How to plan for a Disaster Recovery strategy. Nicholas Gee BCAP Jodie Rugless RDNS SA

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1 How to plan for a Disaster Recovery strategy Nicholas Gee BCAP Jodie Rugless RDNS SA

2 Agenda Drivers The need for DR! Why we are all here? Objectives What can be achieved? The Costs Involved The Cost of Downtime!! The Solution for RDNS Evaluation of Risks Decision Making Process! Summary

3 About BCAP Business Continuity Asia Pacific is part of Business Continuity Group In Business Continuity for Over 10 Years. Double-Take Exclusive Distributor over 7 years. Over 1000 End User companies in ANZ (Over 20,000 globally) Customers are Small Business, Government and Enterprise mostly via Partner Channel. Partnered with Alphawest & Optus

4 About RDNS / YourLife Community health and care provider in SA and QLD 650+ Staff and 300+ Students clients seen each month 85% of our workforce is mobile

5 Drivers Why Disaster Recovery (DR)?

6 Drivers Why Disaster Recovery (DR)? Compliance Regulated Industries

7 Drivers Why Disaster Recovery (DR)? Compliance Regulated Industries Frightened by recent natural disasters

8 Drivers Why Disaster Recovery (DR)? Compliance Regulated Industries Frightened by recent natural disasters Current DR Strategy doesn t work or is too Complex.

9 Drivers Why Disaster Recovery (DR)? Compliance Regulated Industries Frightened by recent natural disasters Current DR Strategy doesn t work or is too Complex. Not sure if you need a DR Strategy?

10 Drivers Why Disaster Recovery (DR)? Compliance Regulated Industries Frightened by recent natural disasters Current DR Strategy doesn t work or is too Complex. Not sure if you need a DR Strategy? Downtime Costs!!...

11 What were the drivers for RDNS SA?

12 What were the drivers for RDNS SA? Building Consolidation

13 What were the drivers for RDNS SA? Building Consolidation Compliance

14 What were the drivers for RDNS SA? Building Consolidation Compliance Cost of down time

15 What were the drivers for RDNS SA? Building Consolidation Compliance Cost of down time Risk of Downtime

16 Disasters Do Happen!

17 Disasters Do Happen! Christchurch, NZ

18 Even in Australia s Capital Cities

19 Even in Australia s Capital Cities Brisbane - Jan 2011

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21 Cyclone Yasi, QLD - Feb 2011

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23 Japan 2011

24 Understanding Downtime Disaster 1% Disaster Recovery Unplanned 9% High Availability Planned 90% (Continuous Operations) Downtime refers to a period of time or a percentage of a time span that a machine or system (usually a computer server) is offline or not functioning, usually as a result of either system failure (such as a crash) or routine maintenance. Don t confuse Reliability with Availability

25 Recovery or Migration Objectives RPO: How much data can the business afford to lose? Outage RTO: How long can the business be down? Days Hrs Mins Secs Mins Hrs Days Wks Past Point Objective Present You are here Time Objective Future Backup Snapshots Manual Replication Automated

26 RDNS RTO s and RPO s for Tier 1 Servers RPO = 1 hour RTO = 1 hour

27 The Cost of Downtime?

28 The Cost of Downtime? Costs Financial (per hour)

29 The Cost of Downtime? Costs Financial (per hour) Cost of Reputation

30 The Cost of Downtime? Costs Financial (per hour) Cost of Reputation Costs Lost Business

31 The Cost of Downtime? Costs Financial (per hour) Cost of Reputation Costs Lost Business Costs Jobs (You re fired!!)

32 The Cost of Downtime? Costs Financial (per hour) Cost of Reputation Costs Lost Business Costs Jobs (You re fired!!) Cost - Productivity

33 What s the Cost of Downtime? What would a major disruption cost your company per hour? Cost of Downtime Per Hour $1M - $5M 13% $5M + 5% $500K - $999K 15% $50K - $99K 26% $Millions per Hour Energy Telecom Manufacturing Average Financial Services IT Insurance Retail Pharma $250K - $499K 15% $100K - $249K 23% 0 Source: META Group Source: AFCOM Membership Survey (Association For Computer Operations Management); Data Center Institute

34 The Real Risk of Down Time

35 The Financial Cost of an Outage Productivity and Opportunity - RDNS $400,000 $300,000 $200,000 $100,000 $0 Sunday Monday Tuesday Wednesday Thursday Friday Sunday

36 Identify your Requirements

37 Identify your Requirements Identify your Tier 1, Tier 2 and Tier 3 Workloads

38 Identify your Requirements Identify your Tier 1, Tier 2 and Tier 3 Workloads Determine RPO s for Tier 1, Tier 2 and Tier 3 Workloads How much data can you afford to loose? Is a nightly backup really sufficient when RPO of seconds is an option?

39 Identify your Requirements Identify your Tier 1, Tier 2 and Tier 3 Workloads Determine RPO s for Tier 1, Tier 2 and Tier 3 Workloads How much data can you afford to loose? Is a nightly backup really sufficient when RPO of seconds is an option? Determine RTO s for Tier 1, Tier 2 and Tier 3 Workloads How much Downtime can you tolerate? 2 mins?, 15 mins?, 1 hour? 4 hours? 24 hours?

40 Solution Considerations

41 Solution Considerations Choosing a Disaster Recovery Site Use an existing Remote Office? Engage a Hosted Infrastructure Provider? Utilize a Public Cloud Infrastructure?

42 Solution Considerations Choosing a Disaster Recovery Site Use an existing Remote Office? Engage a Hosted Infrastructure Provider? Utilize a Public Cloud Infrastructure? Choose a Network Provider & IT Partners

43 Solution Considerations Choosing a Disaster Recovery Site Use an existing Remote Office? Engage a Hosted Infrastructure Provider? Utilize a Public Cloud Infrastructure? Choose a Network Provider & IT Partners Choose a Replication Technology How to get your data to the DR site?

44 The Solution - RDNS Disaster Recovery Site Network Provider Solution Provider Choose a Replication Technology

45 The Solution - RDNS Disaster Recovery Site The Optus Elevate Cloud Network Provider Solution Provider Choose a Replication Technology

46 The Solution - RDNS Disaster Recovery Site The Optus Elevate Cloud Network Provider Optus Evolve Network Solution Provider Choose a Replication Technology

49 Portfolio of Leading Brands High Availability Replicate data and role swap workloads Point in time recovery with CDP Support physical and virtual environments Optimal RPO and RTO Disaster Recovery Real-time replication local or remote Recover to physical and virtual environments Point in time recovery with CDP Public or Private Cloud deployment Data and Systems Management Change Data Capture Share, integrate and transform data No downtime data migration - physical and virtual Monitor, manage and optimize resources

52 Real-Time Replication Benefits

53 Real-Time Replication Benefits No backup window Continuous replication transmits changes as they occur rather than requiring downtime to scan for changes

54 Real-Time Replication Benefits No backup window Continuous replication transmits changes as they occur rather than requiring downtime to scan for changes Less data loss (superior RPO) The faster changes are transmitted off the source, the less risk there is of data loss

55 Real-Time Replication Benefits No backup window Continuous replication transmits changes as they occur rather than requiring downtime to scan for changes Less data loss (superior RPO) The faster changes are transmitted off the source, the less risk there is of data loss WAN efficient Byte-level replication sends less than block-level Configurable compression levels Intelligent buffering and resynchronization for high-latency and network outage scenarios

56 Real-Time Replication - How It Works Application Layer User application Double-Take service Optus Evolve WAN Link VPN Application Layer Double-Take service Operating system Double-Take driver Operating system Double-Take driver Hardware Layer HDD Hardware Layer HDD Production Server DR Server

57 Real-Time Replication - How It Works Application Layer User application Double-Take service Optus Evolve WAN Link VPN Application Layer Double-Take service Operating system Double-Take driver Operating system Double-Take driver Hardware Layer HDD An initial mirror copies all of the data to the target Hardware Layer HDD HDD Production Server DR Server

58 Real-Time Replication - How It Works Application Layer User application Double-Take service Optus Evolve WAN Link VPN Application Layer Double-Take service Operating system Double-Take driver Operating system Double-Take driver Hardware Layer HDD Hardware Layer HDD Production Server DR Server

59 Real-Time Replication - How It Works Application Layer User application Double-Take service Optus Evolve WAN Link VPN Application Layer Double-Take service Operating system Double-Take driver Operating system Double-Take driver Hardware Layer HDD Hardware Layer HDD Production Server As confirmation of the write travels back to the application, Double- Take then sends the bytes to the target DR Server

60 Full-Server Failover to Cloud App_Svr_1 App_DR_3 Data Data Any App

61 Full-Server Failover to Cloud App_Svr_1 The source image is mirrored to the target server App_DR_3 Any App Any App Data Data Data

62 Full-Server Failover to Cloud App_Svr_1 Real-time Replication continuously protects the source App_DR_3 Any App Any App Data Data Data

63 Full-Server Failover to Cloud App_Svr_1 Real-time Replication continuously protects the source App_DR_3 Any App Any App Data Data Data

64 Full-Server Failover to Cloud If App_Svr_1 goes down, will failover to App_DR_3. App_Svr_1 App_DR_3 Any App Any App Data Data Data

65 Full-Server Failover to Cloud App_Svr_1 App_DR_3 Any App Any App Data Data Data

66 Full-Server Failover to Cloud At failover time, the system state of the source is merged with the target server App_Svr_1 App_DR_3 Any App Any App Data Data Data

67 Full-Server Failover to Cloud At failover time, the system state of the source is merged with the target server App_Svr_1 App_DR_3 Any App Any App Data Data Data

68 Full-Server Failover to Cloud App_Svr_1 App_DR_3 Any App Any App Data Data Data

69 Full-Server Failover to Cloud After reboot, the target server now has the identity and data of the original source Any App Any App Data Data Data

70 Full-Server Failover to Cloud App_Svr_1 After reboot, the target server now has the identity and data of the original source Any App Any App Data Data Data

71 Full-Server Failover to Cloud App_Svr_1 After reboot, the target server now has the identity and data of the original source Any App Any App Data Data Data Full-Server replicates all system state changes, including the registry and OS patches Completely Hardware & Hypervisor agnostic X2X Perfect for Cloud DR!!

72 RDNS DR Capability 22 Windows Servers Protected to Optus Elevate Cloud 10 Mbit/s Optus Evolve Private Network to Cloud Recovery Point Objective = <5 seconds Recovery Time Objective = 15 minutes Scalable Cloud Infrastructure - Ramp up resources as required.

73 The Double-Take Console RDNS SA

76 The Double-Take Console RDNS SA Unified Console Displays Status of Protection Jobs Single Click Failover for Individual or Multiple Workloads Reverse Protection & Failback Test Failover!

77 Summary 3 Key Take Away s Identify your Key Risks Determine your Cost of Downtime Ask for the results of your last DR test.? Attend a BCAP Webinar for further information..

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