The Realities What is Knowledge? What is Knowledge Management? What is new about managing organizational knowledge? Implementation keys

Transcription

1 March 2015 Version 3.1 Tryon and Associates The Realities What is Knowledge? What is Knowledge Management? What is new about managing organizational knowledge? Implementation keys Knowledge Management is becoming a critical organizational topic. 2 Organizations are facing a growing loss of knowledge, capabilities and customers Fragmented knowledge must be identified and consolidated Knowledge should be applied consistently across an organization Knowledge should be shared openly The need for new knowledge is growing exponentially Modern organizations must find ways to identify, share and reuse their knowledge assets. 3 Tryon and Associates 1

2 Knowledge is... the fact or condition of knowing something with familiarity gained through experience or association. Merriam-Webster Online Explicit knowledge Tacit knowledge Implicit knowledge Knowledge often remains tacit due to a failure to discover and capture the knowledge. 4 Recognized categories of knowledge are Individual knowledge General knowledge Organizational knowledge Organizational knowledge is owned by a specific enterprise and is vital to their operation. 5 Knowledge Management is an interdisciplinary field that deals with all aspects of knowledge processes including knowledge creation, discovery, acquisition, sharing, transfer, retention, and organization. It encompasses technology, people, and organizational practices. -Dr. Suliman Hawamdeh University of North Texas 6 Tryon and Associates 2

3 ...is a formal, integrated application of knowledge beliefs and knowledge processes (KMBPs) to an organization s data, information and decision-making within a specific subset of an enterprise. To manage knowledge assets, an organization must first define what they need to retain. 7 Organizational Knowledge is comprised of Data Non negotiable facts of an organization Information Deliberate configurations of data that move within the organization to alert or educate Decision-making Wise conduct needed to perform the mission of the organization Each organization should identify and publicize examples of these knowledge elements. 8 Knowledge Processes Discover Capture Organize Transfer Use Retain Knowledge Beliefs Communities of practice Best practices Learning organization Knowledge sharing and reuse KM is a formal, deliberate decision to recognize knowledge as a tangible, valuable asset. 9 Tryon and Associates 3

4 Recognizing organizational knowledge as a valuable asset Minimizes knowledge erosion Eliminates inefficient rework Allows employees to share their knowledge Enables the organization to respond quickly to client needs Provides a framework for new knowledge Effective KM allows an organization to maintain and expand their competitive edge. 10 Implementing KM requires An effective repository strategy Identification of valuable knowledge artifacts A top-level structure for retaining knowledge artifacts A portal to locate knowledge assets Recognition of knowledge experts Creating an environment that enables knowledge sharing is vital to implementing KM. 11 Formal incentive programs are key to consistent knowledge sharing and use Set tangible knowledge goals with each employee Provide incentives based on fulfilling these goals Incorporate knowledge goals in employee evaluations Encourage wide-spread knowledge use Without these incentives knowledge sharing and use are left to localized, individual efforts. 12 Tryon and Associates 4

5 Retaining the knowledge assets of an organization provides the basis for Understanding current capabilities Recruiting new employees with compatible abilities and ambitions Evaluating and rewarding employee performance Creating training programs and career development paths Knowledge Management provides a vital element for business planning. 13 The MOK approach to KM Emphasizes the full-spectrum of organizational knowledge Recognizes organizational knowledge as a tangible asset Provides processes, templates and metadata for a knowledge inventory (Knowledge Retention Policy) Is guided by a formal integrated KIPPAR Model This approach recognizes projects as a natural source of organizational knowledge. 14 The MOK approach recognizes naturally occurring projects as the Most significant source of new knowledge Greatest opportunity to gather and refine existing knowledge Most likely user of existing knowledge Natural location to store project knowledge assets Integrating project assets is supported by implementing the KIPPAR model to guide KM. 15 Tryon and Associates 5

6 16 To immediately apply KM concepts to your projects Document Affected Knowledge Assets for each project (CRUD Analysis) Review this list with Project Owners Create a project repository to capture these assets Emphasize Lessons Learned activities Bring the realities of this relationship to the attention of your management. 17 Use Promo Code AQP60 for a 20% discount and free shipping when ordering from 18 Tryon and Associates 6

7 Available at 19 If I have seen further, it is by standing on the shoulders of giants. -Isaac Newton Chuck Tryon ChuckTryon@TryonAssoc.com Tryon and Associates 7