Lexmark 1100 Color Jetprinter

Transcription

1 Lexmark 1100 Color Jetprinter User s Guide

2 First Edition (March 1998) The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. A form for reader s comments is provided at the back of this publication. If the form has been removed, comments may be addressed to Lexmark International, Inc., Department F95/035-3, 740 New Circle Road N.W., Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling In the United Kingdom and Eire, call In other countries, contact your point of purchase. Lexmark, ColorFine, and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. Windows is a registered trademark of Microsoft in the U.S. and other countries. PCL is a registered trademark of the Hewlett-Packard Company. PCL 3 is Hewlett-Packard Company's designation of a set of printer commands (language) and functions included in its printer products. This printer is intended by Lexmark International, Inc. to be compatible with the PCL 3 language. This means that the printer recognizes PCL 3 commands used in various application programs, and that the printer emulates the functions corresponding to the commands. Other trademarks are the property of their respective owners. Copyright Lexmark International, Inc All rights reserved. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY

3 Contents Contents Chapter 1 - Introducing the Lexmark 1100 Color Jetprinter 1 Using the printer parts Chapter 2 - Using the printer software Introducing the printer software Chapter 3 - Loading paper and other media Loading paper and other specialty media Recommended paper types Chapter 4 - Caring for your print cartridge Installing or replacing a print cartridge Aligning the print cartridge Cleaning the print nozzles Wiping the print nozzles and contacts Cleaning print cartridge carrier contacts Preserving print cartridges Chapter 5 - Troubleshooting Error messages Contents iii

4 Contents Miscellaneous problems General printing problems Paper feed problems Poor print quality Appendix A - Installing the printer software Appendix B - Printing from DOS Appendix C - Ordering Supplies Appendix D - Notices and safety information Appendix E - Statement of limited warranty Glossary Index iv Contents

5 Introducing the Lexmark 1100 Color Jetprinter Chapter One Your Lexmark 1100 Color Jetprinter is a general purpose color inkjet printer that provides high quality text and graphics. This printer can print on plain paper, envelopes, labels, index cards, coated paper, glossy film, photo paper, transparencies, greeting cards, iron-on transfers, and banner paper. Introducing the Lexmark 1100 Color Jetprinter Introducing the Lexmark 1100 Color Jetprinter 1

6 Introducing the Lexmark 1100 Color Jetprinter Using the printer parts This illustration shows the front parts of the printer. D C E F B A Use the: When you want to: G H (A) Paper Feed button (B) Left paper guide (C) Paper support (D) Sheet feeder (E) Specialty media guide (F) Paper load lever (G) Front cover (H) Paper exit tray Eject paper from the printer Continue printing after loading paper into the sheet feeder (due to an Out of Paper message) Align the sheet feeder to the correct paper size Keep paper straight in the sheet feeder Load paper When you want to print an envelope, greeting card, transparency, or other specialty media Load paper into the sheet feeder Install or change a print cartridge Clear a paper jam Keep paper together after printing 2 Introducing the Lexmark 1100 Color Jetprinter

7 This illustration shows the back parts of the printer. K I J Use the: When you want to: (I) Print cartridge storage unit Store an extra used print cartridge (J) Power cord connector Plug in the power cord Introducing the Lexmark 1100 Color Jetprinter (K) Parallel cable connector Attach the parallel cable Introducing the Lexmark 1100 Color Jetprinter 3

8 Introducing the Lexmark 1100 Color Jetprinter 4 Introducing the Lexmark 1100 Color Jetprinter

9 Using the printer software Chapter Two Using the printer software This chapter introduces the printer software applications. For information about: See page: Introducing the printer software 6 Opening the Control Program 7 Opening the Printer Driver 7 Opening the Spool Manager 8 Using the printer software 5

10 Using the printer software Introducing the printer software When you installed the software for your printer, several small applications were installed on your computer. The following table describes these applications: Use this software: Control Program When you want to: Install or replace a print cartridge Align the print cartridge Monitor print jobs and print cartridge ink levels Print a test page Change DOS settings Control how the Control Program appears Printer Driver Spool Manager * Change printer properties or setup Choose the paper source Choose page orientation Choose different sizes and types of media Adjust the quality of print jobs Reset printer defaults View the print jobs in your queue Pause or cancel a print job Requeue a print job * Windows 3.1, 3.11 only. If you are using Windows 95, 98 a print queue was installed when you loaded Windows. Note: Lexmark 1000 Series ColorFine is the name of the printer driver and software for the Lexmark 1100 Color Jetprinter. 6 Using the printer software

11 Opening the Control Program The method of opening the Control Program varies, depending on the type of operating system you are using. Windows 95, 98 1 From the Start menu, click Programs. 2 Click the Lexmark 1000 Series program group. 3 Click Lexmark 1000 Series Control Program on LPTx. Windows 3.1, 3.11 From the Lexmark 1000 Series program group, double-click the Control Using the printer software Program icon. Opening the Printer Driver The way you open the printer driver affects how the changes you make are saved. If you open the printer driver from: Your application The Printers folder (Windows 95, 98) The Control Program (Windows 3.1, 3.11) Then the changes apply: Only to that print job To all print jobs To all print jobs Opening the printer driver from an application You can open the printer driver from almost any application. To open the driver: 1 Open the application's File menu. 2 Choose Print (or Printer) Setup. 3 In the Printer Setup dialog box, click the Properties, Options, or Setup button (depending on the application). Using the printer software 7

12 Using the printer software Opening the printer driver from Windows 3.1, 3.11 To open the driver from the Control Program: 1 Open the Lexmark 1000 Series Control Program. 2 Click the Windows Printing tab. 3 Click the Windows Driver Setup button. Opening the printer driver from Windows 95, 98 To open the driver from the Printers folder: 1 From the Start menu, choose Settings, then choose Printers. 2 From the Printers folder, right-click the printer icon for the Lexmark 1000 Series ColorFine. 3 Choose Properties from the sidebar menu. Opening the Spool Manager You can open the Spool Manager (Windows 3.1 or 3.11 only) from the Lexmark 1000 Series Control Program. To open the Spool Manager: 1 Open the Lexmark 1000 Series Control Program. 2 Click the Windows Printing tab. 3 Click the Spool Manager button. 8 Using the printer software

13 Loading paper and other media Chapter Three The Lexmark 1100 Color Jetprinter prints on plain paper, envelopes, index cards, post cards, labels, transparencies, coated paper, glossy film, photo paper, iron-on transfers, greeting cards, and banner paper. This section includes general guidelines for purchasing and loading print materials. Loading paper and other media For information about: See page: Loading paper and other specialty media 10 Loading paper in the sheet feeder 10 Loading specialty media 12 Loading banner paper 16 Recommended paper types 20 Loading paper and other media 9

14 Loading paper and other media Loading paper and other specialty media This section describes how to load paper, an envelope, a card, and other specialty media in your printer. Loading paper in the sheet feeder The sheet feeder holds up to 30 sheets of plain paper. To load paper: 1 Pull the paper load lever toward you to open the sheet feeder. 2 Insert paper. 10 Loading paper and other media

15 3 Slide the left paper guide to the left edge of the paper. Loading paper and other media 4 Push the paper load lever away from you to close the sheet feeder. 5 You are now ready to print. Make sure you select the correct paper type and size in the printer software. For help, see Using the printer software on page 5. Loading paper and other media 11

16 Loading paper and other media Loading specialty media Follow the steps to load one sheet of thick paper, an envelope, greeting card, iron-on transfer, label sheet, or other specialty media. You must load all types of specialty media one piece at a time. To load specialty media: 1 Pull the paper load lever toward you and remove any paper from the sheet feeder. 2 Push back on the paper load lever to close the sheet feeder. 12 Loading paper and other media

17 3 Open the specialty media guide to the upright position, as shown. Loading paper and other media 4 In the printer software, change the appropriate settings: a Open the application's File menu. b Choose Print (or Printer) Setup. c In the Printer Setup dialog box, click the Properties, Options, or Setup button (depending on the application). d Click the Paper tab. e Select the appropriate Paper Size setting. f Make sure Manual/Specialty Media is selected as the Paper Source. g Click the Document/Quality tab. h Select the appropriate Paper Type setting. i Click OK. 5 Send the job to print. Loading paper and other media 13

18 Loading paper and other media 6 When prompted, place one piece of specialty media against the specialty media guide in the sheet feeder. Stamp location Always place the preferred print side facing you. Insert envelopes so that the stamp location is in the lower right-hand corner. Insert index cards and postcards vertically so the shortest side is fed into the printer first. Note: The printer software prompts you to load another piece of specialty media when you select more than one copy on the Paper tab. 7 Slide the paper guide to the left edge of the media. 14 Loading paper and other media

19 8 Push the media downward until the printer automatically loads it. Loading paper and other media 9 When you finish printing specialty media, close the specialty media guide so it is lying flat against the back of the sheet feeder. Loading paper and other media 15

20 Loading paper and other media Loading banner paper You can purchase two types of banner paper. One is a long, single sheet of paper, while the other is known as continuous form-feed paper (regular-size sheets which are perforated to allow you to tear them apart). For best results, follow the steps below to load banner paper and select the appropriate options in the printer software. Loading banner paper into the sheet feeder 1 Tear off a maximum of 10 sheets of banner paper. 2 If necessary, remove the perforated strip of tractor holes along each side of the banner paper. 3 Pull the paper load lever toward you and remove any paper in the sheet feeder. 16 Loading paper and other media

21 4 Push back on the paper load lever to close the sheet feeder. Loading paper and other media 5 Open the specialty media guide to the upright position as shown. Loading paper and other media 17

22 Loading paper and other media 6 Adjust the paper support for banner printing: a Pull up on the top of the paper support. b Lean the paper support backwards and down until it stops. 7 Rest the banner paper on the paper support behind the sheet feeder. 8 Insert the leading edge of the first page into the sheet feeder until the printer automatically loads it. 18 Loading paper and other media

23 9 Slide the left paper guide against the left edge of the paper. 10 Continue with Selecting the correct options for banner printing. Selecting the correct options for banner printing To select the appropriate options for banner printing from the printer software: 1 From your application's File menu, click Printer Setup (or Print...). 2 From the dialog box, click Properties, Options, or Setup (depending on your application). 3 Click the Paper tab. 4 From the Paper Size scroll box, select the banner paper size you are using. 5 In the Paper Source area, make sure Manual/Specialty Media is selected. 6 Click OK. 7 Send the print job. Note: When you have finished banner printing, return the paper support and specialty media guide to their normal positions before printing other documents. Loading paper and other media Loading paper and other media 19

24 Loading paper and other media Recommended paper types Plain paper This section describes paper, transparency, envelope, index card, post card, label, glossy film, photo paper, greeting card, and iron-on transfer types and sizes you can use with your printer. You can get good print quality on many types of plain paper. Since the quality of plain paper varies widely, you should test the print quality before buying large quantities of paper. You can use letter, legal, A4, A5, A6, B5, executive, and index card size paper with your printer. Use paper that meets the following specifications in the sheet feeder: Length 127 to 432 mm 5.0 to 17.0 in. Width 88 to 215 mm 3.5 to 8.5 in. Weight 76 to 90 g/sqm 20 to 24 lb. Thickness to mm to in. Coated paper For the best color or black and white printing results using black and color print cartridges, use a coated paper such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use Lexmark part number (letter size) or (A4 size). Envelopes The printer supports the following envelope sizes and card types: Envelope sizes Card types 6 3/4 7 3/4 #9 #10 DL C5 C6 B5 Baronial Postcard Index card 20 Loading paper and other media

25 The acceptable dimensions for an envelope loaded in the sheet feeder are: Length to 364 mm 7.50 to in. Width 76.2 to 215 mm 3.0 to 8.5 in. Weight 76 to 90 g/sqm 20 to 24 lb. Note: For best results, feed one at a time. Do not use envelopes that have: Windows, holes, perforations, cutouts, or deep embossing A metal clasp, a string tie, or metal folding bars Peel-off sealing strips Contents enclosed Loading paper and other media Transparencies, glossy film, and photo paper The printer supports letter and A4-size transparencies, glossy film, and photo paper. Use transparencies, glossy film, or photo paper designed for an inkjet printer. Do not use transparencies, glossy film, or photo paper designed for copiers, laser printers, or pen plotters. For best results: Feed one sheet at a time. Handle only on the edges. Do not touch the side being printed on. Store unused paper in the original packaging. Do not store in excessively hot or humid areas. Be careful not to touch the printed surface until the ink is dry. Remove each sheet as it exits the printer and allow it to dry before stacking. Cover the printed area with plain paper when storing. Loading paper and other media 21

26 Loading paper and other media Labels The printer supports letter and A4 size label sheets. Feed one label sheet at a time. For best results, labels used in the printer should meet the following requirements: Do not use label sheets with a slick backing material. Be sure the adhesive does not come in contact with any part of the printer. Use full label sheets. Partially used sheets can cause labels to peel off during printing and can damage the printer. Greeting cards with envelopes Use Lexmark Inkjet Greeting Cards, part number (letter) or 70X7254 (A4). Each greeting card comes with an envelope. For best results, feed one at a time. Iron-On transfers To create colorful, custom-designed T-shirts or other items, use Lexmark Iron-On Transfers, part number (letter) or (A4). Note: For best results, feed one at a time. 22 Loading paper and other media

27 Caring for your print cartridge Chapter Four Caring for your print cartridge This chapter describes print cartridge maintenance procedures to help you get the best performance from your print cartridge and your printer. For information about: See page: Installing or replacing a print cartridge 24 Removing a print cartridge 24 Installing or changing a print cartridge 29 Aligning the print cartridge 32 Cleaning the print nozzles 32 Wiping the print nozzles and contacts 34 Cleaning print cartridge carrier contacts 35 Preserving print cartridges 38 Caring for your print cartridge 23

28 Caring for your print cartridge Installing or replacing a print cartridge Perform the entire print cartridge replacement procedure without interruption. Removing a print cartridge If you need to remove a print cartridge before you install a different one, follow these steps: 1 Make sure the printer is plugged in. 2 Open the printer front cover. 3 From your computer, open the printer s Control Program. For help, see Opening the Control Program on page 7. 4 Click the Cartridges tab. 24 Caring for your print cartridge

29 5 Click Install Cartridge. The print cartridge carrier automatically moves to the load position and the Change Cartridge dialog box appears on your computer screen. Note: If you are interrupted and leave the print cartridge carrier in the load position too long, the carrier returns to the far right position. The Cartridges tab remains displayed on your screen. If this happens: a Click Cancel. b Click Install Cartridge. 6 Pull the handle of the print cartridge toward you until you hear a click. Caring for your print cartridge Caring for your print cartridge 25

30 Caring for your print cartridge 7 Remove the print cartridge from the printer. 8 Decide whether you want to dispose of or store the cartridge you removed. See Disposing of used cartridges on page 26 or Storing an extra print cartridge on page 27. Disposing of used cartridges Do not shake used print cartridges. The remaining ink can leak. Before discarding the used print cartridge, put it in a leak-proof bag. 26 Caring for your print cartridge

31 Storing an extra print cartridge The print cartridge storage unit on the back of the machine provides a convenient place to store an extra (used) print cartridge to prevent it from drying out. To store an extra print cartridge in the storage unit: 1 Remove the cardboard insert covering the print cartridge storage unit and discard it. Caring for your print cartridge Print cartridge storage unit Cardboard insert 2 Insert the extra print cartridge into the print cartridge storage unit located on the back of the printer. Caring for your print cartridge 27

32 Caring for your print cartridge 3 Push back firmly on the cartridge until it snaps securely into place. Removing a print cartridge from the storage unit To remove a print cartridge from the storage unit: 1 Pull the print cartridge handle toward you until you hear a snap. 2 Lift the print cartidge straight out of the storage unit. 28 Caring for your print cartridge

33 Installing or changing a print cartridge If you need to remove a print cartridge before you install another one, follow the steps for Removing a print cartridge on page 24 before proceeding. 1 If you removed a print cartridge, continue with step 2. If you are installing a print cartridge for the first time: a Make sure the printer is plugged in. b Open the printer front cover. c From your computer, open the printer s Control Program. For help, see Opening the Control Program on page 7. d Click the Cartridges tab. e Click Install Cartridge. The print cartridge carrier automatically moves to the load position and the Change Cartridge dialog box appears on your computer screen. 2 If you are installing a new print cartridge, remove it from its packaging. 3 Carefully remove the sticker and transparent tape covering the copper printhead from the cartridge. Caring for your print cartridge DO NOT TOUCH OR REMOVE the copper contact area! Sticker and tape Caring for your print cartridge 29

34 Caring for your print cartridge 4 Insert the print cartridge in the print cartridge carrier. 5 Push back on the cartridge until it snaps securely into place. If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat this step. 30 Caring for your print cartridge

35 6 Close the printer front cover. Caring for your print cartridge 7 From the Cartridges tab, choose the appropriate selection for the cartridge you installed. If you installed: a new Black cartridge an old Black cartridge a new Color cartridge an old Color cartridge Click: New Black Cartridge Installed Old Black Cartridge Installed New Color Cartridge Installed Old Color Cartridge Installed 8 If you installed a new print cartridge, continue with Aligning the print cartridge. Caring for your print cartridge 31

36 Caring for your print cartridge Aligning the print cartridge When you install a new print cartridge, you should use the Align Cartridge feature to help align the printhead. This ensures that you get the best print quality from your Lexmark 1100 Color Jetprinter. To align the print cartridge: 1 From the printer s Control Program, click the Cartridges tab. 2 Click the Align Cartridge button. The Align Cartridge dialog box appears on your screen. The printer prints a test page with a bidirectional alignment pattern. Each pattern has a number under it. Bidirectional Alignment Pattern 3 On the printed test page, locate the number under the Bidirectional Alignment pattern that comes closest to forming a straight line. 4 In the Align Cartridge dialog box, enter the number as the Bidirectional Align setting. 5 Click OK. Cleaning the print nozzles When you clean the print nozzles, a test line prints so you can see if the cleaning process was successful. Use the nozzle test: When you suspect the nozzles are clogged When characters are not printing completely To clean the nozzles: 1 Make sure there is paper in the sheet feeder. 2 From the printer s Control Program, click the Cartridges tab. 32 Caring for your print cartridge

37 3 Click the Clean Print Nozzles button. The printer feeds a sheet of paper and prints the nozzle test pattern. 4 Examine the test pattern. This example shows a test pattern of a black nozzle functioning correctly. Caring for your print cartridge This example shows a test pattern of a color nozzle functioning correctly. 5 Compare the diagonal line above the printed bars to the diagonal line below the printed bars. Look for a break in the diagonal lines. A broken line indicates clogged nozzles. If the bottom line has fewer breaks, or better print quality than the top line, run the test two more times. If the print quality is satisfactory after running the test three times, the print nozzles are clean. You do not need to complete the remaining steps. If the print quality of both lines is not satisfactory after running the test three times, go to step 6. Caring for your print cartridge 33

38 Caring for your print cartridge 6 Remove and reinstall the print cartridge. For help, see Installing or replacing a print cartridge on page Repeat the nozzle test. 8 If the lines are still broken, wipe the print cartridge nozzles. For instructions, see Wiping the print nozzles and contacts. Wiping the print nozzles and contacts If print quality does not improve after cleaning the print nozzles (see Cleaning the print nozzles on page 32), the problem may be caused by dried ink on the print cartridge nozzles. To wipe the print cartridge s nozzles and contacts: 1 Remove the print cartridge from the printer. For help, see Removing a print cartridge on page Use a clean cloth, dampened with water only, to gently clean the entire copper colored area, including the nozzles and contacts. When cleaning the color print cartridge, wipe the nozzles in one direction so the colors do not mix. Nozzles Contacts To dissolve dried ink, hold the damp cloth against the nozzles for about three seconds. Gently blot and wipe dry. 34 Caring for your print cartridge

39 3 Allow the copper-colored area to dry. 4 Reinstall the print cartridge and repeat the nozzle test. For help, see Cleaning the print nozzles on page If the nozzle test line is still broken, clean the print cartridge carrier contacts. For help, see Cleaning print cartridge carrier contacts on page 35. Cleaning print cartridge carrier contacts Caring for your print cartridge Clean the print cartridge carrier contacts only if you have cleaned and wiped the print nozzles and print quality is still unsatisfactory. To clean the print cartridge carrier contacts: 1 From the printer s Control Program, click the Cartridges tab. For help opening the Control Program, see Opening the Control Program on page 7. 2 From the Cartridges tab, click the Install Cartridge button to move the print cartridge carrier to the load position. 3 Unplug the printer power cord. This forces the print cartridge carrier to remain in the load position. Caring for your print cartridge 35

40 Caring for your print cartridge 4 Open the printer front cover. 5 Remove the print cartridge. For help, see Removing a print cartridge on page Use a clean, dry cloth to clean the cartridge carrier contacts inside the printer. Carrier contacts 7 Replace the print cartridge. For help, see Installing or changing a print cartridge on page Caring for your print cartridge

41 8 Close the printer front cover. Caring for your print cartridge 9 Plug the printer power cord into an electrical outlet. 10 You do not want to reset the ink level counter. Click Old Black Cartridge or Old Color Cartridge, depending on which you installed, to return the cartridge carrier to the far right position. 11 Test the print cartridge by choosing the Clean Print Nozzles button on the Cartridges tab. If the print quality has not improved after this cleaning process, replace your print cartridge. If print quality still does not improve, your printer may require service. Caring for your print cartridge 37

42 Caring for your print cartridge Preserving print cartridges To ensure the longest life from your print cartridge and optimum performance from your printer: Keep a print cartridge in its packaging until you are ready to install it. Do not remove a print cartridge from the printer except to replace, clean, or store it in a print cartridge storage unit. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time. Do not refill print cartridges. Refilling empty print cartridges may invalidate your warranty. Incompatible inks can cause damage to the printhead or to the printer. For best results, use Lexmark supplies with the printer. Store the print cartridge in the same environment as the printer. 38 Caring for your print cartridge

43 Troubleshooting Troubleshooting Chapter Five Use this section to identify and solve problems. If you encounter: See page: Error messages 40 Miscellaneous problems 42 General printing problems 42 Paper feed problems 46 Poor print quality 48 Troubleshooting 39

44 Troubleshooting Error messages If you get this message: Ink low Out of memory Try this solution: Your print cartridge is running out of ink. You need to purchase a new print cartridge. Before sending a file to print, close all other open files in the application you are using. The printer prints a blank page when too many files are open in the same application. Free memory by closing other open applications. Decrease the print quality of your print job. Consider purchasing more memory for your personal computer. In Windows 3.1 or 3.11, consider increasing the virtual memory to a larger value. Out of paper Printer Error You may have the wrong paper source selected in the printer software or in your application. If an Out of Paper message appears and you are using a nonbidirectional printer cable, follow the steps below to continue printing: 1 Load paper. 2 Press the Paper Feed button. 3 Resend your print job. Your printer software will not function properly unless you use an IEEE 1284-compliant parallel cable with your printer. 1 Open the printer front cover. 2 Clear any paper or other objects from the paper path. 3 Make sure the print cartridge is completely snapped into the cartridge carrier, If not, push back on the cartridge until it snaps into place. 4 Press the Paper Feed button. If the error condition reappears, unplug the power cord from the electrical outlet, then plug it back in. If the error condition is still present, your printer may require service. 40 Troubleshooting

45 If you get this message: Paper jam Try this solution: 1 Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, open the printer front cover and pull the paper out from the front of the printer. 2 Close the printer front cover. 3 Press the Paper Feed button. 4 If necessary, resend your print job. Start with the page on which the paper jam occurred. If the error continues, unplug the printer and then plug it back in. If it continues, your printer may need service. Troubleshooting Printer is Offline Make sure: the power cord is completely plugged into the printer and an electrical outlet. the printer parallel cable is completely plugged into the printer and the computer. Pressing the Paper Feed button when the printer is out of paper also causes this message to appear. Unplug the printer from the electrical outlet and then plug it back in. Troubleshooting 41

46 Troubleshooting Miscellaneous problems For this problem: Printer has missing or damaged parts Printer software settings are not in effect Try this solution: Contact Lexmark. Check the settings in the software application you are using. Printer settings in your application may override settings in the printer software. Make all printer setting changes in your application if possible. Use the printer driver to change a setting only if your application does not have that setting. General printing problems For this problem: DOS print file takes too long to print Try this solution: If you are attempting to print a DOS file by sending it to the port to which the printer is connected, use the DOS Copy command. Avoid using the DOS Print command. The DOS Print command causes printing delays. Here is an example of the correct DOS Copy command. copy filename lptn /b In the command example: copy is the DOS copy command. filename is the name of the print file. lptn is the port where your printer is connected. For example, lpt1 or lpt2. /b instructs the computer to send the data in binary form. 42 Troubleshooting

47 For this problem: DOS print job does not print Try this solution: Check the following items: Make sure Disable CJ1000 DOS is not checked: 1 From your printer s Control Program, click the Options tab. 2 Make sure Disable CJ1000 DOS Printing (Enable DOS Printing to other Printers) is not checked. If you are using Windows 95, 98 make sure Spool MS-DOS print jobs is selected: 1 Open the Printer Driver Properties folder: a In the Windows Printers Folder, right-click the icon for your Lexmark printer. b In the sidebar menu, click Properties. c Choose the Details tab. 2 Click the Port Settings button. 3 Make sure Spool MS-DOS print jobs is checked. 4 Click OK. If you send a second DOS print job before the first DOS print job has finished processing, neither job will print. Normally, a job is finished processing when the first page of the job prints. Also, make sure the Lexmark 1000 Series ColorFine is set as your default printer driver. Troubleshooting Old document prints with different fonts Printer pauses frequently during a print job When you print a document formatted for a different printer, Windows may substitute different fonts. Line breaks and page breaks may change also. Use the software application that created the document to fix these problems, then save your changes for the next time you print. If your printer pauses frequently (every two or three lines) during a print job, and the printed pages have alternating bands of light and dark print, select Enable Buffer Mode from the Options tab. 1 From the printer's Control Program, click the Options tab. 2 Make sure the Enable Buffer Mode option is checked. Troubleshooting 43

48 Troubleshooting For this problem: Printer power is on but nothing prints (There is no action from the printer) Try this solution: Make sure: You have paper in the feeder. The Paper Load Lever is closed (away from you). The printer parallel cable is completely plugged into the printer and the computer. The print queue is not being held or paused. To check the printer status, follow the steps for your operating system: Windows 95, 98: 1 From the Printers folder, double-click the icon for the Lexmark 1000 Series ColorFine. 2 Click the Printer menu and make sure no checkmark appears next to the Pause Printing option. Windows 3.1, 3.11: 1 Open the Spool Manager. 2 Click the Queue menu and make sure no check mark appears next to the Hold option. Print a test page. To print a test page: 1 Open the printer Control Program. 2 On the Status tab, click the Print Test Page button. If the test page prints, the printer is functioning properly. Check your application. If you are trying to print from a DOS-based application, the problem could be with your DOS settings. Check your DOS printer port settings, driver, and your application settings. Printer prints very slowly Printer seems to be printing but no characters appear Try the following if your printer is printing slowly: Decrease the print quality. Consider purchasing more memory for your personal computer. Check the document you are printing. If you are using several graphics, it may take longer to print than regular text. Make sure: The print cartridge is properly installed in the printer. See Installing or replacing a print cartridge on page 24. The tape was removed from the print cartridge before it was installed. 44 Troubleshooting

49 For this problem: Try this solution: Test page does not print Make sure: The power cord is completely plugged in. Try unplugging it, then plugging it back in. The paper path is clear. The parallel cable is properly connected to the computer and printer. For help, refer to the Getting Started booklet. Paper is loaded in the printer correctly. For help, see Loading paper and other specialty media on page 10. Print cartridge is installed correctly. For help, see Installing or replacing a print cartridge on page 24. If these suggestions do not solve the problem, your printer may need service. Refer to your printer registration card or warranty/ service information for the appropriate telephone number for your country. Troubleshooting Troubleshooting 45

50 Troubleshooting Paper feed problems For this problem: Paper fails to feed Try this solution: If paper doesn't move through the sheet feeder: Make sure the paper is loaded properly into the printer. Remove any obstructions inside the printer. Make sure the Paper Load Lever is closed (away from you). Make sure the Left Paper Guide does not prevent paper feeding (by being pushed too far to the right). Paper jam Paper skews or buckles 1 Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, open the printer front cover and pull the paper out from the front of the printer. 2 Close the printer front cover. 3 Press the Paper Feed button. 4 If necessary, resend your print job. Start with the page on which the paper jam occurred. If the error continues, unplug the printer and then plug it back in. If it continues, your printer needs service. If paper skews or buckles while moving through the printer, make sure: You do not force the paper down into the printer when you load it. Note: If you are loading letter or A4 size paper, use the horizontal lines labeled LTR and A4 on the paper support to determine how far down to load the paper. There is not too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 30 sheets of paper. The paper guide does not cause the paper to bow in the sheet feeder. You are using the correct type of paper. The paper guide is against the side of the paper. The specialty media guide is not in the upright position. The printer is on a flat, level surface. 46 Troubleshooting

51 For this problem: Paper sticks together Try this solution: If paper sticks together when moving through the sheet feeder, try the following: Make sure there is not too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 30 sheets of paper. Make sure you are using the correct type of paper. Remove paper from the sheet feeder and flex or fan the paper. When loading paper, do not force the paper down into the printer. Note: Humid conditions may cause some papers to stick together. Troubleshooting Transparencies, glossy film, or photo papers stick together If transparencies, glossy film, or photo papers stick together after they exit the printer: Use a transparency, glossy film, or photo paper designed for an inkjet printer. For ordering information, see Ordering Supplies on page 57. Remove each transparency, glossy film, or photo paper as it exits from the printer. Load each piece of specialty media one piece at a time. For help, see Loading specialty media on page 12. Troubleshooting 47

52 Troubleshooting Poor print quality For this problem: Characters not aligned correctly at left margin Try this solution: Make sure you do not have hard-coded (extra) spaces at the left margin. Clean the print cartridge nozzles. See Cleaning the print nozzles on page 32. Align the print cartridge. See Aligning the print cartridge on page 32. Make sure you are using Normal 300dpi or High 600dpi print quality, not Fast Draft 300dpi. Characters with white lines General print quality problems Improperly formed or misaligned characters A print cartridge may be out of ink or low on ink. If the Ink Low message appears, install a new print cartridge. To view the ink level, check the print cartridge image shown in the Cartridge tab. Remove and reinstall the print cartridge. See Installing or replacing a print cartridge on page 24. Clean the print cartridge nozzles. See Cleaning the print nozzles on page 32. If you are printing transparencies, try changing the fill pattern in your application software. The print cartridge may be out of ink or low on ink. If the Ink Low message has appeared, install a new print cartridge. See Installing or replacing a print cartridge on page 24. To view the ink level, check the ink level graphic shown on the Cartridges tab or the Status tab of the Control Program. Change the Print Quality setting to something other than Fast Draft 300dpi. Clean the print cartridge nozzles. See Cleaning the print nozzles on page 32. Make sure the print cartridge is installed correctly. See Installing or replacing a print cartridge on page 24. Make sure you are using the correct type of paper. Specialty inkjet papers provide better printing results. See Ordering Supplies on page 57 for more information. Make sure you have the correct type of paper selected in the printer software. Clean the print cartridge nozzles. See Cleaning the print nozzles on page Troubleshooting

53 For this problem: Poor print quality at left, right, or bottom edge of page Try this solution: Like other printers, your printer cannot print in the extreme left, right, or bottom edges of a page. To avoid poor print quality at the edges of the page, we recommend using these minimum margin settings: Left and Right Margins Left and right margin settings must be at least 6.35 mm (0.25 in.) each for all paper sizes except A4. For A4 size paper, left and right margin settings must be at least 3.37 mm (0.133 in.) each. Troubleshooting Poor print quality at left, right, or bottom edge of envelope Print is too dark or smudged Top and Bottom Margins The top margin must be set to at least 3.39 mm (0.14 in.). The bottom margin setting for all paper sizes must be 12.7 mm (0.5 in.). For best printing results, use at least 16mm (0.63 in.). Like other printers, your printer cannot print in the extreme left, right, or bottom edges of an envelope. To avoid poor print quality at the edges of the envelope, we recommend using these minimum margin settings: Left and Right Margins Left and right margin settings must be at least 6.35 mm (0.25 in.) each for all envelope sizes. Top and Bottom Margins The top margin must be set to at least 3.39 mm (0.14 in.) The bottom margin setting for all envelope sizes must be 12.7 mm (0.5 in.). Try the following suggestions to correct this problem: Make sure the Paper Type setting in the printer software matches the Paper type loaded in the printer. Make sure the paper is straight and unwrinkled. Let the ink dry before you handle the paper. Change Print Quality to Fast Draft 300dpi. Clean the print cartridge nozzles. See Cleaning the print nozzles on page 32. Troubleshooting 49

54 Troubleshooting For this problem: Print smears on the page Try this solution: Print smearing may occur in two ways: Print is smeared as the printer prints the page. A page prints without smearing, but is smeared by damp ink on the next page exiting the printer. Try the following suggestions to prevent print smearing: If print is smeared as the printer prints the page, change to a higher or lower Print Quality setting. If the page is smeared by the next page exiting the printer, the ink may still be damp when a page finishes printing. Remove the pages as they exit the printer and allow them to dry before stacking. Printed pages have alternating bands of light and dark print Solid black areas on transparencies contain white streaks Unexpected or missing characters Vertical straight lines are not smooth See Printer pauses frequently during a print job on page 43. Try using a different fill pattern in your application software. Make sure you have the Lexmark 1000 Series ColorFine printer driver selected as the default printer. Try the following suggestions to improve print quality of vertical straight lines in tables, borders, and graphs: Clean the print cartridge nozzles. See Cleaning the print nozzles on page 32. Perfom a printhead alignment test. See Aligning the print cartridge on page 32. Change Print Quality to something other than Fast Draft 300dpi. 50 Troubleshooting

55 Installing the printer software If your computer has a CD-ROM drive, follow the steps in the Getting Started booklet to install the printer software. Appendix A Creating diskettes from the CD-ROM Installing the printer software If you need the printer software on a diskette, use one of the following methods: Download the appropriate driver from the Lexmark web site Create diskettes from the CD-ROM Contact Lexmark Technical Support Downloading the driver from Lexmark You can download the printer software from the Lexmark web site: To create diskettes from the CD-ROM: 1 Start Windows. 2 Insert the Lexmark 1000 Series CD into a CD-ROM drive. If the menu screen appears after a few moments, continue with step 3. If nothing appears on the screen after a few moments, follow these steps: a Windows 95, 98 From the Start menu choose Run. Windows 3.1, 3.11 From the Windows Program Manager menu bar, choose File, then choose Run. b In the command-line text box, type the letter of the CD-ROM drive, followed by setup (for example, d:\setup), and then click OK. 3 When the menu screen appears, click Create Diskettes. 4 Follow the instructions on the screen. Installing the printer software 51

56 Installing the printer software Installing from diskette Once you have created the diskette(s), follow the instructions below to install the printer software. Windows 95, 98 1 Start Windows. 2 Insert Setup Disk 1 into your disk drive. 3 From the Start menu, choose Settings, then choose Printers. 4 From the Printers folder, double-click Add Printer. 5 Click Next> until you are prompted by a screen listing printer manufacturers and models. 6 Click Have Disk. The Install From Disk dialog box appears. 7 In the Install From Disk dialog box, type the letter of your disk drive (for example, a:), and then click OK. 8 Click Next>. 9 Select the port you want to use with this printer (for example, LPT1) and then click Next>. 10 If you have other printers installed, click Yes to use the Lexmark 1100 as the default Windows printer. 11 Click Finish. 12 When the Software License Agreement appears, read it and click Yes to continue installing the printer software. 13 Continue with step 2 of Installing or changing a print cartridge on page 29. Windows 3.1 or Start Windows. 2 Insert Setup Disk 1 into your disk drive. 3 From the Windows Program Manager menu bar, choose File, and then choose Run. 4 In the command-line text box, type the letter of your disk drive, followed by setup (for example, a:setup), and then click OK. 5 Follow the instructions on the screen. 6 Continue with step 2 of Installing or changing a print cartridge on page Installing the printer software

57 Printing from DOS Appendix B Printing from DOS You must install the following before you can print from DOS applications: Lexmark 1000 Series printer software PCL 3 printer driver for each DOS application Appropriate drivers in order of preference are: HP DeskJet 500C HP DeskJet 500 You must use the HP DeskJet 500C for color output. If your application does not include drivers for the HP DeskJet 500C or the HP DeskJet 500, contact the software manufacturer for a compatible driver replacement. Printing from a DOS application in Windows Use these instructions only if your application runs from the DOS prompt in Windows. When you print from a DOS application, your printer uses PCL 3 emulation. You must install a printer driver for PCL 3 emulation in each DOS application. In Windows 3.1, 3.11, avoid switching from your DOS application to another application while your job is printing. See the README file for your Lexmark printer for more information. 1 Make sure you are in Windows, not native DOS. 2 From the Control Program, click the Options tab. For help opening the Control Program, see Opening the Control Program on page 7. 3 Make sure Disable CJ1000 DOS Printing (Enable DOS Printing to other Printers) is not checked. Note: To print to non-lexmark printers, you must reselect this option. 4 Start your application from DOS. For help, see your Windows documentation. 5 Install the HP DeskJet 500C as the current printer in the DOS application from which you are printing. Some applications offer a color or black (mono) version of the HP DeskJet 500C driver. Choose the black (mono) version if you are printing in black only. Choose the color version if you are printing in color and black. Printing from DOS 53

58 Printing from DOS If your application does not offer the HP DeskJet 500C printer driver, install the HP DeskJet 500 printer driver. You will not be able to print in color with the HP DeskJet 500 printer driver. For help installing a printer, see your application user's documentation. 6 You can use the printer driver for your Lexmark 1100 Color Jetprinter to change printer settings that are not in your application. For help, see Changing print settings for DOS applications on page Print as you normally would from your application. Changing print settings for DOS applications If possible, use options in your DOS application to change printer settings. Use the following steps only if you want to change a printer setting that does not exist in your DOS application. Settings in your DOS application override settings in the driver. 1 From the Control Program, click the Dos Printing tab. For help opening the Control Program, see Opening the Control Program on page 7. 2 Change settings as needed. Printing to a file To print a document that has been processed by the driver and stored in a file (that is, printed to file): 1 Make sure you are in Windows, not native DOS. 2 Start your application from DOS. 3 For help, see your Windows documentation. 4 Create a print file using the "Print to File" function of your application. For help on printing to a file, see your application user's documentation. 5 Use this DOS command to copy the print file to the port where the printer is connected: copy filename lptn /b In the command example: copy is the DOS copy command. filename is the name of the print file you created. lptn is the port where your printer is connected. For example, lpt1 or lpt2. /b instructs the computer to send the data in binary form. Note: Avoid using the DOS Print command to send a job to the printer port. The Print command causes printing delays. Note: When you make changes on the DOS Printing tab, they apply to DOS print jobs only. When you make changes on other tabs, they apply to all print jobs. 54 Printing from DOS