# Q1 ROUTINE APPOINTMENTS Did you see the GP of your choice today?

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1 Q1 ROUTINE APPOINTMENTS Did you see the GP of your choice today? Answ ered: 102 Skipped: % % 16 Total / 25

2 Q2 If you answered YES to Question 1: Did you get an appointment at the time you wanted? Answ ered: 89 Skipped: % % 8 Total 89 2 / 25

3 Q3 If you answered NO to Question 1: Were you offered the next available appointment with the GP of your choice? Answ ered: 26 Skipped: % % 10 Total 26 3 / 25

4 Q4 If you answered to question 3: Which GP did you see? Answ ered: 30 Skipped: 78 Dr Tonge Dr Cumpsty Dr Nesbit Dr Collinson Dr Barton Dr Tonge Dr Cumpsty Dr Nesbit Dr Collinson Dr Barton 20% % % % 5 20% 6 Total 30 # Other (please specify) Date 1 Dr Burn 12/24/2013 8:06 AM 2 triage appointment 12/24/2013 7:51 AM 4 / 25

5 Q5 If you didn't see the GP of your choice, what was the reason? Answ ered: 18 Skipped: 90 appointment on a conv eni... appointment at a conv eni... GP w as not av ailable (o... Waiting time to next... appointment on a convenient day appointment at a convenient time GP was not available (on holiday/study leave) Waiting time to next available appointment was too long 22.22% % % 4 Total 18 # Other (please specify) Date 1 emergency appointment 12/10/2013 5:00 AM 2 I waited for 3 weeks 12/10/2013 4:53 AM 3 had B/T with Nurse 12/10/2013 4:51 AM 4 I was at surgery for a review 12/10/2013 4:46 AM 5 Nurse 12/10/2013 4:41 AM 5 / 25

6 Q6 Triage Appointments Have you ever used the triage system? Answ ered: 102 Skipped: % % 14 Total / 25

7 Q7 If you answered YES to question 6: What was the result? Answ ered: 78 Skipped: 30 Appointment to see Nurse Appointment to see GP Problem resolv ed ov e... Appointment to see Nurse Appointment to see GP Problem resolved over the telephone 38.46% % % 2 Total 78 # Other (please specify) Date 1 both 12/10/2013 4:53 AM 2 Await results 12/10/2013 4:52 AM 3 both 12/10/2013 4:51 AM 4 all above numerous occasions 12/10/2013 4:49 AM 5 all three 12/10/2013 4:43 AM 6 all three 12/10/2013 4:39 AM 7 bloods and injection 12/10/2013 4:38 AM 8 all of the above 12/10/2013 4:31 AM 9 used many times 12/10/2013 4:07 AM 10 all three 12/10/2013 4:03 AM 7 / 25

8 Q8 Were you satisfied with the outcome? Answ ered: 81 Skipped: % % 1 Total 81 8 / 25

9 Q9 If you answered NO to question 8 please explain why. Answ ered: 1 Skipped: 107 # Date 1 left with problem which was unresolved and still present 12/10/2013 4:53 AM 9 / 25

10 Q10 BOOKING APPOINTMENTS How would you rate the effectiveness of our current booking procedures? Answ ered: 95 Skipped: 13 Booking by telephone Booking face to face Excellent Good Average Needs improvement Poor Excellent Good Av erage Needs improv ement Poor Total Booking by telephone 48.91% % % % % 1 92 Booking face to face 56.52% % % 2 0% % / 25

11 Q11 Online Appointment Booking Would you use an online system to book routine appointments with your GP? Answ ered: 91 Skipped: % % 36 Total / 25

12 Q12 If you answered YES to question 11: How far in advance would you want to be able to book? Answ ered: 58 Skipped: days 1 w eek 2 w eeks 3 w eeks 2-3 days 1 week 2 weeks 3 weeks 25.86% % % % 13 Total / 25

13 Q13 Would you like to be able to cancel your GP appointment via the online system? Answ ered: 87 Skipped: % % 34 Total / 25

14 Q14 Our current software has an 'app' for accessing the online booking system via a mobile device such as a smart phone or tablet, would you use this facility? Answ ered: 90 Skipped: 18 50% 45 50% 45 Total / 25

15 Q15 TEXTING We can now use text messages to share information with you including confirmation and reminders of appointments you have. Did you know that we offered this service? Answ ered: 96 Skipped: % % 26 Total / 25

16 Q16 If you answered YES to question 15: Have you received a text message from us? Answ ered: 73 Skipped: % % 17 Total / 25

17 Q17 If you answered YES to question 16: Did you find it helpful? Answ ered: 58 Skipped: % % 2 Total / 25

18 Q18 Is there any other information that you feel would be useful to receive by text message? Answ ered: 21 Skipped: 87 # Date 1 reminder to bbok clinics like asthma or flu 12/24/2013 8:09 AM 2 when flu jabs become available 12/24/2013 8:04 AM 3 Tell us how late your GP is running so you dont have to wait an hour or more 12/10/2013 5:02 AM 4 blood test results etc 12/10/2013 5:02 AM 5 nothing I can think of at the moment - may be that test results are in or dates the surgery closed. 12/10/2013 4:59 AM 6 Cancellation by surgery at short notice 12/10/2013 4:56 AM 7 results of tests 12/10/2013 4:51 AM 8 very 12/10/2013 4:49 AM 9 info regarding flu clinics 12/10/2013 4:49 AM 10 do not have online system 12/10/2013 4:47 AM 11 no signal available in our valley 12/10/2013 4:44 AM 12 would like information by as well 12/10/2013 4:43 AM 13 flu jab reminder 12/10/2013 4:43 AM 14 results 12/10/2013 4:42 AM 15 flu injection 12/10/2013 4:36 AM 16 problem with appointment such as cancelled due to doctor not availablet 12/10/2013 4:32 AM 17 online booking great idea used at previous surgery 12/10/2013 4:30 AM 18 A reminder 24 hours before appointment 12/10/2013 4:28 AM 19 confirmation of repeat prescription ready to collect 12/10/2013 4:28 AM 20 it does seem to be getting busier and harder to get in for a routine app 12/10/2013 4:05 AM 21 please include date in format recognised by the phone calenders 12/10/2013 3:30 AM 18 / 25

19 Q19 Over to you... Do you have any comments or suggestions for us based on the questions asked in this questionnaire? If so, please leave them in the box below. Answ ered: 20 Skipped: 88 # Date 1 the surgery offers an efficient service 12/24/2013 8:18 AM 2 i have every confidence in this practice and am continually bemused by the number of complains i read about in the press cos it's not happening here 12/24/2013 8:12 AM 3 more appointments outside working hours 12/24/2013 8:04 AM 4 can't get in very often poss to many patients 12/10/2013 5:03 AM 5 Why cant you make an afternoon triage appointment in the morning 12/10/2013 5:02 AM 6 none 12/10/2013 5:02 AM 7 Systems work very well 12/10/2013 4:56 AM 8 would be great to se my own gp more often VC 12/10/2013 4:49 AM 9 unable to order prescription via tablet 12/10/2013 4:47 AM 10 not always possible to get appointment time required. may have to wait over a week to see the Dr of choice 12/10/2013 4:45 AM 11 all in all - very good 12/10/2013 4:44 AM 12 tyhink the current system are very effective and with the addition of on line booking that would be good for non urgent appointments i really like the current system as it is really good to talk to someone before you know what appointment you need 12/10/2013 4:43 AM 13 Exact meaning of the word Triage 12/10/2013 4:43 AM 14 i order repeat scripts online but find that they sometimes take 4-5 days to get to pharmacy 12/10/2013 4:43 AM 15 Very Good 12/10/2013 4:35 AM 16 really need to expand as there are far to many patients in catchment area now and getting appointments with chosen GP impossible 12/10/2013 4:32 AM 17 Time waiting minised. 12/10/2013 4:29 AM 18 always helpful and we see a doctor when we need to 12/10/2013 4:10 AM 19 i think what you already do is perfect 12/10/2013 4:07 AM 20 to be able to get an appointment with VC easier 12/10/2013 3:59 AM 19 / 25

20 Q20 About You We are committed to equal access to health care services for all members of the community. To help us achieve this, we would ask you to complete the following questions. Any information you provide will remain annonymous. Gender Answ ered: 97 Skipped: 11 Male Female Transgender Prefer not to say Male Female Transgender Prefer not to say 28.87% % % 1 Total / 25

21 Q21 Age Group Answ ered: 88 Skipped: or ov er Prefer not to say or over Prefer not to say 3.41% % % % % % % % 2 Total / 25

22 Q22 What is your ethnic group? Answ ered: 88 Skipped: 20 Prefer not to say White British White Irish White Gypsy/Trav eller Mixed White & Black Caribbean Mixed White & Black African Mixed White & Asian Chinese Asian/Asian British Indian Asian/Asian British... Asian/Asian British... Black/Black British African Black/Black British... Prefer not to say White British White Irish White Gypsy/Traveller Mixed White & Black Caribbean Mixed White & Black African Mixed White & Asian Chinese 98.86% % 1 22 / 25

23 Asian/Asian British Indian Asian/Asian British Pakistani Asian/Asian British Bangledeshi Black/Black British African Black/Black British Caribbean Total 88 # Other (please specify) Date 1 white european 12/10/2013 4:05 AM 23 / 25

24 Q23 Do you consider yourself to have a disability? Answ ered: 83 Skipped: 25 Prefer not to say Prefer not to say 12.05% % % 2 Total / 25

25 Q24 Which of the following best describes your sexual orientation? Answ ered: 82 Skipped: 26 Heterosexual/St raight Gay/Lesbian Bisexual Prefer not to say Heterosexual/Straight Gay/Lesbian Bisexual Prefer not to say 96.34% % 3 Total / 25

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