How To Install A Safesync On A Server

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2 Trend Micro Incorporated reserves the right to make changes to this document and to the product described herein without notice. Before installing and using the product, review the readme files, release notes, and/or the latest version of the applicable documentation, which are available from the Trend Micro website at: Trend Micro and the Trend Micro t-ball logo are trademarks or registered trademarks of Trend Micro Incorporated. All other product or company names may be trademarks or registered trademarks of their owners. Copyright Trend Micro Incorporated. All rights reserved. Document Part No.: APEM26217/ Release Date: December 2013 Protected by U.S. Patent No.: 5,951,698; 5,951,698

3 This documentation introduces the main features of the product and/or provides installation instructions for a production environment. Read through the documentation before installing or using the product. Detailed information about how to use specific features within the product may be available at the Trend Micro Online Help Center and/or the Trend Micro Knowledge Base. Trend Micro always seeks to improve its documentation. If you have questions, comments, or suggestions about this or any Trend Micro document, please contact us at docs@trendmicro.com. Evaluate this documentation on the following site:

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5 Table of Contents Introduction Introduction... iii Purpose... iv Chapter 1: Backing Up on Physical Machines Backing up SafeSync 2.0 on a Physical Machine Chapter 2: Restoring on Physical Machines Restoring SafeSync 2.0 on a Physical Machine Chapter 3: Backing Up and Restoring on Virtual Machines Backing up and Restoring SafeSync 2.0 on a Virtual Machine Chapter 4: Preparing the Environment Preparing the Environment for SafeSync Chapter 5: Executing SafeSync 2.1 Migration Script Migrating Single Server Deployments Migrating High Availability Deployments Chapter 6: Verifying Successful Migration Verifying Successful Migration Chapter 7: Integrating Active Directory Integrating Active Directory Chapter 8: Error Messages Pre-installation Migration Error Messages i

6 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Migration Error Messages ii

7 Preface Introduction iii

8 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Purpose This internal document describes the process for system migration from the SafeSync 2.0 to 2.1. iv

9 Chapter 1 Backing Up on Physical Machines 1-1

10 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Backing up SafeSync 2.0 on a Physical Machine Procedure 1. Get the UUID for the /root and /boot partitions by executing the following command: root@appliance1:~# sudo cat /etc/fstab. 2. Reboot the server using the Ubuntu Live CD. Note Run the backup on a different server. 3. To backup the original /root and /boot partitions: 1-2

11 Backing Up on Physical Machines a. Get the name of the original /root and /boot partitions through the Original UUID on the new server. sudo cat /etc/fstab Note The name of each partition may be different on the new server, but the UUID remains the same. b. Backup the /root partition to a file. root@appliance1:~# sudo dd if=/dev/sda1 of=/mnt/sda1.bk Note /dev/sda1 is the name of the /boot partition, and /mnt/sda1.bk is the backup file. c. Backup the /boot partition to a file. root@appliance1:~# sudo dd if=/dev/sdb1 of=/mnt/sdb1.bk Note /dev/sdb1 is the name of the /boot partition, and /mnt/sdb1.bk is the backup file. 4. Reboot the server without the Ubuntu Live CD. 1-3

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13 Chapter 2 Restoring on Physical Machines 2-1

14 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Restoring SafeSync 2.0 on a Physical Machine Procedure 1. Reboot the server using the Ubuntu Live CD. Note Install the backup SafeSync for Enterprise on a different computer. 2. To restore the server from the backup files to the original partitions: a. Get the name of each partition using the UUID for the new installation. root@appliance1:~# sudo cat /etc/fstab Note The name of each partition may have changed, but UUID is the same. b. Restore the backup file to the /root partition. root@appliance1:~# sudo dd if=/mnt/sda1.bk of=/dev/sda1 Note /dev/sda1 is the name of the /root partition, and /mnt/sda1.bk is the backup file. c. Restore the backup file to the /boot partition. root@appliance1:~# sudo dd if=/mnt/sdb1.bk of=/dev/sdb1 Note /dev/sdb1 is the name of the /boot partition, and /mnt/sdb1.bk is the backup file. 3. Reboot the server without the Ubuntu Live CD. 2-2

15 Restoring on Physical Machines Note Rollback to the original SafeSync for Enterprise 2.0 installation. 2-3

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17 Chapter 3 Backing Up and Restoring on Virtual Machines 3-1

18 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Backing up and Restoring SafeSync 2.0 on a Virtual Machine Procedure 1. To backup SafeSync 2.0 virtual machines, take a snapshot of the virtual machine. 2. To restore SafeSync 2.0 on a virtual machine, revert to the SafeSync 2.0 backup snapshot. 3-2

19 Chapter 4 Preparing the Environment 4-1

20 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Preparing the Environment for SafeSync 2.1 Procedure 1. Verify the bare metal server or virtual machine meets the following system requirements: RAM : 8GB minimum (32~64GB recommended) ExtraDisk Space: 32GB available to perform SSFE 2.1 migration. 2. Copy the migration script and upgrade package to the SafeSync 2.0 server: Script file: migration.sh Package: SafeSyncForEnterprise_UpgradePackage-2.1- XXXX.tar.gz Note Copy these files to the target folder /home/safesync. Note For high availability deployments, the files only need to be copied to Appliance1, not to both appliances. 4-2

21 Chapter 5 Executing SafeSync 2.1 Migration Script 5-1

22 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Migrating Single Server Deployments Procedure 1. Run the migration script as the root user. sudo sh migration.sh SafeSyncForEnterprise_UpgradePackage-2.1-XXXX.tar.gz 2. Verify that SafeSync 2.0 was backed up. 3. Press Y to continue the migration. Note A log file is created during migration: /var/log/osdp/upgrade.log The new packages install automatically. 4. Press any key to reboot the server after migration completes. Migrating High Availability Deployments Procedure 1. Run the migration script as the root user. 5-2

23 Executing SafeSync 2.1 Migration Script :~# sudo sh migration.sh SafeSyncForEnterprise_UpgradePackage-2.1-XXXX.tar.gz 2. Verify that SafeSync 2.0 was backed up. 3. Press Y to continue the migration. 4. Provide the following information for Appliance2: IP address of Appliance2 Password safesync 5. Press Y to continue the migration. Note A log file is created during migration: /var/log/osdp/upgrade.log. The new packages install automatically for Appliance1 and Appliance2. 6. Press any key to reboot the appliance after migration completes. 5-3

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25 Chapter 6 Verifying Successful Migration 6-1

26 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Verifying Successful Migration Procedure 1. Confirm all services started successfully: Note Log on as the root user. a. mgmtui service sudo supervisorctl status mgmtui The service must be RUNNING. b. healthcheck service sudo supervisorctl status healthcheck The service must be RUNNING. c. perlbal80 service sudo supervisorctl status perlbal80 The service must be RUNNING. 6-2

27 Verifying Successful Migration d. perlbalmgmtui service sudo supervisorctl status perlbalmgmtui The service must be RUNNING. e. apache2 service sudo service apache2 status The service must be running. f. mogilefsd service sudo cat /var/run/mogile/ mogilefsd.pid The pid of service must be listed. g. mogstored service sudo cat /var/run/mogstored.pid 6-3

28 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide The pid of service must be listed. h. grunjobs service sudo service grunjobs status There must be one or more grunjobs running. i. gearman-job-server service sudo cat /var/run/gearman/gearman.pid The pid of service must be listed. j. tmsyslog service sudo service tmsyslog status The service must be running. k. nginx service sudo /etc/init.d/nginx status 6-4

29 Verifying Successful Migration The service must be running. l. kmsd service sudo screen ls There must be three sockets in /var/run/screen/s-root. m. lighttpd service sudo service lighttpd status The service must be running. 2. Purge the browsing history from your browser. Important Before logging on to the management console, purge the browsing history and website cache data from your Internet browser. 6-5

30 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Use the following graphic from Internet Explorer as a guide to delete your browsing history. 6-6

31 Verifying Successful Migration Use the following graphics from Firefox as a guide to delete your browsing history. 6-7

32 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide 3. Check the system status from the SafeSync management console: For single server deployments: a. Log on to the SafeSync management console. b. Go to the Dashboard screen. c. Verify that there are no system status alerts. Note Ignore the Database HA warning when deploying a single server. 6-8

33 Verifying Successful Migration Note Ignore the Secondary Server error when deploying a single server. For high availability deployments: a. Log on to the SafeSync management console. b. Go to the Dashboard screen. c. Verify that there are no system status alerts. 6-9

34 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide 6-10

35 Chapter 7 Integrating Active Directory 7-1

36 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Integrating Active Directory After successfully preforming the migration, Active Directory integration settings must be reset to connect to the Active Directory server. SafeSync 2.0 Active Directory settings will not work properly for SafeSync 2.1 Procedure 1. Click Enable Active Directory integration. 2. Reset Active Directory Integration settings as required and click Save. 7-2

37 Integrating Active Directory When you change any Active Directory server settings, you need to purge existing Active Directory accounts from the SafeSync database. 7-3

38 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide 3. If you provided new Active Directory settings in Step 2, click Purge existing AD user accounts from the SafeSync database. 4. Add new Active Directory user accounts. After configuring Active Directory Integration settings, subscribe to the Active Directory groups that will use SafeSync. 7-4

39 Integrating Active Directory 7-5

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41 Chapter 8 Error Messages 8-1

42 Trend Micro SafeSync for Enterprise 2.1 System Migration Guide Pre-installation Migration Error Messages If you encounter any of the following error messages, troubleshoot the SafeSync 2.0 installation or report the issue to the Trend Micro support team. ERROR MESSAGE Checking Environment Failed to stop Apache2 service Failed to backup MySQL Failed to stop services Failed to backup files INFORMATION The minimum system requirements are not met. Unable to stop the Apache2 service before migration Unable to back up SafeSync 2.0 database before migration Unable to stop SafeSync 2.0 services before migration Unable to backup SafeSync 2.0 system files before migration Migration Error Messages If the following messages appear during migration, the migration may need to be rolled back and Trend Micro support contacted to provide support. ERROR MESSAGE Failed to install files Failed to install third party packages Failed to run Custom Script INFORMATION Unable to install SafeSync 2.1 files Unable to install SafeSync 2.1 packages Unable to install SafeSync 2.1 configuration files 8-2

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