Automated Compliance Tracking of Inmate Entitlements Los Angeles County Sheriff s Department

Transcription

1 Automated Compliance Tracking of Inmate Entitlements Los Angeles County Sheriff s Department Lt. Richard Myers Data Systems Bureau, Custody Automation Unit 22 May

2 Lt. Richard Rick Myers 29-year veteran of Los Angeles County Sheriff s Department Currently manager in charge of the Custody Automation Unit within the Data Systems Bureau, based at LASD data center in Norwalk Mandate project manager responsible for numerous, largescale, multi-million dollar projects, including support of all IT initiatives of the Custody Division Total of 39 staff in three primary teams 2

3 Lt. Richard Rick Myers Other roles held Deputy, Men s Central Jail Training Deputy, South Central LA Undercover Officer, Selective Enforcement Team Bonus Supervising Deputy, Inmate Reception Center Bookings & Reception Supervisor, Century Regional Detention Center Created & implemented first database for property management, earning Exemplary Service Award Created & implemented Facilities Automated Statistical Tracking (FAST) system still in use today Assigned to Custody Automation in

4 Understanding LA County Scale Drives Complexity 4

5 Our County Is Big Los Angeles County 9.9 million residents most populous county in the USA * Twice the population of the next largest US county Larger than the population of all but 7 states Home to 1 out of every 30 US residents 88 incorporated communities *US Census Bureau,

6 Our County Is Big Los Angeles County A demographic mix unlike the majority of large metropolitan regions * 92 different languages spoken across Los Angeles Unified School District * *Los Angeles Almanac Hispanic Asian Other White African-American 6

7 Our Environment Is Broad Total LA County Jail system capacity is 24,000. ADP has ranged from 15,000 (2011) to 22,000 over last 10 years. Facility Century Regional Detention Facility Inmate Reception Center Men s Central Jail Twin Towers Correctional Facility North County Correctional Facility Pitchess Detention Center East Facility Type & Capacity Female / 2,400 inmates Inmate Processing Facility 5,200 inmates 4,800 inmates 4,300 inmates 2,000 inmates Pitchess Detention Center South Facility 1,500 Pitchess Detention Center North Facility 1,600 Mira Loma Detention Facility Immigration Detention Facility / 1,500 7

8 Men s Central Jail Downtown Los Angeles Prior to construction of the Twin Towers Facility 8

9 Men s Central Jail Inmate Reception Center TTCF #2 TTCF #1 Medical Services Major Jail Complex, Los Angeles Combined Men s Inmate Capacity 10,000 9

10 Inmate Reception Center Pubic Entrance 10

11 Twin Towers Correctional Facility Twin Towers #1 Bus Entrance 11

12 Century Regional Detention Facility Women s Jail 2,400 Inmate Capacity 15 miles south of central Los Angeles MCJ / TTCF Complex 12

13 Pitchess Detention Facilities Combined 5,100 Inmate Capacity 40 miles north of central Los Angeles MCJ / TTCF Complex 13

14 North County Correctional Facility 4,300 Inmate Capacity 40 miles north of central Los Angeles MCJ / TTCF Complex 14

15 Mira Loma Detention Facility 1,500 detainees 75 miles north of central Los Angeles MCJ / TTCF Complex 15

16 The Title 15 Challenge Automated Data Capture in a High-Transaction Environment 16

17 California Code of Regulations, Title 15 Comprehensive requirements for minimum standards for treatment, service levels & living conditions Examples security checks, showers, meals, linen & clothing exchange, yard time 17

18 California Code of Regulations, Title 15 Failure to Comply Introduces significant safety & legal risks Creates risk to agency credibility & image when media reports surface 18

19 What Is Title 15? Inmate Staff Officer Who What Service, Treatment or Activity Facility Location Where When Date Time Across all types of scanned activities, total transaction estimate is million per year 19

20 An Opportunity for Proactive Compliance LASD needs to comply with Title 15 volume & scale requires automation Efforts to comply provide LASD with significant risk mitigation opportunities essential to best practices in a high-volume environment Our ability to show proactive steps taken to reduce risk of injury to or death of an inmate has a direct impact on the size of awards when lawsuits arise Consistent, automated data capture offers other key benefits Holds staff accountable we can document when steps are missed Reduces frivolous lawsuits when attorneys understand we have data Enables rapid clearance of staff wrongly accused of abuse or mistreatment 20

21 Solution Considerations Volume Data must be captured, stored & available for documentation for more than 140,000 inmates annually, each with multiple transactions per week Retrieval In the event of an incident requiring investigation, LASD must be able to document all relevant who, what when & where data Manual process not an option Scale of information capture is too great Manual data capture would require additional effort for input inefficient & error-prone Information would not be reliable when facing legal challenge Manual effort would result in staff short-cuts In an environment in which the public no longer trusts our word, technology equals credibility. 21

22 Solution Concept Introduction of an automated data capture application Hand-held wireless devices, leveraging an existing wireless infrastructure (CCX certified) Barcode scanning initial concept for one-dimensional barcodes Direct tie with LASD Jail Information Management System (JIMS) Multiple vendors required to design, prove & implement the solution Hand-held device Database Data capture application software Network 22

23 Solution Design Elite Client 23

24 Solution Design Handheld Fully rugged mobile computer from Intermec ounces Designed to withstand 6-ft drop Jail Management System Syscon Elite Database Oracle Data Integrator Light 24

25 Solution Pilot Initial pilot undertaken in 2006 Scope limited to security checks at Men s Central Jail, with gradual extension to other facilities Results were positive Effective integration at each level of solution Over 60 million transactions recorded during pilot Pilot required to prove many aspects of solution important to resist pressure to broadly roll-out when early feedback is positive Pilot deemed a success Decision was reached to expand scope & cover all facilities: 360 mobile devices in all jails & courts 25

26 The Solution in Operation Rollout, Technical Challenges & Lessons Learned 26

27 Deputy operating Intermec device Slightly larger than a typical smart phone 6.3 inches x 3.2 inches 27

28 Application Log On 28

29 Application Menu 29

30 Date & Time Synchronization 30

31 Event Tracking Menu 31

32 Cradling the Intermec Device Data synchronization and device recharge 32

33 Data Synchronization in Operation 33

34 Scanning a One-Dimensional Barcode 34

35 Scanning a Two-Dimensional Barcode 35

36 Deputy Scanning Inmate Wristband at TTCF Currently deployed in one facility: wristband scans for law library access and shower access. Planning to extend roll-out to all facilities. 36

37 Title 15 Help Desk Managed by Custody Automation Unit 37

38 Managing Handheld Devices Custody Automation staff monitoring scanning activity by facility a means to proactively troubleshoot changes in scanning volume 38

39 Application Testing on Pistol Grip Handheld 39

40 We ve Encountered Challenges 40

41 We ve Encountered Challenges We ve encountered challenges in expanding the rollout Various points: multiple vendors, new technologies, time pressures, SMEs pulled to other projects, staff availability, limited test environments, Assigning blame is irrelevant focus on lessons learned Document, document, document Get away from get on the phone 41

42 Resolving the Challenges Details Performance issues causing officers to reboot If viewed as inefficient or unreliable, operational staff have limited patience Data corruption issues on the handheld occurred when synchronization is interrupted Possible database issues Handhelds getting lost in drawers Response Quick cooperation & problem solving from all vendors Upgraded to newer version of Intermec device Syscon onsite presence, problem identification, resolution & patches 42

43 Extending Deployment In-Custody Checks Beyond security checks expanding to include inmate location, class attendance, showers, linen exchange Moving to 2-dimensional barcode faster, more reliable to scan Officers on every shift in every facility assigned to do tracking 360 hand-held devices Movements Tracking Mobile Inmate Tracking System (MITS) 200 additional units deployed for scanning at bus loading, arrival at court, return to facility Significant efficiencies Daily movements to & from court average more than 8,000 Over 2 million movements in

44 Status Monitoring, Custody Automation Unit 44

45 Dashboards Enable Proactive Monitoring 45

46 Lessons Learned We underestimated complexity for real-time effort Our next step was complicated moving from paper to a fully automated system (single sign-on, Active Directory, Store & Forward synchronization) went beyond requirements for Title 15 alone Overall strategy in place to use bar codes for tracking many things: MITS (bus transportation), scanning during intake process to track progress against defined time limits Important for LASD to look to more broadly within corrections or private sector to understand how others have approached & solved common challenges LASD pilot might be useful to meet full scale requirements for other agencies 46

47 Benefits Qualitative and Quantitative 47

48 Results to Date Compliance with principal directives in Title 15 Documentable, defendable process to comply and show proactive risk mitigation More documented checks provide better insight into potential risks Reduction in suicides / attempted suicides since introduction of security checks Reduction in nuisance lawsuits Holds staff accountable for prioritizing their work security checks move to the top of the list 48

49 Questions & Discussion 49

50 Thank You Presentation to Be Posted at Rick Myers: 50