Wikimedia TechOps quarterly review. August 2014
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- Alisha Short
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1 Wikimedia TechOps quarterly review August 2014
2 Looking back months Staffing: new hires Off-site meeting in Athens Process Projects Performance & availability metrics, incidents Goals
3 Staffing Backfilled 3 Operations Engineers Chase Pettet, Giuseppe Lavagetto and Filippo Giunchedi Contracted a Dallas data center engineer Papaul Tshibamba This quarter we re missing Faidon :-(
4 Staffing We re hiring: Technical Project Manager JD will be posted tomorrow Operations Security Engineer Suitable candidates have proven hard to find We may need to adjust our requirements & expectations Train someone internally? Yuvi Panda joining TechOps (Labs) Coming from Mobile Apps ~October
5 Off-site meeting in Athens Team building! (that means drinks, right) Working together, face to face Meeting our new team members Hacking together (monitoring) Firefighting together (Heartbleed) Some planning, process changes LOTS of food
6
7 Process: Liaisons Zero & Mobile: Brandon MediaWiki Core: Faidon, later Giuseppe Analytics: Andrew O Fundraising: Jeff Release Eng/QA: Andrew B Services: Faidon
8 Process: SoS, Phabricator Faidon and Andrew O have been attending the weekly Scrum of Scrums meetings Greatly improving awareness of cross team blockers & needs Plans to migrate to Phabricator (from RT) as much as possible
9 Projects - Operations driven Puppet 3 upgrade, (Hiera) Labs migration to eqiad (Ashburn) pmtpa (Tampa) reduction Data center RFP completion (CyrusOne) codfw (Dallas) physical buildout ulsfo (San Francisco) floor move Admin accounts Puppet revamp Data retention policy implementation
10 Projects - Operations driven OpenStreetMap databases MariaDB 10 upgrade HTTPS PFS X Virtualization for miscellaneous services X Monitoring revamp X HTTPS & IPsec
11 Projects - externally driven HHVM, application servers migration (HAT) Phabricator Hadoop infrastructure (Refinery) Toolserver migration to (Tool)Labs ElasticSearch support PDF rendering ContentTranslation Handler Mathoid Kafka for Varnish logging
12 Ongoing Operational responsibilities server & service maintenance security upgrades incident response request tickets equipment procurement data center management capacity management Gerrit reviews service contract negotiations network migrations Puppet rework Labs user support access requests saying No :(
13 Project: Tampa/Dallas dc migration First connectivity available since last week First server installs this week Essential infrastructure coming online now Data migration starting next week Database replication, Swift images, backups, etc Plan to turn off all lights in Tampa end of September
14 Performance & uptime metrics April now
15 Navigation Timing desktop sites,
16 Navigation Timing mobile sites,
17 NimSoft (WatchMouse)
18 NimSoft (WatchMouse)
19 NimSoft (WatchMouse)
20 RIPE latency data to our data centers
21 Incidents & uptime From March June 2014: 17 incident reports Discussed in a quarterly incident review meeting From July now 7 incident reports
22 NimSoft (WatchMouse) Core site services aggregated (wikis & supportive infrastructure)
23 This quarter: Site Operations goals X X Virtualization for miscellaneous servers at codfw Core data backups/replication at codfw IPsec on cross-data centre links for private data Migrate application servers to Ubuntu Trusty, and assist with HHVM
24 This quarter: Labs goals Reorganization/improvement of new-user & project documentation Storage capacity & redundancy expansion Process for user backups
25 Next quarter: Site Operations goals Core site services at codfw Test deployment of HTTP 2.0 / SPDY SSL with PFS ( done ) We ll work on IPsec and SSL infrastructure Varnish 4 in limited production codfw fundraising infrastructure fully functional in time for the fundraiser
26 Next quarter: Labs goals Labs available in the new data centre (with Neutron/IPv6) Distributing tools, deployment-prep to both data centers (availability/redundancy)
27 Project: new data center (codfw) Phase 1 Essential infrastructure (now) All data replicated & backed up (~end of Q1) Phase 2 (~Q2) Ability to serve wikis from codfw Labs availability zone Fundraising replica Phase 3 (Q3, Q4) Migration/duplication of remaining (misc) services Involvement of the majority of the team Q2 dependency: Platform
28 Project: metrics Clear need for better performance metrics User perceived performance Data driven decisions, A/B testing Metrics need to be consistently well defined across the infrastructure Requires robust & scalable metric infrastructure Scalability work on Graphite has already started Tie-in with Analytics infrastructure? Plus better third party monitoring RIPE Anchors, NimSoft replacement Dependencies: Platform, Analytics
29 Project: monitoring Graphite scaling Graphite in Labs Yuvi Panda working on this Incident monitoring Our Icinga (Nagios) install is legacy Configuration management not up to standards Not a scalable setup Research to possibly replace with Shinken (compatible) Yuvi also looking into this (for Labs)
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