Navigating Crucial Conversations for Administrative Professionals

Transcription

1 Navigating Crucial Conversations for Administrative Professionals As administrative professionals, you deal with all levels of the organization. Conversations are crucial, especially when dealing with difficult leaders or co-workers. There are times when even thinking about having a difficult conversation with a leader or co-worker is intimidating and just plain scary. Is today the right day for a crucial conversation? Not only is timing important, it s managing those conversations to achieve a great outcome. Crucial conversations are powerful in helping to transform you and your relationships with others. This session will explore the possibilities of how to handle moments that will literally shape the way you communicate in difficult situations. Discover techniques to prepare for crucial conversations with your coworkers and leaders Explore self-awareness to determine your style when under pressure or stress Identify ways to find common ground throughout conversations Use strategies and tips to develop your own dialogue Discover techniques to probe for facts Learn how to clarify your intentions and identify what you want to have happen

2 Becoming the Confident and Courageous Assistant Are you a highly competent administrative professional who wants to have your skills recognized? Admin to Admin trainers share information about the developing stages to becoming the confident assistant, including credibility, courage, confidence and credence. In this session you will learn: Specific tips and techniques to establish your reputation as a confident assistant Ideas and examples to show you the path to becoming your executive s true business partner Stories that will encourage you to rethink what you ve been doing and/or how to do them differently Ways to build your credibility character traits Examples of types of questions to use to solicit feedback The importance of clarifying your limits of authority To exercise your self-awareness to determine potential opportunities Steps to explore opportunities outside your comfort zone Keys to courage Tips to become trustworthy and achieve trust with your leader

3 The Competent, Flexible, and Resilient Assistant As the role of administrative assistant continues to evolve, we face many challenges and setbacks. We work 24/7, we make mistakes, organizations restructure, we work in diverse work environments, and more. Let's explore ways to transform our thinking so we can adapt to the ever changing environments where we work. This session you will: Learn skills of self-awareness and self-management Understand, use, and manage your emotions Balance optimism and pessimism Distinguish the signs of when change is in process Have the courage and confidence to persevere Be flexible and integrate new process with ease Be proactive by learning new skill sets Act with intention Take the lead to help transform the workplace Learn techniques to transition with new co-workers and leaders

4 The Power of Your Team Teamwork benefits the administrative community in a profound way. The easiest way to get what you want is to help others get what they want. In this session, Admin to Admin trainers share examples and create opportunities for administrative teams to collaborate and connect to generate unlimited resources. In this session, we will explore: The power of encouragement and interdependence to each other s skills, capabilities and unique talents Creating strong administrative community and increase shared leadership An interactive environment with activities and techniques to help improve yourself and your administrative community Networking to further your career Creating a community of people who care about you Using the power of your network to create successful solutions to the day-to-day decisions as an administrative professional Learn the importance of creating an enriching circle of trusted relationships

5 Where is Your Career Roadmap Taking You? In today s world of Google, GPS, electronic devices, and other gadgets, it s quite easy to thoughtfully plan and arrive to your destination safely and on time. However, are you putting in the time and effort to strategically plan your administrative professional career? Where is your career roadmap taking you (hopefully not towards a dead end), and are you on course to arrive at your career destination? The administrative professional career can be an exciting career filled with endless opportunities. Don t miss the opportunity to learn how you can enhance your career as an administrative professional through education, social media, certifications, associations, what you read, and much more. This session will help provide you the resources to move your career to the next level. In this session, you will: Learn about the different associations for administrative professionals and how you can become more connected to your career. Explore what administrative professionals should ask for in the workplace to have the resources necessary to perform their job. Discover how social media technologies can deter or elevate your professional career. Explore what administrative professionals should be reading to achieve career success. Discover some of the many certifications and degree programs that are available for administrative professionals. Learn about the different recognition programs available for administrative professionals to boost your career. Create an action plan for moving your career forward so you can arrive at your career destination.

6 Communicating More Effectively in the Workplace Effective communication in today s workplace is key to advancing your administrative professional career. Successful administrative professionals know their strengths and know how to work most effectively with others. What is your self-awareness related to your verbal, written, and non-verbal communication style? Do you strive for results? Do you think logically? Do you seek enthusiastic situations and people? Do you prefer to do things yourself? Do you tend to make decisions quickly, or do you take time to analyze decisions before you make them? During this session, you will: Discover and learn about the four basic categories of behavioral styles. Identify your behavioral style and learn how to identify the behavioral styles of those you work with. Learn how assessments can help you to increase your selfawareness related to your communication style and how to best communicate with others. Learn how to communicate more effectively in your verbal, written, and non-verbal communication.

7 Set Yourself Apart! The Resilient Administrative Professional The concept of emotional resilience will continue to gain interest as administrative professionals are expected to demonstrate increased initiative and take the lead on complex and challenging projects. There s so much to gain from recognizing emotional resilience as a high-level administrative attribute in the workplace today. Develop stronger leadership skills by recognizing your individual resilient factor. Admins must make decisions on many levels. Good decisions are not devoid of emotion. Good decisions are made when emotions are realized and understood. Successful Admins understand how emotions work. Emotional resiliency is the next level it s more than emotional intelligence. Resilience is not just reactive. Resilient people are less fazed by problems, feel stronger and more confident. This session will promote creative and critical thinking about emotional resiliency a high level skill for successful Admins. We will share ideas, complete individual exercises and create personal plans for application in the workplace: Complete your personal strategic planning exercise the SWOT to discover your strengths, weaknesses, opportunities and threats to success. Learn 7 skills of the emotionally resilient administrative professional. Discover the most effective resiliency strategies during change.

8 How to overcome self-defeating thinking. Recognize your individual thinking traps. Complete a Start, Stop and Continue exercise. Best practices for increased organization, time management and crisis management. Compare and contrast scenarios in the situation room.

9 Lead Together: Seize the Opportunity to Commit and Collaborate The demands of an administrative professional are constantly changing. Now you must exercise even greater influence, solve bigger problems, and communicate across all levels of the organization. The administrative assistant can be one of the most influential players in a company. Embracing the unique differences that others have to offer will create more enthusiasm and energy and help you become a committed and effective team player. People who share a common direction and sense of community can quickly get where they are going because they rely on the strengths of one another. How can you stay committed to your leader and other co-workers? In this workshop, you will: Learn tips and concepts that will help you gain commitment from others, even with differing interests and backgrounds Explore techniques to embrace the unique differences that others have to offer Understand the importance of buy-in and clarity Identify critical success factors and techniques to help you evolve your role into a solid business partner Review the stages of team development Identify characteristics and attributes that functional teams share

10 Unleash the Leader Within Step Up and Lead in the Moment! Admin to Admin trainers bring their professionalism and humor to unleash the power of the leader within. It is up to you to take charge of your career and break through your self-imposed limitations. Don t leave it to fate or your leader. It has been said that leaders are born but research shows that leaders are made through adversity. Leadership potential exists within you. You have the ability to take control, be bold, step-up, and lead in the moment. In this workshop you will: Identify true leadership attributes and expectations Assess your strengths and develop your unique leadership plan to help develop your leadership qualities through interactive activities Evaluate what challenges and excites you Learn self-empowerment tips and collaboration techniques to empower people around you to become leaders themselves Experiment and apply positive self-talk Explore your own personal action plan and establish career goals

11 How to Thrive During Changing Times Change is a constant in many of our lives. All around us, technologies, processes, people, our environment, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Benjamin Franklin once said, "When you're finished changing, you're finished." This quote is our reminder to constantly embrace change so that we don't become complacent. This workshop will explore: Getting comfortable in a changing environment Reasons that affect your resistance to change Strategies on how to thrive during change Keeping your competitive edge by anticipating and adapting to change to stay effective Trends impacting the office assistant now and in the future Taking initiative regarding your own professional development Tips to optimize and embrace change Committing to continuous self-improvement Steps to empower yourself to become a "change agent" Techniques to keep a positive attitude during difficult times

12 The Myths and Truths of Work Life Balance So many seek to find the perfect balance in life that place where they feel like they are doing everything they are supposed to do in their lives. Living a balanced life is an ongoing process and one that as busy administrative professionals we must continuously evaluate, making decisions based upon our goals and our priorities. We must realize that a balanced life is not symmetrical. While we need to have drive and focus if we are going to get things done, taking this too far can lead to frustration and intense stress. That s when it s time to take a helicopter view of life, so that we can bring things back into balance. In this session, we will dig deep into this topic and cover the following learning objectives: Discuss 5 myths and truths of work/life balance and learn how to differentiate between them. Introduce 12 simple strategies to try for increased self-management. Managing multiple priorities how to build confidence in your decision making. Map your personal Wheel of Life (Mind Tools exercise) and discover your recipe for successful living. Discover the benefit of conducting a Start, Stop and Continue exercise to evaluate productive versus non-productive habits based on your personal Wheel of Life.

13 TOPIC SUMMARIES FOR ADMIN TO ADMIN Assessing Your Career Do you spend more time planning your next vacation than you spend planning your career? Wherever you are in your career today, may be a result of your past thinking. Are you feeling dissatisfied and unfulfilled in your job? What are you currently doing to manage your career? Are you passionate about it? Admin to Admin trainers will provide some selfassessment tools and techniques to test your career pro-activity. Don t expect others to tell you how to contribute. Showcase your capabilities and take control of your destiny. Becoming the Confident Assistant Are you a highly competent administrative professional who wants to have your skills recognized? Admin to Admin trainers will share specific tips and techniques to establish your reputation as a confident assistant and will show you the path to becoming your executive s true business partner. Her ideas and stories will encourage you to rethink what you ve been doing and/or how to do them differently. Transforming the Relationship between the Executive and the Assistant Admin to Admin trainers will identify key components for becoming a respected and valued business partner and will take you through a journey to transform your current knowledge and skills by incorporating new ideas and techniques to take your career to the next level. Learn to use your power as a business partner to achieve the ultimate business partnership. The Power of Your Team Teamwork benefits the administrative community in a profound way. The easiest way to get what you want is to help others get what they want. Admin to Admin trainers will share examples and create opportunities for administrative teams to collaborate and connect to generate unlimited resources. The power of encouragement and interdependence to each other s skills, capabilities and unique talents will create a strong administrative community and increase shared leadership. Admin to Admin trainers create an interactive environment with activities and techniques to help improve yourself and your administrative community.

14 Never Panic...Trust your Instincts Admin to Admin trainers are known for their never panic demeanor and composure. They will share relevant and entertaining situations and stories that will encourage assistants to use their instincts and common sense to maneuver stressful situations. Admin to Admin trainers assisting in helping you increase your awareness and understanding with activities and information that will teach you how to minimize and cope with unexpected stressful and difficult situations. The Power of Networking Networking, if taken seriously, will put you on a path to help further your career. One of the bonuses is that it will also create a community of people who care about you. Admin to Admin trainers talk about using the power of your network to create successful solutions to the day-today decisions as an administrative professional. Learn the importance of creating an enriching circle of trusted relationships. Time Management Essentials for the Administrative Professional Are you challenged with constant prioritizing? What are you currently doing to manage your time? Admin to Admin trainers will discuss how to overcome procrastination, effectively delegate, diplomatically say no, and many other topics. They will also disclose solutions for taking control by discussing ideas and tools to help improve productivity. Diplomacy and Discretion Admin to Admin trainers have the reputation of mastering the skills of diplomacy and discretion and have established credibility through her influencing skills and ability to handle delicate situations with tact. Admin to Admin trainers will teach you how to communicate with confidence and elegance in sensitive situations using tact and diplomacy, and inspire you to increase your value by building and maintaining powerful business relationships.

15 Commitment and Accountability As an administrative professional, what does it mean to be committed and accountable to your executive? How can you evolve your role into a true business partner? All of these aspects help create great teamwork which in turn, help define our careers. Join Admin to Admin trainers as they share critical success factors and experiences that include buy-in and clarity to becoming a solid business partner.