ACCESS TO NATIONAL HEALTH SERVICE (NHS) DENTISTRY IN LEICESTERSHIRE
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- George Nicholson
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1 ACCESS TO NATIONAL HEALTH SERVICE (NHS) DENTISTRY IN LEICESTERSHIRE Following changes to NHS dentists contracts in April 2006, a Scrutiny Review Panel has been set up to look at access to NHS Dentistry in Leicestershire excluding Leicester City. The Scrutiny Review Panel welcomes the views of the public in order to improve their knowledge and understanding about access to dentists. It is also seeking views from Dentists and Local Patient and Public Involvement Forums. The final report of findings and recommendations is expected in late Spring Answers to the following questions will be collated to give Scrutiny Members information of the wider picture on access to dentists. Attendance Q1 How long ago did you last visit a dentist? Please tick one box only Never (Go 0-6 months 6-12 months 1-2 years 2-4 years Over 4 years to Q5) Don't know Q2 What was the reason for your last visit to the dentist? Routine check up Unplanned dental work (eg chipped tooth) Planned dental work Unplanned consultation Don t know Q3 Do you regularly have your teeth checked at a dentist? Please tick one box only Don't know (Please go to Q4) (Please go to Q5) (Please go to Q5)
2 Q4 How regularly do you usually have your teeth checked? Every six months Every 6-12 months Every 1-2 years ad-hoc / when I choose to go Don't know Q5 If you do not regularly attend a dentist what are the main reasons for this? Please tick all boxes that apply Cost dental work required Don t like going Can t travel to an NHS dentist Don't understand need for regular check-up Unable to get an appointment Don t know where to find an NHS dentist Current Dentist Q6 Do you have a regular dentist that you attend? (Please go to Q7) (Please go to Q9) Q7 If you have a regular dentist how long have you been using that dentist? Under 6 months 6-12 months 1-2 years 2-4 years +4 years Q8 If you have a regular dentist, do you normally use the NHS or private services? Use an NHS dentist Use a private dentist
3 Q9 What is the main factor in your choice of dentist? Please tick one box only Near home Always used this one Good reputation Near work Recommended by someone others available nearby Worried about moving dentist Q10 How far do you currently travel to access dental services? Less than 2 miles 2-5 miles 5-10 miles miles More than 20 miles Q11 Do you think the distance you have to travel is too far? Don't know Q12 Have you changed regular Dentist within the last 12 months? (Please go to Q13) (Please go to Q16) Q13 If you changed dentist within the last 12 months what was the reason for changing? Dentist retired Dentist no longer providing an NHS service Hard to get appointments Moved house Unhappy with service Found NHS Dentist (previously seen by private dentist) Found nearer dentist
4 Accessing Dental Services Q14 If you have changed dentist recently how easy was it to find a new NHS dentist that was able to see you? Very easy Easy Hard Very hard Don't know Q15 If you had difficulty finding a new NHS dentist what were the main reasons for this? Please tick all boxes that apply Lack of public transport Distance/too far to travel Opening times access for those with physical disabilities Unable to get appointment - surgery full t sensitive to ethnic cultural issues Difficulties getting through on telephone Routine appointments booked too far ahead Q16 Have you ever had any difficulty getting a routine appointment with a dentist? Don't know (Please go to Q17) (Please go to Q18) (Please go to Q18)
5 Q17 If yes, what reasons were you given for this? Please tick all boxes that apply Dentist retired Unable to get appointment - surgery full Difficulty getting through on the telephone Dentist no longer providing an NHS service Routine appointments booked too far ahead Q18 Have you ever had any difficulty getting an urgent appointment (eg broken tooth) with a dentist? Don't know (Please go to Q19) (Please go to Q20) (Please go to Q20) Q19 If yes, what reasons were you given for this? Please tick all boxes that apply Dentist no longer providing an NHS service Difficulty getting through on the telephone Unable to get appointment - surgery full Q20 Have you had difficulty accessing the out of hours urgent care dental service? Never tried Don't know (Please go to Q21) (Please go to Q22) (Please go to Q22) (Please go to Q22)
6 Q21 If yes, what was the reason for this? Please tick all boxes that apply Could not find details for out of hours service Could not find the out of hours treatment centre Unable to get through on telephone Unable to get an emergency appointment Did not receive a call back Don't know Visiting an NHS Dentist with a Child Q22 Do you have children between the ages of 0-16? (Please go to Q21) (Please go to Q23 Q23 If yes, have you ever had difficulty finding an NHS dentist for them? Don't know (Please go to Q22) (Please go to Q23) (Please go to Q23) Q24 If yes, what was the reason for this? Lack of public transport Distance/too far to travel Opening times access for those with physical disabilities Unable to get appointment - surgery full t sensitive to ethnic cultural issues Difficulties getting through on telephone Routine appointments booked too far ahead
7 Information on Dental Services Q25 Do you know who to complain to if you are unhappy about NHS dental services? Don't know Q26 If yes, please write in who you would complain to: Q27 Where do you normally get information on NHS dental services from? Friends/family NHS website Yellow Pages Directory Enquiries Patient Advice Liaison Service NHS Direct Other websites Other phonebooks Library Don t know Q28 Are you aware of government changes to NHS dental services which mean that you no longer have to register with a dentist in order to have an appointment? Q29 Any other comments on NHS Dental Services within the County?
8 About You Q30 This is an anonymous questionnaire but your age and the first part of your postcode (e.g. LE11) would be most helpful. Age... Post code... Q31 Are you male or female? Please tick one box only Male Female Q32 How many adults aged 18 or over are living here? Please tick one box only Q33 Which of these activities best describes what you are doing at present? Please tick one box only Employee in full-time job (30 hours plus per week) Self employed full or part-time Employee in part-time job (under 30 hours per week) On a government supported training programme (e.g. Apprenticeship / Training for Work) Full-time education at school, college or university Unemployed and available for work Permanently sick/disabled Wholly retired from work Looking after the home Doing something else ( and write in below) Q34 Do you have any long-standing illness, disability or infirmity? (Long-standing means anything that has troubled you over a period of time or that is likely to affect you over a period of time). Please tick one box only
9 Q35 Does this illness or disability limit your activities in any way? Please tick one box only Q36 To which of these groups do you consider you belong? Please tick one box only Q37a) White British... Irish... Any other White background (please and write in below)... Q39c) Asian or Asian British Indian... Pakistani... Bangladeshi... Any other Asian background (please and write in below)... Q38b) Mixed White and Black Caribbean... White and Black African... White and Asian... Any other Mixed background (please and write in below)... Q40d) Black or Black British Caribbean... African... Any other Black background (please and write in below)... Q41e) Chinese or Other Ethnic Groups Chinese... Other ethnic group (please and write in below)... Thank you for your time to complete the questionnaire. Please turn over for return and contact details.
10 If anyone has particular personal queries or concerns please contact PALS for advice (address below). PALS can also advise on how to make a complaint as the Scrutiny Panel is not in a position to receive personal complaints:- Leicestershire County and Rutland Patient Advice and Liaison Service 1st Floor, Hinckley Health Centre Hill Street Hinckley LE10 1DS Telephone: pals@lcrpct.nhs.uk Please return this questionnaire by WEDNESDAY 17 JANUARY 2006 to:- Have Your Say FREEPOST NAT Leicester LE3 8XR If you require information contained in this questionnaire in an alternative version e.g. large print, Braille, tape or an alternative language, please contact Andy Brown, Leicestershire County Council, County Hall, Glenfield, Leicester, LE3 8RA or call: , minicom: fax: , abrown@leics.gov.uk
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