NLP and Coaching for Healthcare Professionals: Developing Expert Practice

Transcription

1 NLP and Coaching for Healthcare Professionals: Developing Expert Practice This website is designed to accompany NLP and Coaching for Healthcare Professionals: Developing Expert Practice. The book is written by Suzanne Henwood and Jim Lister with contributions from Liz Holland. Within the book you will find an access code to this website, which allows you to download and use many of the useful tools outlined in the book, so that you can return to them time and time again. The access code for this website is the last word on page 209 of the book. We hope you use these tools to get the results you want to get. If you would like any individual support, coaching or training as a result of reading this book and using these tools, please do not hesitate to get in touch with us. To view the index of tools available to download click here. Suzanne Henwood Suzanne is a Master Practitioner in both NLP and Time Line Therapy and holds a doctorate in CPD Effectiveness and an MSc in Applied Radiography. She runs her own business in coaching and training and works to develop services through people development, through a strong belief in the need to invest in and support people so that they can fulfill their potentials and improve services provided. Suzanne is a radiographer by professional background and spent many years in education, finishing her university career as Director of Postgraduate Studies in Health at a London University. From there she moved to a large UK charity, where she managed a National Institute of Education, based in seven universities around the country, providing leading edge education and development initiatives to a range of professional disciplines in the field of cancer and palliative care. 1 fbfree.indd 1 2/24/2007 2:38:04 PM

2 2 NLP & COACHING FOR HEALTHCARE PROFESSIONALS In 2005 she set up her own company, with a number of associates, taking NLP into the healthcare community in order to influence and change practice, through individual professionals and the teams in which they work. Suzanne holds an adjunct professorship in Auckland, New Zealand and sits on a Department of Health advisory group for strategy and policy in social care. She works at professional body level for the College and Society of Radiographers and continues to be passionate about improving services for patients and staff alike. Suzanne is a member of ANLP (Association of Neuro Linguistic Programming) and Association for Coaching. Contact: henwoodassociates@btinternet.com Website: Jim Lister Jim Lister is a Master Practitioner in NLP and has worked as a trainer and coach within his own business, the C:Change Partnership for the past nine years. Jim s work is spread over the private, public and charitable sectors, and has developed a focus around designing work within healthcare settings. Over the past three years, Jim has been employed extensively by Macmillan Cancer Support, and has delivered a lecture programme to postholders exploring may of the themes contained within this book. He also works with NHS Trusts in both South and North Wales to help build effective teams and develop individuals. Contact: JimLister@CChangepartnership.co.uk Website: fbfree.indd 2 2/24/2007 2:38:04 PM

3 DEVELOPING EXPERT PRACTICE 3 Liz Holland Liz has more than 30 years experience in radiology having originally qualified as a Medical Radiation Technologist before moving into management of the radiology services at Dunedin Hospital, New Zealand. She left radiology to working in health-related change management projects where Liz experienced the impact of having her position made redundant. She left the health sector and developed a portfolio career being employed part time as a career consultant with Career Services and established her private business as a professional supervisor and Life Coach. Liz qualified as a Life Coach through the virtual university, Coach U. She now works with a wide range of people of different ages, ethnicity, educational and health backgrounds assisting them in clarifying how they want to live their lives. Liz also offers custom-designed workshops to assist workplaces or groups with an issue or goal they wish to achieve. Liz is a member of the International Coach Federation, Career Practitioners Association of New Zealand and the NZ Institute of Medical Radiation Technologists. Liz holds a Diploma of the College of Radiographers (London); NZOQ Certificate in Quality Assurance and is the recipient of an Honorary Master in Health Science (Medical Radiation Technology) from Unitec New Zealand. Contact: lizholland@xtra.co.nz Website: Index Here you can find a list of downloadable PDFs, together with page numbers that refer to accompanying text within NLP and Coaching for Healthcare Professionals that outlines the use of the tools. Eye Accessing Cues Record Sheet (Page 54 55) Wheel of Life (Standard) (Page 66) Wheel of Life (to adapt to your own personal areas of priority) Using Values in Decision Making (Page 92) Goal Setting (Table 1) (Page 142) Goal Setting (Table 2) (Page 146) fbfree.indd 3

4 Eye Accessing Cues Record Sheet To assess Visual Remembered: What colour is your front door? What colour is your favourite mug? What colour uniforms do nurses wear? What was the last thing you watched on TV? To assess Visual Construction: What would your uniform look like if it was bright pink What would your staff room look like if it was painted with green spots? What would your best friend look like in a red wig? What would the waiting room look like if it was full of comfy modern sofas To assess Auditory Remembered: What does an emergency bleep sound like? What sort of ring does your department telephone make? Can you think of someone with a very distinctive laugh: What do they sound like? Has a patient or colleague ever shouted at you: What did they sound like? fbfree.indd 4

5 DEVELOPING EXPERT PRACTICE 5 To assess Auditory Constructed: Can you imagine the sound of people in the waiting room singing? What does the sound of a heart monitor and a dripping tap sound like together? What would your receptionist sound like if she spoke like Mickey Mouse? Can you imagine what you would sound like if you had a very high or low voice? To assess Auditory Digital (Internal Self Talk): Just listen to your own internal voice for two minutes how do you know it is your voice? When do you talk to yourself? What do you often say to yourself inside? Just say to yourself I am good at my job To assess Kinesthetic Remembered: What does it feel like to hold a newborn baby? What does it feel like when someone you help really expresses their gratitude to you? Can you remember the last time you felt really good about some aspect of your work? When you knew you had done a really good job? What does it feel like to be called out in the middle of the night? fbfree.indd 5

6 6 NLP & COACHING FOR HEALTHCARE PROFESSIONALS To assess Kinesthetic Construction: Imagine the feeling of cotton wool turning into a glass beaker Imagine the feeling of skin turning into water What would it feel like if when you were really angry about something you turned that anger into laughter and joy? What would it feel like to feel really tired, after a long shift, then suddenly feeling full of energy and really motivated to do something exciting? Source: Henwood Associates and C:Change Partnership. fbfree.indd 6

7 DEVELOPING EXPERT PRACTICE 7 Wheel of Life (Standard) Place an X on each spoke to indicate how satisfied you are with each area of your life. Fun & Recreation Personal Development Physical Environment Career Friends & Family Significant other / Romance Finances Health & Fitness Source: Henwood Associates and C:Change Partnership. fbfree.indd 7

8 8 NLP & COACHING FOR HEALTHCARE PROFESSIONALS Wheel of Life (Adaptable) Complete the labels for the main areas of importance in your life. Place an X on each spoke to indicate how satisfied you are with each area of your life. Source: Henwood Associates and C:Change Partnership. fbfree.indd 8

9 DEVELOPING EXPERT PRACTICE 9 Using Values in Decision Making Using Exercise 5.2 on page 87, use the Table below to help you to make a decision between two options by indicating which options meets your values. You can score each out of ten for even greater ability to objectively choose between two options. Record your top eight values in the left hand column and indicate under each option where those values will be met and/or score how well they are met out of ten. Values Hierarchy for Option 1 Option 2 relevant area (eg work, health) Score: Source: Henwood Associates and C:Change Partnership. fbfree.indd 9

10 10 NLP & COACHING FOR HEALTHCARE PROFESSIONALS Goal Setting (Table 1) Specific Goal Goal Evidence of Ecology Definition Achievement through actions Primary Long Term Goal Medium Term Goals Short Term Goals Source: Henwood Associates and C:Change Partnership. fbfree.indd 10

11 DEVELOPING EXPERT PRACTICE 11 Goals Setting (Table 2) Identified Specific Goal Options Meant for Reaching Goal Action Plan Individual Targets Timetable Recorded Evidence for Feedback New Targets New Action Plan Source: Henwood Associates and C:Change Partnership. fbfree.indd 11

12 fbfree.indd 12