IT tools to support knowledge management T. MAZOUR International Atomic Energy Agency Division of Nuclear Nuclear Engineering Section A-1400 Vienna AUSTRIA

2 Introduction to IT Tools to Support Tom Mazour IAEA Division of Nuclear Contents Review models and context for KM Identify where IT has a role in KM Discuss lessons learned regarding IT support for KM Present some KM projects and their IT support Review conclusions regarding IT s role in KM 1 International Atomic Energy Agency 2 International Atomic Energy Agency An Organizational Context For KM transfer through a nuclear facility s s lifecycle Processes Research and Development Conceptual Design Detail Design Arrows indicate knowledge flow between phases Construction People DESIGN Commissioning OPERATIONS & DECOMMISSIONING Operations and Maintenance Refurbishment Decommissioning 3 International Atomic Energy Agency 4 International Atomic Energy Agency 1

3 Model for knowledge management Continuum Apply Organization & Roles Generate Knowledg e Information Explicit Tacit Value-adding Business Processes Human Resources Distribute Store Leadership Complete Articulability: Strategy Capture Limited Articulability: Strategy Connectivity, People as Repositories Corporate Culture CODIFICATION PERSONALIZATION 5 International Atomic Energy Agency 6 International Atomic Energy Agency preservation and transfer strategies Internal Redundancy Codification: Creating a Repository Documentation Tandem (Mentoring) Exit-Interview De-Briefing Communities of Practice External Repository CODIFICATION External Experts PERSONALIZATION Employee leaves? New employee Time 7 International Atomic Energy Agency 8 International Atomic Energy Agency 2

4 management elements for a nuclear industry operating organization Plant policies and procedures Document control system Configuration management system Human resource management Training and qualification programmes Learning from operating experience Work control system Corrective action system Communication systems What is the role of IT for each of these elements? KM should improve the value to the organization of existing programmes through: Identifying risks due to knowledge gaps Increasing the value of existing knowledge Converting tacit knowledge to explicit knowledge Continually learning in a smart and lasting way access to more, and more reliable knowledge/information What role should IT have regarding these? 9 International Atomic Energy Agency 10 International Atomic Energy Agency IT solutions supporting KM: Lessons Learned Example KM Project Structure IT strategy should be based upon achieving KM objectives IT can be used effectively to share knowledge critical to the organization s mission IT products and services should be developed based upon customer KM needs not all KM needs can be addressed through IT solutions Conclusion: IT isn t KM, it is a KM tool! Phase Review Team Business Rep 1 Business Rep 2 Business Rep 3 Business Rep 4 IT Development Team Database Developer Web Developer Project Sponsor Project Manager Process Development Team Business process analyst QA support engineer 11 International Atomic Energy Agency 12 International Atomic Energy Agency 3

5 : An individual s s perspective A person s capacity to act can be seen as the result of a five-fold integration process by which several kinds of knowledge are integrated: - technical expertise - methodological knowledge - social competence (getting along with others) - meta-knowledge (knowing where) - experience. : An Individual s s Perspective All knowledge an individual has is the result of a personal learning history. Learning is always shaped by the context in which a person s learning takes place. Learning and knowledge accumulated in a certain context may not be actionable in a different context. Thus, organizational context always has to be considered as a variable in knowledge transfer and preservation activities. 13 International Atomic Energy Agency 14 International Atomic Energy Agency Example E-Learning E Structure Example E-learning E contents map E-learning System Needs Analysis Contents Development Development E-learning Contents Road On-line Study Multi-user Connection Duty related Multi-media Education Administration Network Administration Transmission Communication Advance Transmission Communication Accounting Material Marketing Project Transformer Quality Database Input Internal Circuit Theory E-business Model Development Information Multi-media Ethics Strategy Leadership Contract Design Analysis Control Methodology Mobile Business Revolution 15 International Atomic Energy Agency 16 International Atomic Energy Agency 4

6 People-Based Repository: Community of Practice Conclusions IT isn t KM, it is a KM tool! Community of Practice Employee leaves? New employee Time KM Projects shouldn t be managed by the IT organization 17 International Atomic Energy Agency 18 International Atomic Energy Agency 5

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