FIRE. STRUCTURE AND SERVICES The San Mateo Fire Department is organized into the following five (5) divisions:

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1 City of San Mateo FIRE MISSION STATEMENT The mission of the San Mateo Fire Department is to enrich the community through our professional dedication as a team of supportive and highly skilled people committed to ensure the quality of life for those we serve by providing excellence through: Emergency response Customer Service Fire Prevention Community/Disaster Preparedness Public Fire Education STRUCTURE AND SERVICES The San Mateo Fire Department is organized into the following five (5) divisions: 1. Administration. This division provides leadership and direction for the fire department that is consistent with expectations of the community. The administrative functions of this division include personnel management, labor relations, budget development and control, payroll and purchasing functions, clerical support, and the maintenance of department procedures. In addition to the internal responsibilities, this division fosters intergovernmental relationships to constantly seek opportunities to provide services more efficiently through partnerships and collaboration and shared expenses. 2. Division of Field Operations and Training. Personnel assigned to the operations division respond to emergency and non-emergency incidents, provide incident scene management and mitigate as required. These incidents are all hazard in nature; including fires and explosions, emergency medical incidents, hazardous materials releases, natural and man made disasters, weapons of mass destruction (WMD), extrication of trapped victims, and service calls of all types and manner. Within the Operations division, the Division of Training provides a comprehensive program to meet local, state and federally mandated training and record keeping. The majority of training programs are provided through a county-wide, inservice, task force concept. This includes training with neighboring fire agencies as part of normal activity. The expected outcome of this training is for emergency response personnel to operate safely and effectively at all times, while utilizing outside resources. Outstanding customer service is a priority for all personnel. 3. Emergency Preparedness and Planning. Develops and manages the city Emergency Operation Plan (EOP), provides training, equipment and support to department heads, city employees, businesses and residents to be better prepared for response to all natural and man-made disasters. Manages all aspects of readiness for all risk hazards, including Community Emergency Response Team (CERT) members. Provides for outreach and education to public, private and business sectors. 4. Division of Fire Protection and Life Safety. Fire Prevention personnel ensure new and existing structures are built and maintained in accordance with adopted fire and life safety codes. The division recommends code changes to the City Council, applies existing codes, reviews project plans and approves construction permits, manages the inspection program, conducts fire scene investigations, coordinates community outreach and fire safety educational programs. Recommends appropriate service related fees and charges to the City Council to recover associated costs of providing these services. 5. Division of Emergency Medical Services. Provides for basic and advanced life support (ALS) medical care through trained emergency medical technicians (EMT s) and paramedics. Programs costs are offset by the county s ALS/JPA which integrated full-service county-wide dispatch services. Medically trained personnel are provided instruction and training through joint multi-agency training. 13-1

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3 City of San Mateo FIRE DEPARTMENT DEPARTMENT SUMMARY Actual Budget Estimate Proposed Projected FTE's (As amended) EXPENDITURES By Program FD OPERATIONS 14,670,448 15,368,265 15,128,675 15,029,123 15,654, FD TRAINING 262, , , , , FD PROTECTION & LIFE SFTY 1,635,444 1,499,045 1,670,461 1,575,703 1,575, FD EMERGENCY PLANNING 207, , , , , FD ADMINISTRATION 964,311 1,039,062 1,034,907 1,028,970 1,044, EMS 1,148, ,898 1,063, , , Total $18,889,187 $19,467,310 $19,425,196 $19,191,979 $19,844, By Category Salaries and Benefits 17,196,415 17,498,406 17,724,570 17,238,174 17,890,653 Operating Expenses 1,351,388 1,601,637 1,359,242 1,606,061 1,606,061 Capital Outlay 341, , , , ,743 Total $18,889,187 $19,467,310 $19,425,196 $19,191,979 $19,844,458 REVENUE FD OPERATIONS 286, , ,000 FD PROTECTION & LIFE SFTY 1,368,720 1,475,703 1,475,733 General Fund 17,769,976 17,421,276 18,073,725 Total $19,425,196 $19,191,979 $19,844,458 Merit Part Time 2.14 Over Time Total

4 Two Year Business Plan PROGRAM: DEPARTMENT ADMINISTRATION Program Manager: Fire Chief Daniel T. Belville, This program is designed to provide leadership and support to fire department activities, which are essential to the delivery of effective and efficient emergency service, fire prevention activities and community-wide emergency preparedness programs. Primary activities include, strategic planning, developing positive labor relations, development of emergency response plans, comprehensive training and career development, fire prevention and public safety education, emergency preparedness activities, facility, apparatus and equipment management, and professional relationship development. Ongoing Responsibilities Provide overall leadership, planning and administrative direction for the department. Ensure fiscal responsibility for all programs and funds. Prepare work programs that provide effective measures of department activities. Be an active participant in FACT and support the principles of participatory management. Efficiently provide quality, basic and advanced life support emergency medical services (EMS). Develop and maintain a respectful and effective relationship with leaders from throughout the department, other city departments and organizations. Encourage department personnel to actively participate in the civic activities throughout the City. Cultivate positive relationships, internally and externally, which help the fire department achieve success. Maintain safety as top priority for all personnel through evaluations and training. Objectives Submit a Standards of Cover (SOC) study to council for approval. Develop specific strategies for rebuilding Fire Station 24 by end of Continue succession planning and mentoring for significant turnover in personnel within five years. Analyze opportunities to combine fire department functions or create shared resources with other San Mateo County Fire agencies during business plan period. 13-4

5 City of San Mateo ADMINISTRATION PROGRAM SUMMARY Actual Budget Estimate Proposed Projected FTE's (As amended) EXPENDITURES By Sub Program STAFF TRAINING 964,311 1,039,062 1,034,907 1,028,970 1,044, Total $964,311 $1,039,062 $1,034,907 $1,028,970 $1,044, By Category Salaries and Benefits 922, , , , ,109 Operating Expenses 35,837 74,272 51,177 68,933 68,933 Capital Outlay 6,086 6,086 6,086 6,086 6,086 Total $964,311 $1,039,062 $1,034,907 $1,028,970 $1,044,128 REVENUE General Fund 1,034,907 1,028,970 1,044,128 Total $1,034,907 $1,028,970 $1,044,128 Merit 5.00 Part Time 0.63 Over Time 0.00 Total

6 Two Year Business Plan PROGRAM: OPERATIONS Program Manager: Deputy Fire Chief John Healy Prompt response and effective mitigation of emergencies is the responsibility of this program. The Operations Division must respond to all hazards in the community. Personnel must be prepared to respond to fires, explosions, trauma/medical related incidents, hazardous materials releases, transportation related accidents, natural and man made disasters, weapons of mass destruction (WMD), and the rescue of trapped victims. This division responds to all manner of non-emergency calls for service to assist the citizens when there is no one else available to provide assistance. These calls include pumping flooded basements, securing downed wires, providing lifting assistance to the ill or infirmed and seeking out the source of potentially dangerous odors or other similarly related calls for service. Making quality customer service a top priority. Ongoing Responsibilities Ensure that fire suppression personnel are physically and mentally prepared to safely carry out their responsibilities. Utilize the Incident Command System (ICS) to effectively and safely manage and mitigate all emergency incidents. Participate in development of countywide operational deployment and training objectives through the San Mateo County Operations Chiefs and Training Chiefs committees. Maintain operational readiness and training for Special Operations personnel or for complex rescue situations. Respond to 90 % of all Priority 1, emergency calls in six minutes (6:30) or less. Respond to issues brought forward by the department s Safety Committee within 14 days, 100% of the time. All San Mateo fire apparatus out of chute times to be monitored annually for appropriate response times when dispatched by San Mateo County Public Safety Communications. Contain fires to room or area of origin found by first arriving fire suppression units, 95% of the time. Ensure reserve fire engines are fully equipped and mechanically operational for next 5 years. Coordinate quarterly training and meetings with San Mateo Police Department and Public Works personnel. Maintain computer technology with CAD and pre-plans in all front-line fire apparatus. 13-6

7 City of San Mateo Objectives Respond to all emergency medical calls in six minutes and fifty-nine seconds (6:59) or less, 98% of the time. Coordinate plans with Public Works for Fire Station 24 and replacement. Complete installation program for emergency generators for Fire Stations 24 and replacement of emergency generator at Fire Station 27. Determine need and long term viability of SWAT Medic program. Enhance tactical capability of chief officers through routine training/table tops simulations. Update strategic plan to include manageable number of priorities for each of next two years. Determine feasibility of enhancing water rescue capability before

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9 City of San Mateo OPERATIONS PROGRAM SUMMARY Actual Budget Estimate Proposed Projected FTE's (As amended) EXPENDITURES By Sub Program PROGRAM OVERHEAD 698, , , , , STAFFING 13,732,454 14,689,828 14,314,774 14,102,972 14,728, EMERGENCY MEDICAL 62,317 31,520 48,521 31,520 31, BUILDING & GROUNDS 13,310 13,106 10,000 13,106 13, TRAINING ADMN 163, , , , , Total $14,670,448 $15,368,265 $15,128,675 $15,029,123 $15,654, By Category Salaries and Benefits 13,626,326 14,918,970 14,194,656 14,583,003 15,208,248 Chargebacks to CIP/PA/SDP 0 (637,713) 0 (630,000) * (630,000) * Operating Expenses 758, , , , ,099 Capital Outlay 286, , , , ,022 Total $14,670,448 $15,368,265 $15,128,675 $15,029,123 $15,654,368 REVENUE FD OPERATIONS 286, , ,000 General Fund 14,842,175 14,734,123 15,359,368 Total $15,128,675 $15,029,123 $15,654,368 *Budgeted in Operations; EMT/Paramedic Pay in EMS Merit Part Time 0.25 Over Time Total

10 Two Year Business Plan PROGRAM: TRAINING Program Manager: Training Chief Chris Cilia The Training Division delivers programs that develop multiple manipulative skills for response personnel and also strives to enhance the leadership capability of the department. Emergency Medical Services (EMS) and fire suppression/rescue training is provided for in a task force configuration in conjunction with Burlingame, Millbrae, Hillsborough and San Bruno Fire departments. This division investigates all accidents and reviews all injuries to help provide training to reduce risks of further accidents and injuries. Making quality customer service a top priority. Ongoing Responsibilities Ensure that fire suppression personnel are physically and mentally prepared to safely carry out their responsibilities. Participate in development of countywide operational deployment and training objectives through the San Mateo County Operations Chiefs and Training Chiefs committees. Provide a training program for all members of the department that meets local, state and federally mandated training requirements. Provide consistent, quality customer service. Maintain operational readiness and training for Special Operations personnel or for complex rescue situations. Coordinate quarterly training in County s Trench Rescue, Rescue Systems 1 and II courses and maintain participation in FEMA Task Force 3. Objectives Coordinate plan with Central Zone Training Group to fully implement Target Safety

11 City of San Mateo TRAINING PROGRAM SUMMARY Actual Budget Estimate Proposed Projected FTE's (As amended) EXPENDITURES By Sub Program TRAINING ADMINISTRATION 262, , , , , Total $262,808 $326,426 $272,159 $323,397 $326, By Category Salaries and Benefits 232, , , , ,888 Operating Expenses 28,047 29,803 16,251 29,803 29,803 Capital Outlay 1,919 1,919 1,919 1,919 1,919 Total $262,808 $326,426 $272,159 $323,397 $326,610 REVENUE General Fund 272, , ,610 Total $272,159 $323,397 $326,610 Merit 1.00 Part Time 0.00 Over Time 0.43 Total

12 Two Year Business Plan PROGRAM: EMERGENCY PLANNING Program Manager: Emergency Services Coordinator, Daniel T. Belville The mission of the Office of Emergency Services is to provide an effective emergency management system before, during, and after disasters or exercises. The purpose is to reduce life loss, injuries, and property damage and to work with the Office of Homeland Security and Office of Emergency Services state and local. Ongoing Responsibilities: Assist city departments with information and training to provide a timely, effective and efficient response to community needs during an emergency through planning and exercises. Provide community, school, and business emergency preparedness and response education through public outreach and the Citizens Emergency Response Team (CERT) program. Maintain readiness of the Emergency Operations Center (EOC) with current equipment and annual exercises, and foster interagency cooperation and coordination pre and post disaster. Objectives Continue integrating CERT program into the community utilizing volunteers through training and exercises. Purchase two additional trailers for two more districts within city limits, for a total of 6. Determine and implement emergency alert notification system and test throughout business plan Proceed with training as illustrated in gap analysis when Emergency Operations Plan (EOP) was adopted (2008) 13-12

13 City of San Mateo EMERGENCY PLANNING PROGRAM SUMMARY Actual Budget Estimate Proposed Projected FTE's (As amended) EXPENDITURES By Sub Program EMERGENCY PLANNING ADMN 4,535 71,279 73,348 71,190 73, FIRE DEPT SUPPORT 151, , , , , CITY SUPPORT Total $207,546 $288,616 $255,008 $295,177 $297, By Category Salaries and Benefits 52,555 38,917 23,706 45,228 47,742 Operating Expenses 135, , , , ,217 Capital Outlay 19,732 19,732 19,732 19,732 19,732 Total $207,546 $288,616 $255,008 $295,177 $297,691 REVENUE General Fund 255, , ,691 Total $255,008 $295,177 $297,691 Merit 0.00 Part Time 0.00 Over Time 0.34 Total

14 Two Year Business Plan 2010 ~ 2012 PROGRAM: EMERGENCY MEDICAL SERVICES Program Manager: Emergency Medical Services Coordinator, John Healy The mission of the Emergency Medical Services Division is to provide an effective medical treatment and services system for basic life support (BLS) and advanced life support (ALS) needs. The purpose is to prevent loss of life for those critically injured and to provide for proper triage and/or transport for those less seriously injured. Ongoing Responsibilities: Maintain a high level of care to any injured or ill persons and to treat all with dignity and respect. Maintain medical equipment and supplies to meet needs for, during, and after all medical emergencies. All equipment and supplies to be maintained at a high level of readiness. Protect inventory and properly secure all drugs and supplies related to the proper care of injured or ill patients. Objectives Monitor current ALS/JPA agreement. Evaluate equipment needs for private provider, if not included in the agreement. Participate in soliciting grant funds or other cost savings measures to purchase new equipment during business plan period. Continue shared services training with joint EMS Battalion Chief and maintain or reduce associated costs for training EMS personnel. Review and maintain completed ALS reports for security and adequate content

15 City of San Mateo EMS PROGRAM SUMMARY Actual Budget Estimate Proposed Projected FTE's (As amended) EXPENDITURES By Sub Program EMS 1,148, ,898 1,063, , , Total $1,148,630 $945,898 $1,063,986 $939,608 $945, By Category Salaries and Benefits 1,009, , , , ,278 Chargebacks to CIP/PA/SDP 0 637, ,000 * 630,000 * Operating Expenses 138, , , , ,649 Total $1,148,630 $945,898 $1,063,986 $939,608 $945,927 REVENUE General Fund 1,063, , ,927 Total $1,063,986 $939,608 $945,927 *Budgeted in Operations; EMT/Paramedic Pay in EMS Merit 1.00 Part Time 0.00 Over Time 0.00 Total

16 Two Year Business Plan PROGRAM: DIVISION OF FIRE PROTECTION & LIFE SAFETY Program Manager: Fire Marshal Michael Leong, The goal of the Division of Fire Protection and Life Safety is to provide a reasonable level of safety, by reducing the probability of injury and loss of life from the effects of fire and other emergencies or events. Ongoing Responsibilities Be creative in developing the most effective method to deliver emergency services. Solicit diverse viewpoints to enhance our product and build a mutually acceptable customer relationship with citizens and business owners. Continue to evaluate our successes and failures. Review all construction project plans within fire department authority, focusing on fire and life safety issues. Maintain the highest levels of skill through continuing education training. Sustain open communication with the development, construction and business industry. Communicate vital information relative to all occupancies within the City of San Mateo for operations staff and other city departments. Provide consistent interpretation and effective enforcement of fire codes. Provide comprehensive fire and life safety inspection program. Maintain the ability to investigate all fires that occur within jurisdiction. Objectives Complete all state mandated/regulated occupancy fire/life safety inspections annually. Complete all 1500 multi-residential/housing inspections by fire companies annually. Complete 15 to 25% of commercial inspections quarterly. Monitor success of cost recovery fund. Evaluate costs, fees and other funding potential, whenever possible. Make changes to provide for more efficiency whenever possible. Complete 95% of preliminary fire investigations within 72 hours. Complete all Development Review, New Construction, and Tenant Improvement Plan Reviews within working days

17 City of San Mateo FIRE PROTECTION AND LIFE SAFETY OBJECTIVE FUND 24: To maintain an Enterprise Fund on a self-supporting basis. The revenue generated from the Inspection fees full supports operational and capital costs. FUND/PROGRAM SUMMARY Actual Budget Estimate Proposed Projected FTE's (As amended) EXPENDITURES By Sub Program BUREAU ADMINISTRATION 338, , , , , FIRE CODE INSPECTION 1,263, ,595 1,279,302 1,053,497 1,053, FIRE INVESTIGATIONS 1,461 26,381 3,134 29,598 29, FIRE/COMMERCIAL INSPECTION 31,709 39,571 31,659 44,715 44, Total $1,635,444 $1,499,045 $1,670,461 $1,575,703 $1,575, By Category Salaries and Benefits 1,352,328 1,145,576 * 1,372,869 * 1,221,359 1,221,389 Operating Expenses 255, , , , ,360 Capital Outlay 27,626 33,985 27,626 33,985 33,985 Total $1,635,444 $1,499,045 $1,670,461 $1,575,703 $1,575,733 REVENUE FD PROTECTION & LIFE SFTY 1,368,720 1,475,703 1,475,733 Use of (Contrib. to) Fund Balance: 301, , ,000 Total $1,670,461 $1,575,703 $1,575,733 *The estimated savings of $350, which represented per diem personnel rather than merit employees is actually $123, Personnel costs were increased significantly by the overtime worked by Fire Captains paid through Fund 24. Overtime increase represents an estimated $65, An additional savings will be realized in Ops expense accounts. (Education & Training; Conferences & Meetings; Contract for Services and Special Expenses) Merit 8.00 Part Time 1.26 Over Time 0.63 Total

18 Two Year Business Plan