Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

Transcription

1 TOSHIBA Strata CIX Product Bulletin PBCIX-0098 January 2009 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX Toshiba is pleased to announce a new conference telephone product series from Polycom. The Polycom SoundStation IP4000, IP6000, and IP7000 conference phones meet the needs from the SMB to enterprise level systems. The phones operate using Session Initiation Protocol (SIP) over IP, registering directly to the Strata CIX system without any gateway requirements. The Polycom conference phones provide SIP line extension dialing and interoperability with many Strata CIX features, full-duplex operation, and outstanding voice quality ideal for conference room applications. Product Overview The Polycom SoundStation IP4000, IP6000, and IP7000 conference phones are advanced IP conference phones that deliver superior performance for small to board room level conference rooms. With advanced features, broad SIP interoperability and remarkable voice quality, these conference phones are a price/performance breakthrough for the Strata CIX SIP-enabled IP environment. The IP4000 has been a leading conference telephone in the market. The new IP6000 and IP7000 conference phones are built on the success of the IP4000 and include the Polycom HD Voice TM wideband audio capability for campus-wide peer-to-peer calling on the Polycom phones that support this feature. The IP6000 delivers high-fidelity audio from 220Hz to 14kHz, while the IP7000 delivers from 220Hz to 22kHz, capturing both the deeper lows and higher frequencies of the human voice for conference calls that sound as natural as being there. The IP4000, IP6000 and IP7000 conference telephones provide full-duplex technology that eliminates distracting drop-outs and echo cancellation. The IP6000 and IP7000 provide next generation advancements on these features, along with Automatic Gain Control that intelligently adjusts the microphone sensitivity based on where participants are seated in the conference room, making the conversations clearer for all participants. IP4000 IP6000 Copyright 2009 Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Blvd., Irvine, CA (949)

2 Product Overview The IP6000 and IP7000 conference phones also provide technology that resists interference from mobile phones and other wireless devices, delivering clear communications without distractions. The Polycom SoundStation IP Conference Phones provide: Loudspeaker with broad range of Frequency Response by model type High resolution, backlit, graphical display 12-key telephone keypad Three context-dependent softkeys [four on IP7000] Full-duplex Silence suppression, echo cancellation, jitter buffer IP7000 G.711 (A- and µ-law), G.729AB, and G.722/G [IP6000, IP7000 only] codec support User selectable ring tones User configurable directories and call history DHCP or static IP addressing Integrated TFTP client Web-based configuration (HTTP) Optional IEEE 802.3af Power over Ethernet (PoE) Interface Module [IP4000 only] Optional extension (EX) microphones IP6000 and IP7000 Models Only IEEE 802.3af Power over Ethernet (PoE) support built-in [optional AC power supply available] 2.5mm connection port Voice activity detection Adaptive jitter buffers, packet loss concealment, background noise suppression QoS Support: IEEE802.1p/Q tagging (VLAN), Layer 3 TOS and DSCP IP7000 Model Only Directional navigation wheel 2 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

3 Value Proposition Value Proposition Cost/Benefit Delivers superior performance for small to board room level conference rooms by model type Easily integrates into existing Strata CIX telephone systems Provides lower-cost internal and external voice communication Performance High-fidelity audio that captures the deeper lows and higher frequencies of the human voice Advanced Quality of Service (QoS) technologies provide consistent superior voice quality Ability to access advanced features on the CIX system Specifications Item Specification Network Call Control Protocol Management QoS Provisioning Audio Codecs Display Buttons Dimensions Weight Ports Operating Temperature Internet Protocol (IP) Ethernet 10/100 Base-T Session Initiation Protocol (SIP) DHCP, TFTP IEEE802.1p/Q tagging (VLAN), Layer 3 TOS and DSCP Web-based (HTTP) and Phone-based configuration G.711 (A- and µ-law), G.729AB, and G.722/G [IP6000, IP7000 only] High resolution, backlit, graphical display 12-key telephone keypad Three context-dependent softkeys [four on IP7000] IP4000: 368 x 311 x 64mm IP6000: 368 x 311 x 64mm IP7000: 394 x 372 x 73mm IP4000: 800g IP6000: 800g IP7000: 1080g Extension (EX) microphone ports 2.5mm connection port [IP6000 and IP7000 only] C Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX 3 of 16

4 Value Proposition Features SIP Phone Features Make Call Redial Last Number Speed Dial / Favorites Phone Book Receive Call Caller ID Hold Mute Do Not Disturb (via Phone GUI) Call Forward (Idle Mode) SIP Phone Feature not supported. See SIP Line Features below. Call Divert (Ringing Mode - Forward + Destination) SIP Phone Feature not supported. Call Transfer (Supervised) Call Transfer (Blind) SIP Phone Feature not supported Message Waiting Indicator Volume Control SIP Line Features Call Extension ID Do Not Disturb (via CIX) [#6091 enable / #6092 disable > Dial softkey] Voice Mail Retrieval [#408 > Dial softkey] Call Forward All Call (via CIX) [#6011 > (extension num) > Dial softkey] Call Forward Busy (via CIX) [#6021 > (extension num) > Dial softkey] Call Forward No Answer (via CIX) [#6031 > (extension num) > Dial softkey] Call Forward Busy, No Answer (via CIX) [#6041 > (extension num) > Dial softkey] Call Forward Cancel (via CIX) [#6051 > Dial softkey] Call Park [Conference key > Call Park programmable key > Dial softkey] Note: See Call Park Setup example under Setup section below, which must include the orbit number. Polycom SoundStation IP conference phones do not currently support sequential Call Park, then entry of orbit number. Call Park Retrieve [#32 + extension num (or #32#) > Dial softkey] Call Pickup [#5#5 + extension num > Dial softkey] Page All (Outbound) [#30 > Dial softkey] Page Group (Outbound) [#31 + group num > Dial softkey] 4 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

5 Value Proposition Known Issues When User A puts a call On-Hold, User A is able to Retrieve the call. However, if User A puts a call On- Hold then User B on the other side also puts the call On-Hold, User A will still be able to Retrieve the call, but User B will receive a flashing red indicator and will not be able to Retrieve the call. User B must then hang up and re-dial. Polycom is working on a fix that will disable the User B Hold option when User A puts a call On-Hold. This is only an issue for User B using a Polycom phone. For incoming ISDN calls on Polycom Conference Phones, a CN prefix will be attached to the Caller ID display. In addition, the user will not be able to call back directly via the Caller ID History display and must dial the number manually. For station-to-station and analog PSTN calls, no CN is attached and Caller ID History call back functionality is normal. Feature Matrix Feature IP4000 IP6000 IP7000 Loudspeaker X X X High Resolution, Backlit, Graphical Display X X X QoS Support IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS and DSCP X X X G.711 (A- and µ-law), G.729AB X X X Silence Suppression, Echo Cancellation, Jitter Buffer X X X User Selectable Ring Tones X X X User Configurable Directories, Call History X X X Web-based Configuration (HTTP) X X X Optional Extension (EX) Microphones X X X High-Fidelity 14 khz audio X X G.722, G X X Adaptive Jitter Buffers, Packet Loss Concealment, Background Noise Suppression X X Built-in Power-over-Ethernet (PoE) X X High-Fidelity 22 khz audio Directional Navigation Wheel X X Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX 5 of 16

6 Order Information and Availability Order Information and Availability The Polycom SoundStation IP conference phones come in a standard power supply (IP4000) or PoE (IP6000, IP7000) configuration and are available for order on the Toshiba FYI site including accessories. Part Number Description SoundStation IP 4000 (SIP) conference phone. Expandable SoundStation IP6000 (SIP) conference phone af Power over Ethernet. Expandable. Includes 25' (6 meter) Cat5 shielded Ethernet cable. SoundStation IP 7000 (SIP) conference phone af Power over Ethernet. Expandable. Includes 25' (6 meter) Cat5 shielded Ethernet cable Ex-Mics SoundStation IP 4000 (Quantity 2) Extension (EX) microphones for SoundStation IP6000. Includes two EX mics and two 7 foot/2.3 meter cables. Extension (EX) microphones for SoundStation IP7000. Includes two EX mics and two 7 foot/2.3 meter cables. Power over Ethernet Interface Module, IEEE 802.3af, SoundStation IP Power Kit, SoundStation IP Universal Power Supply for SoundStation IP V, 0.4A, 48V/19W. NA power plug. Power Insertion Cable. Universal Power Supply for SoundStation IP V, 1.5A, 48V/50W. NA power plug. Power Insertion Cable. Availability The Polycom SoundStation IP conference phones are now available for ordering on the Toshiba FYI site. 6 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

7 System Requirements System Requirements IP4000, IP6000, IP7000 The IP4000, IP6000, and IP7000 require Boot Rom 4.1 or later The IP4000, IP6000, and IP7000 require SIP firmware Release 3.1 or later Strata CIX CIX40, CIX100, CIX200, CIX670, or CIX1200 running Release 5.20MT014 or later MIPU/GIPU-8 Release MIPU0118 or later (note: LIPU/GIPH/BIPU not supported) Strata CIX40, CIX100, CIX200, and CIX670 systems running R4 and later software can be upgraded to Release 5.2 software. Systems running R3 software must be updated to R4 processors then updated to R5.2 software. Windows (for SolarWinds TFTP Server) [Optional] Windows XP Service Pack 2 or later Windows Vista Business and Ultimate Editions Windows Server 2000 Service Pack 4 or later Windows Server 2003 Service Pack 1 or later Note 64-bit operating systems not currently supported License Requirements License LIC-CIX-IP PORT Single SIP endpoint license for single endpoint Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX 7 of 16

8 End-User Reference Guide End-User Reference Guide Strata CIX Setup The Polycom SoundStation IP conference phones support both RFC2833 and Inband DTMF. However, please note that when using RFC2833, the G.722 and G codecs will not be available for peer-to-peer calls between Polycom phones that support these codecs. DTMF Settings Option 1: Set CIX program 250 FK13 = Inband for DTMF [note: Supports G.711Mu, G.729AB, and G.722 / G codecs] Option 2: Set CIX program 250 FK13 = RFC2833 for DTMF [note: Supports G.711Mu and G.729AB codecs only. Per Audio Processing Settings below, must set G.722 and G codecs to Not Used or calls may be dropped during Call Transfer.] TFTP Server Setup The Polycom Conference Phones require a TFTP Server for firmware upgrades. In addition, a TFTP Server may be used optionally to significantly shorten the time required for the phone to register with the CIX. Toshiba has approved the free-of-charge SolarWinds TFTP Server, which can be downloaded from their website ( However, almost any TFTP Server can be utilized. The TFTP Server can be run on the Toshiba MAS or on a separate server. 1. Click File > Configure. 2. Click the General tab, and then specify whether to start the server (shown right). 3. If you want the TFTP server to appear in the task tray, check Add TFTP Server to Windows task tray 4. Specify a directory to use as the root directory of the TFTP server. Files received by the TFTP server are saved here. Files to be sent by the TFTP server must be first copied to this directory. 5. Click the Security tab, then select the actions you want to allow the TFTP server to perform. For example, click Receive files if you want to restrict the server to only receiving files. 6. If you want to restrict the TFTP server functions to a specific IP address range, click Add and then specify the beginning and ending IP addresses of the range. Then, click OK. 7. Click OK. Note TFTP protocol has no innate security. There are no passwords or authentication. SolarWinds TFTP Server adds security by allowing you to limit the server's functionality and specify a range of IP addresses from which to accept requests. 8 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

9 TFTP Server Direct Phone Setup TFTP Server Direct Phone Setup Configure the TFTP Server settings directly on the phone as follows. Select MENU key Select SETTING Select ADVANCED Password = 456 Select ADMIN Select Network Configuration Server Type = TFTP Server Address = (TFTP Server address) Network Setup If network is DHCP, add Option 66 to DHCP Server to point to TFTP Server IP Address If network is static, enter TFTP Server IP Address into the Polycom Conference Phone Setup Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX 9 of 16

10 Network Setup Polycom Conference Phone Web-based Setup To access the Polycom Conference Phone web-based configuration screen, open a web browser and enter the following information. Enter the Polycom Conference Phone IP Address Username = Polycom Password = 456 Conference SIP Parameter Settings (e.g. IP7000 screen) Outbound Proxy Settings Set IP Address Set Port number Set Transport to DNSnaptr [default] Server 1 Settings Set Port number Set Transport to DNSnaptr [default] Set Register to 1 [default] Set Line Seize Time Out to 30 [default] 10 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

11 Network Setup Conference Line Parameter Settings (e.g. IP7000 screen) Identification Settings Set Display Name Set Address Set Auth User ID Set Label Server 1 Settings Set IP Address to match with SIP Outbound Proxy IP Address setting above Set Port number to match with SIP Outbound Proxy Port setting above Set Transport to TCPpreferred [default] Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX 11 of 16

12 Network Setup Conference Phone Audio Processing Settings (e.g. IP7000 screen) Codec Preferences Settings If using Inband DTMF Mode [note: see CIX Setup above] Set the G.722 codec to default priority 1, 2, or 3 Set the G.711Mu codec to priority 2, 3, or 1 Set the G.729AB codec to priority 3, 1, or 2 Optionally set the G codec priorities Set all other codecs to Not Used If using RFC2833 Mode [note: see CIX Setup above] Set the G.711Mu codec to default priority 1 or 2 [see example below] Set the G.729AB codec to priority 2 or 1 Set all other codecs to Not Used 12 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

13 Polycom Conference Phone Direct Setup Polycom Conference Phone Direct Setup The following are the direct phone setup steps for adding # access code features to the Polycom SoundStation IP Conference Phones. # Access Code Feature Setup Select MENU key Select FEATURES Select CONTACT DIRECTORY Select ADD Set First Name = (feature name) Set Contact = (# access code) Select SAVE Call Park Setup Example Select MENU key Select FEATURES Select CONTACT DIRECTORY Select ADD Set First Name = Call Park Set Contact = #33 + (orbit number) [note: orbit number entry required] Select SAVE Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX 13 of 16

14 Polycom Conference Phone Firmware Updates Polycom Conference Phone Firmware Updates The latest firmware version can be downloaded from the Toshiba Technical Support site or via a link on Toshiba's FYI site. To ensure CIX interoperability, please use only the Toshiba approved firmware versions posted on FYI. After download, copy the latest firmware version into the C:\TFTP-Root directory. Documentation The following related documentation is available from the Toshiba FYI site: Polycom SoundStation IP 4000 Quick User Guide Polycom SoundStation IP 4000 User Guide Polycom SoundStation IP 6000 Quick Start Guide Polycom SoundStation IP 6000 Quick User Guide Polycom SoundStation IP 6000 User Guide Polycom SoundStation IP 7000 Quick Start Guide Polycom SoundStation IP 7000 Quick User Guide Polycom SoundStation IP 7000 User Guide Polycom SoundPoint IP / SoundStation IP Administrator s Guide Polycom Testing and Training User Guide Polycom Web Developer's Guide for the SoundPoint IP / SoundStation IP Phones Strata CIX System and Media Application Server Installation and Maintenance Manual (Release 5 or later) Support As set forth in Toshiba s warranty regarding 3rd party products, Toshiba will provide warranty support for the period of warranty. As set forth in Toshiba s Product Lifecycle Policy for 3rd party products, technical support is available throughout a product's lifecycle and for no more than twelve (12) months after the product reaches the end of its manufacture discontinuance. Warranty The Polycom SoundStation IP conference phones are third-party manufactured products and carry their own warranty for a period of twelve (12) months from the date of purchase that is independent of the Toshiba manufacture limited warranty provided with our Toshiba-branded products. Dealers should check Toshiba s FYI site for complete warranty information. Note All Claims and Return Authorizations (RA) must be processed by the End User or Dealer representative directly with Polycom. Toshiba will no longer process the RAs for Polycom or SpectraLink products. 14 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX

15 Technical Support Polycom Certification Program Polycom requires that all Dealers (Resellers) be Certified by Polycom via Sales and Technical Training before a Dealer can promote, quote, sell, or support Polycom products. Furthermore, training must be completed in order for the Dealer to receive Technical Support directly from Polycom (see below). This training is provided via online modules that are required to be renewed every two (2) years in order to maintain Certification status. Training descriptions and links are as follows. To get certified, the dealer must first sign up for a log in to the Polycom Resource Center at Once access is granted, they can then apply for product certification. Once logged in, select the More Info link under the Channel Certification section. In this section, you can find detailed requirements for the various product certifications. To get to the application select the Application and Tools link in the left side navigation bar (Note: be sure to hold down your CTRL key even if you have pop up blockers disabled). A new window will open where you can then select the Apply link. Fill out the form and submit. Once approved, the dealer will receive an with next steps on training at Polycom University. Please note that the dealer will not be able to get into Polycom University until their certification application has been approved. The following modules can be searched for by course number in Polycom University by clicking on Course Catalog, then Catalog, and then entering the course number in the search box. Polycom University is a separate log in and access will not be granted until the certification application has been approved. Sales Training Sales Training Module for Wireless Certification is 3549 Sales Training Module for VoIP Certification is 1538 Technical Training Technical Training Module for Wireless Certification is 7778 Technical Training Module for VoIP Certification is 1539 Technical Support Toshiba Dealers are requested to provide Tier 1 basic troubleshooting for its customers. For Strata CIX related issues, Toshiba will provide Tier 1 to Tier 3 support for its Dealers as required. For Polycom SoundStation IP conference phone related issues, Dealers are requested to contact Polycom directly for Tier 2 immediate troubleshooting and Tier 3 advanced troubleshooting and trace analysis support. Polycom Technical Support (800) Interoperability Support Toshiba recommends that only those Polycom SoundStation IP conference phones distributed by Toshiba be operated with the Strata CIX systems. Toshiba distributed phones have been approved for operation with current versions of the Strata CIX systems and fully tested to provide Toshiba s call quality and capability. Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX 15 of 16

16 Interoperability Support Trademarks Strata and CIX are registered trademarks of Toshiba Corporation. Polycom, the Polycom logo, SoundPoint, and SoundStation are registered trademarks and Polycom Communicator and Polycom HD Voice are trademarks of Polycom, Inc. in the U.S. and various countries. Other trademarks, registered trademarks, and service marks are the property of their respective owners. Copyright 2009 This document is copyrighted by Toshiba America Information Systems, Inc. All Rights reserved. Information in this document is subject to change without notice. -End- 16 of 16 Polycom Conference Phone Series Deliver SIP based Conferencing Capability on Strata CIX