PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park TARIFF SCHEDULE

Transcription

1 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Title Sheet U 6097 C TARIFF SCHEDULE APPLYING TO COMPETITIVE LOCAL EXCHANGE COMMUNICATIONS SERVICES WITHIN THE STATE OF CALIFORNIA BY PAETEC COMMUNICATIONS, INC. 600 WILLOWBROOK OFFICE PARK FAIRPORT, NY (U 6097 C) Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

2 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Sheet No. 1 U 6097 C CHECK SHEET Current sheets in this tariff are as follows. An asterisk (*) denotes a revised or new sheet. Sheet Revision Title Original 1 Original 2 Original 3 Original 4 Original 5 Original 6 Original 7 Original Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

3 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Sheet No. 2 U 6097 C CONCURRING CARRIERS Talk America Inc. d/b/a Cavalier Telephone, d/b/a Cavalier Business Communications, and d/b/a PAETEC Business Services (CPUC Utility Number U 5535 C) Windstream NuVox, Inc. (CPUC Utility Number U 7214 C) The concurring carriers listed on this page shall be referred to as Company hereinafter. TABLE OF CONTENTS Section Number Sheet Number 1 Preliminary Statement and Explanation of Symbols 3 2 Service Area 3 3 Universal Emergency Telephone Number Service 4 4 Surcharges 7 5 Customer Access To Interexchange Carriers 7 Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

4 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Sheet No. 3 U 6097 C SECTION 1 Preliminary Statement and Explanation of Symbols STATEMENT This tariff contains all effective rates and rules, together with information relating to only the following items provided or assessed by the carriers listed as concurring carriers: 911 Services, certain public interest surcharges imposed on customers, and language regarding customer direct access to or choice of an interexchange carrier. EXPLANATION OF SYMBOLS The following symbols shall be used in this tariff for the purpose indicated below: (C) (D) (I) (L) (N) (R) (T) To signify changed listing, rule, or condition which may affect rates or charges. To signify discontinued material, including listing, rate, rule or condition. To signify an increase. To signify material relocated from or to another part of tariff schedule with no change in text, rate, rule or condition. To signify new material, including listing, rate, rule or condition. To signify reduction. To signify a change in wording of text, but not change in rate, rule or condition. SECTION 2 Service Area Company s services are furnished to Business customers, within the state of California as a whole for the particular services covered by this tariff, where authorized and subject to the availability of facilities and subject to the terms and conditions of this tariff. Company concurs in the boundary exchange areas within the state of California as filed by the respective Incumbent Local Exchange Carrier. Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

5 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Sheet No. 4 U 6097 C SECTION 3 Universal Emergency Telephone Number Service a. Service Descriptions and Availability. Universal Emergency Telephone Number Service (911 Service) is an arrangement of Company central office and trunking facilities whereby any telephone user who dials the number 911 will reach the emergency report center for the telephone from which the number is dialed or will be routed to an operator if all lines to an emergency report center are busy. If no emergency report center customer exists for a central office entity, a telephone user who dials the number 911 will be routed to an operator. Enhanced Universal Emergency Telephone Number Service (E911 Service) is a Call Delivery Network whereby any telephone user who dials the number 911 will reach a designated Public Safety Answering Point (PSAP). E911 Service is offered in the Company s serving area subject to the availability of stored program control central office facilities, Enhanced 911 software, and ANI equipment. Collectively, 911 Service and E911 Service are referred to herein as 911 Services b. Governmental Entities and Others Providing 911 service. These 911 Services may be furnished to municipalities and other governmental agencies only for the purpose of voice reporting of emergencies by the public. The municipality or government agency(s) responsible for the control and staffing of the emergency report center serving the Customer is referred to as the Agency. i. The Company does not provide for the inspection or constant monitoring of facilities to discover errors, defects, or malfunctions in the service, nor does the company undertake such responsibility. The Agency shall make such operational tests as in their judgment are required to determine whether the system is functioning properly for its use. The Agency shall promptly notify the Company in the event the system is not functioning properly. ii. E911 information, consisting of the names, addresses, and telephone numbers of all telephone customers, is confidential. Company will release such information to the Agency periodically for the update of their systems. Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

6 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Sheet No. 5 U 6097 C SECTION 3 Universal Emergency Telephone Number Service (Continued) iii. Service boundaries of the Company and political subdivision boundaries may not coincide. In the event that the Agency does not subscribe to Selective Routing, it must make arrangements to handle all 911 calls that originate from telephones served by Central offices in the local service areas (i.e., exchange) whether or not the calling telephone is situated on property within the geographical boundaries of the Agency s public safety jurisdiction. c. Charges. The Customer who dials a 911 number will not be charged for the call. d. Applicable Terms and Conditions. The Company will abide by all terms and conditions regarding MSAG and the provision of 911 Services required pursuant to the Commission's proceeding in any docket or dockets relating to this matter and with the entity's (county or municipality that is responsible under the laws of the jurisdiction) protocols for 911 service provision. e. Privacy. The E911 calling party, by dialing 911, waives the privacy afforded by nonlisted and non published service to the extent that the telephone number ( ANI ) and address ( ALI ) associated with the originating station location are furnished to the PSAP, on a call by call basis, after an E911 call has been received. f. Multi Line Telephone System Special Provisions. It is the customer s responsibility to provide, and update if necessary, accurate ANI and ALI sub address information to the 911 database administrator. Once the customer provides ANI and ALI subaddress information to the 911 database administrator, it is the responsibility of the Utility (or Company) to provide the location of the pilot number to the PSAP for 911 calls, and where technically and operationally feasible the Utility (or Company) will deliver ANI to the PSAP at a station level behind a Multi line Telephone System. Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

7 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Sheet No. 6 U 6097 C SECTION 3 Universal Emergency Telephone Number Service (Continued) g. Limitation of Liability. 911 Services are offered solely as an aid in handling assistance calls in connection with fire, police and other emergencies. The Company is not an insurer of persons or property. The subscriber or customer and any other persons who may be affected by a failure of the 911 Services are hereby advised that they should obtain insurance and take all other steps necessary to protect themselves against loss or injury which they may suffer or liability which they may incur as a result of failure of 911 Services. The Company is not responsible for any losses, claims, demands, suits or any liability whatsoever, whether suffered, made, instituted or asserted by the Customer or by any other party or person for any personal injury to or death of any person or persons, for any loss, damage or destruction of any property, whether owned by the Customer or others, or for any infringement or invasion of the right of privacy of any person or persons caused or claimed to have been caused by: (1) mistakes, omissions, interruptions, delays, errors or other defects in the provision of this service, or (2) installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of any equipment and facilities furnishing this service including, but not limited to, the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing the 911 service. Notwithstanding any provision to the contrary, in no event shall the Company be liable for any special, incidental, consequential, exemplary, or punitive damages of any nature whatsoever. By dialing 911, Customer agrees to release, indemnify, defend, and hold harmless the Company from any and all loss or claims, whatsoever, whether suffered, made, instituted, or asserted by the destruction of any property, whether owned by the Customer or others dialing from Customer s premises. Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

8 PAETEC Communications, Inc. Schedule Cal P.U.C. No WillowBrook Office Park Fairport, NY Original Sheet No. 7 U 6097 C SECTION 4 Surcharges Pursuant to Resolution T 16901, all telecommunications carriers are required to apply CPUC mandated Public Program surcharge rates (excluding a. Universal Lifeline Telephone Service (ULTS) billings; b. charges to other certificated carriers for services that are to be resold; c. coin sent paid telephone calls (coin in box) and debit card calls; d. customer specific contracts effective before 9/15/94; e. usage charges for coin operated pay telephones; f. directory advertising; and g. one way radio paging) and the CPUC Reimbursement Fee rate (excluding a. directory advertising and sales; b. terminal equipment sales; c.inter utility sales) to intrastate services. For a list of the Public Program surcharges and Reimbursement Fee, and the amounts, please refer to the Pacific Bell (d.b.a. SBC California) tariffs. SECTION 5 Customer Access to Interexchange Carriers Local services provide a customer with a connection to the Company's switching network which enables the customer to access the service of providers of interexchange service or intralata toll service. A customer may presubscribe to such provider's service to originate calls on a direct dialed basis or to receive 800 service from such provider, or may access a provider on an ad hoc basis by dialing the provider's Carrier Identification Code (1010XXXX). To the extent that intra LATA presubscription is available, at the time of initial subscription, the customer shall designate a Primary Interexchange Carrier (PIC) for intra LATA and inter LATA toll service. If the customer does not select an intra LATA PIC, and does not request blocking of intra LATA toll calls, the Company shall be deemed to have been designated as the customer's intra LATA PIC. Advice Letter No. 172 Issued by: Date Filed: June 11, 2014 Decision No. Katherine Hoagland, Date Effective: July 11, 2014 Tariff & Pricing Analyst II Resolution No.

9 Directory Assistance, Operator Services, and Directory Listings All not specified are ICB Paetec Windstream NuVox, Inc. Talk America, Inc. Communications, Inc. Directory Assistance- Per call $ 1.99 $ 1.99 $ 1.35 Directory Assistance Call Completion $ 0.35 $ 0.33 Operator Surcharges- per call Third Number Billing - $ 1.15 Collect Calling $ 1.15 Person to Person $ 4.00 $ 1.50 $ 4.00 Busy Line Verification $ 0.40 $ 6.99 $ 1.20 Busy Line Interrupts $ 0.90 $ 1.25 Intercept Call Completion $ 0.50 Calling Card (Customer Direct) $ 0.85 Calling Card (Operator Dialed) $3.00/$1.15 in Area 2 Station to Station $ 0.65 $ /0- $ 0.65 $ 0.95 Directory Listings $15.00 NRC per change No monthly recurring charge for primary $5.00 NRC Additional/alternative/duplicate $ 3.00 $2.00 MRC/$5.00 NRC/ ICB for alternative $1.66 MRC/$6.65 NRC Non-published/ list $ 3.50 $2.50 MRC/$5.00 NRC/ n/a list N/C Non-published second set $ 3.50 $ 2.50 $ 5.95 Non-listed $ 3.00 $ 1.40 $ 2.95 Foreign Directory provider rates Directory provider rates Directory provider rates Classified heading $5.00 NRC Additional indented $ 3.00 Directory provider rates Directory provider rates Reference and cross-reference $4.50 n/a Directory provider rates Additional books Directory provider rates $5.00 per book Directory provider rates

10 Calling Features Calling Features MRCs Paetec Communications, Inc. Windstream Talk America, Inc.* Talk America, Inc. Simple Savings* and/or NRC NuVox, Inc. 3 Way Calling $7.25 or $3.00 per use $2.45 in bundles $4.00 in Plan A/Incl. Plan B 3 Way Calling with call transfer $3.45 in bundles $4.00 in Plan A/Incl. Plan B 900/976 Block (free in first 90 days after service $ 9.00 n/c $ 5.00 $4.00 in Plan A/Incl. Plan B start) ANI per number $ ANI/DNIS $45 NRC and $15 MRC, both per trunk group Anonymous Call Rejection, Caller ID Customers $ 1.90 $1.90 MRC/$1.90 per use/$1.45 MRC bundles $4.00 in Plan A/Incl. Plan B Automatic Call Redial/Callback/Recall $ 3.25 $4.65 B Channel Transfer/PRI T1 $ Call Block $ 4.75 $2.95 in bundles $4.00 in Plan A/Incl. Plan B Call Forward (any type except below) $ $ 2.50 $3.89 MRC/$5.70 NRC $4.00 in Plan A/Incl. Plan B Call Forward Assisted Activation and Updates $99 per line Call Forward Busy $ 3.75 $3.45 in bundles $4.00 in Plan A/Incl. Plan B Call Forward Plus $ 6.50 Call Forward Remote (access) $ 3.25 Call Forward Remote (no access) $ $3.45 in bundles $4.00 in Plan A/Incl. Plan B Call Forward Universal $ 4.00 Call Forwarding Don t Answer $ 3.75 $ 2.50 $3.45 in bundles Call Hold $ 3.24 $ 2.50 $3.89 MRC/$5.70 NRC Call Return $7.00 MRC or $3.00 per use $2.45/$3.45 block, both in bundles $4.00 Plan A/Incl. Plan B Call Return Block $4.00 Plan A/Incl. Plan B Call Trace (customer originated) $ 3.25 $4.65 per use/$3.45 MRC in bundles Call Tracing $4.65 per trace $4.65 per trace Call Transfer $ $ 4.50 Call Waiting Deluxe $ 4.00 $2.95 in bundles Call Waiting/Cancel Call Waiting $ 9.05 $3.89 MRC/$5.70 NRC/$2.95 in bundles $4.00 Plan A/Incl. Plan B Caller ID $ 3.25 $7.12 MRC/$5.70 NRC/$5.45 in bundles $4.00 Plan A/Incl. Plan B Caller ID with name $ $5.45 in bundles $5.00 Plan A/$1.00 Plan B Custom Toll Restriction $1.45 in bundles $2.00 Plan A/Incl. Plan B Customized or Distinctive Ringing $ 3.25 $4.65 MRC/I- $3.45 or II- $5.45 in bundles I- $4.00 Plan A/II- $5.00 Plan A/Incl Plan B DID DNIS $ 6.50 $ Direct Trunk Overflow $49.95 MRC/$ NRC Emergency Contact Service $ MRC and $ NRC Expanded Rate Centers (up to 5) $50 per rate center Features- Time of Day or -per request $ Forward Circular Hunting N/C Hunting/Non Hunting Number $ 5.00 $ 9.00 $4.00 Plan A/Incl. Plan B Internet Call Waiting $3.45 in bundles $4.00 in Plan A/Incl. Plan B Last Number Redial $ 2.50 Payphone Call Blocking- per order/change $ PRI Call by Call $ Privacy Director $3.45 in bundles $5.00 Priority Call $ 4.75 Queing (UCD w/ generic Announcement) $ 3.25 Redirected Number Delivery $ Remote Access Direct Trunk Overflow $ Remote Access to Call Forwarding $ Remote Call Forwarding per number $ n/a $4.00 in Plan A/Incl. Plan B Remote Call Forwarding per path $ 3.25 $ $17 MRCs for up to 100 and ICB for over 100/NRC $5.70 Repeat Dialing $7.00 MRC or $1.99 per use $2.45 in bundles $4.00 in Plan A/Incl. Plan B Selective Call Rejection/Acceptance/Forward $ 3.50 $ 4.65 Selective Distinctive Altering $ 3.50 Speed Calling (8 & 30) $ 3.25 $3.89 MRC/$5.70 NRC Speed Calling 30 $ 7.00 $3.45 in bundles $5.00 Plan A/Incl. Plan B Speed Calling 8 $ 6.50 $2.45 in bundles $4.00 in Plan A/Incl. Plan B Three Way Calling $7.25 or $3.00 per use $3.89 MRC/$5.70 NRC Toll Blocking $ 2.50 Toll Restriction n/a N/C $0.50 Other features are available only in bundles Auto Attendant $ Dynamic Office (SIP) Basic Feature Bundle $ Total Office (SIP) Enhanced Feature Bundle $ *General NRC for feature adds for Talk is $5.70 All not specified are ICB, if available

11 Install, Labor, Move/ Add/ Change Fees and other Miscellaneous Charges All not specified are ICB, if available Additional Charges will apply for expedites on an ICB basis Paetec Communications, Inc. Windstream NuVox, Inc. Talk America, Inc. Installation Charges and Moves 1st line $ $ $ nd line $ $50.00 (max of $1) $ OR for particular services (may be in addition to the above) 800 Numbers $50.00 ($75.00 if ported, $ vanity) DID Blocks up to 60 in blocks of 20 $ DID Blocks 61+ numbers $ Ported DID Blocks up to 60 in blocks of 20 $ Ported DID Blocks 61+ numbers $ Phone Card Set-up or additional $ UNE-P or Resale Combination Charge $10.00 Service Order Charges $ Account Handling Charge $30/attempt Call Blocking $ Add, Change, Delete (general) $ OR for particular services (may be in addition to the above) $50.00, $75.00 for ported, 800 Numbers $100 vanity Account codes 26+ $15.00 MRC (Verified LD $15 NRC and $15 MRC per account) $ Account Codes up to 25 $15.00 MRC $ Authorization Codes $15 NRC and $15 MRC per account Change of Ownership $ Change Parent/Child Billing ($75.00 if ported, $ vanity) Channel Reconfiguration: $15.00 ($ if 800 listing) Directionality $ Convert Voice/Data Channel $ PRI Back Up D Channel $ CLASS/Customer Calling features $ $ $ 6.00 DID Blocks 61+ numbers $ DID Blocks up to 60 in blocks of 20 $ Directory Listings $ Geographic Routing $ LD Buckets- per order add/change $ 5.00 Number changes $ $ Ported DID Blocks 61+ numbers $ Ported DID Blocks up to 60 in blocks of 20 $ Record Changes (address, company name) $ $ Routing $ 5.00 Signaling

12 Install, Labor, Move/ Add/ Change Fees and other Miscellaneous Charges All not specified are ICB, if available Additional Charges will apply for expedites on an ICB basis Paetec Communications, Inc. Windstream NuVox, Inc. Talk America, Inc. Disconnection $ $ OR for particular services (may be in addition to the above) 800 Numbers (per order) $ DID Blocks up to 60 in blocks of 20 $ DID Blocks 61+ numbers $ Ported DID Blocks up to 60 in blocks of 20 $ Ported DID Blocks 61+ numbers $ $ Reconnection (may be per line) $ ($ if facility still available) $ PIC Change $ 5.00 $ 5.00 $ O+ PIC Change $ NRC Miscellaneous Account Charges Bill Copies (all companies) ICB Collection Fee (all companies) $12.00 NRC Late Payment Charge (all companies) 1.50% Paper Bill (all companies) $5.95 Returned Check $20.00 $29.00 ICB Phone Payment $10.00 $5.00 (Speedpay) Labor Residential $16.00 Business Premises Visit Charge $28.00 For all labor, one hour minimum For all labor Service Calls $100 per hour/per tech, billed in 15 min increments $1 first hour Company Work Day: $33.25 first 15 min Trouble Isolation Charge when not company issue/inside Wire Installation $85.00 per hour/per tech Materials= cost +8% Non Company work day exc. Sunday or holiday: $38.00 first 15 min/$13.30 each add'l 15 min Inside Wire Maintenance Charge $ per hour/per tech Sunday or Holiday: Central Office Line charge: $42.75 first 15 min/$15.20 each add'l 15 min. Up to 99 lines $ lines $30.00 Centrex line $60.00

13 Paetec Communications, Inc. Schedule B: Local Exchange Service Rates Business Local and Intrastate LD Services Business Measured Service Time/Distance Between Rate Centers Geographic Area One/per Minute Geographic Area Two/per Minute Daytime calls between rate centers that are $ $ miles apart Evening calls between rate centers that are $ $ miles apart Night/Week End calls between rates $ $ centers that are 0-12 miles apart Daytime calls between rate centers that $ $ are miles apart Evening calls between rate centers that are $ $ miles apart Night/Week End calls between rates $ $ centers that are13-16 miles apart Charges above are billed in 1 minute increments with a 1 minute minimum Business Flat Usage Rates Geographic Area One MRC Geographic Area Two MRC 1 Year Term $6.60 $ Year Term $6.35 $ Year Term $6.10 $7.62 NRC - $15.00 Schedule E: Business Network Switched Geographic Area One MRC Geographic Area Two MRC Services DID Numbers Per 20 numbers $8.00 $8.00 Per 100 numbers $40.00 $40.00 One Way Toll Free Trunk $5.00 $5.00 DID Termination Charge $7.00 $ Origination Trunk $5.00 $5.00 FX Service for 15 Rate Centers for 15 Rate Centers $60.00 $75.00 Each additional Rate Center $15.00 $18.75 PRI T-1 Service - PRI T-1 or Digital T-1 1 Year Term $2, $2, Year Term $1, $1, Year Term $1, $1, PRI NRC - $ Bronze Package Bundle 1 MRC MRC -PRI 2 Year Term $ $ Year Term $ $75.00 Bundle 2 2 Year Term $ $ Year Term $ $75.00 Bundle 3 2 Year Term $1,1 $ Year Term $1, $75.00 Gold Package Bundle 1 MRC MRC -PRI 2 Year Term $ $ Year Term $ $75.00 Bundle 2 2 Year Term $1, $ Year Term $1, $75.00 Bundle 3 2 Year Term $1,2 $ Year Term $1, $75.00 Bronze/Gold NRC- 2 Year Term - $ Bronze/Gold NRC-3 Year Term - $ Rule 42 PAETEC Advantage Feature Pack AT&T Region MRC Verizon-GTE Region MRC Business Line $49.19 $40.00 Per Minute Local Calling $0.0450

14 Business Local and Intrastate LD Services Windstream NuVox, Inc. MRC Softphone, per channel client $15.00 Business Line $60.00 Dyamic Office/Total Office Analog Line, Digital Trunk, and PRI Sessions, $6.75 per seat SIP Call Path $ SIP Compression, per 1.5Mbps of Transport $ Sessions - Customer Provided Circuit, per seat NRC- New Office Installations - $1000 Talk America, Inc. Schedule 2: Business Exchange Service $ OBSOLETE-not offered by this company

15 Windstream NuVox, Inc. Toll Free Long Distance Includes Interstate, Intrastate, and IntraLATA for the 50 states, US/VI, Puerto Rico, Guam Toll Free numbers $5.00 each 50 states calls apply to bucket minutes Rate is $.05 per minute for 50 states Rate is $.11 per minute for Canada Payphone Surcharge is $.60 per call 18/6 billing increment default for RevChain7 30/6 billing increment default for legacy APTIS International Toll Free Service not available Feature Pricing 800 Call Blocking (Non-Payphone) $ Call Blocking (Payphone) $ Dir Assist (One Time) $ 800 Dir Assist Listing $ GEO Routing $ Time of Day Routing $ Vanity Number $ 7.00

16 Paetec Communications, Inc. Toll Free Long Distance Long Distance Product Components Description NRC Std. MRC Rate Per Minute or Per Call Standard Features Payphone Surcharges Calls placed from payphones to PAETEC Toll Free numbers incur a per call surcharge $1.00 per call Toll Free Access Number Number that enables toll free calls (800,888,.877 and 866 prefixes) $1.00 each 1-25 TF numbers $ TF numbers $ TF numbers $ TF numbers $1.00 Std Call Rounding Standard Rate PAO Rate Capability (Fixed, Variable, Range Floor) na na na Range na Toll-Free Custom Announcement Feature provides customized messaging for calls placed to customer specified toll-free number. $495 n/c na na na Fixed na PAO Call Rounding Capability (Fixed, Variable) Account Codes Non- Verified Toll-Free Account Codes Verified Toll-Free Authorization Codes Toll Free Toll-Free Payphone Blocking Toll-Free Intercept Dialed Number Identification Service (DNIS) Toll Free PIN Product Toll Free Directory Assistance This feature accepts any account code of the appropriate length to process a call. Non- validated account codes are available from 2 to 32 digits. A specific or valid account code must be entered in order for the toll free call to be processed. Account codes are available from 2 to 15 digits in length for both Switched and Dedicated access. An authorization code must be entered in order for the call to be processed. Authorization codes are available from 1 to 15 digits. Subscribers may restrict a maximum of 15 different authorization codes before incurring additional charges Ability to allow or disallow based on info digits (27 code for payphones, 70 for Cocots), or add a surcharge. This may be done per toll free number or for entire customer profile. Feature provides a recorded announcement to 800 customers who have changed their telephone number. Announcement states new 800 number. This feature permits dedicated access end users with multiple (or one) tollfree numbers to terminate incoming calls over a common dedicated access facility. The dialed toll free number is identified by a series of digits passed to the end user from PaeTe Provides 800 PIN Service access by inputting a 4-15 digit PIN. The PIN may be used to determine the prespecified destination number (e.g., Hot Line Home). This can be used to provide a variety of products. Hot Line Home is one example. In another sce Availability to list toll free numbers in AT&T Directory Assistance Service ( ). Callers looking for toll free numbers will be directed to AT&T's DA website to lookup the number. In some exception cases, customer numbers may be listed in the call-in directory as well but, in most cases, webbased lookups are required. PaeTec must be the designated Resp Org in order to maintain listings. Customer pays an MRC, plus a per lookup fee determined by how the caller looks up the number. $15 per account $15 per account na na na Fixed na $15 per account $15 per account na na na Fixed na $15 per account $15 per account na na na Fixed na $ TF numbers $ TF numbers $ TF numbers $ TF numbers $19 na na na Variable? na $ TF numbers $ TF na na na Variable? na numbers $ TF numbers $ TF numbers $25 $5/per number n/c na na na Fixed na n/c n/c na na na na na $3..00 na na na Fixed na Toll-Free Call Forwarding Busy, Don't Answer, or Both Advanced Features Toll-Free Payphone Blocking Toll-Free Customized Digit Routing Toll-Free NPA Routing Toll-Free NPA-NXX Routing Toll-Free 10 Digit Routing Toll-Free LATA Routing Toll-Free State Routing Percent Call Allocation Toll-Free Time-of-Day Routing (TOD/DOW/DOY) Toll- Free The ability to overflow calls to a secondary route choice when a busy, ring no answer or both condition(s) on the primary facility is encountered. This feature can be used for dedicated only. Ability to allow or disallow based on info digits (27 code for payphones, 70 for Cocots), or add a surcharge. This may be done per toll free number or for entire customer profile. With this feature the caller is prompted to enter digits (eg zip code, age, extension). The digits can be from 1-16 in length. The call is routed based on a predetermined route for the collected digits. Prompting utilizes a standard or customized annou Feature provides users with the ability to route calls to a predetermined location based on originating area code. Subscribers may route calls to a maximum of 15 different area codes before incurring additional charges. Feature provides users with the ability to route calls to a predetermined location based on originating NPA- NXX. Subscribers may route calls to a maximum of 15 NPA-NXXs before incurring additional charges. Feature provides users with the ability to route calls to a predetermined location based on originating number. Subscribers may route calls to a maximum of 15 NPA-NXX-XXXXs before incurring additional charges. Feature provides users with the ability to route calls to a predetermined location based on originating LATA. Subscribers may route calls to a maximum of 15 LATAs before incurring additional charges. Feature provides users with the ability to route calls to a predetermined location based on originating State. Subscribers may route calls to a maximum of 15 States before incurring additional charges. Provides end users the ability to route calls to multiple call centers based on a predetermined percentage of calls received. Up to 15 different routes can be selected before incurring additional charges. This feature provides end users the ability to route calls to a predetermined location based on the time of day (TOD/ DOW/ DOY) the call originates. Subscribers may route calls to a maximum of 10 different locations can be specified before incurring addi 1-25 TF numbers $ TF numbers $ TF numbers $ TF numbers $4 $ TF numbers $ TF numbers $ TF numbers $ TF numbers $19 $100/hour, ICB over 15 $100/hour, ICB over 15 $100/hour, ICB over 15 $100/hour, ICB over 15 $100/hour, ICB over 15 $100/hour, ICB over 15 $100/hour, ICB over 15 $100/hour, ICB over TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $ TF numbers $22 na na na variable? na na na na Variable? na na na na fixed na na na na fixed na na na na fixed na na na na fixed na na na na fixed na na na na fixed na na na na fixed na na na na fixed na Toll-Free Blocking or Allowing Toll-Free NPA Geographic Allowing or Provides the ability to a allow or block toll-free calls from specific NPA. Subscribers may allow or disallow $100/hour, 1-25 TF numbers $ TF na na na variable? na Blocking up to 75 area codes before incurring additional charges. ICB over 15 numbers $ TF numbers $22 Toll-Free NPA-NXX Geographic Allowing or Provides the ability to a allow or block toll-free calls from specific NPA-NXX. Suscribers may allow or $100/hour, 1-25 TF numbers $ TF na na na variable? na Blocking disallow up to 75 NPA-NXXs before incurring additional charges. ICB over 15 numbers $ TF numbers $22 Toll-Free 10 Digit Geographic Allowing or Provides the ability to a allow or block toll-free calls from specific NPA-NXX-XXXX. Suscribers may allow $100/hour, 1-25 TF numbers $ TF na na na variable? na Blocking or disallow up to 75 NPA-NXX-XXXXs before incurring additional charges. ICB over 15 numbers $ TF numbers $22 Toll-Free LATA Geographic Allowing or Provides the ability to a allow or block toll-free calls from specific LATA. Suscribers may allow or disallow $100/hour, 1-25 TF numbers $ TF na na na variable? na Blocking up to 75 LATAs before incurring additional charges. ICB over 15 numbers $ TF numbers $22 Toll-Free State Geographic Allowing or Provides the ability to a allow or block toll-free calls from specific State/Province. $100/hour, 1-25 TF numbers $ TF na na na variable? na Blocking ICB over 15 numbers $ TF numbers $22 * TOLL FREE ROUTNG /BLOCKING PRICING IS APPLIED ONE TIME PER TOLL FREE NUMBER, REGARDLESS OF HOW MANY DIFFERENT ROUTING SCENARIOS ARE CONFIGURED ON THE TOLL FREE NUMBER USAGE TYPES Dedicated Interstate Usage Toll Free termination over dedicated (T-1 or higher) facility originating from another state na na per minute 30 sec min, 6 See domestic rates Variable ** Fixed add'l below Dedicated Intrastate Usage * toll free termination over dedicated (T-1 or higher) facility originating within the state but outsid the LATA na na per minute 30 sec min, 6 See domestic rates Variable ** Fixed add'l below Dedicated IntraLATA Usage Toll Free termination over dedicated (T-1 or higher) facility originating within the LATA na na per minute 30 sec min, 6 See domestic rates Variable ** Fixed add'l below Switched Interstate Usage * toll Free termination switched by the local telco.originating from another state na na per minute 30 sec min, 6 See domestic rates Variable ** Fixed add'l below Switched Intrastate Usage toll free termination switched by the local telco.originating outside the LATA and within the state. na na per minute 30 sec min, 6 See domestic rates Variable ** Fixed add'l below Switched IntraLATA Usage Toll Free termination switched by the local telco. Originating within the LATA na na per minute 30 sec min, 6 See domestic rates Variable ** Fixed add'l below Dedicated Canada Toll Free termination over dedicated (t-1 or higher) facility originating from a Canadian province na na per minute 30 sec min, 6 See international Variable** Fixed add'l rates below Switched Canada Toll Free termination switched by the local telco and originating in a Canadian province na na per minute 30 sec min, 6 See international Variable** Fixed add'l rates below Dedicated International Toll Free Toll Free termination over a dedicated (T-1 or higher) facility originating from an international location na na per minute 30 sec min, 6 add'l See international rates below Fixed Fixed Switched International Toll Free Toll Free termination switched by the local telco originating from an international location na na per minute 30 sec min, 6 add'l See international rates below Fixed Fixed Domestic Rates Updated 12/2/2010 Billing Increment is 30/6 Feature Region Standard Default Rates Switched LD Interstate CAVerizon 0.06 CAPacificBell 0.06 Switched LD IntraState CAVerizon 0.10 CAPacificBell 0.08 Switched LD IntraLata CAVerizon 0.10 CAPacificBell 0.08 Dedicated LD InterState CAVerizon 0.03 CAPacificBell 0.03 Dedicated LD IntraState CAVerizon 0.04 CAPacificBell 0.04 Dedicated LD IntraLata CAVerizon 0.04 CAPacificBell 0.04

17 Business Long Distance Services Business Flat Rate LD Plans Intrastate Interstate Rate Plan MRC Outbound Inbound Outbound Inbound Flat $0.05 RPM n/a $ $ $ $ Flat $0.045 RPM n/a $ $ $ $ Flat $0.040 RPM n/a $ $ $ $ Flat $0.035 RPM n/a $ $ $ $ Flat $0.030 RPM n/a $ $ $ $ Flat $0.025 RPM n/a $ $ $ $ Flat $0.02 RPM n/a $ $ $ $ UNLIMITED LONG DISTANCE (per line) $20.00 Included $ Included $ Includes interstate, intrastate, and IntraLATA for the 50 states, US/VI, Puerto Rico, and Guam 18/6 billing increment default for RevChain7 billing system 30/6 billing increment default for legacy APTIS and PAETEC billing systems Business Dedicated Block of Time Plans Intrastate Rate Plan MRC Outbound Inbound Outbound Inbound 1K LD Block of Time Term 1-2Y $ $0.030 overage $0.030 overage $0.030 overage $0.030 overage 1K LD Block of Time Term 3-4Y $20.00 $0.025 overage $0.025 overage $0.025 overage $0.025 overage 1K LD Block of Time Term 5Y $15.00 $0.020 overage $0.020 overage $0.020 overage $0.020 overage Includes Inbound 8XX, Outbound, Interstate, Intrastate, and IntraLATA for the 50 states Available in 1000 minute increments up to 500,000; options greater than 500,000 are ICB 18/6 billing increment default for RevChain7 billing system 30/6 billing increment default for legacy APTIS and PAETEC billing systems Interstate

18 Enhanced Toll Free (E800) Packages and Rates Enhanced Choice Package >A la carte pricing package Included Features: >None, all features are purchased a la carte Package Pricing Monthly Recurring Non-Recurring/Set-Up Per Feature Per Feature Standard Usage Pricing Orig From Term To Switched Dedicated Domestic Domestic $ $ Extended Domestic $ $ Canada Domestic $ $ Multi-Leg Usage Pricing - Requires the selection of the Multi-Leg Billing feature Orig From Orig Leg Term To Term Leg Switched Term Leg Dedicated Domestic $ Domestic $ $ Enhanced Plus Package >Includes popular features for enhanced call management with enhanced billing requirements Included Features: >Tailored Call Coverag >Bill to Term >Message Referral >Toll Free Voice Mail >Percent Allocation >Route Advance >Geographic Routing >Repeat Caller >Uniform Call Distribution >Time of Day Routing >Route Overflow Package Pricing Monthly Recurring $0.00 Non-Recurring/Set-Up $ Standard Usage Pricing Orig From Term To Switched Dedicated Domestic Domestic $ $ Extended Domestic $ $ Canada Domestic $ $ Multi-Leg Usage Pricing - Not available with the Enhanced Plus Package Orig From Orig Leg Term To Term Leg Switched Term Leg Dedicated Domestic N/A Domestic N/A N/A

19 Enhanced Toll Free (E800) Packages and Rates (Cont'd) Enhanced Performance Package >Our most popular package that provides reduced per minute rates with expanded call management features, detailed call reporting and customer self management through the PAETEC web portal Included Features: >Percent Allocation >Busy/No Answer >Internet Tools >Time of Day Routing >Dealer Locator >Messaging/Menuing Package Pricing Monthly Recurring $ Non-Recurring/Set-Up $ Standard Usage Pricing Orig From Term To Switched Dedicated Domestic Domestic $ $ Extended Domestic $ $ Canada Domestic $ $ Multi-Leg Usage Pricing - Requires the selection of the Multi-Leg Billing feature Orig From Orig Leg Term To Term Leg Switched Term Leg Dedicated Domestic $ Domestic $ $ Enhanced Corporate Package >Our most robust package that provides access to the full power of the Enhanced platform with our lowest entry per minute rates. Included Features: >All listed Enhanced Toll Free features are included Package Pricing Monthly Recurring $2, Non-Recurring/Set-Up $3, Standard Usage Pricing Orig From Term To Switched Dedicated Domestic Domestic $ $ Extended Domestic $ $ Canada Domestic $ $ Multi-Leg Usage Pricing - Requires the selection of the Multi-Leg Billing feature Orig From Orig Leg Term To Term Leg Switched Term Leg Dedicated Domestic $ Domestic $ $0.0100

20 Enhanced Toll Free (E800) Features and A La Carte Rates Standard Features Plus Perf Corp MRC NRC Other Directory Listing $15.00 $35.00 Change $0.00 $35.00 Expedite $0.00 $65.00 Toll Free Fee $1.00 $0.00 Billing Features Plus Perf Corp MRC NRC Other Accounting Codes Y $ $ Bill-to-Term Y Y $20.00 $75.00 Multi-Leg Billing Y $ $ Data Management and Internet Features Plus Perf Corp MRC NRC Other Client Data Hosting Y $ $80.00/hour Credit Card Transactions Y $ $80.00/hour Call Me Button Y $ $80.00/hour E-Dealer Locator Y $ $ Enhanced Reports Y $ $ Internet Tools Y Y $ $ Up to 5 Logins Additional Login $0.00 $5.00/login Reverse ANI Y $ $ $0.22/Use Virtual Call Center Y $ $80.00/hour Routing Features Plus Perf Corp MRC NRC Other Busy/No Answer Y Y $ $ Dealer Locator Y Y $ $ Geographic Routing Y Y $20.00 $75.00 Percent Allocation Y Y Y $20.00 $75.00 Phone Type Recognition Y $ $ Precise Calc Y $ $ $0.05/Use Queuing Y $ $ Repeat Caller Y Y $20.00 $75.00 Route Advance Y Y $20.00 $75.00 Route Overflow Y Y $20.00 $75.00 Tailored Call Coverage Y Y $20.00 $75.00 Take Back and Transfer Y $ $ Time of Day Routing Y Y Y $20.00 $75.00 Uniform Call Distributio Y Y $20.00 $75.00 Voice Features Plus Perf Corp MRC NRC Other Dealer Referral Y $ $ Echo Back Y $ $ Message Referral Y Y $20.00 $75.00 Messaging/Menuing Y Y $ $ English $0.00 $2.00/Message Non-English $0.00 $7.00/Message Toll Free Voice Mail Y Y $20.00 $75.00 $4.95 MRC/Box Voice Capture Y $ $ $0.07/Field/Use Whisper Y $ $ All package and feature charges are applied per application or account, unless otherwise noted. In addition, the following exceptions apply: Directory Listing charges are applied per toll free number (TFN) Toll Free Fee charges are applied per toll free number (TFN) Enhanced Toll Free is eligible for Term and Volume discounts which apply to all MRC and Usage billing with the following exceptions: > Toll Free Fee charges