How do I monitor the ink levels on my EPSON Stylus printer using Windows 2000 or XP?

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1 Faulty analysis Error indicators Status Monitor PrintJet Doesn't Print Mats are not drawn in or transported Mats are not delivered correctly The statusmonitor caused an error message Maintenance of PrintJet Cleaning the Print Head When are the heaters to be renewed? Checking the Print Head Nozzles When must the printing head be cleaned Must the unit be serviced at specific intervals? How long does an ink cartridge last? Installation of the PrintJet Accessing the PrintJet Software How To / Setting Up Your PrintJet on a Network Updating the Software How do I uninstall a printer driver on Windows 2000 or XP? How do I install a USB printer on Windows 98 or ME? How do I monitor the ink levels on my EPSON Stylus printer using Windows 2000 or XP? Questions and Answers How resistant is the ink? / Is the print image resistant to ultra violet? How many mats can I print with one tank filling? Can I use still use my EPSON Stylus printer if my colour cartridge is empty? Has cleaning the printing head any influence on the number of printable mats? Can half mats or segments be printed? Is there a hotline which I can call up in the case of problems? Can one work with inlays? Is there a magazine? Is it possible that the marker may become brittle as a result of fixing and fractured when fastening? What type of ink is used by PrintJet? Is this a standard ink? System Requirements Labelling V0 Markers Error Message "Paper Jam" 1/21

2 MultiCards melts in the fixing route The typeface is grey Error indicators You can identify many common PrintJet problems using the lights on your PrintJet's control panel. If your PrintJet stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures. Lights Problem and Solution Paper out No MultiCard is loaded in the PrintJet. Check EPSON Status Monitor 3 or EPSON StatusMonitor. Load MulitCard in the feedin Rail and press the maintenance button. The PrintJet resumes printing and the light goes out. Paper jam MultiCard has jammed in the PrintJet. Press the maintenance button to resume printing. Or switch off the PrintJet and push the power Cable. Ink low The black or color ink cartridge is nearly empty. Obtain a replacement black Weidmüller ink Cartridge or color Weidmüller ink cartridge To see which cartridge is nearly empty, check the ink level using EPSON Status Monitor 3 or EPSON StatusMonitor. Ink out The black or color ink cartridge is empty or not installed. replace black Weidmüller ink Cartridge or color Weidmüller ink cartridge See Replacing an Ink Cartridge for details. cartridge does nit found (black ink cartridge) The installed black or color ink cartridge not found Please install the cartridge again. If you replace a cartridge it is necessary open both Cartridge cover. 2/21

3 Error Message "Paper Jam" This error has different causes: 1: The DPI-Number in the driver settings is not correct: It is necessary to set the settings in the driver, the DPI-Number must be 1440 dpi. If you use an another DPI-number, you cause the error message "Paper Jam". 2: Half MultiCards If you print half MultiCards and the error message appears, then you can press the button maintenance or quit the message on the PC. 3: you print 3 or 4 MultiCards and the error message appears. Please check, if all MultiCards were fully labelled. It might be, that if the Cards labelled on the first and second line, the PrintJet printed too fast and the cards stuck in the fixing route. The MultiCards must labelled 50%. MultiCards melts in the fixing route 1: Please check if the output-rail is free. If you print a lot of MultiCards and you do not remove the MultiCards from the output-rail, the Cards dam up in the fixing route and melt. Please remove all coming out MultiCards. 2: the out-put rail is not mounted correctly. The MultiCards stuck in front of the output-rail. The typeface is grey 1: Please open both covers of the ink tanks. You simulate a replacement of the cartridges. 2: Please make a cleaning process for 2 or 4 times. 3: It is possible to clean the print head with a normal Epson black cartridge, you could reach it in a computer Job. PutintheEpsoncartridgeandmakeacleaningprocess,thenputintheWeidmüller cartridge again. Please do not print with the black Epson cartridge, it is only for cleaning purposes. Status Monitor The Status Monitor utility provides status messages and a graphic display showing the current state of the PrintJet. If a problem occurs while printing, an error message appears in the Progress Meter window. PrintJet Doesn't Print All lights are off Lights came on and then went out Only the power light is on Error light is flashing or on Error light is on and power light is off If one of the following error indications is displayed, try the solutions listed. All lights are off Try one or more of these solutions: Press the power button to make sure the PrintJet is on. Turn off the PrintJet and make sure the power cord is securely plugged in. Make sure that your outlet works and is not controlled by a wall switch or timer. Lights came on and then went out 3/21

4 The PrintJet's voltage may not match the outlet rating. Turn off the PrintJet and unplug it immediately. Then, check the PrintJet labels. If the voltage does not match, DO NOT PLUG YOUR PRINTJET BACK IN. Contact your dealer. Only the power light is on Try one or more of these solutions: Turn off the PrintJet and computer. Make sure the PrintJet's interface cable is securely plugged in. Make sure there is no packing material in the PrintJet. If the check page prints correctly, make sure the PrintJet software and your application are installed correctly. If you are trying to print a large image, your computer may not have enough memory to print. Try printing a smaller image. If you are using Windows NT 4.0, try to uninstall the EPSON PrintJet Port. Click Start, point to Programs and then to EPSON PrintJets, then click EPSON PrintJet Port Uninstall. Follow the on-screen instructions. Clear any stalled print jobs from the Spool Manager. For instructions, see Using EPSON Spool Manager. If the PrintJet sounds like it is trying to print, but is unable to, run the Head Cleaning utility. Windows 98, 95, or 3.1 users can start the Head Cleaning Utility now. If this doesn't work, replace the ink cartridges. See Replacing an Ink Cartridge for instructions. Error light is flashing or on Check EPSON Status Monitor 3 or EPSON StatusMonitor to find the cause of the error, then try one or more of these solutions: If the error light is on and MulitCard is jammed, remove any MulitCard that may be jammed in the PrintJet. If the error light is on and no MulitCard is loaded, load more MulitCard in the sheet feeder. If the error light is flashing, ink is low. Prepare a replacement cartridge. If the error light is on and ink is out, replace the appropriate ink cartridge. See Replacing an Ink Cartridge. Error light is on and power light is off Follow the steps below. Press the maintenance button, then remove any MulitCard in the PrintJet. Turn the PrintJet off. Check for and remove any foreign objects or pieces of MulitCard from inside the PrintJet. Also, make sure that there is sufficient space around the vent on the back of the PrintJet to allow proper ventilation. Remove any objects blocking the vent. Then, turn the PrintJet back on. Note : If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the PrintJet. Call your dealer for assistance. If the error does not clear, contact your dealer. 4/21

5 Troubleshooting PrintJet problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose the most common problems is provided by the Status Monitor utility. Mats are not drawn in or transported Make sure that the mat is pushed up to the stop and the in feed path has been correctly inserted. Mats are not delivered correctly Make sure that the delivery path has been fitted correctly. The Statusmonitor caused an error message Maintenance of PrintJet Cleaning the Print Head Using the Head Cleaning utility If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer using the Head Cleaning utility in the PrintJet software, or from the PrintJet itself by using the PrintJet's control panel buttons. Please press the Maintance Button. Note : Print head cleaning uses both color and black ink. To avoid wasting ink, clean the print head only if print quality declines; for example, if the printout is blurry or the color is incorrect or missing. When the error light is flashing or on, you cannot clean the print head. Replace the appropriate ink cartridge first. Do not start the Head Cleaning while printing is in progress; otherwise, your printout may be marred. Using the Head Cleaning utility Refer to the appropriate section below to use the Head Cleaning utility. For Windows users Follow the steps below to clean the print head using the Head Cleaning utility. Make sure that the PrintJet is on and the error light is off. Note : If the error light is flashing, you cannot clean the print head. Replace the appropriate ink cartridge first. Access the PrintJet software. For instructions, see Accessing the PrintJet software. Click the Utility tab, then click the Head Cleaning button. 5/21

6 Follow the on-screen instructions. The power light flashes while the PrintJet performs the cleaning cycle. It takes about thirty seconds to complete. Caution : Never turn off the PrintJet while the power light is flashing. Doing so may damage the PrintJet. When the power light stops flashing, click Print nozzle check pattern in the Head Cleaning dialog box to confirm that the head is clean and to reset the cleaning cycle. Checking the Print Head Nozzles If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to identify the problem by checking the print head nozzles. : Caution It is necessary to switch off the PrintJet and stick on a label at the beginning of the MultiCard. You can check the print head nozzles from your computer using the Nozzle Check utility in the PrintJet software, or from the PrintJet itself by using the PrintJet's control panel buttons. Using the Nozzle Check utility Refer to the appropriate section below to use the Nozzle Check utility. Note : Do not use the Nozzle Check utility while printing is in progress; otherwise, your printout may be marred. For Windows users FollowthestepsbelowtousetheNozzleCheckutility. Make sure that the PrintJet is switched off and the MultiCard with the label is loaded in the Feed-in Rail. Access the PrintJet software. If you need instructions, see Accessing the PrintJet software. Click the Utility tab, then click the Nozzle Check button. Follow the on-screen instructions. Below are nozzle check patterns: Good sample 6/21

7 Print head needs to be cleaned In the check pattern, if you find that any segments are missing from the test lines, you may need to repeat the head cleaning and print the nozzle check pattern again. If print quality hasn't improved after repeating this procedure four or five times, turn the PrintJet off and leave it alone overnight. Then do the head cleaning again. If the print quality still has not improved, one or both of your ink cartridges may be old or damaged and may need to be replaced. To replace an ink cartridge before it is empty, see Replacing an Ink Cartridge. If print quality remains a problem after replacing the ink cartridges, contact your dealer. When must the printing head be cleaned? The printing head is to be cleaned when the printout becomes noticeably poorer, weak or unclear, for example. Please note that ink is used up when cleaning the printing head! When are the heaters to be renewed? The heaters must be renewed when it is no longer possible to fix correctly. Must the unit be serviced at specific intervals? No, servicing and maintenance is generally not necessary unless there is a fault in the hardware. How long does an ink cartridge last? As a general rule approx 350 mats can be printed with one ink cartridge. However, to be observed in this case is that ink is used up during every cleaning operation as a result of which the number of printable mats is reduced. Installation of PrintJet Accessing the printer software You can access the printer software from most Windows applications, from the Windows Start menu (Windows 98, 95, 2000 and NT 4.0), or from the Control Panel (Windows 3.1). When you access the printer software from a Windows application, the settings that you make apply only to the application you are using. When you access the printer software from the Start menu, the settings that you make apply to all of your Windows applications. Refer to the appropriate section below. 7/21

8 From Windows applications Follow the steps below to access the printer software. From the File menu, click Print or Print Setup. In the dialog box that appears, click Printer, Setup, Options, or Properties. (Depending on your application, you may need to click a combination of these buttons.) The printer driver opens. From the Start menu (Windows 98, 95, 2000, and NT 4.0) Follow the steps below to access the printer software. Click Start, point to Settings, then click Printers. For Windows 98 and 95 users, select your printer, then click Properties on the File menu. For Windows 2000 users, select your printer, then click Printing Preferences on the File menu. For Windows NT 4.0 users, select your printer, then click Document Defaults on the File menu. The printer driver opens. From the Control Panel (Windows 3.1) Follow the steps below to access the printer software. Double-click the Control Panel icon in the Main program group. Double-click the Printer icon. Select your printer in the Installed Printer list. Click Setup. The printer driver opens. How To / Setting Up Your PrintJet on a Network For Windows 2000 and NT 4.0 Users Setting up your PrintJet as a shared PrintJet Accessing the PrintJet through a network This section tells you how to set up your PrintJet so that other computers on the network can use it. Note : This section is written for small network users only. If you are on a large network and would like to share your PrintJet, consult your network administrator. The screens shown in this section are from Windows NT 4.0. First, you need to set up the PrintJet as a shared PrintJet on the computer to which the PrintJet is connected. Then, you must specify the network path to the PrintJet from each computer that will use it and install the PrintJet software on those computers. 8/21

9 Setting up your PrintJet as a shared PrintJet To share a PrintJet with other computers on a network, follow the steps below to configure the computer to which the PrintJet is connected. Click Start, point to Settings, and click PrintJets. Select the icon for your PrintJet, then click Sharing on the File menu. Click Shared (for Windows 2000 users, select Shard as), then type the Share Name. Click OK. Note : For Windows NT 4.0users, do not select a driver from the Alternate Drivers list. For Windows 2000 users, do not select a driver from Additional Drivers list in the Additional Drivers dialog box. Accessing the PrintJet through a network To access your PrintJet from other computers on the network, follow the steps in this section for each computer that will access the PrintJet. Note : Your PrintJet must be set up as a shared resource on the computer to which it is directly connected before you can access it from another computer. For instructions, see Setting up your PrintJet as a shared PrintJet. Install the PrintJet driver from the software CD- ROM. Click Start, point to Settings, and then click Control Panel. 9/21

10 Double-click the PrintJets icon. Right-click the icon for your PrintJet, then click Properties on the menu that appears. The PrintJet driver opens. In the PrintJet Ports dialog box, select Local Port, then click New Port. 10 /21

11 In the Port Name dialog box, enter the path information for your PrintJet using the format below: \\name of computer that is connected to the PrintJet\name of the shared PrintJet. Click OK to return to the PrintJet Ports dialog box. Click Close to return to the Ports menu. On the Ports menu, make sure that the new port is included in the list and that the corresponding check box is selected. Click OK to close the PrintJet driver. Updating Software Updating to Windows 98 Updating the driver in Windows 2000 and NT /21

12 Follow the directions in this section if you have upgraded your computer from Windows 95 to Windows 98 or if you are a Windows NT 4.0 or Windows 2000 user and wish to update your printer driver from a previous version. Updating to Windows 98 If you have upgraded your computer's operating system from Windows 95 to Windows 98, you must uninstall your printer software and then install it again. Uninstall the printer software by double-clicking the Add/Remove Programs icon in the Windows Control Panel and selecting EPSON Printer Software from the list. Click the Add/Remove button. The EPSON Printer Software Uninstall dialog box appears. Select the printer model and click OK. Then, install the printer software again. Updating the driver in Windows 2000 and NT 4.0 When you update the printer driver in Windows 2000 and NT 4.0, please be sure to uninstall the previous printer driver before you install the new driver. Installing over the existing printer driver results in a failure to update. To uninstall the printer driver, double-click the Add/Remove Programs icon in the Windows Control Panel. The Add/Remove Programs Properties dialog box appears. Select EPSON Printer Software from the list and click Change/Remove (Windows 2000) or Add/Remove (Windows NT 4.0). The EPSON Printer Software Uninstall dialog box appears. Select the printer model and click OK. How do I uninstall a printer driver on Windows 2000 or XP? To uninstall a printer driver you need to remove EPSON Printer Software from the Add / Remove programs list in control panel. Instructions. Proceed by double clicking on the My Computer icon on your desktop. Now double-click on Control Panel. Double click on Add/Remove Programs. 12 /21

13 This will now display a list of all the programs installed on your PC. Click on EPSON Printer Software and click Change/Remove. Click on the Printer you would like to uninstall and click OK. Click Yes. Click Yes. 13 /21

14 Un-installation is now finished. Click OK. Please restart your computer to complete. For instructions on how to install the printer driver click here: How do I install a USB printer on Windows 98 or ME? Connect the printer to the PC and switch the printer on. The Add New hardware Wizard will appear. Follow the on screen instructions selecting specify a location and browse or simply type in the following path X:\ENGLISH\WIN98 (where X is the drive letter of your CD-ROM. The Add New hardware Wizard will appear again, Follow the same process as above and on completion please restart your computer. Instructions Connect and switch on the printer. The Add New Hardware Wizard will now appear. Click Next. Select Search for the best driver for your device and click Next. Ensuring that only Specify a location is ticked, Please then browse to or simply type in the following path X:\ENGLISH\WIN98 (where X is the letter of your CD-ROM drive). Click Next. 14 /21

15 Windows will now find the required INF file. Click Next. Click Finish. Windows has now configured the USB port. To install the driver for the printer click Next. Select Search for the best driver for your device and click Next. 15 /21

16 The following path should be present X:\ENGLISH\WIN98 (where X is the letter of your CD-ROM drive). If not please browse or simply type in the path ensuring that only Specify a location is ticked. Click Next. Windows will again find the required INF file. Click Next. Here you can enter a different name for your printer if desired. Click Finish. This will now copy the files. 16 /21

17 Click Finish. Setup is now complete. Please restart your computer. To be able to monitor your ink levels you will need to install the Status Monitor Utility supplied on the EPSON Printer Software CD-ROM. For instructions on how to do this please click this link: How do I monitor the ink levels on my EPSON Stylus printer using Windows 2000 or XP? To monitor the ink levels on your printer you need to install the EPSON Status monitor utility supplied on the CD-ROM EPSON printer software. To access the Status monitor proceed by clicking Start, select settings and then printers. Right click on the icon for the relevant printer and select Printing preferences. Click on the utility tab and click on the icon for Status monitor. This will now display your ink levels. Instructions Proceed by inserting the EPSON Printer Software CD-ROM supplied with the printer. The example used here is the EPSON Stylus C60. Select EPSON Status Monitor and click on the arrow pointing to the right. Click OK. 17 /21

18 This will then copy the files. As requested turn the printer on ensuring that it is connected. Setup will now confirm completion. Click OK and restart your computer. To access the Status Monitor utility click Start, Settings and then Printers. Right-click on the relevant printer and select Printing Preferences. This will display the driver settings. 18 /21

19 Click the Utility tab. Click on the icon for Status Monitor and this will now display your ink levels. Use the Status Monitor utility to establish which cartridges are low or empty. Questions and Answers How resistant is the ink? / Is the print image resistant to ultra violet? In our laboratory we test specific stipulations such as wipe and scratch resistance, for example. However, we recommend that our customers check the printout according to individual requirements and approve these themselves. How many mats can I print with one tank filling? Up to approx. 350 mats can be printed, however, this depends on the extent of the printing. CanIusestillusemyPrintJetifmycolourcartridgeisempty Has cleaning the printing head any influence on the number of printable mats? Yes, because ink is used up during every cleaning cycle. The printing head is only to be cleaned when the print becomes noticeably poor. By carrying out a test we have determined that 28 cleaning cycles are necessary to empty the ink cartridge. Can half mats or segments be printed? You can print half a Multicard or segments on a card if you separate these correctly on the project drawing area. After lettering the card a fault message "MulitCard blockage" will appear and the red 19 /21

20 LED comes on. Confirm this message to be able to use the PrintJet again. Is there a hotline which I can call up in the case of problems? Yes, you can call up the PrintJet hotline under the number»0049«(0) 5231/ As an alternative you can also send an to How often can one mat run through the PrintJet? A mat should only run once through the PrintJet because the Multicard bends under the influence of heat from the marker. As a consequence, the print can become poorer in the next printing operation. Can one work with inlays? Atthepresentpointintimeweareworkingonsolutionstothisproblemtobealsoabletoofferinlays in the future. Is there a magazine? Yes, the article number of the magazine is What type of ink is used by PrintJet? Is this a standard ink? No, a specially produced ink is used for the Weidmüller ink cartridge (black) to ensure the necessary fixing of the print image. Is it possible that the marker may become brittle as a result of fixing and fractured when fastening? No, this is not possible. Can I use still use my EPSON Stylus printer if my colour cartridge is empty? No you cannot. EPSON Stylus printers require both Black and colour cartridges to be installed. If either of the cartridges is empty or not installed there will be a Red error light on the printer to indicate this. When there is a red light on the printer it will not function. Please note: When trying to print to an EPSON printer with an empty or uninstalled cartridge it will cause a Communication error on your computer. To resolve this error simply install or replace the required cartridge. Labelling V0 Markers 1. Please use Plotterfont at V0-material 2. Use the setting 60% of the fixing. Should the wipe resistance not correspond to the customer requirements, you must increase the fixing step-by-step. 3. If a MultiCards melting not avoidable, we recommend the customer the use of markers with the fire protection class V2. (e.g. SFC or SFX). System requirements System Requirements Using the online Reference Guide For Windows computers System Microsoft Windows 98, 95, 3.1, 2000 or NT 4.0 CPU i486/66 MHz (for Windows 98) i486/25 MHz (for Windows 95 and NT 4.0) i386/25 MHz (for Windows 3.1) (Pentium or better recommended) Pentium 133 MHz for Windows /21

21 Memory 16 MB for Windows 98, 95, 3.1, and NT 4.0 (32 MB or more recommended) 32 MB for Windows 2000 Hard disk space 5 MB to install the Reference Guide 45 MB to install Microsoft Internet Explorer CD-ROM drive Display Browser Double-speed (quad-speed or faster recommended) 640 x 480 pixel or 800 x 600 pixel resolution, with High Color (16bit)orTrueColor(32bit)setting Web browser (Microsoft Internet Explorer 4.0 or later recommended) For Macintosh computers System Memory Hard disk space System (System 7.6 or later recommended) 16 MB (32 MB or more recommended) 4 MB to install the Reference Guide 15 MB to install Microsoft Internet Explorer CD-ROM drive Display Browser Double-speed (quad-speed or faster recommended) 640 x 480 pixel or 800 x 600 pixel resolution, with High Color (16bit)orTrueColor(32bit)setting Web browser (Microsoft Internet Explorer 4.0 or later recommended) 21 /21

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