Agenda. The North West Company Canadian Network Sealift Operation Winter Road Operation Improvements to our Network

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2 Agenda The North West Company Canadian Network Sealift Operation Winter Road Operation Improvements to our Network

3 Our Canadian Operations 122 Stores 7 Stores 13 Stores 31 Stores West of Manitoba/Ontario Border

4 The North West Company Canadian Network One of the most complex networks in the world!

5 The distribution of goods to NWC s communities is complex, the environment is challenging with a supply chain that lacks sophistication. Multi-modal Truck Train Plane Ship Cube Van Long Life Product, General Merchandise, Transportation Building Materials Air Freight Perishables Roll On/Roll Off Rail Freight Dry Grocery, Frozen Food, General Merchandise No Visibility to 3 rd Party Orders Merge-in-Transit More Direct to Store Goods (e.g.: pop, chips) NWC Warehouse Inventoried Goods Crescent Multi Foods (Produce and Fresh Meat) Westco (Fresh and Frozen Inventory) DSD Cross Dock Merging at NWC Warehouse DSD Cross Dock is Direct to Store Delivery (e.g.: Milk, Bread and Furniture)

6 Road Regular Transportation Truckload (TL) and Less Than Truckload (LTL) Rail Roll On/ Roll Off, Box Car and Intermodal Air Cargo Passenger/Cargo Service (LTL) and Freighter (TL) Last Mile Cube Van or Pickup

7 Seasonal Transportation Used Helicopter Freeze up and Break up Sea Lift Barge Winter Road

8 WEATHER!!! Fog Freezing Rain Blizzards Extreme Cold

9 Sealift Operations Sails from Valleyfield, Quebec Operates from May to September 3 Sailings (3 to 4 ships) Service 41 stores 13.9M lbs. Delivered during 2013 Season Containers

10 Sealift Operations Transportation Hub 1. Valleyfield Stores Serviced 2. Akulivik 3. Arctic Bay 4. Baker Lake 5. Qikiqtarjuaq 6. Cambridge Bay 7. Cape Dorset 8. Chesterfield Inlet 9. Clyde River 10. Kugluktuk 11. Coral Harbour 12. Arviat 13. Gjoa Haven 14. Hall Beach 15. Igloolik 16. Inukjuak 17. Iqaluit 18. Kangiqsujuaq 19. Kangiqsualujjuaq 20. Kangirsuk 21. Kuujjuaq 22. Kuujjuarapik 23. Kimmirut 24. Pangnirtung 25. Pond Inlet 26. Puvirnituq 27. Rankin Inlet 28. Repulse Bay 29. Salluit 30. Sanikiluaq 31. Taloyoak 32. Umiujaq

11 M/V Umiavut which means Our Boat Capacity of: 16,500 m3-9,587 metric Tonnes

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14 Winter Road Operations Operates from December to March Additional 65,000 square foot warehouse in Winnipeg Service 34 stores 9.5M lbs. Delivered during the 2014 Season 382 Loads 53 foot truckload

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19 Trailer Arriving into Moosonee, Ontario Freeze Up and Break Up Access from Moosonee, Ontario to Moose Factory, Ontario

20 Air Shuttle No all weather access No local airport During Freeze Up and Break Up We deliver freight Via Helicopter

21 Improvements to our Network

22 Transportation Management System Project started in 2011 Visibility Proof of Delivery Plan our loads throughout our network Provide real time information Stores Carriers

23 Current Systems Modifications Over 30 unique interfaces 4 Different Warehouse Management Systems 3 Different Integration Systems 2 Inventory Management Systems Set up of: PIM (Product Item Master) Commodity codes Outbound Starting Points

24 Integration Architecture is part of the Solution Architecture

25 Track and Trace Custom Application Interfaces into OTM and WMS Enables Labeling throughout Network Purchase Order, Pallet and Case Level Pallet, Case tracking Clarity around last touch point for claims Enabler for Perpetual Inventory

26 Receiving, Labeling and Loading

27 OTM Functions We re Using Planning Bulk Plan Order Release Order Movement Equipment Selection Tender Rating Match and Pay

28 NWC OTM Outbound Itineraries Weekly Planned Shipments 450 to 500 Planned shipments can contain over 500 orders and over 2000 lines Over 95% at the Order Movement level Enables our Multi-leg planning

29 Planning, Picking and Packing Central and Regional Planners Customer Order interfaced at an Order Release level Create Shipment in advance Sent to Warehouse for picking WMS completes pick and pack order lines to ship units Repacks, Consolidation, Re-pillarization

30 Finalized Shipments Loading is completed Scan to Plan Systems Communicates back to OTM the confirmed picked and loaded quantities and handling units We started with update Shipment (Very Slow) Moved to Topic (7 10 Minutes) Ship Confirm must occur before the next leg shipment can be planned

31 Single Store Orders Included

32 TMS has become the Foundation for Logistics Operations at the North West Company Retek 1a GM Orders are sent to GM WMS for Picking GM WMS 1b Grocery, DSD Crossdock PO s and Warehouse 12 Orders are sent to TMS 2 Central transportation planner builds shipments in TMS for all items 1c Manifest closure in GM WMS is sent to TMS TMS 3 Planned Shipments sent to warehouse for Grocery picking and load building activities for all items WMS TMS Steps 4 and 5 are repeated for each leg of the shipment 4 Shipment confirmation is sent to TMS enabling traceability throughout shipment execution 5 Hubs/Store Receiving locations confirms receipt of all items as Proof of Delivery (POD)

33 As products move through the NWC network, each partner plays a key role 1a DSD Crossdock sent directly to Warehouse. Scan Ship Unit Labels to Receive to RPWMS Vendor 3b DSD Crossdock sent directly to Hub. Call PO and Create Ship Unit Labels to Receive to Hub Systems, label each handling unit and confirm receipt to TMS 1b Scan Ship Unit Labels to load trailer and Ship to Hub For GM, Grocery and Crossdock 3a Warehouse Product delivered to Hub. Scan Ship Unit Labels to Receive to Hub Systems 5 Scan Ship Unit Labels to Ship from Hub Scan to Load Design 7 Product delivered to Store. Scan Ship Unit labels to Confirmation of Receipt NWC Warehouse Hub Store 2 WMS TMS is updated by WMS with Ship Unit level Confirmation of Shipment 4 TMS is updated by Hub systems with Ship Unit level Proof of Delivery - Live through Regional Planner Profile Hub Systems TMS 6 TMS is updated by Hub systems with Ship Unit level Confirmation of Shipment Live through Regional Planner Profile Warehouse to Store Receiving System 8 TMS is updated by NWC Warehouse to Store Receiving System with Ship Unit level Proof of Delivery

34 Leave Behind Plan to Load, Scan to Plan Contracted Priorities Customer Requirements Physical Constraints Available for the Next Plan Automatically assigned new shipment date Full detail retained Pallet, Case, Order, SKU and Quantity

35 Additional Items Proof of Delivery (POD) Tolerance based on know ship units Delay Notifications Added a tolerance to the

36 Search Screens for the Store

37 Wave Rollout Wave # of Stores / # of New Carriers Pilot Completed December 2013 NCR Stores: 4 Carriers: 2 Wave 1 Completed January 2014 NCR Stores: 25 GT Stores: 5 Carriers: 5 Wave 2 Completed March 2014 NCR Stores: 49 GT Stores: 16 Carriers: 7 Wave 3 Completed April 2014 NCR Stores: 28 GT Stores: 13 Carriers: 5 Wave 4 Fall 2014 NCR Stores: 35 Carriers: 4 Wave 5 Fall 2014 NCR Stores: 6 Carriers: 7

38 Questions

39 Regional Air Hubs Network: Calm Air Transportation Hubs 1. Thompson 2. Churchill Stores Serviced 3. Baker Lake 4. Brochet 5. Chesterfield Inlet 6. Coral Harbour 7. Arviat 8. God's River 9. Island Lake 10. Lac Brochet 11. Oxford House 12. Red Sucker Lake 13. Repulse Bay 14. St Theresa Point 15. Shamattawa 16. Tadoule Lake 17. Wasagamack 18. God s Narrows 19. Rankin Inlet

40 Central Road Network Network: Gardewine Transportation Hubs 1. Winnipeg Air Beyond Hubs 2. Thompson 3. Churchill 4. Red Lake 5. Pickle Lake 6. Cochrane Stores Serviced by Road 3. Churchill 5. Pickle lake 7. Cross Lake 8. Cumberland House 9. Lynn Lake 10. Moose Lake 11. Nakina 12. Nelson House 13. Norway House 14. Wawa 15. Pelican Narrows 16. Pukatawagan 17. Sapotaweyak 18. Sioux Lookout 19. South Indian Lake 20. Split Lake 21. Radisson

41 Northwestern Ontario Air Hubs Network: Wasaya Air Transportation Hubs 1. Pickle Lake 2. Red Lake Stores Serviced 3. Bearskin Lake 4. Cat Lake 5. Deer Lake 6. Kasabonika Lake 7. Keewaywin 8. Lansdowne House 9. Peawanuck 10. Pikangikum 11. Poplar Hill 12. Sachigo Lake 13. Sandy Lake 14. Fort Severn 15. Webequie 16. Wunnumin Lake 17. Weagamow Lake

42 West James Bay Rail and Air Hubs Network: Air Creebec Transportation Hubs 1. Cochrane 2. Moosonee Stores Serviced by Road 3. Albany 4. Attawapiskat 5. Kashechewan

43 East James Bay Air Hubs Network: Air Inuit Transportation Hubs 1. La Grande 2. Kuujjuaq Stores Serviced 2. Kuujjuaq 3. Akulivik 4. Inukjuak 5. Kangiqsujuaq 6. Kangiqsualujjuaq 7. Kangirsuk 8. Kuujjuarapik 9. Puvirnituq 10. Salluit 11. Sanikiluaq 12. Umiujaq

44 Arctic Air Hubs Network: First Air Transportation Hubs 1. Winnipeg 2. Val d Or 3. Ottawa 4. Montreal 5. Yellowknife Stores Serviced 6. Rankin Inlet 7. Taloyoak 8. Arctic Bay 9. Cambridge Bay 10. Cape Dorset 11. Gjoa Haven 12. Hall Beach 13. Igloolik 14. Inuvik 15. Kangiqsualujjuaq 16. Kimmirut 17. Kugluktuk 18. Kuujjuaq 19. Pangnirtung 20. Pond Inlet 21. Qikiqtarjuaq 22. Ulukhaktok 23. Clyde River 24. Iqaluit

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