Summer Update WHAT S INSIDE: Arizona Snowbowl Employee Newsletter September, 2016

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1 Arizona Snowbowl Employee Newsletter September, 2016 By J.R. Murray, General Manager Greetings to our employees, those currently working and those that will be joining us soon. We have been very busy this summer and have great news to share with you. First things first. We announced our opening date for the ski season as November 11. This would be the earliest Snowbowl ever opened. We are aggressively taking every opportunity to grow our business, create excitement, accommodate the demand, and provide more ski days for guests to enjoy. We will be prepared to open on Nov 11 as long as we have favorable snowmaking temperatures. This is a great target and one that we will be ready for. Our opening operational scenario will be adjusted to accommodate the anticipated business volume; similar to ramping down at the end of the season. Beyond the exciting news of opening the first high speed lift at Snowbowl we have other major improvements and enhancements including an expanded and remodeled rental shop, the addition of three Yurts with one on the mountain, additional tree glading, new reservation systems for ski school Summer Update and equipment rental, more uniforms, and new promotions geared towards low capacity days. The summer has been successful for the Scenic Chairlift, Ski Lift Lodge and Banquets. We will remain open with the Agassiz chairlift until the Aspen leaves fall. Our plan is to operate seven days per week to accommodate the expected demand. Currently, the lift crew is working on installing new bearings in the top bull wheel of the Agassiz lift. As soon as that is complete we will resume Scenic Chairlift operations. I look forward to this winter as we have much to celebrate. Arizona Snowbowl continues on a path of improvements which is exciting for us all. Job Fair will be on October 26, at Hart Prairie Lodge. Soon we will be posting job openings and begin the hiring process. We are looking forward to your return as we rely on veteran employees to set the stage for our guest driven service and ensuring our new employees are trained properly. With much left to do, it is time to embrace that skiing and riding at Snowbowl is only a few weeks away. WHAT S INSIDE: Summer Happenings Job Fair Current Job Openings A Special Announcement Birthdays Latest Trip Advisor Reviews Volunteering at Snowbowl SPECIAL EVENT: October 2!

2 CALLING ALL JOB SEEKERS These positions are open and available now: Snowmaking Technicians Housekeepers for Ski Lift Lodge Cook at Hart Prairie Lodge Experienced Terrain Park Builder/Groomer Lift Maintenance Electrician Reservations Agent at Ski Lift Lodge Shuttle Bus Drivers If you or someone you know might be interested, check out for more information on these positions and to apply! Job Fair News! This years Winter Job Fair will be held October 26th at Arizona Snowbowl s Hart Prairie Lodge beginning at 3:00 P.M. until 7:00 P.M. TELL YOUR FRIENDS! SEPTEMBER & OCTOBER BIRTHDAYS If you see any of these people around Snowbowl or around town, wish them a HAPPY BIRTHDAY! Chris Mahler (our new Resort Chef!) 9/2 Alex Morgan 9/3 Ray Helm 9/13 JR Murray 9/14 Michael Vasquez 9/16 Kolby Kvam 9/18 Terry Kenney 9/26 Tyler Brown 9/30 Jessica Joyce 10/4 Jon Gauld 10/11 Mike Whalen 10/13 Haley Lucas 10/16 Christian Best 10/22 Ryan Hartl 10/26 Eric Tapia 10/29 SPECIAL ANNOUNCEMENT! James Coleman, Arizona Snowbowl s managing partner has purchased Hesperus Ski Area! Located 11 miles west of Durango, CO, Hesperus offer the largest night skiing area in the southwest! Arizona Snowbowl 2

3 LATEST REVIEWS FROM TRIP ADVISOR Arizona Snowbowl Employee Newsletter 3

4 MEANWHILE, THIS SUMMER AT SNOWBOWL Agassiz Lift Maintenance Look at Joe Kirk! So Awesome! Jeff Norton and Ken Wilson the Maintenance pros hard at work! Rentals, Guest Services, and Tickets are all getting a huge facelift!

5 WHAT WE VE BEEN UP TO Grand Canyon Express Construction Terry Kenney using his master carpentry skills by building the new lift house for the Grand Canyon Express.

6 CULTURE CORNER This season Arizona Snowbowl wants to drive the company culture through you, the employees. We want you to be as excited about coming to work as we are to have you! To help perpetuate a healthy workplace culture everyone needs to remember that: Everyone is responsible for the culture so bring the good juju. Leave the bad juju elsewhere. Treat one another with respect and kindness. Everyone owns the promises made. Call each other out for the good stuff, feel joy for each other. Do not tolerate gossip. Build trusting relationships with one another. Feedback should always come from a place of helpfulness. Accept one another s differences and celebrate them. Be solution focused ALWAYS! Our culture IS our competitive advantage. VOLUNTEERING AT SNOWBOWL Many people ask about volunteering at Snowbowl. This year, during the peak days and holidays, we would like to recruit volunteers to work as mountain hosts. These volunteers need to be completely comfortable approaching anyone to see if they need help. volunteers in all areas where guests might be looking for directions. We would like to place our Our Volunteers need to be extremely guest service focused and be able to anticipate the needs of our guests. If know of anyone that would like to volunteer for us this winter during our peak days and holidays, have them apply for a position. After October 1, we will have the volunteer application available on the website. RETURNING TO WORK THIS WINTER? If you would like to work at Arizona Snowbowl again this winter you can: last years supervisor to see if your position will be available to you or; You can apply for a new job by filling out the on-line application after October 1 or; Come to the job fair on the 26th of October from 3:00 P.M. to 7:00 P.M. at Hart Prairie Lodge. Arizona Snowbowl Employee Newsletter 4

7 WHAT S HAPPENING NOW AT SNOWBOWL Tune-In Party for the global premiere of the FOURTH PHASE. A snowboarding epic starring iconic athlete Travis Rice. This film is for anyone fascinated by the possibilities of adventure! Happening October 2, at Hart Prairie Lodge. Doors open at 7:30 p.m. RSVP at: Screenings.TheFourthPhase.com PASS IT ON! WHERE TO PICK UP PASSES BEFORE WE OPEN September 24th Cornucopia October 1 Oktoberfest October 5th and 6th Mountain Sports FOLLOW US to stay in touch in off season /AZSnowbowl TELL US WHAT YOU THINK Tell Snowbowl how you feel about working here. Leave us a review on #AZSnowbowl /ArizSnowbowl REVIEW US! HAVE SUGGESTIONS? If you would like to write an article for the next employee newsletter, please send your draft copy or suggestions to: hr@arizonasnowbowl.com Arizona Snowbowl P.O. Box 40 Flagstaff, AZ Arizona Snowbowl Employee Newsletter 5