Retail Banking Products and Services Terms & Conditions

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1 Retail Banking Products and Services Terms & Conditions

2 Retail Banking Services We believe that the customer s experience in retail banking is a very essential component of the business success. As days pass, customers financial awareness is enhanced, and their tolerance for an unsatisfactory experience diminishes. Therefore, we are committed to providing a wide range of personal banking products and services that are tailored to meet the needs of each and every customer. Our retail banking team is fully aware of its responsibility in delivering exceptional customer experiences that are reinforced by operational excellence. The duties of the retail banking department are based on a clear strategy and a disciplined approach reflecting the Bank's mission to offer primary products and services that exceed customer expectations. We are committed to provide our customers with helpful resources and tools to facilitate their banking transactions. Our branches and offices network, cutting-edge technologies and direct banking solutions are easily accessible to fulfill all your requirements. In addition to visiting one of our branches or offices, you can obtain instant services through online banking, phone, SMS or ATMs. The Bank's retail banking products and services include: Accounts Loans Cards Remittances Accounts Current Accounts Today, banking is an essential part of your business and personal life. With this in mind, AJIB's current accounts are designed to offer our clients unlimited transactions and meet their various financial needs. Current accounts can be opened in local currency or any other major currency. Benefits: No minimum amount is required to open the account Check book facility VISA Electron card AJIB's online banking services Instant transactions alerts via SMS Pay utility bills through your account

3 Saving Accounts What's more rewarding than watching your savings grow in a safe and credible place? At AJIB, we offer saving accounts that help our clients achieve financial security while obtaining more lucrative benefits. Saving accounts are interest bearing and can be opened in local currency or any other major currency. Benefits: Minimum 0 amount required to open the account VISA Electron card Interest to be paid every six months Joint accounts are another flexible form of managing your finance at AJIB. More than one person may open an account in accordance with valid rules and regulations. Time Deposits Recognizing the wide variety of investor requirements, and because we are a bank that appreciates your cash management concerns, we have created innovative deposit solutions that help you enhance your savings. AJIB's time deposits are carefully designed to provide a secure, flexible and lucrative way to generate income from savings. Our highly qualified and experienced customer service officers will make sure that all your requirements are met in a timely and effective manner to enjoy the following features: Fixed competitive interest rates on your deposited money Available in all major currencies choice of term, whereby you can determine the maturity date that suits you The minimum amount of investment required depends on the term Interest can be paid monthly, quarterly, semi-annual, annually or on maturity You can use your term deposit as a guarantee for a loan or a facility For more information regarding all deposit account interest rates, please refer to our interest rates list available at any of AJIB s branches or offices network. Cards AJIB issues wide choices of cards that are particularly designed to meet our clients' financial needs. Our cards range from the VISA Electron to the most prestigious VISA Infinite. VISA Electron Enjoy the benefits of the VISA Electron card where you can withdraw cash at any time and through an extended network of local and international ATMs. your mind and shop securely via any point-of-sale (POS), free of charge and using the balance you have in your account.

4 VISA Credit Cards The VISA credit card, also called Revolving Card, gives the cardholder the ability to repay the value of transactions made on his/her card in monthly payments at a certain monthly interest rate of 1.5%, or repay the whole amount in one payment, free of any interest. AJIB's Gold and Classic VISA credit cards come packaged with lots of benefits and privileges, such as: Competitive monthly interest rate of 1.5% No annual fees ( for Life) Worldwide acceptance, where you can use the card to conduct purchase transactions via points-of-sale (POS) in Jordan and abroad Grace period that reaches 48 days to repay the outstanding amount on the card account Attractive card limit Easy and flexible repayment method that suit your financial needs and preferences VISA Charge Cards AJIB is the first bank in Jordan to offer the choice between all types of VISA Cards: Infinite, Platinum, Gold, Silver and Local; the thing that certainly grants users a wide range of options to choose from. VISA Infinite Are you spending your honeymoon in the Caribbean and need extra cash? Are you planning for a fancy dinner at a legendary restaurant and don t want to book months in advance? Do you enjoy shopping from the world's best brands? Come to a world of privileges and possibilities that make your most daring dreams come true. Enjoy the 24-hour concierge service which guarantees that you will have whatever you want, wherever you are, and at any time you find convenient. Just give us a call and your personal assistant will make your business or leisure trip the most comfortable, safe, and rewarding one. Enjoy the wide selection of distinctive travel, dining, shopping, and lifestyle rewards and complimentary services: Travel: Get the advice and help you need in reservations, hotels, chauffeur, health issues, currency advice, and more! Dining: Dine in a classy manner without any pleasant surprises. Have a look at our suggestions and recommendations, and let us make the booking for you. Shopping: Even if outside working hours, the doors of any high brand shop will be graciously opened for a VISA Infinite cardholder, in addition to gift and flower delivery service, personal shopper service, and many more. Lifestyle: Enjoy sophisticated services that will make your life fancier. Get helpful suggestions for sporting, musical or social events in addition to wedding planning, property management, live new experiences and have it all done for you in a safe, easy and flexible manner. For more information, please visit or our website at

5 VISA Platinum VISA Platinum is your best companion wherever you go. With its wide local and International acceptance, this card offers its holder security, comfort and a variety of privileges and favorable possibilities. The Platinum Protection program guarantees that you have access to the medical and legal referral service, in addition to the extended warranty and purchase protection scheme. Broad selection of discounts and hot deals at luxurious hotels and restaurants from all over the world Airlines and tour operators' privileges and offers Special offers on various leisure activities Exclusive car rental discounts Discounts on the world's best brands and products For more information on the VISA Platinum card, please visit or our website at VISA Gold, Silver and Local To make your life even easier, AJIB issues the Gold, Silver and Local charge cards which are loaded with benefits and privileges. More financial flexibility and better purchasing power are what you should expect from these cards. Even if you don t have credit balance in your account at AJIB, you can use these cards up to a certain card limit amount. You can use your card on point-of-sale machines at commercial stores, in addition to ATMs for cash withdrawal in Jordan and abroad; except for the local card which can be used inside Jordan only. Gold, Silver and Local cardholders are granted up to a 41-day grace period to repay the withdrawals made on their cards without any interest, provided that the whole withdrawals should be settled in one payment before the end of the month. Tips you should know for any of our offered VISA cards: Keep the card in a secure place Do not keep the card and the PIN number in the same place When using your card for purchase transactions, keep the purchase receipt to match it with your monthly statement Change your password on a periodic basis Do not save your password on your mobile phone, or give your password to anyone Check your account balance regularly to make sure that you are not exceeding your card limit If you lose your card, contact the Bank immediately to take the necessary measures at: or call our 24/7 number at (EMP)

6 Terms & Conditions for VISA Cards: Must have a Jordanian Nationality Must be at least 21 years of age Customer should be employed at a Bank approved company Customer should have a verified and clear source of income Security (if required) must be approved by the Bank Must have a minimum of 2 years experience at last job Cards Issuance Fee Rates Card Type Primary Additional/Related Lost/Damaged Infinite 0 JOD 80 JOD 25 Platinum JOD 70 JOD 50 JOD 20 Charge Gold JOD 50 JOD 30 JOD 15 Charge Silver JOD 25 JOD 15 Charge Local JOD 5 JOD 5 Revolving Gold Revolving Classic

7 Fee/Charge Type Amount/Fee Rate Issue/Renew ATM card (VISA Electron) Issue ATM card to replace lost, stolen, or damaged card JOD 3 Request of PIN for lost ATM card JOD 1 Objection on a transaction made on ATM or credit card JOD 5 - Refundable if complaint is proven to be correct Request to watch a specific security video of an ATM Commission of exceeding the credit limit on the credit card Commission of late payment on credit card Commission of cash withdrawal from credit card 4% minimum JOD 4 Charge card withdrawals late settlement interest 15% of entire unpaid balance of one month Commission of cash withdrawals using our VISA Electron cards at other banks' ATMs that are linked to the Jordanian Net (JONET) As per the fee set by the service providing bank If using our VISA Electron cards at local banks' ATMs that are not linked to JONET or external banks JOD 2.50 for each transaction Commission of using other banks' cards at our ATMs JOD 1 Commission of balance inquiry at other banks' ATMs JOD VISA card delivery fee by courier service JOD 5

8 Loans Personal Loans AJIB's loan programs are designed to promise you an easier and more comforting life. Personal loans have never been more rewarding with their flexible repayment methods and other huge benefits: Competitive interest rate of 8.8% for the government sector or 9.9% for the private sector 1% commission for the first year only Convenient loan amount that suits your needs Loan tenor up to 96 months Flexible rescheduling of installments Terms & Conditions for Personal Loans: Must have a Jordanian Nationality Must be at least 21 years of age Customer should be employed at a Bank approved company Customer should have a verified and clear source of income Security (if required) must be approved by the Bank Must have a minimum of 2 years experience at last job To get a personal loan, visit any of our branches with the following documents: Valid national identification card Latest salary slip or proof of income certificate Utility bill Bank statement Liability/clearance letter Housing Loans Your long anticipated dream to own the house of your choice is only one step away. Our housing loan is a convenient and comprehensive solution that meets your needs and helps you build a house, buy a new one or improve your current house. Benefits: Competitive interest rate of 7.25% yearly 1% Commission for the first year only Loan tenor up to 300 months

9 Terms & Conditions for Housing Loans: Must have a Jordanian Nationality Must be at least 21 years of age Customer should be employed at a Bank approved company Customer should have a verified and clear source of income Security (if required) must be approved by the Bank Must have a minimum of 2 years experience at last job To get a housing loan, visit any of our branches with the following documents: Valid national identification card Latest salary slip or proof of income certificate Utility bill Bank statement Liability/clearance letter For more information, kindly visit one of our customer service representatives at any of our branches and offices listed on our website at Remittance Service We are committed to offering a wide range of products and services that are not only cost effective, but that are also time savers. AJIB facilitates money transfers to all parts of the world via a safe and user-friendly mode. You can have your transfer executed within 24-hours as of its issuance date. As for beneficiaries receiving such transfers from outside Jordan, they can receive the incoming amount upon arrival. Moreover, we issue bank drafts in Jordanian dinars and foreign currencies through our worldwide comprehensive network of correspondents to facilitate international transactions. Our remittance service is carried out through an internationally reliable network of financial transfers; S.W.I.F.T and Western Union. For more information regarding transfer and bank draft commissions, Please click on the Interest Rates and Commissions Table