East Street Surgery, South Molton. Patient Satisfaction Survey Results 2014

Size: px
Start display at page:

Download "East Street Surgery, South Molton. Patient Satisfaction Survey Results 2014"

Transcription

1 East Street Surgery, South Molton Patient Satisfaction Survey Results 2014 This year following advice from the Patient Reference Group, the practice undertook the survey online but due to lack of uptake we decided to offer a paper version as well. This proved to be more popular with over 250 responses in the 1 month time frame. We assumed (wrongly) that we could then data enter onto the electronic survey and have one set of results, hence why this year we have two sets of results for our patient satisfaction results. Following discussion with the Patient Reference Group we agreed to survey using 10 questions in total, 3 based on repeat prescriptions, 3 based on communication methods, 3 based on access and 1 on infection control (this was a practice requirement). We also asked patient to focus on service and asked for feedback on any gaps they are aware of or any improvements they feel we could make to the service. Below please find the results for each question followed by the comments made about service. 1 P a g e

2 Prescriptions How do you order your repeat prescription? Using the repeat service provided by the chemist = 77 patients 33% By the practice website = 43 patients 18% In person/at the surgery = 113 patients 49% 1) 2) If you answered 1 or 2 in the previous question, how long do you give for your repeat prescription to be ready at the chemist after you have requested it from the practice? Less than 48 hours 14% At least a week 27% More than 48 hours 59% 2 P a g e

3 3) How do you rate the speed of your repeat prescription service? Very Good 30% Poor 3% Fair 22% Good 45% Communication 4) Do you find the practice website of any use? Did not know there was one 48% 122 patients Yes 28% 70 patients No 24% 60 patients 3 P a g e

4 5) Did you find the practice newsletter helpful? It is available from the surgery or via the practice website Did not know there was one 64% 161 patients Yes 32% 82 patients No 4% 9 patients Access 6) Do you know you can request a telephone consultation with a GP? No 16% Yes 84% 4 P a g e

5 7) Are you aware how to gain medical help outside of normal working hours? No 13% Yes 87% 8) Do you know you can book an appointment in advance with the GP of your choice? No 15% Yes 85% 5 P a g e

6 Infection control 9) Considering the cleanliness of the practice do you feel it is? Poor 0% Fair 1% Good = 78 patients 33% Very Good = 158 patients 66% Results from the electronic survey done via the practice website. (These results will be put into graph format at a later date) patients % Prescriptions How do you order your repeat prescription? 67 patients answered In person/at the surgery 7 10% By the practice website 52 77% Using the repeat service provided by the chemist = % How long do you give for your prescription to be ready at the chemist after you have requested it from the practice? At least a week 9 14% More than 48 hours 49 78% Less than 48 hours 5 8% How do you rate the speed of your repeat prescription service? Poor 2 3% Fair 17 26% Good 25 37% Very good 23 34% Communication Do you find the practice website of any use? Yes 50 74% No 10 14% Did not know there was one 9 13% 6 P a g e

7 Did you find the practice newsletter helpful? It is available from the surgery or via the practice website Yes 22 32% No 5 7% Did not know there was one 42 61% Access Do you know you can request a telephone consultation with a GP? Yes 53 78% No 15 22% Are you aware of how to gain medical help outside of normal working hours? Yes 47 71% No 19 29% Do you know you can book an appointment in advance with the GP of your choice? Yes 65 96% No 3 4% Infection control Considering the cleanliness of the practice do you feel it is? Poor 1 1% Fair 5 7% Good 41 60% Very Good 22 32% Focus on Services comments made by patients (both on-line and paper format) Extended opening hours e.g. surgery on a Saturday morning to accommodate working people. A lot of people work out of the town and have to take time off to make surgery hours. Advice of blood/urine test result would be helpful even if reading is OK. Too long for an appointment Booking appointments is difficult unless one is needed long in advance or immediately. If one rings on a Mon. for an appointment on Wed. you are told to ring again after 4 on Tues v.v. tiresome. I am very satisfied with surgery. It s when you come to collect your prescriptions there always appears to be a problem. Service is very friendly and always do their best to help. / By and large v. satisfactory. / Make sure pre-booking works. It can be difficult. / Satisfactory for me, all staff very helpful. / Sometimes it is difficult to get through on the phone (listening to message over and over) is this due to reduced staffing on reception? More warning of closures perhaps please? Otherwise we are pleased to be at such a good surgery. Better continuity of care please very bitty with various doctors only working 2 days, etc. others not familiar with case and have to explain everything. Otherwise we are very lucky to have such an excellent surgery. Thanks. 7 P a g e

8 I would prefer to be able to see/speak to one of the practice GPs out of hours e.g. weekends, evenings, in the same service that vets give. I have no faith in out of hours locums or doctors. Very good service. / Very good. / Very friendly team full credit. / All very good. / I understand services like physiotherapy are extremely limited, however as a long standing sufferer of pain in hips/leg if you can t refer since not justified, please suggest exercises or to go private and suggest type of treatment needed if you can t recommend a practitioner or particular practice. Service is excellent. / Generally very pleased with all aspects. / I think service is very good. None. Compared to both our family relatives it is by far the best and has been for many past years. Car parking for the elderly. / Very happy with surgery. / Always been very efficient. / All very good. Overall good service. Receptionists especially deserve a pat on the back! Maybe a hand sanitizer gel available for use in reception when arriving and leaving and maybe a box of tissues. A better way to organise sick notes maybe as taking up an appointment for one is taking an appointment from someone who really needs it but other than that all around a good surgery. Many thanks to everyone. Repeat scripts from surgery very good. From chemist not good have to wait over a week sometimes, hence have to keep over supply of medication. All good perfect service, no issues at all. V. happy with practice and care. Thank you. I find the practice an excellent service and have complete faith in the staff and doctors. I have no complaints about the surgery. I have always managed to access any services I need. It has been to a good standard every time I have needed medical assistance. I feel the practice provides a very good service. / All is good. / Very good. / At this moment in time I have not any but would put suggestions in a suggestion box if available. If all doctors listened as well as just heard this would be good. Most do listen, in fairness to a very good practice. The practice has provided me with a good service over the past 10 years. So please continue to provide your good service. Very good for being able to see a doctor or nurse the same day of calling. Service is very good although more appointments after 4.30 would be very helpful. Re Infection Control: Antibacterial hand spary would be good as doors are not automatic, so would help with cross contamination on handles, etc. and numbering system. Car parking would be appreciated. / Always been happy with the service given. / 8 P a g e

9 Very happy with the service given by the surgery, but find the service from the chemist inconsistent when requiring repeat prescriptions. Not aware of any. / Can t think of any. / Very happy. / None really. / Not sure there is really, always been happy. / No complaints at all always excellent. 10/10. Generally very satisfied with service offered. Very pleased with the service I am given at the Surgery. I have received nothing but good service from the practice. No complaints first time making appointment staff very efficient and helpful. Difficult to make appointments with desired doctor. Told to phone back later by which time they are all gone. The waiting times for the nurse, twice I have waited nearly an hour and then had to leave due to school pick-up. To be taken seriously when we come in with something wrong and the doctor not to just (Google) it with you sat right next to him/or her doesn t inspire confidence in your GP. Access with pushchairs/wheelchairs is difficult. Not sure how this could be resolved tho. It is a pity one cannot book an appointment sometime ahead e.g. B12 injection 3 months hence. Difficult to call to make an emergency appointment at 8.30 if you are working. Rarely need to come to surgery thankfully. Perhaps more distribution of newsletter wasn t aware it existed. Difficulty getting an appointment at short notice. More updates to newsletter with doctors names etc. when new ones are on. Automatic doors into the surgery to give easier access for disabled people and parents with pushchairs. You could make the repeat prescription form easier by putting the patient s medicine on the website so it just had to be ticked The staff are brilliant. Waiting times can sometimes be extended as doctors do give plenty of attention to each patient so could we have a better selection of magazines in the waiting room especially for men! Make all appointments bookable in advance if wanted to save stress phoning at 8.30am! Remove carpets and have floors that can be washed over easily and thoroughly to lessen germs and infections 9 P a g e

10 Very happy no problems I find the service at the practice very good but recently it has been increasingly difficult to get through on the telephone More information could be posted on your website. I attended the surgery for repeat prescriptions and take them to the pharmacist of my choice. I do attend meetings, problems I have had have been answered satisfactorily for me. I have no comment to make only that I find the service you provide very good, and the receptionists good in answering my queries. Thank you. Difficult to understand the process for vaccination and travel to countries beyond Europe. Current system in place failed, as no-one appeared to be aware of what changes had been made to the system. No malaria prophylaxis, or visit to bird flu endemic country and prevention could be discussed. INR results should be ed rather than rely on snail mail We have never experienced any problems and find everything about the practice excellent I am aware of no gaps in the service Much better service should be considered for smear tests and much improved privacy The reception staff are always helpful. I am 75 and find both my GP and the Practice Nurses very patient and with positive solutions to any problems that I might have. The one time that I had to see someone who was not my GP, but a locum, he did not seem to know what the medication was with which I was having the problem All very good Repeat prescriptions: It would help if medication could be prescribed in amounts that would last at least one month rather than 28 days for some and longer for other items. This would aid the memory on when to re-order Focus on young people and make them feel comfortable. Waiting room not great. Open hours altered e.g. surgery open on a Saturday morning to accommodate working life. A lot of people work out of the town and have to take time off work to make surgery hours I am very happy with the diabetic nurse service; I believe the practice needs another doctor, given that the population of the town has nearly doubled since I look forward to the new surgery on the Linden homes development and hope that it will be built as a matter of urgency. As someone who is dependent on the NHS I fell that I have received very good service at East Street Surgery. All the staff are friendly and helpful. I do feel that the staff could do with better facilities but understand that discussions are ongoing about developing a new surgery. Can be hard to get through on the phone at times 10 P a g e

11 Please ensure any locums are up to the high standards as the practice doctors The out of hours service is a nightmare to access since it has been channelled through 111. It is difficult to maintain communication with community nurses especially out of hours. I think that you are all without exception, Brilliant! I work with young people in care and I can tell you that your service and practice is better than most. Timings of appointments can be a bit hit and miss. Often later than the time requested Cant think of anything other than the somewhat cramped conditions in the waiting room Telephone consultations are very useful and great for people like myself that are self-employed and don t find it easy to come into the surgery because of work. Generally very happy with the service It would be helpful to be able to make next day appointments prior to 4pm previous day as not always convenient to phone then. Need to be able to call the on the surgery weekends in an emergency it is comforting to deal with your own Dr in a crisis and not strangers The service I have from the practice no improvement would be possible. Thank You. I like to be able to *order a repeat prescription by phone* get repeats for more than a month. I will always need medication and it is reviewed annually not monthly. Many times repeat prescriptions are not ready at chemist (Boots) after 48 hours. Repeat prescription page on website is faultly, if you press enter on any of the lines it is then sent before you have finished completing the form. Not aware of any gaps so far. New premises needed with easier access and parking I am very happy and appreciative of the surgery and the professionalism of all the staff I have access to. Given the obvious physical constraints of the premises the practice provides and outstanding service. With the ever increasing no of people I think you are giving a very good service Fortunately I do not visit very often, I have always been seen promptly if an urgent appt is needed. Non urgent appt outside of normal working hours can be difficult to arrange. Most of the receptionists are friendly; however there is room for improvement I feel there should be far easier access to counselling services, both short term and long term. It is readily available to those like myself who can afford to go privately, but not for the less well off. 11 P a g e

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried

More information

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 PATIENT SATISFACTION SURVEY 2011 Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 We appreciate your time in commenting

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 %

APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 % APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 % Access to a Doctor or Nurse for a ROUTINE appointment No Opening 6% 5% 19% 51%

More information

Patient Satisfaction Survey May 2014. Nurses, Healthcare assistant and Phlebotomist

Patient Satisfaction Survey May 2014. Nurses, Healthcare assistant and Phlebotomist Patient Satisfaction Survey May Nurses, Healthcare assistant and Phlebotomist N: Hannah Holland / Patient Satisfaction Survey - / Patient Satisfaction Survey May Nurses . In the past, how many times have

More information

Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION THE SURVEY

Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION THE SURVEY Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION Patient Involvement has been a key initiative of the Department of Health over the last few years to ensure that patients are

More information

Ley Hill Surgery Patient Questionnaire Results 2015

Ley Hill Surgery Patient Questionnaire Results 2015 Ley Hill Surgery Patient Questionnaire Results 2015 1. How do you rate the hours that the Practice is open for appointments? Excellent 34% Good 36% Satisfactory 15% Fair 11% Poor 1% 2. How do you normally

More information

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9 Deneside Medical Centre (A83075) Patient Satisfaction Survey 250 Surveys given out/posted but only 178 returned 1. How helpful do you find the receptionists at the Surgery? Very helpful 172 Fairly helpful

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS

The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS Introduction The PPG Survey was carried out to allow patients and their carers to feedback on key aspects of the service

More information

Patient Participation Group Report 2015

Patient Participation Group Report 2015 Patient Participation Group Report 2015 Pangbourne Patient Participation Group Annual Report for the Practice website The PPG The Pangbourne Patient Participation Group (PPG) was set up in 2010 and had

More information

Patient Satisfaction Survey

Patient Satisfaction Survey Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory

More information

LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14

LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14 LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14 Question 5. Please comment on your experience in obtaining an appointment to see a doctor or nurse. Respondent Number 1 Difficult to get through

More information

Patient satisfaction survey

Patient satisfaction survey Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is

More information

YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015

YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015 YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015 Our patient participation group is a virtual group. We contact our patients via e-mail however if a patient does not have access to the internet

More information

15. What is the best thing about your GP surgery?

15. What is the best thing about your GP surgery? 15. What is the best thing about your GP surgery? - Friendly and local, it's history (via various changes) goes back over a century! - Really helpful - Quick appointments, friendly receptionists - Availability

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15 http://www.sillothgroupmedicalpractice.nhs.uk Please follow the link above to access the results of our patient survey for 2014-2015 We

More information

2014-15. St Lawrence Road Surgery. Patient Satisfaction Survey Results

2014-15. St Lawrence Road Surgery. Patient Satisfaction Survey Results 2014-15 St Lawrence Road Surgery Patient Satisfaction Survey Results Total Practice Population = 4432 Total number of questionnaires issued = 250 (5.6% of practice population) Total number of questionnaires

More information

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 At the beginning of March 2014, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013 Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has approximately 14,000 patients The practice operates to CQC Standards. We have five GP Partners,

More information

Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014

Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014 Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014 Attendance from the Practice: Dr Elizabeth McGinn (GP Partner), Sandra Connolly (Practice

More information

PPG / vppg Patient Survey Report Updated 22 nd March 2012

PPG / vppg Patient Survey Report Updated 22 nd March 2012 Dr A Augustine Jenner Health Centre Dr M V Edwards 201 Stanstead Road Dr C Lamptey Forest Hill Dr R M Rowland SE23 1HU Dr A Sykes Tel: 020 3049 2960 Dr S Van Cooten Fax: 020 3049 2961 Dr A Warsop Practice

More information

Patient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014

Patient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014 Patient Participation Report 2013/14 Produced for the Patient Participation DES 2011/2013 Cheryl Palmer Practice Business Manager March 2014 Page 1 of 6 This report shows how the Practice has engaged with

More information

UEA Medical Centre Patient Satisfaction Survey Results 2012/13

UEA Medical Centre Patient Satisfaction Survey Results 2012/13 SURVEY DATA COLLECTED BETWEEN OCTOBER 2012 AND JANUARY 2013 40 sheets filled in for twelve doctors = TOTAL OF 480 SHEETS REVIEWED LENGTH OF REGISTRATION Sample size - 480 Last year Registered 0 2 years

More information

Improving Practice Questionnaire Abbreviated Report

Improving Practice Questionnaire Abbreviated Report Improving Practice Questionnaire Abbreviated Report Stillmoor House Medical Practice July 2013 - December 2014 1 Northleigh House Thorverton Road Matford Business Park Exeter EX2 8HF t 0845 5197493 f 01392

More information

Lensfield Medical Practice - Patient Survey 2013/14

Lensfield Medical Practice - Patient Survey 2013/14 Lensfield Medical Practice - Patient Survey 2013/14 1. From your experience how easy has it been for you to access the doctor when necessary? Very easy 40.9% 61 Fairly easy 37.6% 56 Fairly difficult 20.8%

More information

Questions often asked by patients and answers from the Randolph Surgery

Questions often asked by patients and answers from the Randolph Surgery Questions often asked by patients and answers from the Randolph Surgery 1. Why does the Randolph Surgery insist that everyone over 40 (or anyone who requires prescribed medication under 40) has a comprehensive

More information

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good.

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good. The Manor Surgery Patient Satisfaction Survey 2013-2014 There were 372 respondents to the Patient Survey questionnaire. The gender of the respondents to the questionnaire was 64.25% female and 35.75% male.

More information

Phoning the Practice

Phoning the Practice Pakuranga Medical Centre Patient Survey June 2013 Phoning the Practice 6 51% 52% 5 4 4 34% 3 2 12% 1 3% 1% 0 Never Sometimes Usually Always Never Sometimes Usually Always Phone Answered Promptly Ability

More information

THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 2008-2009

THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 2008-2009 THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 28-29 USING THE GENERAL PRACTICE ASSESSMENT QUESTIONNAIRE Distribution: GPs PCT Staff PPG Date March 29 Page 2 of 16 REPORT ON PATIENT SATISFACTION SURVEY

More information

Prices Mill Surgery. Patient Satisfaction Survey. Results

Prices Mill Surgery. Patient Satisfaction Survey. Results 2014 Prices Mill Surgery Patient Satisfaction Survey Results Prices Mill Surgery Patient Satisfaction Survey Results 2014 Contents s Contents P1 Survey Results s Overview of survey Patient demographics

More information

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013 Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available

More information

Patient Survery 2011-2012

Patient Survery 2011-2012 Patient Survery 2011-2012 This survey was conducted in house and the results analysed by Mrs A Piper Practice Manager. The full survey results including graphs are available on our website The Questionnaires

More information

Some of these issues, as you will discover, are unfortunately not fixable by us.

Some of these issues, as you will discover, are unfortunately not fixable by us. We would like to give a big thank you to all those people who completed our patient questionnaire survey. This is the only way we know how we are doing and helps us to focus on areas of weakness in the

More information

Patient Satisfaction Survey Results

Patient Satisfaction Survey Results Patient Satisfaction Survey Results Aims The aim of this survey was to assess how the practice is meeting, or not meeting, the expectations of its patients. The data collected will be used to identify

More information

Report on. Tudor House Surgery & Rectory Road Surgery now known as

Report on. Tudor House Surgery & Rectory Road Surgery now known as Report on Tudor House Surgery & Rectory Road Surgery now known as July 2014 1 Introduction Healthwatch Wokingham Borough is one of 152 local Healthwatch organisations that were established throughout England

More information

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 -

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 - THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014 The Tudor Surgery PRG Report 2013/14-1 - CONTENTS Background 3 Areas of priority for 2013/14 4 2013/14 - Patient survey process 4 2013/14

More information

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice ~I would just like to say whenever I have to phone Pepys Ave surgery, whoever you speak to, always answers in a really pleasant manner.

More information

Surgery Opening Times. Website - www.pembrokeroadsurgery.co.uk. Registering with the Practice. Practice Area. Text Message Service

Surgery Opening Times. Website - www.pembrokeroadsurgery.co.uk. Registering with the Practice. Practice Area. Text Message Service Surgery Opening Times Mon/Thurs/Fri 8:15am - 6:30pm PRE-BOOKED APPOINTMENTS ONLY Tues and Weds 8.15am - 7.00pm PRE-BOOKED APPOINTMENTS ONLY Saturdays 8:30am - 10:30am PRE-BOOKED APPOINTMENTS ONLY We are

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

Patient Participation Group Report 2014/15 Station House Surgery, Kendal

Patient Participation Group Report 2014/15 Station House Surgery, Kendal Patient Participation Group Report 2014/15 Station House Surgery, Kendal 1. BACKGROUND The Patient Participation Group (PPG) has just completed a third successful year. Thank you to all those who continue

More information

Putnoe Medical Centre Patient Survey Report and Action Plan

Putnoe Medical Centre Patient Survey Report and Action Plan Putnoe Medical Centre Patient Survey Report and Action Plan 2013/2014 This report summarises the Results and Action Plan for this year s Patient Satisfaction Survey. Patient Representation Group The Patient

More information

Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015

Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015 Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015 Practice Improvement Questionnaire Report March 2014/15 Page 1 Moorland Medical Centre Practice Improvement Questionnaire Report

More information

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk 24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the

More information

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014 Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has 13,800 patients. The practice operates to CQC Standards. We have four GP Partners, Drs B

More information

Our survey as in other years has brought out similar results all within 1% of last years achievements.

Our survey as in other years has brought out similar results all within 1% of last years achievements. Hello to you all. I would once again like to thank you all for allowing me to contact you in order to get your thoughts and ideas on our service and where we could improve or add new services. Our survey

More information

Local Patient Participation Report North End and Steeple Claydon Surgeries, Buckingham

Local Patient Participation Report North End and Steeple Claydon Surgeries, Buckingham Local Patient Participation Report North End and Steeple Claydon Surgeries, Buckingham Table of Contents Introduction... 1 Patient Reference Group... 1 Agreeing areas of priority... 2 Collating patients

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

Summary of Malago Surgery Patient Satisfaction Survey

Summary of Malago Surgery Patient Satisfaction Survey Summary of Malago Surgery Patient Satisfaction Survey Introduction Malago Surgery conducted a Patient Satisfaction Survey during February and March 2013. Questionnaires were made available to all patients

More information

PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY

PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY Since we started our PPG in 2011 the group has grown from 30 members to 69 members. The surgery still continues to advertise the PPG on the surgery

More information

Arden Medical Centre

Arden Medical Centre Arden Medical Centre Dr Nigel C Wood Albany Road MB BS MRCP DRCOG Stratford-upon-Avon Dr Jill Crowfoot CV37 6PG MB ChB MRC GP DRCOG Tel: (01789) 414942 Dr Hazel Blanchard Fax: (01789) 296427 MB ChB MRCGP

More information

Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS

Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS Appointments & Emergencies Tel : 01642 553738 For Results & General Enquiries : Tel : 01642 554967 Please visit our surgery website for

More information

LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015

LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015 Dear patients LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015 Thank you to all the 244 patients who completed our Patient Services Questionnaire on-line and the 29 patients who completed

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing

More information

Notting Hill Medical Centre

Notting Hill Medical Centre Removal of Patients The surgery has the right to remove a patient from our list for any of the following reasons: We consider that the relationship between you and the Practice is in danger of breaking

More information

Hockwell Ring Medical Practice Results, Recommendations and Response

Hockwell Ring Medical Practice Results, Recommendations and Response Results, Recommendations and Response 30 The Green, Luton Throughout the months of September to December 2013 Healthwatch Luton conducted a review of GP Services. Listed below are the patient survey results,

More information

What do you like best about your dental practice?

What do you like best about your dental practice? Their approach, friendly and trustworthy. Understanding my needs. Friendly, thorough and don't do any unnecessary procedures. Friendly and competent. The team is always happy and smiling which puts you

More information

NHS Complaints Advocacy

NHS Complaints Advocacy NHS Complaints Advocacy Raising Concerns or Complaints About the NHS Advocacy in Surrey is provided by Surrey Disabled People s Partnership (SDPP) In partnership with SDPP is a registered Charity: 1156963

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Kings Road Medical Centre Practice Code: E87063 London Region North West Area Team Complete and return to: england.lon-nw-claims@nhs.net by no later than 31 March 2015 Signed on behalf of

More information

The Heathville Medical Practice PATIENT PARTICIPATION END OF YEAR REPORT 2012

The Heathville Medical Practice PATIENT PARTICIPATION END OF YEAR REPORT 2012 The Heathville Medical Practice Branch Surgery Dr. R. M. Watkins 5 Heathville Road 38 Warwick Avenue Dr. N. J. Gilbert Gloucester Tuffley Dr. A. Seymour GL1 3DP GLOUCESTER Dr. S. E. Richards Tel: 01452

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: Islington Central Medical Centre Practice Code: F83010 Signed

More information

Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59

Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 We would be grateful if you would complete this survey regarding the Nurse Practitioner Service at Westcroft. We want

More information

Thatcham Medical Practice Local Participation Report March 2014

Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice (TMP) is participating in an enhanced service initiative commissioned by NHS England. It ensures patients are involved

More information

KELSALL MEDICAL CENTRE NEWSLETTER

KELSALL MEDICAL CENTRE NEWSLETTER August/Sept 2015 WELCOME TO KELSALL MEDICAL CENTRE Welcome We would like to welcome Doctor Aled Donovan to Kelsall Medical Centre. Doctor Donovan will be working Tuesday, Wednesday, Thursday and Friday

More information

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust East of England Ambulance Service NHS Trust Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust Author: Laura Mann, Patient Experience Analyst Data Period: 23 rd to

More information

DR. PMA SIMPSON AND PARTNERS NEWSLETTER SUMMER 2016

DR. PMA SIMPSON AND PARTNERS NEWSLETTER SUMMER 2016 DR. PMA SIMPSON AND PARTNERS NEWSLETTER SUMMER 2016 TEST RESULTS The practice sends of approximately 500 test samples every week, and when the results come back they have to be checked by one of the GPs.

More information

The practice looked at the following factors that make up the groups which are a representation of the wider patient population:

The practice looked at the following factors that make up the groups which are a representation of the wider patient population: HILLSIDE PRACTICE Local Patient Participation Report, April 2011 to March 2012 Background information Hillside Patient Forum is a practice patient group which has been in existence since soon after the

More information

Hall grove Group Practice: Patient survey March 2012. Results

Hall grove Group Practice: Patient survey March 2012. Results 1 Hall grove Group Practice: Patient survey March 2012 Forms were given out at reception at both Hall Grove and Parkway. In addition, forms attached to prescriptions. Box on reception desk for completed

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams

More information

Patient Satisfaction Survey Report March 2013

Patient Satisfaction Survey Report March 2013 Patient Satisfaction Survey Report March 2013 Background Information:- The Practice Manager met with the Patient Group Members on January 28 th and a discussion was held on the issues that everyone felt

More information

75% 17% 6% 1% 1% 94% 6% 77% 9% 2% 1% 90% 9% 1%

75% 17% 6% 1% 1% 94% 6% 77% 9% 2% 1% 90% 9% 1% Plateau Pediatrics Patient Satisfaction Survey Website Summary 2014 Plateau Pediatrics conducted our annual patient satisfaction survey in May of 2014. Similar to previous surveys, this was a one page,

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Practice Code Ash Vale Health Centre H81013 Signed on behalf of practice Jon Fox Date 30 th March 2015

More information

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:

More information

CENTRAL AVENUE SURGERY ARDROSSAN HEALTH CENTRE ARDROSSAN KA22 7DX. TEL 01294 463838 Fax 01294 462798 www.ardrossanhealthcentre.co.

CENTRAL AVENUE SURGERY ARDROSSAN HEALTH CENTRE ARDROSSAN KA22 7DX. TEL 01294 463838 Fax 01294 462798 www.ardrossanhealthcentre.co. CENTRAL AVENUE SURGERY ARDROSSAN HEALTH CENTRE ARDROSSAN KA22 7DX TEL 01294 463838 Fax 01294 462798 www.ardrossanhealthcentre.co.uk EVENINGS, WEEKENDS & PUBLIC HOLIDAYS please telephone 111 for urgent

More information

Tadcaster Medical Centre Patient Participation Group Report. March 2013

Tadcaster Medical Centre Patient Participation Group Report. March 2013 Tadcaster Medical Centre Patient Participation Group Report March 2013 Tadcaster Medical Centre is a GP surgery located in the town of Tadcaster. The building is open from 8.30 am to 6.00 pm Monday to

More information

Bethesda Medical Centre Patient Participation Group

Bethesda Medical Centre Patient Participation Group Bethesda Medical Centre Patient Participation Group Review of Patient Questionnaire 2014-21 January 2015 Apologies: 3 Members Present: 8 members, Sue Clarke, Rachael Cousins. Results of Patient Questionnaire

More information

Patient & Practice Charter

Patient & Practice Charter PEARTREE MEDICAL CENTRE 159 Peartree Road Normanton Derby DE23 8NQ Patient & Practice Charter 2013 1 Telephone: 01332 360692 Fax: 01332 368181 Out of Hours: 111 Peartree Medical Centre Staff Doctors Dr

More information

HSF Assist Providing support and advice when it is most needed

HSF Assist Providing support and advice when it is most needed HSF Assist Providing support and advice when it is most needed Welcome to your new HSF Assist service - part of your health cash plan cover. HSF Assist provides you with unlimited access to a variety of

More information

Health Services in the UK

Health Services in the UK Health Services in the UK For general health advice, there are many resources available, both on and offline. A vast amount of information, including a 'Health A-Z', 'Medical Dictionary' and 'Symptom Checker'

More information

Plateau Pediatrics Patient Satisfaction Survey Website Summary 2015. Survey Results

Plateau Pediatrics Patient Satisfaction Survey Website Summary 2015. Survey Results Plateau Pediatrics Patient Satisfaction Survey Website Summary 2015 Plateau Pediatrics conducted another patient satisfaction survey for two weeks in April of 2015. Similar to previous surveys, this was

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dr R C Gulati & Dr P Gulati 357-359 Dickenson Road, Longsight,

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

Patient Satisfaction Survey Report 2014

Patient Satisfaction Survey Report 2014 Patient Satisfaction Survey Report 2014 The survey ran for 6 weeks from 20 th December 2013 to 31 st January 2014. 11 GPs and 4 nurses were asked to give out survey sheets to patients. Survey sheets were

More information

Patient Participation Report 2013

Patient Participation Report 2013 Dr Tina Archdeacon 12.3.13 Patient Participation Report 2013 This report outlines the actions taken to increase patient participation, in the service provision of Wheatfield Surgery To achieve this we:

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

Patient survey results and Action Plan 2011-2012

Patient survey results and Action Plan 2011-2012 Dr Seal Dr Hughes Dr Wedner Dr Margutti Dr Thomson The Station Practice Station Plaza Medical Centre Station Approach Hastings East Sussex TN34 1BA Tel 1424 464756 Fax 1424 464757 Patient survey results

More information

Drs G J Cox, M Karpha, and S L Harman West Oak Surgery 319 Westdale Lane Mapperley Nottingham NG3 6EW PATIENT PARTICIPATION REPORT 2014/15

Drs G J Cox, M Karpha, and S L Harman West Oak Surgery 319 Westdale Lane Mapperley Nottingham NG3 6EW PATIENT PARTICIPATION REPORT 2014/15 Drs G J Cox, M Karpha, and S L Harman West Oak Surgery 319 Westdale Lane Mapperley Nottingham NG3 6EW PATIENT PARTICIPATION REPORT 2014/15 Practice Code: Practice Name: C84696 West Oak Surgery An introduction

More information

Mawbey Group Practice G85130 Lambeth CCG. http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf

Mawbey Group Practice G85130 Lambeth CCG. http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf Mawbey Group Practice G85130 Lambeth CCG Patient Participation Report April 2013-March 2014 The web address of this document is http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf Our Practice

More information

PATIENT FOCUS GROUP Review of Patient Survey Caen Medical Centre on Tuesday 7th October 2014

PATIENT FOCUS GROUP Review of Patient Survey Caen Medical Centre on Tuesday 7th October 2014 PATIENT FOCUS GROUP Review of Patient Survey Caen Medical Centre on Tuesday 7th October 2014 Attendees Dr Brian Bennett Sue Bennett, Practice Manager (SB) Mary Guest, Practice Nurse Julie Tanton, Administrator

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: The Streatfield Medical Centre Practice Code: E84646 NW london Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

International Office Guide Using health services in the UK. www.nottingham.ac.uk/internationalstudents/health

International Office Guide Using health services in the UK. www.nottingham.ac.uk/internationalstudents/health International Office Guide Using health services in the UK www.nottingham.ac.uk/internationalstudents/health International Office Guide Using health services in the UK The information provided in this

More information

Tamar Valley Health Patient and Carer Satisfaction Survey 2013.

Tamar Valley Health Patient and Carer Satisfaction Survey 2013. Tamar Valley Health Patient and Carer Satisfaction Survey 2013. 527 responses from patients and carers. Please see separate document for the practice response. 1) Which Health Centre do you usually attend?

More information

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 The Practice has two surgeries: Huddersfield Road Surgery at 6 Huddersfield Road, Barnsley. Barugh Green Surgery at 44 Cawthorne

More information

Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford

Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford Contents The Patient Reference Group (PRG)... 3 Active Practice Involvement... 3 Ethnicity of the Patient

More information

Wargrave House Surgery

Wargrave House Surgery Wargrave House Surgery Wargrave House Surgery 23 St Owen Street Hereford HR1 2JB 01432 272285 Dr Mike Johnson Dr Sarah Johnson Dr Abigail Goodwin Dr Nigel Fraser Dr James Papworth Dr Clare Jones Mr D Goodfellow

More information

Rushcliffe Clinical Commissioning Group

Rushcliffe Clinical Commissioning Group Rushcliffe Clinical Commissioning Group 2 3 WELCOME This booklet gives information about the practice and the services that we provide. Belvoir Health Group is a large Practice with surgeries in Cropwell

More information