AT&T Unified Communications Services
|
|
- Agatha Evans
- 7 years ago
- Views:
Transcription
1 AT&T Unified Communications Services Attendant Console Standard (Serverless) Configuration Reference For Customer s System Administrators V1.0 September, 2015 Disclaimer The contents of the document may be revised by AT&T at any time without notice. Please consult the Service Guide for details of the service and features available with the product. This document is provided as a reference document only and is not intended to modify the agreement between the parties. In the event of a conflict between this document and the Customer agreement, the Customer agreement takes priority AT&T Intellectual Property 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. AT&T Proprietary.
2 2015 AT&T Intellectual Property Published by: Product: Title: AT&T Intellectual Property AT&T Unified Communications Services Attendant Console Standard (Serverless) Configuration Reference Product version: Publication date: September, 2015 Reference number: <UCS><UCV><ACCS><0715> Document revision number: 1.0 NOTE: All screen captures in this document have been reproduced by AT&T with the permission of Cisco Systems Inc. The date of the screen captures was June, COPYRIGHT 2015 CISCO SYSTEMS, INC. ALL RIGHTS RESERVED. All other marks are the property of their respective owners. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change. ii
3 Welcome This manual explains how to install client software for the Attendant Console Standard (serverless) for AT&T Voice on operators computers. It is intended for customer s system administrators who will be responsible for installing this software. All other marks are the property of their respective owners. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change. iii
4 Table of Contents Requirements... 6 Hardware Requirements...6 Operating System Requirements...6 Virus Scan Exclusions...7 Network Requirements and Firewall Exclusions...7 Windows Folder Permissions...7 Citrix Support...8 Jabber Support...8 Round Trip Time...8 Scalability...8 Phones Supported by Attendant Console Standard (Serverless)...9 Installation or Upgrade Launching the Attendant Console Software for the First Time Configuration Options Adding a Redundant CTI Manager Directories Directory Groups Directory Synchronization Contact Notes Additional Configuration Options All other marks are the property of their respective owners. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change. iv
5 Use Example Hunt Groups Logging into Hunt Groups Logging out of Hunt Groups Troubleshooting Troubleshooting Tools Logs TSP Logging All other marks are the property of their respective owners. v
6 Requirements Hardware Requirements Before installing the Attendant Console Standard software for AT&T UC Voice, verify that the computer which will be running the attendant console meets the following minimum hardware requirements: 2.4 GHz Core 2 Duo Memory: 4 GB RAM Disk space: 10 GB free hard drive space Network card: 100 Mbps network card connected to the same network as the Cisco Unified Communications Manager (CUCM) using Transmission Control Protocol/Internet Protocol (TCP/IP) Monitor: 1024 x 768 resolution (recommend 1440 x 900 or better with headset) Keyboard with 10-key number pad Operating System Requirements Attendant Console Standard is supported on the following operating systems: Windows Vista Professional with SP2 (32-bit or WoW64) Windows 7 (32-bit or WoW64) integration with CUCM versions 7.1(5) or 8.0(x) is not supported under this operating system Windows 8 (32-bit or WoW64) only integrates with CUCM versions 10.0(1) or 10.5(1) NOTE: More operating systems are in the process of being supported. Contact your AT&T representative. All other marks are the property of their respective owners. 6
7 Virus Scan Exclusions To prevent system files from being quarantined by your anti-virus software, add the following folders to the computer s virus scan exclusions: \Program Files\Cisco\Cisco Unified Attendant Console Standard (32-bit operating systems) \Program Files (x86)\cisco\cisco Unified Attendant Console Standard (64-bit operating systems) \Users\ windows user name \AppData\Roaming\CUACSLayout \ProgramData\CUACS Network Requirements and Firewall Exclusions The computer must be able to access the CUCM and the Cisco Unified Presence (CUP) server on the ports specified below: CUCM TCP port 443, 2748 CUP server TCP port 5222 NOTE: The computer s firewall must be configured to allow access to these ports. Windows Folder Permissions Set the specified permissions for each of the folders below. \Program Files (x86)\cisco\cisco Unified Attendant Console Standard \Users\<windows_user_name>\AppData\Roaming\CUACSLayout \Users\<windows_user_name>\AppData\Roaming\CUACSLogging Modify Read and execute List folder contents Read Write (Windows 8.1 only) Special permissions (Windows 8.1 only) \ProgramData\CUACS Modify Read and execute List folder contents Read Write Special permissions All other marks are the property of their respective owners. 7
8 Citrix Support Attendant Console Standard is not supported within a Citrix environment. Jabber Support Jabber installed on the computer and also Jabber installed in a Virtualization Experience Media Engine (VXME) environment are supported as operator devices and end points. Round Trip Time The maximum Round Trip Time (RTT) for Telephone Application Programming Interface (TAPI) communication between the Attendant Console software and the CUCM is 80ms. Scalability Attendant Console Standard supports up to 5000 contacts on a single instance. Up to 5000 lines (not phones) can be associated with the operator s Application User that connects Attendant Console Standard to the CUCM. More may cause the system s performance to degrade. All other marks are the property of their respective owners. 8
9 Phones Supported by Attendant Console Standard (Serverless) Table 1. Supported phones Phone Type Supported Phone Type Supported 3905 Not as Console and cannot support BLF, 7942 Yes 3911 but can transfer 7942G Yes Yes 6901 Yes 7945G Yes 6911 Yes 7960 Yes 6921 Yes 7961 Yes 6941 Yes 7961G-GE Yes *** 6945 Yes 7962 Yes 6961 Yes 7965 Yes 7821 Yes 7965G Yes 7841 Yes 7970 Yes 7861 Yes 7971 Yes 7902 Not tested (obsolete) 7975 Yes *** 7905 Yes 8800 Yes 7906 Yes 8811 Yes 7910 Yes 8841 Yes 7911 Yes 8851 Yes 7912 Yes 8861 Yes 7920 Yes 8941 Yes ** 7921 Yes 8945 Yes ** 7925 Yes 8961 Yes ** 7925G Yes 9951 Yes ** 7925G-EX Yes 9971 Yes ** 7926 Yes Cisco CSF Yes 7931 Yes DX70 Yes 7940 Yes DX80 Yes 7941 Yes DX650 Yes 7941G-GE Yes * IP Yes Communicator Jabber Yes Standard Jabber installations (locally installed on the operator computer) and VXME installations (installed in a VXME environment) are supported as operator devices and end points. NOTES: * If the operator is using a model 7931 IP phone, the maximum calls on the CUCM must be set to at least two. **If the operator is using a model 89xx or 99xx IP phone, the rollover feature of CUCM must be disabled. *** If Log in to hunt groups at sign in is selected, CUCM resets phones of this type (models 7961G-GE and 7975) when the operator logs into the Attendant Console Standard. All other marks are the property of their respective owners. 9
10 Installation or Upgrade The following instructions apply when installing or upgrading the attendant console software. When upgrading the software, the installation wizard lists details of the current installation, which you can accept or change as required. You do not need to uninstall the old version before installing the new software. When performing the installation, local administration rights are required. Be sure to have the server Internet Protocol/Fully Qualified Domain Name (IP/FQDN) for CUCM and CUPS, along with the respective application users and CUPS users IDs and passwords before beginning the installation. The attendant console software requires.net framework 4 and potentially the C++ redistributable packages to run. If these have not been supplied or configured before installation, the installation wizard installs and configures them for you. 1. Obtain the following from AT&T: Attendant Console server IP (Internet Protocol) address Attendant Console Client software End user (operator) login information 2. Make sure the end user s PC meets the requirements listed in Chapter Copy the Attendant Console client software file, CUACS_Setup.exe, to the end user s PC. 4. Login as a local admin member of the end user s PC and launch the executable file, CUACS_Setup.exe. 5. In Internet Explorer, under Tools, choose Internet Options. 6. In the dialog box, select the Advanced tab. 7. Under Security, deselect (uncheck) Check for publisher's certificate revocation. NOTE: After the installation, you may select (check) this parameter, if desired. 8. Under Security, deselect (uncheck) Check for server certificate revocation. NOTE: After the installation, you may select (check) this parameter, if desired. 9. Click the OK button. All other marks are the property of their respective owners. 10
11 10. Browse to the folder where the installer exists and run CUACS_Setup.exe. 11. On the Welcome Page, click the Next button. 12. In the Cisco Unified Communications Manager Connection Details page (Figure 1), enter the following information: a. FQDN (if Domain Name Service (DNS) resolution is enabled) or IP of the Publisher or Subscriber running the Computer Telephone Integration (CTI) manager b. Application User ID for this console c. Password for the operator Figure 1. CUCM Connection Details page 13. Click on the Next button. NOTE: During installation, the TSP appropriate to the CUCM you are using will be downloaded and installed automatically. 14. Click Yes to all Security Alert messages. 15. In the Language Information page, select the language you want to use, and then click the Next button. All other marks are the property of their respective owners. 11
12 16. In the Cisco Unified Presence Server Connection Information page (Figure 2), enter the following information: a. The Server Address or URL required for hosted presence b. the Domain name c. The Cisco Unified Presence User Name to use d. The Cisco Unified Presence Password appropriate to the User Name Figure 2. CUPS Connection Information page 17. Click the Next button. 18. In the Choose Destination Location page, either accept the default folder (recommended) or Browse to the folder in which to install the application, and then click the Next button. 19. In the Start Copying Files page, if the details are correct, click the Next button. If not, click the Back button and correct the information. 20. In the InstallShield Wizard Complete page, select Yes, I want to restart my computer now, and then click the Finish button. All other marks are the property of their respective owners. 12
13 21. Upon reboot there may be an additional prompt to complete the TSP install depending on your company s User Agent Client (UAC) settings. Allow any remaining steps to complete before continuing. The attendant console software is now installed. All other marks are the property of their respective owners. 13
14 Launching the Attendant Console Software for the First Time By default, the installation process created a desktop icon and start menu item. Perform the following to launch the software. Double click on the desktop icon to open the Login page. You should see a message on the page stating that it s obtaining application user devices (Figure 3). If you do not see this message (may have been too quick) and are not able to sign in, there was an issue with: The TSP client, or A prerequisite install, or An incorrect application user configuration If there was an authentication issue, this will display on the Login page. Figure 3. Login page All other marks are the property of their respective owners. 14
15 After the startup process finishes, the Login page displays the word Extension, which indicates that you need to enter an operator s phone number (Figure 4). Figure 4. Login page prompting for operator s extension As you begin to enter valid extensions (phones that the application user has control over), you will see search results (Figure 5). Type in as much of the extension that is needed to find a match, then if prompted, select the operator s desk phone. NOTE: If the operator s extension is shared among devices, there will be a list of devices presented to choose from (Figure 6). All other marks are the property of their respective owners. 15
16 Figure 5. Search results display as you enter the operator s extension number Figure 6. Example of an extension number that is shared among devices All other marks are the property of their respective owners. 16
17 Once the operator is logged in, the console will perform a direct synchronization with the contacts available in the CUCM directory (Figure 7). Figure 7. Example initial directory synchronization with CUCM All other marks are the property of their respective owners. 17
18 Configuration Options Attendant Console Standard offers many configuration options. The most popular options are described below. Contact your AT&T Representative for a complete listing. Adding a Redundant CTI Manager Obtain the Redundant CTI Manager IP address from AT&T. 1. Login as an administrator to Attendant Console Standard. 2. Go to the Control Panel and select the Phone and Modem option. 3. If prompted, provide an area code to continue. 4. Click on the Advanced tab (see Figure 8). Figure 8. Configuring a backup CTI manager All other marks are the property of their respective owners. 18
19 5. Highlight Cisco TSP001.tsp in the Advanced tab, then click the Configure button. 6. Select the CTI Manager tab (Figure 9). Figure 9. CTI Manager tab 7. Provide a Backup CTI Manager Location. 8. Click on the OK button. 9. Close the Phone and Modem page. All other marks are the property of their respective owners. 19
20 Directories Attendant Console Standard can display one or more directories containing contact information. The Corporate directory always displays. It is copied from one or more of the following sources: CUCM A Comma Separated Variable (CSV) file. CSV file names have the.csv extension. CUCM is the default source of your corporate directory. Attendant Console Standard automatically synchronizes with the CUCM directory when an operator logs in. Directory Groups Attendant Console Standard supports directory groups that allow you to quickly view and connect to contacts that are not in your corporate directory. These directory groups can contain any combination of the following: Imported contacts that can be obtained from either CSV files or Extensible Markup Language (XML) files. Contacts you entered yourself As well as importing contacts into directory groups, you can also export (copy) directory groups to CSV files, so they can be used by other attendants or in other applications. Directory Synchronization The process of copying contacts from your source directories into Attendant Console Standard is known as synchronization. When synchronization occurs, the contacts from both the CUCM and the CSV file (if you specify one) are copied into Attendant Console Standard. The actual data that is displayed in your corporate directory depends not only on what is in your sources but also on any directory filters, directory field mappings, or Busy Lamp Fields (BLF) rules you have configured. These are described in the paragraphs below. Directory synchronization takes place at regular intervals that you define; and you can configure Attendant Console Standard to synchronize with the source directory when you login (the default setting). Directory Filtering A directory filter consists of a set of rules that are applied during synchronization to ensure that only certain contacts are copied to the corporate directory. Each directory rule can compare one of the following contact details to a text string: Department Telephone Location All other marks are the property of their respective owners. 20
21 A rule makes the comparison according to one of the following conditions: Begins with Contains Is exactly Ends with Directory Field Mappings Directory field mappings define which contact data fields (source fields) to import from CUCM or a CSV file and which destination fields in the directory to populate with data. You can use different directory field mappings for CUCM and a CSV file. This can provide you with the flexibility to, for example, import sales contacts from CUCM and marketing contacts from a CSV file. When you install Attendant Console Standard, default directory field mappings are defined for you. You can change these mappings or define your own. BLF (Busy Lamp Field) Rules BLF rules are applied during synchronization to convert directory numbers to a different format by searching for and replacing specific number prefixes. You can define sets of multiple rules to be applied during synchronization. Different rules can be defined for synchronizing from CUCM or CSV files. NOTE: If using BLF rules, the converted numbers must match the directory numbers monitored in TAPI, otherwise, the line state will not be displayed in the directories. Numbers converted by BLF rules are used by Attendant Console Standard when it dials. If you set up BLF rules, you also need to set up translations in CUCM to convert the numbers in Attendant Console Standard back to the originals, so that you can call those numbers. Contact Notes You can add notes to any contact record in the Corporate directory, the search results, or any directory group. The notes are text containing additional information about the contact. Notes are available whenever you login. If you delete a contact, the notes for that contact are also deleted. If you export contacts, their notes are also exported. If you import a contact with notes, its notes are available to you. All other marks are the property of their respective owners. 21
22 Additional Configuration Options The following are some additional configuration options: Preventing access to the Options tabs Connecting to a different Presence server Connecting to a different CUCM Setting operator voic prefix Configuring alerts Keyboard shortcuts. All other marks are the property of their respective owners. 22
23 Use Example Hunt Groups Logging into Hunt Groups A hunt group is a group of extensions configured so that an unanswered call to any extension is forwarded to one of the other lines in the group. CUCM supports hunt groups, and Attendant Console Standard enables you to sign in using a device that is part of one or more hunt groups, so that calls to the groups can be received through your operator phone. If you are logged out from any hunt groups you will not receive any calls through the groups (calls made to a pilot number). If you are not logged in to the hunt groups of which your extension is part, you can either log into them when you sign into the application (Figure 10), or you can click the extension number at the top right of the interface, and then select Log in to hunt groups from the drop-down menu (Figure 11). Figure 10. Logging into a hunt group during login All other marks are the property of their respective owners. 23
24 Figure 11. Logging into hunt group using the drop-down menu Logging out of Hunt Groups To log out do either of the following: Click the extension number at the top right of the interface, and then select Log out of hunt groups from the drop-down menu (Figure 12) Use the Ctrl+I keyboard shortcut Also, when you log out of the attendant console, you will be prompted to log out of any hunt groups you are logged into (Figure 13). While you are logging out you cannot take calls, but current calls will continue unaffected. You will be logged out at the end of the current call. All other marks are the property of their respective owners. 24
25 Figure 12. Logging out of a hunt group using the drop-down menu Figure 13. Hunt group prompt when exiting from the attendant console All other marks are the property of their respective owners. 25
26 Troubleshooting Troubleshooting Tools Logs Attendant Console Standard keeps a log of all events that occur within the application. This information can be used to gauge the application s configuration and performance, and can help troubleshoot errors. You can control which application subsystems are monitored, which events are logged, and the size and number of the log files. To configure logging, do the following: 1. In the main menu, choose File > Options. The Options window appears. 2. Select the Logging tab. 3. Set the following as required (see Figure 14): a. The default logging location is: \Users\<windows_user_name>\AppData\Roaming\CUACSLogging b. Enter the Number of Files, which is the maximum number of log files to store before you re-use (overwrite) the first one. c. Enter the Maximum File Size (in MBs). When the file becomes this size it is closed and a new log file is opened. d. Select the Logging Level. This is the default amount of detail that will be written into the log file. e. Detail decreases in the following order: i. DEBUG ii. INFO iii. WARN iv. ERROR v. FATAL f. If you choose Custom, you can set the logging level for all the specific modules. All other marks are the property of their respective owners. 26
27 4. Click on the Apply button. Figure 14. CUACS Logging Configuration TSP Logging While logged in as an administrator on Attendant Console Standard: 1. Navigate to Control Panel > Phone and Modem (Figure 15). 2. If prompted, provide an area code. 3. Click on the Advanced tab. 4. Highlight Cisco TSP001.tsp and click on the Configure button. 5. Select the Trace tab (Figure 16). 6. Configure additional logging as required by AT&T. 7. If desired, change the default Directory for log files. 8. Click on the OK button. 9. Close the Phone and Modem window. All other marks are the property of their respective owners. 27
28 Figure 15. TSP logging configuration Figure 16. Advanced tab All other marks are the property of their respective owners. 28
SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide
SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide Copyright and Trademark Statements 2014 ViewSonic Computer Corp. All rights reserved. This document contains proprietary information that
More informationDell Statistica 13.0. Statistica Enterprise Installation Instructions
Dell Statistica 13.0 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or
More informationInstallation Notes for Outpost Network Security (ONS) version 3.2
Outpost Network Security Installation Notes version 3.2 Page 1 Installation Notes for Outpost Network Security (ONS) version 3.2 Contents Installation Notes for Outpost Network Security (ONS) version 3.2...
More informationPearl Echo Installation Checklist
Pearl Echo Installation Checklist Use this checklist to enter critical installation and setup information that will be required to install Pearl Echo in your network. For detailed deployment instructions
More informationInstallation Instruction STATISTICA Enterprise Small Business
Installation Instruction STATISTICA Enterprise Small Business Notes: ❶ The installation of STATISTICA Enterprise Small Business entails two parts: a) a server installation, and b) workstation installations
More informationCONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES
CONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES TECHNICAL ARTICLE November/2011. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment
More informationCTI Installation Manual Version 1.0
CTI Installation Manual Version 1.0 Document History June 2012 Initial Release Table of Contents General Description... 4 1 st Party CTI... 5 Requirements... 5 Configuring the SL Series PBX... 6 Installing
More informationInventoryControl for use with QuoteWerks Quick Start Guide
InventoryControl for use with QuoteWerks Quick Start Guide Copyright 2013 Wasp Barcode Technologies 1400 10 th St. Plano, TX 75074 All Rights Reserved STATEMENTS IN THIS DOCUMENT REGARDING THIRD PARTY
More informationAT&T Unified Communications Voice. IP Communicator Installation Guide
AT&T Unified Communications Voice IP Communicator Installation Guide For Customer s System Administrator V1.1 July, 2015 Disclaimer The contents of the document may be revised by AT&T at any time without
More informationSTATISTICA VERSION 12 STATISTICA ENTERPRISE SMALL BUSINESS INSTALLATION INSTRUCTIONS
STATISTICA VERSION 12 STATISTICA ENTERPRISE SMALL BUSINESS INSTALLATION INSTRUCTIONS Notes 1. The installation of STATISTICA Enterprise Small Business entails two parts: a) a server installation, and b)
More informationINSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES
INSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES TECHNICAL ARTICLE November 2012. Legal Notice The information in this publication is furnished for information use only, and does not
More informationAdministrator s Guide for the Polycom Video Control Application (VCA)
Administrator s Guide for the Polycom Video Control Application (VCA) Version 1.1 November 2007 Edition 3725-26448-004/A Trademark Information Polycom and the Polycom logo design are registered trademarks
More informationMagaya Software Installation Guide
Magaya Software Installation Guide MAGAYA SOFTWARE INSTALLATION GUIDE INTRODUCTION Introduction This installation guide explains the system requirements for installing any Magaya software, the steps to
More informationInstallation Instruction STATISTICA Enterprise Server
Installation Instruction STATISTICA Enterprise Server Notes: ❶ The installation of STATISTICA Enterprise Server entails two parts: a) a server installation, and b) workstation installations on each of
More informationSTATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER
Notes: STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER 1. These instructions focus on installation on Windows Terminal Server (WTS), but are applicable
More informationformerly Help Desk Authority 9.1.3 Upgrade Guide
formerly Help Desk Authority 9.1.3 Upgrade Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com
More informationSTATISTICA VERSION 10 STATISTICA ENTERPRISE SERVER INSTALLATION INSTRUCTIONS
Notes: STATISTICA VERSION 10 STATISTICA ENTERPRISE SERVER INSTALLATION INSTRUCTIONS 1. The installation of the STATISTICA Enterprise Server entails two parts: a) a server installation, and b) workstation
More information@ptitude Observer. Installation Manual. Part No. 32170700 Revision G
Part No. 32170700 Revision G Installation Manual Copyright 2012 by SKF Reliability Systems All rights reserved. Aurorum 30, 977 75 Lulea Sweden Telephone: +46 (0) 31 337 10 00, Fax: +46 (0) 920 134 40
More informationLepide Active Directory Self Service. Installation Guide. Lepide Active Directory Self Service Tool. Lepide Software Private Limited Page 1
Installation Guide Lepide Active Directory Self Service Tool Lepide Software Private Limited Page 1 Lepide Software Private Limited, All Rights Reserved This User Guide and documentation is copyright of
More informationDiamond II v2.3 Service Pack 4 Installation Manual
Diamond II v2.3 Service Pack 4 Installation Manual P/N 460987001B ISS 26APR11 Copyright Disclaimer Trademarks and patents Intended use Software license agreement FCC compliance Certification and compliance
More informationInterworks. Interworks Cloud Platform Installation Guide
Interworks Interworks Cloud Platform Installation Guide Published: March, 2014 This document contains information proprietary to Interworks and its receipt or possession does not convey any rights to reproduce,
More informationMANUFACTURER RamSoft Incorporated 243 College St, Suite 100 Toronto, ON M5T 1R5 CANADA
All Information provided in this document and in the accompanying software is subject to change without notice and does not represent a commitment on the part of RamSoft. RamSoft assumes no responsibility
More informationReceptionist-Small Business Administrator guide
Receptionist-Small Business Administrator guide What is it? Receptionist-Small Business works with your desk phone, soft phone, or mobile device so you can control calls, monitor the lines of employees,
More informationSophos for Microsoft SharePoint startup guide
Sophos for Microsoft SharePoint startup guide Product version: 2.0 Document date: March 2011 Contents 1 About this guide...3 2 About Sophos for Microsoft SharePoint...3 3 System requirements...3 4 Planning
More informationVERITAS Backup Exec 9.1 for Windows Servers Quick Installation Guide
VERITAS Backup Exec 9.1 for Windows Servers Quick Installation Guide N109548 Disclaimer The information contained in this publication is subject to change without notice. VERITAS Software Corporation makes
More informationBackup Exec 15. Quick Installation Guide
Backup Exec 15 Quick Installation Guide 21344987 Documentation version: 15 PN: 21344987 Legal Notice Copyright 2015 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark
More informationNetworking Best Practices Guide. Version 6.5
Networking Best Practices Guide Version 6.5 Summer 2010 Copyright: 2010, CCH, a Wolters Kluwer business. All rights reserved. Material in this publication may not be reproduced or transmitted in any form
More informationMigrating TimeForce To A New Server
Rev. 4/28/14 Migrating TimeForce To A New Server Table of Contents 1. Installation Prerequisites... 2 Required... 2 Recommended... 3 2. Update to a Migration Compatible Version... 3 Determine the Database
More informationInstallation Guide for Windows May 2016
Installation Guide for Windows May 2016 1 Welcome to KITE Client Software for Windows Note: The KITE Client software is supported for both 32-bit and 64-bit Windows computers. The Kansas Interactive Testing
More informationCUCM 9.x Configuration Manual for Arc Premium
CUCM 9.x Configuration Manual for Arc Premium Version 6.0.0 2003-2013 Arc Solutions (International) Ltd. All rights reserved No part of this documentation may be reproduced in any form or by any means
More informationVersion 3.8. Installation Guide
Version 3.8 Installation Guide Copyright 2007 Jetro Platforms, Ltd. All rights reserved. This document is being furnished by Jetro Platforms for information purposes only to licensed users of the Jetro
More informationSharp Remote Device Manager (SRDM) Server Software Setup Guide
Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based
More informationSymantec LiveUpdate Administrator. Getting Started Guide
Symantec LiveUpdate Administrator Getting Started Guide Symantec LiveUpdate Administrator Getting Started Guide The software described in this book is furnished under a license agreement and may be used
More informationPersonal Call Manager User Guide. BCM Business Communications Manager
Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008
More informationLepideAuditor Suite for File Server. Installation and Configuration Guide
LepideAuditor Suite for File Server Installation and Configuration Guide Table of Contents 1. Introduction... 4 2. Requirements and Prerequisites... 4 2.1 Basic System Requirements... 4 2.2 Supported Servers
More informationFAS Asset Accounting FAS CIP Accounting FAS Asset Inventory SQL Server Installation & Administration Guide Version 2011.1
FAS Asset Accounting FAS CIP Accounting FAS Asset Inventory SQL Server Installation & Administration Guide Version 2011.1 2011 Sage Software, Inc. All rights reserved. Published by Sage 2325 Dulles Corner
More informationWhatsUp Gold v16.2 Installation and Configuration Guide
WhatsUp Gold v16.2 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines
More information8x8 Virtual Office Telephony Interface for Salesforce
8x8 Virtual Office Telephony Interface for Salesforce Administrator Guide May 2014 The Champion For Business Communications Table of Contents 8x8 Virtual Office Telephony Interface for Salesforce.... 3
More informationIntroduction 1-1 Installing FAS 500 Asset Accounting the First Time 2-1 Installing FAS 500 Asset Accounting: Upgrading from a Prior Version 3-1
Contents 1. Introduction 1-1 Supported Operating Environments................ 1-1 System Requirements............................. 1-2 Security Requirements........................ 1-3 Installing Server
More informationVi-System Installation & Administration Guide. Version 4.1
Vi-System Installation & Administration Guide Vi-System Installation & Administration Guide Version 4.1 Contents Contents 1 Installing Vi-System... 3 1.1 Before Installing... 3 1.1.1 Verify Your System
More informationNetwork Scanner Tool R3.1. User s Guide Version 3.0.04
Network Scanner Tool R3.1 User s Guide Version 3.0.04 Copyright 2000-2004 by Sharp Corporation. All rights reserved. Reproduction, adaptation or translation without prior written permission is prohibited,
More informationOmgeo OASYS Workstation Installation Guide. Version 6.4 December 13, 2011
Omgeo OASYS Workstation Installation Guide Version 6.4 December 13, 2011 Copyright 2011 Omgeo LLC. All rights reserved. This publication (including, without limitation, any text, image, logo, compilation,
More informationContents. Hardware Configuration... 27 Uninstalling Shortcuts Black...29
Contents Getting Started...1 Check your Computer meets the Minimum Requirements... 1 Ensure your Computer is Running in Normal Sized Fonts... 7 Ensure your Regional Settings are Correct... 9 Reboot your
More informationDameWare Server. Administrator Guide
DameWare Server Administrator Guide About DameWare Contact Information Team Contact Information Sales 1.866.270.1449 General Support Technical Support Customer Service User Forums http://www.dameware.com/customers.aspx
More informationNovaBACKUP Central Management Console
NovaBACKUP Central Management Console User Manual NovaStor / November 2013 2013 NovaStor, all rights reserved. All trademarks are the property of their respective owners. Features and specifications are
More informationLifeSize Control Installation Guide
LifeSize Control Installation Guide April 2005 Part Number 132-00001-001, Version 1.0 Copyright Notice Copyright 2005 LifeSize Communications. All rights reserved. LifeSize Communications has made every
More informationAccounting Manager. User Guide A31003-P1030-U114-2-7619
Accounting Manager User Guide A31003-P1030-U114-2-7619 Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified
More informationPcounter Web Report 3.x Installation Guide - v2014-11-30. Pcounter Web Report Installation Guide Version 3.4
Pcounter Web Report 3.x Installation Guide - v2014-11-30 Pcounter Web Report Installation Guide Version 3.4 Table of Contents Table of Contents... 2 Installation Overview... 3 Installation Prerequisites
More informationMetalogix SharePoint Backup. Advanced Installation Guide. Publication Date: August 24, 2015
Metalogix SharePoint Backup Publication Date: August 24, 2015 All Rights Reserved. This software is protected by copyright law and international treaties. Unauthorized reproduction or distribution of this
More informationAbout This Manual. 2 About This Manual
Ver.4.1 Important This System Guide applies to RadiNET Pro Ver. 4.1. Please read this System Guide and the User s Manual on the RadiNET Pro CD-ROM carefully to familiarize yourself with safe and effective
More informationMobileStatus Server Installation and Configuration Guide
MobileStatus Server Installation and Configuration Guide Guide to installing and configuring the MobileStatus Server for Ventelo Mobilstatus Version 1.2 June 2010 www.blueposition.com All company names,
More informationAVG 8.5 Anti-Virus Network Edition
AVG 8.5 Anti-Virus Network Edition User Manual Document revision 85.2 (23. 4. 2009) Copyright AVG Technologies CZ, s.r.o. All rights reserved. All other trademarks are the property of their respective
More informationNTP Software File Auditor for Windows Edition
NTP Software File Auditor for Windows Edition An NTP Software Installation Guide Abstract This guide provides a short introduction to installation and initial configuration of NTP Software File Auditor
More informationUser s Manual. Management Software for ATS
ATS Monitor User s Manual Management Software for ATS Table of Contents 1. ATS Monitor Overview... 2 2. ATS Monitor Install and Uninstall... 2 2.1. System Requirement... 2 2.2. Software Install... 2 2.3.
More informationHow To Connect To A Ppanasonic Pbx On A Pc Or Mac Or Ipa (For A Pc) With A Usb Or Ipo (For Mac) With Pbq (For Pc) On A Usb (For Pb
R KX-Series PBX TAPI Service Provider Installation Manual Revision: 4.0.0.1 October 2011 Introduction About TSP Panasonic TAPI Service Provider for TDA/TDE/NCP/NS Series PBX (Panasonic TSP) is a driver
More informationQuick Start Guide 0514US
Quick Start Guide Copyright Wasp Barcode Technologies 2014 No part of this publication may be reproduced or transmitted in any form or by any means without the written permission of Wasp Barcode Technologies.
More informationPartner. Sage Pastel. Accounting. Installation Guide
Sage Pastel Accounting Partner Installation Guide Sage Pastel: +27 11 304 3000 Sage Pastel Intl: +27 11 304 3400 www.pastel.co.za www.sagepastel.com info@pastel.co.za info@sagepastel.com Sage Pastel Accounting
More informationSetting up VMware ESXi for 2X VirtualDesktopServer Manual
Setting up VMware ESXi for 2X VirtualDesktopServer Manual URL: www.2x.com E-mail: info@2x.com Information in this document is subject to change without notice. Companies, names, and data used in examples
More informationSetting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010
Setting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010 This document describes the different types of Unisphere management stations and tells how to install
More informationChannel Manager. VPI 160 Camino Ruiz, Camarillo, CA 93012-6700 (Voice) 800-200-5430 805-389-5200 (Fax) 805-389-5202 www.vpi-corp.
Cisco Automa utomatic tic Recording Channel Manager VPI 160 Camino Ruiz, Camarillo, CA 93012-6700 (Voice) 800-200-5430 805-389-5200 (Fax) 805-389-5202 www.vpi-corp.com Copyright 2008 Voice Print International,
More informationConfiguring a Softphone for Windows for Virtual Contact Center
Configuring Bria 3 for Virtual Contact Center Configuring a Softphone for Windows for Virtual Contact Center 8x8 issues softphone licenses to Virtual Contact Center customers allowing them to manage all
More informationWhatsUp Gold v16.1 Installation and Configuration Guide
WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines
More informationNetwrix Auditor for Exchange
Netwrix Auditor for Exchange Quick-Start Guide Version: 8.0 4/22/2016 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from Netwrix
More informationNSi Mobile Installation Guide. Version 6.2
NSi Mobile Installation Guide Version 6.2 Revision History Version Date 1.0 October 2, 2012 2.0 September 18, 2013 2 CONTENTS TABLE OF CONTENTS PREFACE... 5 Purpose of this Document... 5 Version Compatibility...
More informationUpgrading from Call Center Reporting to Reporting for Contact Center. BCM Contact Center
Upgrading from Call Center Reporting to Reporting for Contact Center BCM Contact Center Document Number: NN40010-400 Document Status: Standard Document Version: 02.00 Date: June 2006 Copyright Nortel Networks
More informationLegal Notes. Regarding Trademarks. 2013 KYOCERA Document Solutions Inc.
Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held liable for any problems arising from
More informationNetBak Replicator 4.0 User Manual Version 1.0
NetBak Replicator 4.0 User Manual Version 1.0 Copyright 2012. QNAP Systems, Inc. All Rights Reserved. 1 NetBak Replicator 1. Notice... 3 2. Install NetBak Replicator Software... 4 2.1 System Requirements...
More informationBackup Recording Viewer for NS
Backup Recording Viewer for NS Installation and Operation Manual Version 1.0 Poltys, Inc. 3300 N. Main Street, Suite D, Anderson, SC 29621-4128 +1 864 642 6103, sales@poltys.com www.poltys.com 2013 Poltys,
More informationNovell PlateSpin Recon
Getting Started Guide AUTHORIZED DOCUMENTATION Novell PlateSpin Recon 3.6.1 March 15, 2010 www.novell.com PlateSpin Recon 3.6 Getting Started Guide Legal Notices Novell, Inc., makes no representations
More informationInstallation Guide for Pulse on Windows Server 2008R2
MadCap Software Installation Guide for Pulse on Windows Server 2008R2 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software
More informationCentral Management System
Central Management System Software Installation Guide Ver. 1.5.0.101115.001 ... ii System Introduction... 3 Client/Server Architecture...3 System Requirements... 4 System Setup...4 Multiple Monitor Configuration...5
More informationRemote Backup Software User Manual V 2.0
Remote Backup Software User Manual V 2.0 Table of Contents Chapter 1 Welcome to Remote Backup Software... 2 1.1 Overview... 2 1.2 Computer Disposition Request... 2 1.3 Convention... 2 Chapter 2 Installing
More informationAvalanche Remote Control User Guide. Version 4.1.3
Avalanche Remote Control User Guide Version 4.1.3 ii Copyright 2012 by Wavelink Corporation. All rights reserved. Wavelink Corporation 10808 South River Front Parkway, Suite 200 South Jordan, Utah 84095
More informationHYPERION SYSTEM 9 N-TIER INSTALLATION GUIDE MASTER DATA MANAGEMENT RELEASE 9.2
HYPERION SYSTEM 9 MASTER DATA MANAGEMENT RELEASE 9.2 N-TIER INSTALLATION GUIDE P/N: DM90192000 Copyright 2005-2006 Hyperion Solutions Corporation. All rights reserved. Hyperion, the Hyperion logo, and
More informationAbila MIP. Installation Guide
This is a publication of Abila, Inc. Version 2015.x Copyright 2014 Abila, Inc. All rights reserved. Abila, the Abila logos, and the Abila product and service names mentioned herein are registered trademarks
More informationMobility Services Platform 3.1.1 Software Installation Guide
Mobility Services Platform 3.1.1 Software Installation Guide Mobility Services Platform 3.1.1 Software Installation Guide 72E-100159-04 Revision D January 2008 2007 by Motorola, Inc. All rights reserved.
More informationServer Installation Guide ZENworks Patch Management 6.4 SP2
Server Installation Guide ZENworks Patch Management 6.4 SP2 02_016N 6.4SP2 Server Installation Guide - 2 - Notices Version Information ZENworks Patch Management Server Installation Guide - ZENworks Patch
More informationSymantec Backup Exec TM 11d for Windows Servers. Quick Installation Guide
Symantec Backup Exec TM 11d for Windows Servers Quick Installation Guide September 2006 Symantec Legal Notice Copyright 2006 Symantec Corporation. All rights reserved. Symantec, Backup Exec, and the Symantec
More informationNet Protector Admin Console
Net Protector Admin Console USER MANUAL www.indiaantivirus.com -1. Introduction Admin Console is a Centralized Anti-Virus Control and Management. It helps the administrators of small and large office networks
More informationSharpdesk V3.5. Push Installation Guide for system administrator Version 3.5.01
Sharpdesk V3.5 Push Installation Guide for system administrator Version 3.5.01 Copyright 2000-2015 by SHARP CORPORATION. All rights reserved. Reproduction, adaptation or translation without prior written
More informationReceptionist Small Business
Receptionist Small Business Administrator Guide Revision 1.0 GCI Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net Copyright GCI 2012 GCI Receptionist Small Business - Administrator
More informationInstallation Manual UC for Business Unified Messaging for Exchange 2010
Installation Manual UC for Business Unified Messaging for Exchange 2010 NEC Corporation nec.com Unified Messaging for Exchange Installation Manual - Exchange 2010 Edition Table of Contents About this Manual...
More informationTable of Contents. Introduction...9. Installation...17. Program Tour...31. The Program Components...10 Main Program Features...11
2011 AdRem Software, Inc. This document is written by AdRem Software and represents the views and opinions of AdRem Software regarding its content, as of the date the document was issued. The information
More informationInstallation Instructions Release Version 15.0 January 30 th, 2011
Release Version 15.0 January 30 th, 2011 ARGUS Software: ARGUS Valuation - DCF The contents of this document are considered proprietary by ARGUS Software, the information enclosed and any portion thereof
More informationIIS, FTP Server and Windows
IIS, FTP Server and Windows The Objective: To setup, configure and test FTP server. Requirement: Any version of the Windows 2000 Server. FTP Windows s component. Internet Information Services, IIS. Steps:
More informationNovaBACKUP xsp Version 12.2 Upgrade Guide
NovaBACKUP xsp Version 12.2 Upgrade Guide NovaStor / August 2011 Rev 20110815 2011 NovaStor, all rights reserved. All trademarks are the property of their respective owners. Features and specifications
More informationNETWRIX EVENT LOG MANAGER
NETWRIX EVENT LOG MANAGER QUICK-START GUIDE FOR THE ENTERPRISE EDITION Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not
More informationVERITAS Backup Exec TM 10.0 for Windows Servers
VERITAS Backup Exec TM 10.0 for Windows Servers Quick Installation Guide N134418 July 2004 Disclaimer The information contained in this publication is subject to change without notice. VERITAS Software
More informationInstall Pocket Inventory in a Windows Server 2003 R2 Standard Environment
One Blue Hill Plaza, 16th Floor, PO Box 1546 Pearl River, NY 10965 1-800-PC-AMERICA, 1-800-722-6374 (Voice) 845-920-0800 (Fax) 845-920-0880 Install Pocket Inventory in a Windows Server 2003 R2 Standard
More informationDataSuite Installation and Activation Guide
DataSuite Installation and Activation Guide This document provides a detailed overview of the installation and activation procedure for the DataSuite v2.4.0.0 software. DataSuite allows you to configure
More informationImportant Notes for WinConnect Server VS Software Installation:
Important Notes for WinConnect Server VS Software Installation: 1. Only Windows Vista Business, Windows Vista Ultimate, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008 (32-bit & 64-bit),
More informationInstallation and Connection Guide to the simulation environment GLOBAL VISION
Installation and Connection Guide to the simulation environment GLOBAL VISION Hardware and Software Requirements The following hardware specification is recommended for client machines: 2 GHz Pentium class
More informationUpgrading to Document Manager 2.7
Upgrading to Document Manager 2.7 22 July 2013 Trademarks Document Manager and Document Manager Administration are trademarks of Document Logistix Ltd. TokOpen, TokAdmin, TokImport and TokExRef are registered
More informationNovaBACKUP xsp Version 15.0 Upgrade Guide
NovaBACKUP xsp Version 15.0 Upgrade Guide NovaStor / November 2013 2013 NovaStor, all rights reserved. All trademarks are the property of their respective owners. Features and specifications are subject
More informationInstallation Guide v3.0
Installation Guide v3.0 Shepherd TimeClock 4465 W. Gandy Blvd. Suite 800 Tampa, FL 33611 Phone: 813-882-8292 Fax: 813-839-7829 http://www.shepherdtimeclock.com The information contained in this document
More informationNetwrix Auditor for Windows Server
Netwrix Auditor for Windows Server Quick-Start Guide Version: 7.0 7/7/2015 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from
More informationSoftware Version 5.1 November, 2014. Xerox Device Agent User Guide
Software Version 5.1 November, 2014 Xerox Device Agent User Guide 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or
More informationAvigilon Control Center Server User Guide
Avigilon Control Center Server User Guide Version 4.10 PDF-SERVER-D-Rev1 Copyright 2011 Avigilon. All rights reserved. The information presented is subject to change without notice. No copying, distribution,
More informationQuick Start Guide for VMware and Windows 7
PROPALMS VDI Version 2.1 Quick Start Guide for VMware and Windows 7 Rev. 1.1 Published: JULY-2011 1999-2011 Propalms Ltd. All rights reserved. The information contained in this document represents the
More informationNETWRIX WINDOWS SERVER CHANGE REPORTER
NETWRIX WINDOWS SERVER CHANGE REPORTER INSTALLATION AND CONFIGURATION GUIDE Product Version: 4.0 March 2013. Legal Notice The information in this publication is furnished for information use only, and
More information