Enterprise Cloud-to-Cloud Backup and Recovery:

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1 White Paper Enterprise Cloud-to-Cloud Backup and Recovery: Data Protection for Cloud-Based Applications/Platforms

2 Gartner predicts that more than 50% of enterprises will have some form of SaaS based application strategy by 2015 As your organization embraces new cloud-centric computing models such as Platform-as-a- Service (PaaS) or Software-as-a- Service (SaaS), more and more of your corporate data resides with them outside of your control and is unfortunately left unprotected from a data loss event. A managed service provider with a backup and recovery service powered by Asigra is equipped to ensure offsite data is protected in conjunction with your on-premise data. The end result is that your corporate intellectual property is kept safe while you focus on your business operations. You are already spending a lot of time investing in processes, methodologies and technologies for protecting data and applications within your organization, but may have given little thought to developing strategies to backup the data that resides in cloud-based platforms. Even though this data is outside your control, you are still held responsible for safeguarding it, from both a compliance and business operations perspective. If the data in these platforms is lost or damaged, you are risking your competitive advantage, intellectual property and reputation, and even worse, putting your company at risk for regulatory action or costly litigation. Imagine if your data residing within a cloud-based application such as Salesforce.co, Google Apps, Microsoft Office 365, or Microsoft Dynamics was inaccessible for an entire day would this cripple your business? What if through user error you lost critical customer data residing in your cloud-based customer relationship management (CRM) system and were not able to recover it because you did not have your own backup? What impact would this have on your business? What if you made some changes to your data which are no longer valid and you need to revert to a previous point-in-time version? How would you go about doing it? When the unthinkable happens will you be prepared? If you are running your business data or applications in a PaaS or SaaS platform and would like to ensure your data is always available when you need it, our cloud backup service powered by Asigra can help. Introduction Organizations are increasingly embracing new cloudbased computing models because they offer greater flexibility, cost effectiveness and faster time to market. Many of your SaaS and PaaS based applications are critical to the daily operations of your business. These encompass customer relationship management suites, business productivity applications and line of business applications. If the data in these applications is lost or damaged, it can seriously impact your business and may lead to the loss of competitive advantage and intellectual property. It may even leave your organization in a state of regulatory non-compliance leading to huge remediation costs, loss of reputation and potential litigation. Businesses don t think about protecting their data and

3 According to Gartner Temporary loss of data, or a data breach that occurs within the cloud, can potentially expose the enterprise to serious legal and regulatory liability. The enterprise, not the cloud provider, is ultimately accountable, and must take steps to limit its exposure if these events should occur. applications that run in these clouds the same way as they protect the data housed in their own data center, a lapse that is putting mission-critical business information at risk. Most companies assume the SaaS or PaaS platform provider will ensure the availability of their data and applications at all times, even though it s ultimately their own responsibility to protect all corporate data. Remember: the responsibility of any data loss residing in these platforms will be born by you and your business. With the responsibility of protecting your customers data solely on your shoulders, shouldn t you be doing more to take charge of protecting your data residing in SaaS and PaaS platforms? Why You Can t Rely on Cloud-Based Application Providers for Backup PaaS and SaaS platform providers do perform their own data backups. Most do so at regular intervals; some perform a weekly backup to tape, while others run a daily backup job. However, as one of their customers, you do not control the frequency or granularity of the data protection that is performed. You also do not have any input as to the number of generations of information they backup, the retention rules, or the ability to schedule the backup at various intervals. Most platform providers explicitly advise you to perform your own data backups and do not take on the obligation for the backup or restore of organizational data. However,many do not guarantee the ability for you to recover your data in the event of a loss. If they do offer this service, they may charge an additional fee to recover and restore the data to a previous point-in-time copy. This information is often buried in the fine print of the contract, which you have accepted and are held to, even if you didn t realize this clause existed. Depending on the service level agreement (SLA) you have in place, there may not be a contingency that addresses how quickly your provider is able to restore your data, if at all. According to IDC, by 2015, about 24% of all new business software purchases will be of service-enabled software with SaaS delivery being 13.1% of worldwide software spending.

4 Authorized Cloud Data Center Paas/Saas Cloud Opportunity Mgmt. Billing CRM Custom Apps. Work Flow Mgmt. Lead Mgmt. Resouce Mgmt. Collaboration Software Time/Expense Tracking Vertical Apps. DS-SYSTEM STORAGE DS-LICENSE SERVER Office Infrastructure Legend DATA FLOW LAPTOPS LAPTOPS DESKTOPS SERVER Figure 1: Our Cloud 2 Cloud Data Protection Service Powered by Asigra CONNECTIONS TO LICENSE SERVER For your own peace of mind, you might already be performing your own frequent backups by exporting your mission-critical data into easily downloadable file formats. However, this data usually ends up being stored as unsecure and unencrypted files on local machines which puts it at risk. You also face the challenge of maintaining various versions of the backups over time.restoring the data from these backup files is usually difficult and timeconsuming. Our Solution Our cloud backup solution powered by Asigra includes the ability to backup data from SaaS and PaaS platforms and restore it back to those services simply and effectively in the same manner you protect on-premise data. We provide enterprises with a single solution to backup, recover and restore all data residing on servers, virtual machines, desktops, laptops, tablets, smartphones and in cloud-based platforms, allowing you to have complete control of all of your data backup activities and ensure your data is available to you at all times. 2. You need not invest in training staff on new point solutions or methodologies to backup and restore information in PaaS and SaaS platforms. 3. It manages the various generations of data that is backed up so administrators no longer have to maintain the various versions of backup files downloaded from PaaS and SaaS platforms manually. 4. Data is stored in deduplicated, compressed and encrypted formats and cannot be accessed or distributed by unauthorized users. 5. The solution s encryption module is certified by the National Institute of Standards and Technology to be compliant with the FIPS standards. 6. You can set and achieve recovery time and recovery point objectives for data in PaaS and SaaS platforms just as you would for any other data in your organization with a simple and fast restore process. 7. There is no need to install special agents for backing up each and every PaaS or SaaS platform, enterprise software solution, or virtual machine platform. Seven Benefits of Using Our Backup Service Our cloud backup service offers a number of benefits to enterprises looking to safeguard their corporate data residing in SaaS and PaaS platforms: 1. It protects data housed on platforms the same way as it protects on-premise data.

5 If you have data residing in cloud-based applications and do not have a solution to protect that information, contact us today. Trusted since 1986, Asigra provides organizations around the world the ability to recover their data now from anywhere through a global network of partners who deliver cloud backup and recovery services as public, private and/or hybrid deployments. As the industry s first enterprise agentless cloud-based recovery software to provide data backup and recovery of servers, virtual machines, endpoint devices, databases and applications, SaaS and IaaS based applications, Asigra lowers the total cost of ownership, reduces recovery time objectives, eliminates silos of backup data by providing a single consolidated repository, and provides 100% recovery assurance. Asigra has been recognized as a Gartner Cool Vendor and has been included in the Gartner Magic Quadrant for Enterprise Backup and Recovery Software since More information on Asigra can be found at Asigra Inc., Asigra, the Asigra Logo and Recovery Is Everything are registered trademarks of Asigra, Inc. All other brand and product names are, or may be, trademarks of their respective owners.