Arkansas Security Alarm Association

Transcription

1 Arkansas Security Alarm Association Central Station Course Student Manual

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3 Arkansas Security Alarm Association Central Station Course 00- Introduction 01-Industry Overview 02-Professionalism & Ethics 03 Codes and Standards 04 Communication Paths 05 - Formats 06 - Signals 07 - Dispatching 08 Operator Communication

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5 Introduction Arkansas Security Alarm Association Central Station Course WELCOME to the Arkansas Security Alarm Association s Central Station Course ASAA Central Station Course ASAA 2012 Slide 0-1 Our Instructor(s) ASAA Central Station Course ASAA 2012 Slide 0-2 Now we want to know a little about you. Name Company Position (Manager, Supervisor, Operator) City / State Years in the industry ASAA Central Station Course ASAA 2012 Slide 0-3 ASAA Central Station Course ASAA

6 Introduction Goals of this Course Overview of a central station Introduction to technology Broaden knowledge base Brush up on codes & standards Procedures ASAA Central Station Course ASAA 2012 Slide 0-4 Course Overview 1. Industry Overview 2. Professionalism & Ethics 3. Codes & Standards 4. Communication Paths 5. Formats 6. Signals 7. Dispatching 8. Operator Communications ASAA Central Station Course ASAA 2012 Slide 0-5 Basic Class Rules..Please: No Smoking Turn Pagers & Phones to silent or off Be prompt! - Mandatory attendance Don t Disturb Others - Be Quiet Participate ASAA Central Station Course ASAA 2012 Slide 0-6 ASAA Central Station Course ASAA

7 Introduction Why you are here. Improve your knowledge Enhance your value to your company ASAA Central Station Course ASAA 2012 Slide 0-7 What ASAA does for you. Networking Information Legislative Efforts Training Credibility & Exposure ASAA Central Station Course ASAA 2012 Slide 0-8 We need your involvement! You only get back what you put in This association is your voice to government Speak up! ASAA Central Station Course ASAA 2012 Slide 0-9 ASAA Central Station Course ASAA

8 Introduction Disclaimers All of the material in this course is copyrighted (2012) by ASAA Material may not be recorded, copied or used in any manner without the expressed written permission of the Arkansas Security Alarm Association ASAA Central Station Course ASAA 2012 Slide 0-10 Disclaimers Specific manufacturers and products mentioned in this course are intended as examples only and are not to be construed as endorsements All codes declare that all manufacturers instructions must also be followed to be in compliance ASAA Central Station Course ASAA 2012 Slide 0-11 Lets learn together. ASAA Central Station Course ASAA 2012 Slide 0-12 ASAA Central Station Course ASAA

9 Industry Overview Arkansas Security Alarm Association Central Station Course Electronic Systems Industry Overview Chapter 1 ASAA Central Station Course ASAA 2012 Slide 1-1 Industry Terminology Every industry has its own set of terms and words. Unsure of a term check our Glossary on the ASAA s web-site at ASAA Central Station Course ASAA 2012 Slide 1-2 Monitored Electronic Systems Burglar Alarm Systems Fire Alarm Systems Medical Systems Industrial Process Systems Access Control Systems CCTV Home Control and Automation Systems ASAA Central Station Course ASAA 2012 Slide 1-3 ASAA Central Station Course ASAA

10 Industry Overview Electronic Systems Companies Manufacturing Distributing Sales Installation Service Monitoring Integrators ASAA Central Station Course ASAA 2012 Slide 1-4 Benefits of Electronic Systems Security & Life Safety Burglar, Fire & Panic Alarms Control Lights, HVAC,etc Convenience Automate Coffeemaker, Control Lights, Comfort Adjust Heat, AC, etc Simplification Program common steps of multiple devices from one control ASAA Central Station Course ASAA 2012 Slide 1-5 Security Systems Arming/Disarming Fire Sensors Control Panel Notification Burglary Sensors Power Monitoring ASAA Central Station Course ASAA 2012 Slide 1-6 ASAA Central Station Course ASAA

11 One-way or two-way radio Industry Overview How do signals get from the security system to the central station? Communication Digital Communicator using POTS lines cellular Central Station ASAA Central Station Course ASAA 2012 Slide 1-7 Location to Monitoring Station Monitor signals Analyze signals Verify signals Record activity Request response Follow-up ASAA Central Station Course ASAA 2012 Slide 1-8 Customer Alarm Company Guards Police-Sheriff Fire Department Ambulance Response ASAA Central Station Course ASAA 2012 Slide 1-9 ASAA Central Station Course ASAA

12 Industry Overview Arkansas Security Alarm Association Central Station Course Sensor Types ASAA Central Station Course ASAA 2012 Slide 1-10 Contacts or Switches Used on doors and windows Switch placed on frame Magnet placed on door or window Separation generates alarm Available in surface or flush mount Different gaps available Built in transmitters ASAA Central Station Course ASAA 2012 Slide 1-11 Shock Glassbreak Sensor Mounts on glass Senses vibration or shock from glass break ASAA Central Station Course ASAA 2012 Slide 1-12 ASAA Central Station Course ASAA

13 Industry Overview Acoustic/Shock Glassbreak Sensor Listens for Sound of glass breaking and Shock of glass breaking Mount on ceiling or wall ASAA Central Station Course ASAA 2012 Slide 1-13 Screens Existing screen or new screen is laced with wire One corner of screen has wire to connect to system Opposite corner has switch Magnet is mounted on frame for switch ASAA Central Station Course ASAA 2012 Slide 1-14 Passive Infrared (PIR) Detect change in radiant heat People entering area change pattern Mount on wall or ceiling Patterns and ranges available Available with built in transmitters Processing of patterns determines when to indicate alarm ASAA Central Station Course ASAA 2012 Slide 1-15 ASAA Central Station Course ASAA

14 Industry Overview Dual-Technology Motion PIR combined with Microwave Alarm indicated only when both trip ASAA Central Station Course ASAA 2012 Slide 1-16 Foil Traps Mats Lacing Outdated Sensors ASAA Central Station Course ASAA 2012 Slide 1-17 Outdated Motion Sensors Ultrasonic Microwave Infrasonic ASAA Central Station Course ASAA 2012 Slide 1-18 ASAA Central Station Course ASAA

15 Industry Overview Holdup or Panic Switches Button pressed to indicate an emergency Fixed or wireless Usually concealed ASAA Central Station Course ASAA 2012 Slide 1-19 Floor mounted Activate by foot Locks in place till reset Foot Rail- Kick bar ASAA Central Station Course ASAA 2012 Slide 1-20 Money Clip Alarm tripped when bill is removed Often wire to require two clips to be activated before alarm ASAA Central Station Course ASAA 2012 Slide 1-21 ASAA Central Station Course ASAA

16 Industry Overview Medical Monitoring Alarm system that allows notification that medical assistance is needed, usually by pushing a button. May incorporate listen-in or two-way audio ASAA Central Station Course ASAA 2012 Slide 1-22 If no activity is seen by the system for a certain length of time, an inactivity report is communicated to the central station Inactivity Alarm ASAA Central Station Course ASAA 2012 Slide 1-23 Industrial Process Alarm A signal that reports off normal condition for a wide variety of commercial and industrial processes, including sump-pump operations, water levels, pressures and temperatures, chemical processes, and special furnace operations. Temperature Alarm Water Alarm ASAA Central Station Course ASAA 2012 Slide 1-24 ASAA Central Station Course ASAA

17 Industry Overview Manual Pull Stations Manually activated device generally used to activate the fire alarm. Single Action Double Action ASAA Central Station Course ASAA 2012 Slide 1-25 Fixed Heat Detector Triggered when temperature reaches preset limit Self restoring or single use Variety of temperature settings. ASAA Central Station Course ASAA 2012 Slide 1-26 Rate of Rise Heat Detector Triggers when temperature increases at preset rate Usually self restores Variety of temperature settings. ASAA Central Station Course ASAA 2012 Slide 1-27 ASAA Central Station Course ASAA

18 Industry Overview Combination Heat Detectors Triggers when temperature increases at preset rate or when temperature reaches preset limit Usually self restores Variety of temperature settings ASAA Central Station Course ASAA 2012 Slide 1-28 Photoelectric Smoke Detector Spot Detector Light projected in chamber Smoke reflects light to sensor Beam Detector Smoke breaks light beam Photoelectric Beam ASAA Central Station Course ASAA 2012 Slide 1-29 Ionization Smoke Detector Air in chamber ionized to conduct current Smoke disrupts current flow ASAA Central Station Course ASAA 2012 Slide 1-30 ASAA Central Station Course ASAA

19 Industry Overview Waterflow Switch Waterflow Alarm - Initiates an alarm signal whenever water flows through the sprinkler system. The alarm is transmitted to the central station, where it is handled as a fire alarm. ASAA Central Station Course ASAA 2012 Slide 1-31 OS&Y Outside Stem & Yoke, or Outside Screw & Yoke, or Open Stem & Yoke, or Outside Stem & Yoke A valve for shutting off water to a sprinkler system. ASAA Central Station Course ASAA 2012 Slide 1-32 PIV The unseen gate valve used to control water supply to sprinkler, deluge, water spray, foam and standpipe systems. The PIV controls water flow into the sprinkler system from the public water system. ASAA Central Station Course ASAA 2012 Slide 1-33 ASAA Central Station Course ASAA

20 Industry Overview Duct Smoke Detector A device located within the duct, protruding into the duct, or located outside the duct that detects visible or invisible particles of combustion flowing within the duct. Actuation of the device may allow operation of certain control functions. ASAA Central Station Course ASAA 2012 Slide 1-34 CO Detectors Detects a toxic colorless and odorless gas ASAA Central Station Course ASAA 2012 Slide 1-35 Arkansas Security Alarm Association Central Station Course Power Supplies ASAA Central Station Course ASAA 2012 Slide 1-36 ASAA Central Station Course ASAA

21 Industry Overview AC Power Source Use a dedicated main branch when possible. Avoid ground fault interrupted circuits. Transformer should be appropriately fastened (according to code) so that it cannot be accidentally unplugged ASAA Central Station Course ASAA 2012 Slide 1-37 Backup Battery Include standby power for a minimum of four hours Replace every three years or more frequently if a site experiences a high occurrence of power outages or other environmental conditions that drain the life of the battery Inspect and test every year Battery calculations must be performed on each system to ensure adequate capacity ASAA Central Station Course ASAA 2012 Slide 1-38 Arkansas Security Alarm Association Central Station Course Communication Methods ASAA Central Station Course ASAA 2012 Slide 1-39 ASAA Central Station Course ASAA

22 Industry Overview Digital Communicators Means to transmit signals to a central station, Uses customer's existing phone line. The communicator seizes the customer's phone line and electronically dials the central -station receiver. When the receiver answers, the communicator sends a message in the form of a sequence of tones. A mini -computer in the receiver accepts and acknowledges the message. It then prints out the information for display to the operator. ASAA Central Station Course ASAA 2012 Slide 1-40 Cellular The use of stationary cellular telephone equipment to replace or supplement other means of alarm signal communication between the alarm system and the monitoring facility. ASAA Central Station Course ASAA 2012 Slide 1-41 Long Range Radio A network of radio transmitters or transceivers capable of sending alarm status messages to one or more radio receivers or transceivers which are at, or in communication with, an alarm monitoring facility or other alarm signal receiving station. ASAA Central Station Course ASAA 2012 Slide 1-42 ASAA Central Station Course ASAA

23 Industry Overview Internet Uses the Internet to deliver alarm messages. Incorporates a very high level of encryption and two-way authentication. Internet transmitters at the alarm site send data to a compatible internet receiver at a central station over the internet. ASAA Central Station Course ASAA 2012 Slide 1-43 ASAA Central Station Course ASAA

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25 Professionalism & Ethics Arkansas Security Alarm Association Central Station Course Professionalism & Ethics Chapter 2 ASAA Central Station Course ASAA 2012 Slide 2-1 Definitions Professionalism - the standing, practice, or methods of a professional, as distinguished from an amateur. Ethics - that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. ASAA Central Station Course ASAA 2012 Slide 2-2 Company Standards Common sources Employee handbook Company policy On the Job Training Common Reasons to Set Standards Meet Customer Expectations Makes Troubleshooting easier It is more efficient ASAA Central Station Course ASAA 2012 Slide 2-3 ASAA Central Station Course ASAA

26 Professionalism & Ethics Company Obligations to Customer Meet customer need Comply with law Install full system as sold Test Ensure user understanding Offer ongoing service and repair ASAA Central Station Course ASAA 2012 Slide 2-4 Employee Obligations To Employer Do your best! Promote customer satisfaction Promote company growth Work as a PROFESSIONAL!! ASAA Central Station Course ASAA 2012 Slide 2-5 Employee Obligations to Customer You only get one chance to make a first impression for YOU and YOUR COMPANY Look the part - dress to the level of professional that you want to be seen as Be Prepared - have everything you need ready to go ASAA Central Station Course ASAA 2012 Slide 2-6 ASAA Central Station Course ASAA

27 Professionalism & Ethics Courtesy Good customer service attracts & retains customers Treat the customer with respect - they are signing your check for that day! ASAA Central Station Course ASAA 2012 Slide 2-7 Central Station Operator Ethics: Educate yourself Comply with laws, codes and standards Notify customer or their designated representative of ALL critical events Communicate in a clear, concise manner Do not mislead a customer ASAA Central Station Course ASAA 2012 Slide 2-8 General Obligations: Work WITH your local Police and Fire departments Promote the industry s integrity through your local and state associations Work within your local community and local association to promote ethics and integrity in our industry ASAA Central Station Course ASAA 2012 Slide 2-9 ASAA Central Station Course ASAA

28 Professionalism & Ethics Impact of False Alarms Can lead to fines and suspension of public safety response Can endanger responders Reduces effectiveness of system Adds to cost of system ASAA Central Station Course ASAA 2012 Slide 2-10 False Alarm Prevention Proper Design Quality Equipment Proper Installation Proper User Education Verify Before Dispatch Follow-up on Each False Alarm ASAA Central Station Course ASAA 2012 Slide 2-11 Free Video from NESA The National Electronic Security Alliance has created a video, free for download, to help our customers understand the impact of false alarms. Download at: Play video Law enforcement video ASAA Central Station Course ASAA 2012 Slide 2-12 ASAA Central Station Course ASAA

29 Professionalism & Ethics Do Your Best! Earn reputation as a professional Expand your opportunities Increase your value Gain satisfaction ASAA Central Station Course ASAA 2012 Slide 2-13 ASAA Central Station Course ASAA

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31 Codes & Standards Arkansas Security Alarm Association Central Station Course Codes & Standards Chapter 3 ASAA Central Station Course ASAA 2012 Slide 3-1 Central Station vs. Others Central Station A supervising station that is listed for central station service (i.e. able to issue U.L. certificates or FM Global Placards). Monitoring Station (a.k.a. Remote Station or Supervising Station) A remote facility that offers to monitoring electronic security systems. ASAA Central Station Course ASAA 2012 Slide 3-2 Applicable Codes & Standards Underwriters Laboratories Factory Mutual (FM Global) National Fire Protection Association (NFPA) Edison Testing Laboratory State Requirements ASAA Central Station Course ASAA 2012 Slide 3-3 ASAA Central Station Course ASAA

32 Codes & Standards Arkansas Security Alarm Association Central Station Course Section 3-1 Underwriters Laboratory ASAA Central Station Course ASAA 2012 Slide 3-4 Arkansas Security Alarm Association Central Station Course Section 3-1a UL 827 Central Station Alarm Services ASAA Central Station Course ASAA 2012 Slide 3-5 Secure Facility Requirements of UL 827 include: Special construction requirements to resist fire (sprinkled or 1-hour fire rating) No windows (opaque, bullet-proof may be allowed if unable to view alarm signals) Doors kept locked with two means of identifying persons wanting in ASAA Central Station Course ASAA 2012 Slide 3-6 ASAA Central Station Course ASAA

33 Codes & Standards Suppression Each room in the central station will have at least two fire extinguishers that are rated at 2-A: 10-B:C or greater. ASAA Central Station Course ASAA 2012 Slide 3-7 Detection The central station will be provided with an automatic fire alarm system that complies with NFPA 72. ASAA Central Station Course ASAA 2012 Slide 3-8 Detection All components of the central station not under the direct supervision of the central station personnel (generator housings, underground access to cables, etc.) shall be protected by a burglar alarm system ASAA Central Station Course ASAA 2012 Slide 3-9 ASAA Central Station Course ASAA

34 Codes & Standards Power Requirements 24 hours of backup power Backup power tested weekly for 30 minutes Generator Battery ASAA Central Station Course ASAA 2012 Slide 3-10 Receivers (For every receiver) there shall be a spare receiver that can be put into service in 30 seconds or less. There shall be one backup receiver for every five active units. ASAA Central Station Course ASAA 2012 Slide 3-11 Automation Systems The automation system s main computer, hard disk, main computer s video display terminal, and the software components including the operating system, program languages, and the alarm monitoring software shall be completely duplicated so as to constitute a backup computer system. The backup computer shall be switched over within 30 seconds so that it is energized and can be connected to the receivers, printers, and other devices required for the system. The backup system shall be fully operational within 6 minutes of the loss of the primary system. This allows 30 seconds for plugging in the computer and switching the communication lines over to the backup system and allows 5-1/2 additional minutes for the system to boot up, conduct memory tests, file system check, security verifications, and prepare for full operation. The backup computer shall have all the capabilities of the primary computer, including memory size, speed, and the like. The station operators and supervisor(s) shall be trained monthly in making the switchover and bringing the backup computer on line. ASAA Central Station Course ASAA 2012 Slide 3-12 ASAA Central Station Course ASAA

35 Codes & Standards Disaster Plan There shall be a written plan of action for the restoration of service by a centralstation. The plan shall include the following. a) Foreseeable disasters: Possible natural and man-made disaster threats, national and local, that could effect the station. b) Emergency names list: A notification list that includes the names and the telephone numbers at work, home, vacation home, and the like, and home addresses of management, technical, operators, runners, and other relevant personnel. c) Equipment vender contacts: The 24-hour telephone and fax numbers of the vendors, technical assistance providers, and maintenance contractors of the equipment used in the station. d) Municipal agency contacts: Emergency telephone numbers for local municipal agencies, such as the fire and police departments, to be called for help. e) Utility contacts: Formalized emergency procedures and 24-hour contact names and telephone numbers of the utility and telephone companies serving the station. f) If an engine-driven generator(s) is used that requires on-site fuel storage, there shall be a 24-hours a day contact and telephone number for a source of fuel resupply. ASAA Central Station Course ASAA 2012 Slide 3-13 Personnel The central-station shall have sufficient personnel (at least two persons), trained as operators, on duty at the station at all times to provide immediate attention to signals requiring action. No other operator activity shall take precedence over receiving and acting on these signals. ASAA Central Station Course ASAA 2012 Slide 3-14 Records shall be maintained for at least 12 months. Records ASAA Central Station Course ASAA 2012 Slide 3-15 ASAA Central Station Course ASAA

36 Codes & Standards Arkansas Security Alarm Association Central Station Course Section 3-1b UL 1981 Central Station Automation Systems ASAA Central Station Course ASAA 2012 Slide 3-16 Protection Power, phone lines and computer data lines shall be protected against transient voltage surge in accordance with the appropriate UL listing. ASAA Central Station Course ASAA 2012 Slide 3-17 HVAC Requirements The automation system hardware (computers, monitors, disk drives, and similar equipment) shall be located in an environment where the temperature is maintained at a level within the temperature rating range of the equipment. The HVAC system shall have 24 hours of standby power. The standby power for the HVAC shall be provided by the central-station s engine-driven generator(s), or similar equipment. When the central- station chooses to do so, it is not prohibited from providing the standby power for the HVAC system by an uninterruptible power supply (UPS). A maintenance contract that provides for restoring operation of the HVAC system within 24 hours, 7 days a week shall be in place. ASAA Central Station Course ASAA 2012 Slide 3-18 ASAA Central Station Course ASAA

37 Codes & Standards Automation Failure Operators shall be trained on how to handle signals WITHOUT automation for a period of one hour per month. A log must be kept documenting that the training has been done must be available at the central station. ASAA Central Station Course ASAA 2012 Slide 3-19 Backup Daily backup copies of the systems data shall be generated for restore purposes. Copies shall be kept on-site as well as offsite at a facility with at least a UL Extend 3 security system. ASAA Central Station Course ASAA 2012 Slide 3-20 Remote Connections With very few exceptions, all components of the central station must be located within the protected premises of the central station. Signal traffic should never be able to be viewed outside the central station. ASAA Central Station Course ASAA 2012 Slide 3-21 ASAA Central Station Course ASAA

38 Codes & Standards Arkansas Security Alarm Association Central Station Course Section 3-2 FM Global a.k.a. Factory Mutual ASAA Central Station Course ASAA 2012 Slide 3-22 Arkansas Security Alarm Association Central Station Course Section 3-2a FM Global Class Number 3011 (Fire) ASAA Central Station Course ASAA 2012 Slide 3-23 Approval Unless amended by FM 3011, compliance with NFPA 72 meets the requirement of FM 3011 ASAA Central Station Course ASAA 2012 Slide 3-24 ASAA Central Station Course ASAA

39 Codes & Standards Approval Fire alarm systems my not be FM Approved unless service is performed by a FM Approved facility and equipment. ASAA Central Station Course ASAA 2012 Slide 3-25 Backup Power Supply Underwriters Laboratory and Factory Mutual agree on most aspects of monitoring stations. Factory Mutual is more stringent in requiring 60 hours of standby battery. ASAA Central Station Course ASAA 2012 Slide 3-26 Arkansas Security Alarm Association Central Station Course Section 3-2b FM Global Class Number 3040 (Burglary) ASAA Central Station Course ASAA 2012 Slide 3-27 ASAA Central Station Course ASAA

40 Codes & Standards Backup Power Supply Underwriters Laboratory and Factory Mutual agree on most aspects of monitoring stations. Factory Mutual is more stringent in requiring 60 hours of standby battery. ASAA Central Station Course ASAA 2012 Slide 3-28 Retransmission Two independent means of communication shall be provided to each police dispatching headquarters. ASAA Central Station Course ASAA 2012 Slide 3-29 Classification of Service R-15 Service The time required to reach the subscriber premises shall not exceed 15 minutes from the receipt of an alarm. R-30 Service The time required to reach the subscriber premises shall not exceed 30 minutes from the receipt of an alarm. Service meeting the above response time and in addition meeting the requirements of Paragraph 5.6 shall be classified as R-15-S or R-30-S service. ASAA Central Station Course ASAA 2012 Slide 3-30 ASAA Central Station Course ASAA

41 Codes & Standards Arkansas Security Alarm Association Central Station Course Section 3-3 National Fire Protection Association (NFPA) ASAA Central Station Course ASAA 2012 Slide 3-31 Personnel The central station shall have not less than two persons on duty at the central station at all times to ensure disposition of signals in accordance with the requirements of Operation and supervision shall be the primary functions of the operators, and no other interest or activity shall take precedence over the protective service. NFPA Slide 3-32 ASAA Central Station Course ASAA 2012 Disposition of Alarm Signals Alarm signals initiated by manual fire alarm boxes, automatic fire detectors, waterflow from the automatic sprinkler system, or actuation of other fire suppression system(s) or equipment shall be treated as fire alarms. The central station shall perform the following actions: 1. Immediately retransmit the alarm to the public fire service communications center 2. Dispatch a runner or technician to the protected premises to arrive within 2 hours after receipt of a signal if equipment needs to be manually reset by the prime contractor (central station service accounts only) 3. Immediately notify the subscriber 4. Provide notice to the subscriber or authority having jurisdiction, or both, if required Exception: If the alarm signal results from a prearranged test, the actions specified by (1) and (3) shall not be required. NFPA Slide 3-33 ASAA Central Station Course ASAA 2012 ASAA Central Station Course ASAA

42 Codes & Standards Supervisory Signals Upon receipt of a supervisory signal from a sprinkler system, other fire suppression system(s), or other equipment, the central station shall perform the following actions: 1. Communicate immediately with the person(s) designated by the subscriber Continued next slide NFPA Slide 3-34 ASAA Central Station Course ASAA 2012 Supervisory Signals 2. Dispatch a runner or maintenance person to arrive within 2 hours to investigate (central station service accounts only) Exception: Where the supervisory signal is cleared in accordance with a scheduled procedure determined by (1). 3. Notify the fire department or law enforcement agency, or both, if required 4. Notify the AHJ when sprinkler systems or other fire suppression systems or equipment have been wholly or partially out of service for 8 hours Continued next slide NFPA Slide 3-35 ASAA Central Station Course ASAA 2012 Supervisory Signals 5. When service has been restored, provide notice, if required, to the subscriber or the authority having jurisdiction, or both, as to the nature of the signal, the time of occurrence, and the restoration of service when equipment has been out of service for 8 hours or more Exception: If the supervisory signal results from a prearranged test, the actions specified by (1), (3), and (5) shall not be required. NFPA Slide 3-36 ASAA Central Station Course ASAA 2012 ASAA Central Station Course ASAA

43 Codes & Standards Guard s Tour Supervisory Signal Upon failure to receive a guard s tour supervisory signal within a 15-minute maximum grace period, the central station shall perform the following actions: 1. Communicate without unreasonable delay with personnel at the protected premises 2. Dispatch a runner to the protected premises to arrive within 30 minutes of the delinquency if communications cannot be established 3. Report all delinquencies to the subscriber or authority having jurisdiction, or both, if required Failure of the guard to follow a prescribed route in transmitting signals shall be handled as a delinquency. NFPA Slide 3-37 ASAA Central Station Course ASAA 2012 Trouble Signals Upon receipt of trouble signals or other signals pertaining solely to matters of equipment maintenance of the fire alarm systems, the central station shall perform the following actions: 1. Communicate immediately with persons designated by the subscriber 2. Dispatch personnel to arrive within 4 hours to initiate maintenance, if necessary (central station service accounts only) 3. Provide notice, if required, to the subscriber or the AHJ, or both, as to the nature of the interruption, the time of occurrence, and the restoration of service, when the interruption is more than 8 hours NFPA Slide 3-38 ASAA Central Station Course ASAA 2012 Test Signals All test signals received shall be recorded to indicate date, time, and type. Test signals initiated by the subscriber, including those for the benefit of an AHJ, shall be acknowledged by central station personnel whenever the subscriber or authority inquires. Any test signal not received by the central station shall be investigated immediately and action shall be taken to reestablish system integrity. NFPA Slide 3-39 ASAA Central Station Course ASAA 2012 ASAA Central Station Course ASAA