Helping MSPs Build Business Continuity & Disaster Recovery Services

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1 CA ARCSERVE R16 Helping MSPs Build Business Continuity & Many IT organizations, especially small businesses, don t have the time, resources or knowledge to build a viable Business Continuity (BC) or Disaster Recovery (DR) strategy and plan, nor do they even have a remote facility to use. What they do know is that any business disruption for an extended period of time or significant loss of data will be catastrophic to the health of their business. So today, IT organizations are turning to Service Providers for offsite data protection and system availability of business-critical systems, applications and data. Businesses look to leverage these services as an extension of their own IT infrastructure and appreciate the ability to convert Capital Expenses (CAPEX) to Operational Expenses (OPEX). While this offers Service Providers with great opportunity, they need a robust set of tools to meet the varying and demanding requirements of their clients. Service Providers usually build BC/DR services on virtualized system platforms in order to scale as their services and client-base grow. And considering services are typically sold on a monthly SaaS-based model, Service Providers will benefit from a cost structure that matches the way they do business (i.e. payment for what is used only once it s used). This way, there are fewer up-front expenses that would affect both time to profit and cash flow. CA Technologies is a leader in the data protection market and has tens of thousands of worldwide customers as well as a growing Service Provider ecosystem already using CA ARCserve software products in their data centers. With CA s ARCserve Managed Service Provider Program, a Hosting Service Provider benefits from a licensing model whereby software is billed on an as-used basis. This utility based licensing model enables the Service Provider to optimize their costs in line with their services as they are needed. Hybrid Data Protection for Disaster Recovery CA ARCserve offers Service Providers two different backup software solutions to address different needs. CA ARCserve Backup provides file-level backup to local disk and tape and supports a broad set of operating systems, applications, and virtualization platforms. While it is designed to protect both physical and virtual server environments, it includes unique virtualization technologies for Service Providers that typically leverage a virtualized server data center infrastructure. To start, CA ARCserve Backup supports a complex IT environment with multiple operating systems, virtualization platforms and applications. CA ARCserve Backup includes key features designed for Service Providers that offer BC/DR services including remote centralized deployment, management and reporting, a comprehensive backup dashboard to monitor all data protection, Storage Resource Management (SRM) to monitor and manage storage across the data center, and Infrastructure Visualization to help manage the environment and avoid issues like CPU and storage overutilization that can cause unplanned outages and data loss. It also includes built-in data deduplication that helps address exponential data growth by reducing backup storage requirements by up to 95% depending on the type of data, a key differentiator in any data protection service. Service Providers can backup entire virtual servers at the host level, or select individual virtual machines (VMs). 1

2 CA ARCserve Backup For IT environments that are strictly Microsoft Windows-based, CA ARCserve D2D is recommended. CA ARCserve D2D is an image-based backup solution that delivers block-level Infinite Incremental backups (I2 Technology ) for fast and frequent backup to disk. This patent-pending technology not only speeds backup to help you meet your customers backup windows, it can significantly reduce backup storage requirements, the impact to the production server and the amount of data transmitted across the network. And since backups are stored on disk, data recovery can typically occur far faster than recovery from tape, delivering better recovery time objectives (RTOs) to help address demanding service level agreements (SLAs). CA ARCserve D2D CA ARCserve D2D is used to protect both physical and virtual servers but includes unique virtualization technologies such as VMware changed block tracking (CBT) designed for image-based backup. Service Providers can perform backups at the host level protecting all VMs on the physical server, or choose to protect individual VMs, to address the diverse range of customer needs. It includes centralized deployment, management and reporting and with its unique Web 2.0 interface, administrators have easy access to user manuals, technical support, and product-specific social media websites to make this solution easier to use. Even software upgrades are made easier with built-in automated upgrade technology. 2

3 Offsite Data Protection Once local backup is completed using CA ARCserve Backup or CA ARCserve D2D, Service Providers use CA ARCserve Replication to replicate those backups over the WAN to their own data center for offsite data protection and disaster recovery services. And for MSPs that prefer not to use their own data center, CA ARCserve Replication may be used to replicate backups to the Amazon Web Services (AWS/EC2) public cloud. Using a hybrid data protection approach provides fast data recovery from local disk or tape but also delivers recovery from the replicated data stored at the MSP s facility or public cloud in case of a true disaster where all local resources are lost or unavailable. Continuous Data Protection with CA ARCserve Replication Today, BC/DR Service Providers are gaining a competitive advantage and new profitable service by offering real-time continuous offsite data replication services as a complementary service to offsite backup. In many cases, periodic backups or snapshots just don t deliver the recovery point objectives (RPO) needed for business-critical and applications and databases. These environments require continuous data protection and Service Providers should use CA ARCserve Replication. This solution protects data on Windows, Linux and UNIX servers and supports both physical and virtual server environments. Whether data is stored on DAS, NAS or SAN, you can offer your clients real-time data replication to another server/storage device whether located in the data center or a remote location. CA ARCserve Replication offers Service Providers non-disruptive deployment along with centralized management and reporting. You also get automated, non-disruptive recovery testing that adds another level of protection and strong competitive differentiator. 3

4 CA ARCserve Replication is a perfect complement to CA ARCserve Backup and CA ARCserve D2D. And for MSPs that prefer not to use their own data center, CA ARCserve Replication may be used to replicate backups to the Amazon Web Services (AWS/EC2) public cloud. CA ARCserve Replication offers 1:1, 1:Many and Many:1 replication should the client prefer to replicate data to more than one location. Offsite System Availability Services for Business Continuity &Z Disaster Recovery System, Application and Data High Availability with CA ARCserve High Availability For customer s that require near instantaneous system availability and continuous data protection for critical file, application and database servers, Service Providers use CA ARCserve High Availability. This solution works with Windows, Linux and UNIX servers and supports both physical and virtual server environments. CA ARCserve High Availability includes all CA ARCserve Replication features, and adds realtime system and application monitoring, automatic and push-button failover and end-user redirection, and BMR failback after the production server is repaired or replaced. This premier system recovery solution offers Service Providers a strong competitive advantage and typically commands a higher service fee. This solution delivers full system replication (operating system, application and data) to the MSP facility where the image is kept offline until failover occurs. If your clients system or application fails, the replicated full system image is applied to a virtual machine and stood-up. End-users are automatically redirected and failover is near-instantaneous, keeping clients productive while data center resources are repaired or replaced. Once the production server is repaired or replaced, Service Providers perform a BMR failback process at their clients site and start reverse synchronization, while their clients end-users continue to use the Service Provider s failover system. 4

5 CA ARCserve High Availability When the resynchronization process is completed on the clients production system, Service Providers reboot the production server and redirect their clients end-users. For Service Providers that prefer to leverage a public cloud instead of their own data center, CA ARCserve High Availability also includes integrated cloud support for Amazon Web Services (AWS/EC2). Licensing The CA Technologies ARCserve MSP Program licensing for Virtual environments is extremely cost effective and is charged monthly, based on usage. Licenses for CA ARCserve Backup, CA ARCserve D2D, CA ARCserve Replication and CA ARCserve High Availability are based on the number of sockets in the virtual host. For example, a single socket virtual host with 20 guests/vm s would only require 1 license. The CA ARCserve D2D Advanced Virtual Edition per host license includes both Host-level backup and Virtual Standby. CA Technologies also offers storage-based pricing (per TB) for those Service Providers who prefer that model. Summary CA ARCserve provides the foundation for system and data protection, recovery and availability of your hosting services data center resources. It offers Hosting Service Providers depth and breadth of technologies and capabilities to offer a wide range of added-value services. These solutions include centralized deployment, management and reporting to help reduce support efforts and costs to help improve your profitability. CA ARCserve provides unique solutions so you can gain a competitive advantage in the market while expanding your opportunities to address a diverse set of customer environments and needs. For more information on CA ARCserve solutions visit Copyright 2012 CA. All rights reserved. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. 5