Preparing for EPS in your GP practice and pharmacy. Business Process Change Workshop
|
|
- Garey Black
- 8 years ago
- Views:
Transcription
1 Preparing for EPS in your GP practice and pharmacy Business Process Change Workshop
2 Introduction To maximise the benefits of EPS Release 2, pharmacies and GP practices need to adapt existing business processes. These changes need to be agreed and communicated to staff. Business processes are unique to every site so ensure any locums are briefed on these changes.
3 Workshop overview Today we will be covering: 1. Overview of EPS Release 2 2. GP and dispenser site readiness 3. Business process change for GP practices and pharmacies 4. Business continuity & raising support calls 5. Training and support for EPS Release 2 6. Patient communication 7. Connect with EPS and learn more 8. Question & answer session
4 Overview of EPS Release 2
5 EPS in a nutshell EPS enables prescriptions to be sent electronically from the GP to the dispensary of the patient s choice.
6 1,100 Why is EPS needed? Over a billion prescription items were issued in 2012 About 70% of prescriptions are for repeat medication Number of prescription items dispensed each year (Millions) 1,
7 What happens now? Map out your current local processes and use these to help consider how they might change with EPS Release 2. The following diagram shows an example of the current process.
8 What happens now? Patient Pharmacy staff Surgery staff Patient Pharmacist Doctor Surgery staff Patient Payment agency
9 EPS is a more efficient way! Patient Doctor Pharmacy Payment agency
10 Where will EPS be used? GP practices (including dispensing practices) Community pharmacies Dispensing Appliance Contractors (DACs)
11 A phased approach Release 1 introduced the technical infrastructure to enable prescribers and dispensers to operate the EPS. The implementation of Release 1 is now almost complete with over 95% of GP practices and pharmacies live with the service Release 2 provides enhanced functionality for users which will deliver tangible benefits for patients, prescribers, dispensers and their staff
12 Release 2 overview Nomination Electronic Signatures Electronic cancellation Electronic repeat dispensing Electronic submission of reimbursement endorsements
13 Key benefits Greater convenience Increased freedom of choice Reduced waiting times in the pharmacy Patients Prescribers/ Prescription Clerks Potential reduction in workload. Easier to use repeat dispensing Greater efficiency and control. Greater efficiency Streamlined workflow Easier month end processing Dispensers
14 Prescribing and dispensing site readiness
15 Site preparation Ensure all staff who will be dealing with prescriptions have smartcards and the correct roles consider nomination setting and cancellation Ensure all GP smartcards have been checked for duplicate certificates ry/check.pdf
16 Site preparation Capture patient nominations Release 1 usage dispenser & practice Medication synchronisation Order dispensing tokens
17 Site preparation Patient communication leaflets/posters Site Lead (admin and GP) nomination, prescription preparation, issue resolution. Review available factsheets: practice/help pensing/help
18 Site preparation Ensure ODS code in dispenser system is correct Ensure NHS Choices information for dispensers is correct Schedule and agree system training
19 Processes for prescribers
20 Key processes to consider before go live at the GP practice Approach to capturing nominations Preparing a repeat prescription Signing electronic prescriptions Electronic repeat dispensing Split prescriptions. Electronic Cancellation
21 Approach to capturing nominations Will the practice be proactively capturing nominations? How far in advance? Will the practice target specific patients? What will the practice do if a patient asks about EPS and nomination? What literature will the practice use to support patient communication?
22 Preparing a repeat prescription Are they prepared by prescription clerk, pharmacist, prescriber? Depending on who prepares, consider: Who edits or amends the prescription How do you deal with issues needing re-authorisation How and when are queries communicated to the prescriber virtual sticky note, , diary entry, clinical note, Does the prescriber amend or edit the patient repeat master? Or is it returned to the prescription clerk to amend master? Consider how you will deal with urgent requests
23 Signing electronic prescriptions What is your current process? Scripts divided equally into pigeon holes/ baskets? Patient s Usual GP signs all? GP registrar signs all repeats? All to duty Dr? Will you allocate electronic scripts in the same way? What about annual or sick leave cover? End of day process ensuring all scripts have been signed who is responsible, Admin, duty GP etc...?
24 Electronic repeat dispensing Who will set up the repeat regimes prescriber, medicines management, practice nurse/nurse practitioner/admin? Which patients any on repeats? When during medication review, during long term condition reviews, at the end of current authorised issues or ad hoc consultation? How long are regimes set up for determined by clinical judgement
25 Split prescriptions What is a split prescription? Possible options: Replace the item with another description of the same product that is dm+d mapped and can be sent through EPS. Revert all items to FP10 Agreement that patient attends surgery to collect out of scope items on a FP10. Agree prescription collection service (if appropriate) and add note to dispenser attached to release 2 prescription advising of extra items on prescription collection service. Discuss with patient suitability if all items out of scope.
26 Electronic cancellation Who will be responsible for cancelling electronic prescriptions? How will this process be handled? Who will be responsible for contacting the patient and/or pharmacy? Ensure all staff are aware of the processes around each type of cancellation response. Successful cancellation Unsuccessful cancellation, prescription is with the dispenser Unsuccessful cancellation, prescription has been dispensed
27 Processes for pharmacy staff
28 Key processes to consider before go live at the pharmacy Approach to capturing nominations Dispensing and downloading electronic prescriptions Dispensing tokens Electronic cancellation Electronic endorsement and patient declarations Electronic claims End of month processes
29 Approach to capturing nominations Who will capture nominations in the pharmacy? Consider patients who have delivery service Consider process for inputting the nominations onto the system How will you communicate with patients? What do they want to know?
30 Dispensing and downloading electronic prescriptions Consider process for requesting prescriptions (frequency/responsibility) Overnight download Requesting throughout the day When will you send dispense notifications? Clinical information from the prescriber needs to be communicated to the patient how will you do this?
31 Dispensing tokens Ensure dispensing token stationery has been received Consider the use of dispensing token for: capturing signatures for payment/exemption declaration Giving to a patient who needs to go to a different pharmacy to collect their medication aiding with dispensing process.
32 Electronic cancellation Ensure all staff are aware of electronic cancellation. What do cancelled prescriptions look like in the system? Consider a process in place for checking for replacement prescriptions. Consider a local process for returning prescriptions to the spine if a GP practice advises they wish to cancel a prescription after it had been downloaded in the pharmacy.
33 Electronic endorsements and patient declarations Ensure all staff are aware of capturing patient declarations and ensure they are recorded on the system. Capture patient signatures on the reverse of dispensing tokens. Electronic prescriptions must be electronically endorsed. Paper prescriptions must be endorsed and submitted in the usual way Do not handwrite endorsements on a dispensing token, these will not be used for pricing. Ensure electronic exemptions are correct before sending
34 Electronic claims All electronic prescriptions must be claimed electronically An electronic claim can only be sent once the prescription has been completed; items should be marked as either dispensed or not dispensed Consider when you will be submitting electronic claims As patient collects their medication, End of day, in batches, weekly. Once an electronic claim has been sent to NHS BSA Prescription Services it cannot be amended or cancelled.
35 End of month Processes One FP34C form must be completed and submitted to the NHS BSA Prescription Services to cover both paper and electronic prescriptions. Understand month end process in relation to tokens Signed tokens need to be separated from the FP10 paper prescriptions at the end of each month and sent to the NHS BSA Prescription Services. Unsigned tokens should be confidentially destroyed
36 Business Continuity
37 Business continuity and troubleshooting Ensure local processes are in place to continue dispensing process if EPS becomes unavailable either nationally or locally. How are you going to work with GP practices if: A patient s prescription does not arrive at the dispenser straight away? GP reports their system is unavailable? Dispenser system is unavailable? EPS is unavailable nationally? Sign up for alerts:
38 Raising support calls Ensure you know how to log calls to your supplier and know their escalation procedures GP: ex_html Pharmacy: Escalation procedures should be obtained from your supplier. It is important to: Keep a log of calls made, ref numbers and time to resolve Follow up and escalation
39 Training and Support
40 Training and Support Plan training in advance of going live or in pharmacy case before your local GP practice goes live. Consider the best time to undertake EPS training Consider what kind of training will work best in the GP practice/pharmacy Will you want/need post training support?
41 Patient Communication
42 Patient communication How will you communicate with patients? What tools will you use to help communication Do you know what is available to order or download?
43 Planned implementation dates and next steps
44
45
46
47
48 factsheets
49
50 Bulletin
51 Stay connected Like EPSnhs EPSnhs channel
52 Questions?
Electronic Prescription Service (EPS2)
Electronic Prescription Service (EPS2) The Fort House Surgery 6 TH October Ashley Medical Centre - 20 th October Business Process Change Workshop Gary Mortimer EPS Implementation Manager gmortimer@hscic.gov.uk
More informationPreparing for EPS in your GP practice
Business Process Change workshop help sheet These help sheets are designed to support you in a key part of the planning for EPS. As indicated in the Standard Deployment Model, the business process change
More informationNHS GP Manchester NVUG Panel Member GP /Pharmacy Advisory group to CFH for the NHS Electronic Prescription Service CFH EPS National Clinical Lead
NHS GP Manchester NVUG Panel Member GP /Pharmacy Advisory group to CFH for the NHS Electronic Prescription Service CFH EPS National Clinical Lead 2008-10 Trafford PCT Clinical Lead for EPS on the implementation
More informationElectronic Prescription Service (EPS) Release 2. Implementation Guidance for Pharmacies
Electronic Prescription Service (EPS) Release 2 Implementation Guidance for Pharmacies Dear Pharmacy Manager As you are aware we are rolling out the new Electronic Prescription Service Release 2 and the
More informationDispensary Procedures and the Electronic Prescription Service
Dispensary Procedures and the Electronic Prescription Service Diagram 2 The Dispensing Process with EPS Release 2 Log on with Smartcard and passcode Retrieve nominated prescriptions from national spine
More informationPractice Guidance. Good Dispensing Guidelines England
Practice Guidance Good Dispensing Guidelines England Contents: Principles of Good Dispensing 3 The Scope of IT Systems 3 Education and Training 4 Confidentiality 5 Staff Communication Skills 5 Maintaining
More informationElectronic Prescription. Service. Services offered by HSCIC to support EPS
Electronic Prescription Service Services offered by HSCIC to support EPS NHS England through its Area Teams (ATs) is responsible for the planning and implementation of EPS. The purpose of this document
More informationElectronic Prescription Service. Guidance for community pharmacy contractors on implementing Release 1
Electronic Prescription Service The Electronic Prescription Service Guidance for community pharmacy contractors on implementing Release 1 Contents With about 1.3 million prescriptions now being issued
More informationElectronic Prescription Service Implementation Strategy
Electronic Prescription Service Implementation Strategy Introduction The implementation of the electronic service presents an enormous logistical challenge. In order for the service to operate, primary
More informationGuidance document for EMIS Web EPS Release 2 deployment
Guidance document for EMIS Web EPS Release 2 deployment Crown Copyright 2011 Contents Guidance document for EMIS Web EPS Release 2 deployment... 1 1 Introduction... 4 1.1 Background... 4 1.2 Purpose...
More informationAdvice and Guidance for the ODS Organisation Codes Contacts (OC1s)
The purpose of this document is to provide advice and guidance about the role and responsibilities of the ODS Organisation Codes Contacts (OC1). The leaflet also provides guidance around the process of
More informationSURREY LPC NEWSLETTER
SURREY LPC NEWSLETTER Dear Contractor, APRIL 2015 Welcome to the latest Surrey LPC newsletter. CEO REPORT ETP R2 is now being started in all Surrey CCGs with most GP surgeries planning to go live during
More informationProScript LINK. Much more than a PMR system
ProScript LINK Much more than a PMR system Much more than a PMR system You already know that a Patient Medication Record system, or PMR, is an essential part of your pharmacy. Containing sensitive patient
More informationEPS Schedule 2 & 3 Controlled Drugs Requirements
EPS Schedule 2 & 3 Controlled Drugs Requirements Document Filename: EPS Ch23 CD Requirements.docx Directorate / Programme: EPS Programme Project: Electronic Prescription Service Document Reference: EPS-Sch23CD-Requirements
More informationPOST TITLE : Pre-registration Trainee Pharmacy Technician
Pharmacy Department JOB DESCRIPTION POST TITLE : Pre-registration Trainee Pharmacy Technician GRADE : Year 1 70% Top of Band 4 Year 2 75% Top of Band 4 DEPARTMENT : Pharmacy Department DIRECTORATE : Clinical
More informationPART 14 CORE BUSINESS RULES FOR REIMBURSEMENT SCOTTISH DRUG TARIFF PART 14 CORE BUSINESS RULES FOR REIMBURSEMENT
SCOTTISH DRUG TARIFF PART 14 PREFACE The rules as set out below are the basic requirement for reimbursement of items presented on NHS primary care prescription in Scotland. These rules cover both printed
More informationHow To Write An Eprescription In Dubai
Page 1 of 6 patient medical records and eligibility available at the moment of prescribing and dispensing the medication. Serving the insured population in Dubai What is an e-prescription? It is the computer-based
More informationBringing health within your reach. Chronic Medication Designated Service Provider (DSP) Ruby. Emerald. Onyx
Bringing health within your reach 2009 Chronic Medication Designated Service Provider (DSP) Ruby Emerald Onyx An Overview: The GEMS Chronic Medication DSP Medipost Pharmacy is the Designated Service Provider
More informationJob Description. Information Governance & Health Records Manager
Job Description POST: GRADE: RESPONSIBLE TO: ACCOUNTABLE TO: Information Governance Facilitator A4C Band 3 0.93 WTE 35 Hours per week Information Governance & Health Records Manager Head of Information
More informationSUMMARY OF RESPONSES TO CONSULTATION MLX310
SUMMARY OF RESPONSES TO CONSULTATION MLX310 1. Consultation MLX 310 was issued with a deadline for comments of 29 October. It was circulated to a range of interested organisations throughout the UK and
More informationGuidance for registered pharmacies providing pharmacy services at a distance, including on the internet
Guidance for registered pharmacies providing pharmacy services at a distance, including on the internet April 2015 The General Pharmaceutical Council is the regulator for pharmacists, pharmacy technicians
More informationSharing Healthcare Records
Summary Care Record has been used by healthcare professionals for a number of years records a summary of key health information these records enable healthcare professionals to treat you safely if you
More informationProStix Smartstore Training Manual - Accounts Payable. 2014 Sterland Computing
ProStix Smartstore Training Manual - Accounts Payable Contents 3 Table of Contents Accounts Payable 4 1 Introduction to... Accounts Payable 4 2 Accounts Payable... Terminology 6 3 PreRequisites... 9 4
More informationNHS Information Governance: 2010/11 UPDATE
NHS Information Governance: 2010/11 UPDATE JANUARY 2011 Contents Outline of the Changes Quick reference to additional evidence requirements Guide to using the online Toolkit Frequently asked questions
More informationAVOIDING UNPLANNED ADMISSIONS ENHANCED SERVICE: PROACTIVE CASE FINDING AND CARE REVIEW FOR VULNERABLE PEOPLE GUIDANCE AND AUDIT REQUIREMENTS
April 2014 AVOIDING UNPLANNED ADMISSIONS ENHANCED SERVICE: PROACTIVE CASE FINDING AND CARE REVIEW FOR VULNERABLE PEOPLE GUIDANCE AND AUDIT REQUIREMENTS A programme of action for general practice and clinical
More informationSubscribe to Hints & Tips. Issue 24. nhsbsa.communicationsteam@nhs.net
Issue 24 Prescribing-only GPs (Personal Administration) Dispensing Doctors Pharmacy Subscribe to Hints & Tips If you would like to receive Hints & Tips by email, please let us know and we ll add you to
More informationA Guide to Pharmacy Documentation For Clinical Trials
A Guide to Pharmacy Documentation For Clinical Trials Roy Sinclair Clinical Trials Pharmacist St. George s Hospital (to Sep 2007) Lecturer Kingston University January 2008 A Guide to Pharmacy Documentation
More informationDispensing Doctors and VAT Registration: How and when to register; taxable or exempt supplies; VAT recovery and what records need to be kept.
VAT Information Sheet 03/06 Dispensing Doctors and VAT Registration: How and when to register; taxable or exempt supplies; VAT recovery and what records need to be kept. January 2006 1. Introduction 1.1
More informationDr N Hussain & Partners. Park View Group Practice. Patient Participation Group Action Plan 2014/15
Dr N Hussain & Partners Park View Group Practice Patient Participation Group Action Plan 2014/15 Improving Access I don t have a problem with access to the Practice. I m happy with the Practice, the staff
More informationJob Description Receptionist Administrator
New Court Surgery Malvern Job Description Receptionist Administrator Job title: Reports to: Accountable to: Receptionist and Administrator Deputy Practice Manager (1 st line), Practice Manager General
More informationWe released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions
We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions SCHEDULE 2 ANNEX A HOSTING SERVICES AND NETWORK OPERATING
More informationMinutes of Patient Participation Group (PPG) Meeting Beckett House Practice 6.30-8pm Wednesday 8 th July 2015
Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 6.30-8pm Wednesday 8 th July 2015 Attendance from the Practice: Dr Elizabeth McGinn (GP Partner), Sandra Connolly (Practice Manager)
More informationNATIONAL PROFILES FOR PHARMACY CONTENTS
NATIONAL PROFILES FOR PHARMACY CONTENTS Profile Title AfC Banding Page Pharmacy Support Worker 2 2 Pharmacy Support Worker Higher Level Pharmacy Technician 4 4 Pharmacy Technician Higher Level (Pharmacy
More informationNational Institute for Health Research Coordinated System for gaining NHS Permission (NIHR CSP)
National Institute for Health Research Coordinated System for gaining NHS Permission (NIHR CSP) Operating Manual Please check the CRN Website for the latest version. Version: 6.0 Status: Consultation in
More informationEPS Forum Outputs. October 2015. 1 Copyright 2015, Health and Social Care Information Centre.
EPS Forum Outputs October 2015 1 Copyright 2015, Health and Social Care Information Centre. Contents 1. Overview 3 2. Summary 3 3. PSNC issues log review 4 4. Pharmacy Voice issues log review 6 5. Benefits
More informationResponding to complaints and concerns
Responding to complaints and concerns Guidance Note: September 2010 Guidance Note: Responding to Complaints and Concerns The General Pharmaceutical Council is the regulator for pharmacists, pharmacy technicians
More informationDraft guidance for registered pharmacies providing internet and distance sale, supply or service provision
Draft guidance for registered pharmacies providing internet and distance sale, supply or service provision September 2014 1 The General Pharmaceutical Council is the regulator for pharmacists, pharmacy
More information3. The aim of this enhanced service in 2013/14 is to establish patient online access to GP practice information systems as follows:
ENHANCED SERVICE SPECIFICATION IMPROVING PATIENT ONLINE ACCESS Introduction 1. This enhanced service has been designed by the NHS Commissioning Board (NHS CB) to facilitate improvements in the electronic
More informationICT Service Desk Creation
ICT Service Desk Creation Project Initiation Document Document: ICT Service desk Creation: PID Issue Date: 26 th November 2010 Version: 0.1 Draft Version Number: 1.0 Change Control Quality Assurance Document:
More informationSWMIT Pharmacy Accreditations Newsletter
South West Medicines Information & Training Inside This Issue 1 Welcome 2 News Programme Support National Framework updates 3 Dispensing Accuracy 4 ACPT/PIPC updates 5 Transfer of Accreditation 6 Pre-course
More informationNHS Lanarkshire Care Homes Protocol Group. Care Home Prescriptions - Good Practice Guide
NHS Lanarkshire Care Homes Protocol Group Care Home Prescriptions - Good Practice Guide Date of Publication Review Date August 2015 Responsible Author Francesca Aaen Care Homes Pharmacist on behalf of
More information1.11 Provision of pharmacist cover at all times overseen by the superintendent pharmacist
15 July 2013 REF: SHA/17157 APPEAL AGAINST MANCHESTER PCT'S DECISION TO REFUSE AN APPLICATION BY MOUNA ZAOUI FOR INCLUSION IN THE PHARMACEUTICAL LIST AT OFFICE 20 ADAMSON HOUSE, TOWERS BUSINESS PARK, WILMSLOW
More informationService Specification for NHS Community Pharmacy Palliative Care Drugs Stockist Scheme
Service Specification for NHS Community Pharmacy Palliative Care Drugs Stockist Scheme 1. This agreement is between NHS England North Midlands (Derbyshire/ Nottinghamshire only) (the Commissioner) Birch
More informationCopyright 2016 Health and Social Care Information Centre
Document filename: Registration Authorities Operational and Process Guidance Directorate / Programme Access Control Project Access Control Document Reference Project Manager John Winter Status Final Owner
More informationProfessional Standards and Guidance for the Sale and Supply of Medicines
Professional Standards and Guidance for the Sale and Supply of Medicines About this document The Code of Ethics sets out seven principles of ethical practice that you must follow as a pharmacist or pharmacy
More informationPATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY
PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY Since we started our PPG in 2011 the group has grown from 30 members to 69 members. The surgery still continues to advertise the PPG on the surgery
More informationPLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting
PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities
More informationConcept Series Paper on Electronic Prescribing
Concept Series Paper on Electronic Prescribing E-prescribing is the use of health care technology to improve prescription accuracy, increase patient safety, and reduce costs as well as enable secure, real-time,
More informationBest Practice Recommendation for
Best Practice Recommendation for Exchanging & Processing about Pharmacy Benefit Management Version 091714a Issue Date Version Explanation Table of Contents Improvement Opportunity:... 1 Summary of Recommendation:...
More informationTitle: DISASTER RECOVERY/ MAJOR OUTAGE COMMUNICATION PLAN
POLICY: This policy is intended to address organizational wide communication executed during a or major IS service outage. When a disaster occurs or when any critical system/infrastructure component is
More informationEast Street Surgery, South Molton. Patient Satisfaction Survey Results 2014
East Street Surgery, South Molton Patient Satisfaction Survey Results 2014 This year following advice from the Patient Reference Group, the practice undertook the survey online but due to lack of uptake
More informationIntroduction to the NHS Information Governance Requirements
Introduction to the NHS Information Governance Requirements 2 Version April 2014 Information Governance ensures necessary safeguards for, and appropriate use of, patient and personal information. The widely
More informationHow to Manage Email. Guidance for staff
How to Manage Email Guidance for staff 1 Executive Summary Aimed at Note Purpose Benefits staff Necessary skills to All staff who use email This guidance does NOT cover basic IT literacy skills. Staff
More informationBlueberry In-Patient Management System BIMS. Developing Innovative Software Solutions For The Healthcare Sector
Blueberry In-Patient Management System Developing Innovative Software Solutions For The Healthcare Sector Blueberry Health, The Bond,, Blueberry In-Patient Management System WHAT WE DO Blueberry Health
More informationJOB DESCRIPTION. JOB TITLE & BAND: Lead Pharmacy Technician, Education & Training -Band 5. Pharmacy Department, Altnagelvin Hospital
JOB DESCRIPTION JOB TITLE & BAND: Lead Pharmacy Technician, Education & Training -Band 5 DEPARTMENT: BASE: REPORTS TO: RESPONSIBLE TO: Pharmacy Pharmacy Department, Altnagelvin Hospital Teacher Practitioner
More informationTo: Interested Parties. Our reference: MLX 310 Date: 2 August 2004. Dear Sir/Madam
To: Interested Parties 020 7084 2642 020 7084 2121 anne.thyer@mhra.gsi.gov.uk Our reference: MLX 310 Date: 2 August 2004 Dear Sir/Madam PROPOSALS TO ENABLE THE USE OF ELECTRONIC SIGNATURES ON PRESCRIPTIONS
More informationINFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY
INFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY 1 INTRODUCTION 1.1 This Somerset Information Management and Technology (IM&T) Strategy outlines the strategic vision and direction for the development
More information2014 Supporting Students at School with Medical Conditions Policy
2014 Supporting Students at School with Medical Conditions Policy Review Framework The policy should be reviewed every four years This policy was created in: This issue was revised and released on: School
More informationTHE EVALUATION OF THE ELECTRONIC PRESCRIPTION SERVICE IN PRIMARY CARE. Final Report on the Findings from the Evaluation in Early Implementer Sites
THE EVALUATION OF THE ELECTRONIC PRESCRIPTION SERVICE IN PRIMARY CARE Final Report on the Findings from the Evaluation in Early Implementer Sites This report has been prepared by Tony Cornford, Ralph Hibberd
More informationHulme Hall Medical Group
Beacon Practice for Patient Online Hulme Hall Medical Group Fax and Emailing Handling Policy Written By: Joanne Revell Signed: Authorised by: Anna Webster Signed: Job Title: Practice Manager CQC Lead Effective
More informationSUPPORTING SELF-CARE
SUPPORTING SELF-CARE COMMUNITY PHARMACY MINOR AILMENTS SERVICE July 2009 GP Practice Receptionists Protocol Page 1 Revised November 2012 Contents Page Page 3 Section 1 Introduction Page 4 Section 2 Procedure
More informationIntroduction 2. 1. The Role of Pharmacy Within a NHS Trust 3. 2. Pharmacy Staff 4. 3. Pharmacy Facilities 5. 4. Pharmacy and Resources 6
Index Index Section Page Introduction 2 1. The Role of Pharmacy Within a NHS Trust 3 2. Pharmacy Staff 4 3. Pharmacy Facilities 5 4. Pharmacy and Resources 6 5. Prescription Charges 7 6. Communication
More informationConsultation: Two proposals for registered nurse prescribing
Consultation: Two proposals for registered nurse prescribing Submission Form Please read and refer to the consultation document Two proposals for registered nurse prescribing available on the Nursing Council
More informationKO41(b) Dental Written Complaints. A guide to completing the Dental section of the NHS written complaints collection SCCI SUPPORTING.
KO41(b) Dental Written Complaints A guide to completing the Dental section of the NHS written complaints collection 28 April 2015 We are the trusted national provider of high-quality information, data
More informationTable of Contents 1. Contents...1
Table of Contents 1. Contents...1 1.1 Introduction/Getting Started...1 1.1.1 Creating an Account...1 1.1.2 Logging In...2 1.1.3 Forgotten Password...2 1.1.4 Creating a New Project...3 1.2 My Projects...3
More informationContents General Information... 1. General Information
Contents General Information... 1 Preferred Drug List... 2 Pharmacies... 3 Prescriptions... 4 Generic and Preferred Drugs... 5 Express Scripts Website and Mobile App... 5 Specialty Medicines... 5 Prior
More informationPeninsula Community Health. Integrated Identity Management Policy (Registration Authority Policy)
Peninsula Community Health (Registration Authority Policy) Title: (Registration Authority) Procedural Document Type: Policy Reference: HRP 43 and ITP04 CQC Outcome: 13 Version: 2 Approved by: Information
More informationBusiness Continuity Exercise: Denial of Access Primary Care and Pharmacies Appendix 4.3
1 Business Continuity Exercise: Denial of Access Primary Care and Pharmacies Appendix 4.3 2 Housekeeping Fire safety Breaks and refreshments Toilets Mobiles and pagers 3 Introduction Respect each others
More informationEMR Technology Checklist
Patient Accessibility/Scheduling/Account Maintenance: Able to interact with schedule through an online portal pre register VIP status to move patient to the front of the line Access and pre registration
More informationDocument Title: Supply of Clinical Trials Investigational Material: Dispensing, Returns and Accountability
Document Title: Supply of Clinical Trials Investigational Material: Document Number: SOP072 Staff involved in development: Job titles only Document author/owner: Directorate: Department: For use by: RM&G
More informationSubmission on Connecting Health Services with the Future: Modernising Medicare by Providing Rebates for Online Consultations
Submission on Connecting Health Services with the Future: Modernising Medicare by Providing Rebates for Online Consultations The AMA has reviewed the Department s discussion paper Connecting Health Services
More informationAppointuit Scripts and Referral Service description and Quick set up guide.
Appointuit Scripts and Referral Service description and Quick set up guide. What is Scripts & Referrals? Appointuit scripts allows patients to request repeat scripts online from their regular Doctor/ practice
More information<!-- # Prescription --> <!ELEMENT Prescription (Guid, TokenId?, PxIssueDate, PxSender, Software, Prescriber, SubjectDispenserPreference?
More information
Welcome to Crozer-Keystone Health Network Primary Care
Welcome to Crozer-Keystone Health Network Primary Care A Guide to Your CKHN Patient-Centered Medical Home: What you can expect from us... What we will need from you......so you can gain the full benefits
More informationInterface between NHS and private treatment Guidance from the Ethics Department February 2004
Interface between NHS and private treatment Guidance from the Ethics Department February 2004 Summary General principles Issues for consultants Issues for general practitioners Advertising Summary Although
More informationThe Sandringham Practice Patient Group Meeting 24 March 2014 6.00
The Sandringham Practice Patient Group Meeting 24 March 2014 6.00 Attendees Practice: Dr I Hassan (Senior Partner) Dr K J Strachan (GP Partner) Dr C A Vicary (GP Partner) Dr I Udom (GP Partner) Jayne Clamp
More informationMarch 2013. The General Pharmaceutical Council (GPhC) Pharmaceutical Regulation
What is the GPhC? The General Pharmaceutical Council (GPhC) Pharmaceutical Regulation 12, 13, 19 and 21 March 2013 Community Pharmacy West Yorkshire Your regulator Pharmacy Order 2010 (replaced RPSGB)
More informationElectronic Transmission of Prescriptions and Integrated Care Records Experience of the Evaluation of ETP Pilots
Electronic Transmission of Prescriptions and Integrated Care Records Experience of the Evaluation of ETP Pilots Bob Sugden 1 Rob Wilson 2 1 Centre for Software Reliability, School of Computing Science,
More informationGuide to making an NHS Complaint
Guide to making an NHS Complaint Introduction Most people are happy with their NHS treatment however if this is not the case and you are unhappy with the service you or others have received from a hospital,
More informationPATIENT ONLINE SUPPORT AND RESOURCES. Contact the Patient Online team:england.patient-online@nhs.net
PATIENT ONLINE SUPPORT AND RESOURCES Contact the Patient Online team:england.patient-online@nhs.net #Patientonline WHO IS THIS GUIDE FOR? This guide is intended for GPs, general practice staff, clinical
More informationBooked Patient E-Learning Module
Booked Patient E-Learning Module It is recommended that this module is to be used in conjunction with: PD2012_011 Waiting Time & Elective Surgery Policy download at: http://www0.health.nsw.gov.au/policies/pd/2012/pd2012_011.html
More informationHow To Understand The Benefits Of Electronic Prescribing
B A R B A R A J. L I M A N D R I, D N S C, A P R N, B C L I N F I E L D C O L L E G E P O R T L A N D D I A L E C T I C A L B E H A V I O R T H E R A P Y P R O G R A M LEARNING OUTCOMES By the completion
More informationThe National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013
STATUTORY INSTRUMENTS 2013 No. 349 NATIONAL HEALTH SERVICE, ENGLAND The National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 Made - - - - 14th February 2013 Laid
More informationPublications Gateway Ref No. 04365. Patient Online: MAKING THE MOST OF ONLINE APPOINTMENTS AND REPEAT PRESCRIPTIONS
Publications Gateway Ref No. 04365 Patient Online: MOST OF ONLINE AND REPEAT Equality and Health Inequalities Statement Promoting equality and addressing health inequalities are at the heart of NHS England
More informationEast & South East England Specialist Pharmacy Services Medicines Use and Safety Division Community Health Services Transcribing
East & outh East England pecialist Pharmacy ervices East of England, London, outh Central & outh East Coast Medicines Use and afety Division Community Health ervices Transcribing Guidance to support the
More informationitrent Employee Self Service User Guide v1.0
Table of Contents 0.0 Introduction... 3 1.0 Getting Started - Logging On... 3 2.0 Personal... 4 3.0 Absence... 10 3.1 Holiday Dates... 10 3.2 Holiday Balances... 11 3.2.1Policy on Annual Leave Balances...
More informationMawbey Group Practice G85130 Lambeth CCG. http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf
Mawbey Group Practice G85130 Lambeth CCG Patient Participation Report April 2013-March 2014 The web address of this document is http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf Our Practice
More informationThis document is only valid on the day of printing
This document is only valid on the day of printing Title: Purpose: Applicable to: Document Author: Ratified by and Date: Policy for the Secure Management of FP10HP Prescription Forms FP10 prescription
More informationOn Demand Availability of Palliative Care Drugs Service
On Demand Availability of Palliative Care Drugs Service Locally Enhanced Service Author: Peer Review: Produced For review April 2013 Ruth Buchan, Senior Pharmacist Julie Landale, HoMM NHS Calderdale 4th
More informationJOB DESCRIPTION. Database Support and Import Administrator
JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Database Support and Import Administrator Income Generation Fundraising Southwater, HQ Database
More informationFinance Handbook 2015-16
Finance Handbook 2015-16 INTRODUCTION In order to be a ratified society, group accounts must be controlled by KCLSU. This allows us to fulfil our charitable objective, and also ensures that we maintain
More informationFebruary 2002 GPC. General Practitioners Committee. Medical certificates and reports. Guidance for GPs
February 2002 GPC General Practitioners Committee Medical certificates and reports Guidance for GPs Index Questions Page Access to Medical Reports Act 1988... q17...p6 Backdated certificates... q8... p3-4
More informationBOARD NOTICE 271 OF 2013 THE SOUTH AFRICAN PHARMACY COUNCIL RULES RELATING TO GOOD PHARMACY PRACTICE
STAATSKOERANT, 20 DESEMBER 2013 No. 37193 3 BOARD NOTICES BOARD NOTICE 271 OF 2013 THE SOUTH AFRICAN PHARMACY COUNCIL RULES RELATING TO GOOD PHARMACY PRACTICE The South African Pharmacy Council herewith
More information502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX:
DEPTFORD SURGERY 502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX: 020 8692 7374 Email - lewccg.g85711-general@nhs.net www.deptfordsurgery.nhs.uk PARTNERS Dr. Sarah Hawxwell MBBS DCH DRCOG
More informationWellDyneRx Mail Service General Questions and Answers
WellDyneRx Mail Service General Questions and Answers I. Location/ Hours of Operation 1. Where is WellDyneRx Mail Pharmacy located? WellDyneRx mail pharmacy has two locations: 1) Centennial, CO, a suburb
More information1. Overview of the Surgery
CONTENTS 1. Overview of the Surgery 2. Job Specification 3. Job Description 4. Application Form HOW TO APPLY FOR THIS POST Completed Application Forms should be sent to the surgery and marked for the attention
More informationImproving Urgent and Emergency care through better use of pharmacists. Introduction. Recommendations. Shaping pharmacy for the future
Improving Urgent and Emergency care through better use of pharmacists The Royal Pharmaceutical Society (RPS) believes that pharmacists are an underutilised resource in the delivery of better urgent and
More informationSupport Request Ticketing System User Guide
Support Request Ticketing System User Guide Prepared by: Last Updated Document Ref: Document Version: Rapid4Cloud March 2016 Support Request Ticketing System User Guide 1.1 Copyright 2016, Rapid4Cloud
More informationInvoices arriving into school should be stamped and sent off to Accounts Payable, where they will be scanned into SAP
SAP Vendor Invoice Management - Guidance for Coders Invoices arriving into school should be stamped and sent off to Accounts Payable, where they will be scanned into SAP You will be notified of invoices
More information