Symantec IT Management Suite powered by Altiris technology - Windows 10 Full Support statement

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1 Symantec IT Management Suite powered by Altiris technology - Windows 10 Full Support statement

2 Full Support statement Legal Notice Copyright 2015 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, Altiris, and any Altiris trademarks are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. Symantec Corporation 350 Ellis Street Mountain View, CA Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s support offerings include the following:

3 A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our website at the following URL: All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Contacting Technical Support Customers with a current support agreement may access Technical Support information at the following URL: Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level Hardware information Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description: Error messages and log files

4 Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration Customer service If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: Customer service information is available at the following URL: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions s that are related to CD-ROMs, DVDs, or manuals

5 Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan Europe, Middle-East, and Africa North America and Latin America

6 Windows 10 Full Support statement This document includes the following topics: Windows 10 Full Support statement List of supported solutions Known limitations Windows 10 Full Support statement IT Management Suite build 7.6 HF4 Starting from IT Management Suite 7.6 HF4, Symantec Management Platform and related solutions support the management of Windows 10. See List of supported solutions on page 6. Known issues are listed in the appropriate section. See Known limitations on page 7. List of supported solutions IT Management Suite provides support for the following client computers: Windows 10 x86 Windows 10 x64 Following are the tested and supported components and functionality of IT Management Suite 7.6 HF4 on Windows 10 client computers: Symantec Management Agent

7 Windows 10 Full Support statement Known limitations 7 Inventory Solution Deployment Solution Patch Management Solution Power Scheme Real-time System Management Software Management Solution Task Management Symantec Workflow The following site-server functionality is supported on Windows 10 Package server Network Boot Service Note: The components and solutions that are not explicitly listed in the list are not supported. The usage of those might lead to undesirable outcomes. Known limitations The known limitations of Windows 10 client computers are as follows: Deployment Solution See Table 1-1 on page 8. Task Server See Table 1-2 on page 8. Notification Server See Table 1-3 on page 8. Network Discovery See Table 1-4 on page 9. Virtual Machine Management See Table 1-5 on page 9. Workflow Solution See Table 1-6 on page 9. Symantec Workspace Streaming See Table 1-7 on page 10.

8 Windows 10 Full Support statement Known limitations 8 Table 1-1 Known limitations for Deployment Solution For Windows 10, Start and Search options are disabled. For Windows 10, Start and Search options are disabled in the following scenarios: When a client computer boots into production after completing a Windows 10 Sysprep task. After deploying a Windows 10 Sysprep image on a client computer. For more information refer to the following forum article: Windows 10 Image - Customize in Audit Mode with Sysprep After Windows 10 scripted install OS task is run, the computer name is not retained. After Windows 10 scripted install OS task is run, the computer name is not retained when the is used. Table 1-2 Known limitations for Task Server Unable to install Task Server on Windows 10. Task Server cannot be installed on a computer that has Windows 10. Table 1-3 Known limitations for Notification Server The Control Service State task displays an error on the Notification Server computer. The Run Script task fails after getting interrupted by the Reset Agent activity. The Control Service State task returns a successfully completed status to the Notification Server computer and Task History, but the following error message is logged on Notification Server: "Unable to start the service. The Windows error was The account specified for this service is different from the account specified for other services running in the same process." If the Reset Agent activity interrupts the Run Script task, the task fails and returns the error code on the client computer. Restart task fails. The Find a file task is not able to search for files. If a user is logged on as a non-administrator on the Task Server, and the computer has an active screensaver, the Restart task sent from Notification Server does not run on the computer. The Find a file task is unable to search for files on a client computer that has Windows 10.

9 Windows 10 Full Support statement Known limitations 9 Table 1-3 Known limitations for Notification Server (continued) The Requirements field on the Add/Remove Services dialog box does not include Windows 10. The Requirements field on the Add/Remove Services dialog box does not include Windows 10. Table 1-4 Known limitations for Network Discovery Incorrect computer operating system is displayed. A Network Discovery task that uses SNMP protocol to discover SNMP-enabled devices displays incorrect operating system for the computers that have Windows 10. Table 1-5 Known limitations for Virtual Machine Management Windows 10 is not listed in the Create Virtual Machine dialog box. Windows 10 is not listed in the OS Version option on the Create Virtual Machine dialog box. Workaround: Select Windows 8 as the OS Version and then proceed to install Windows 10. Table 1-6 Known limitations for Workflow Solution Microsoft Edge Reading view is not supported. An access denied error is displayed while opening project packages. Microsoft Edge Reading view is not supported. Use the normal mode to view Process Manager and Workflow pages An access denier error is displayed while opening project packages containing some DLL files that were created in the earlier build. Workflow Solution fails to copy or create the DLL files in the customlib directory. Workaround: For the logged on user, manually grant access to the Symantec install directory. Published web form does not open in the Microsoft Edge browser. If the base URL contains host name, the published web form does not open in the Microsoft Edge browser. Workaround: Open the URL in Internet Explorer 11 or use that fully qualified host name, IP address, or local host in the base URL.

10 Windows 10 Full Support statement Known limitations 10 Table 1-7 Known limitations for Symantec Workspace Streaming Symantec Workspace Streaming Agent does not work. Symantec Workspace Streaming Agent is not supported on Windows 10.