NAVY Product Quality Deficiency Report (PQDR) Process

Transcription

1 Naval Inventory Control NAVY Product Quality Deficiency Report (PQDR) Process Brief to IUID QA WG by Neil DeStefano -M October 2008 Ready. Resourceful. Responsive!

2 Agenda PQDR Requirements Process Flow AIT Resource Tools 2

3 PQDR Requirement Code of Federal Regulations, Title 41, Volume 2, Chapter 101, Part , prescribes a uniform system for reporting discrepancies or deficiencies in materials or shipments Defense Logistics Agency Directive/Instruction, DLAD/I / SECNAVINST for the DOD Product Quality Deficiency Report Program SECNAVINST B implements DON PDREP and defines requirements for product/supplier performance data and reporting of deficiencies within the Navy 3

4 PQDR Background The Product Quality Deficiency Report (PQDR), requisite SF-368, is the primary tool used for receiving feedback from material users on the state of systems and equipment issued through the supply system. The primary purposes of a PQDR: Report non-conformances Provide a vehicle to recover material cost Initiate steps to effect corrective and preventative actions Credit is recommended and authorized for valid PQDRs. Requirement per SECNAVINST The PQDR Program applies to all Naval activities 4

5 PQDR Material Qualifiers Items which may qualify for a PQDR New procurements from a private contractor, including local and purchase card procurements Repaired, restored, or overhauled by a private contractor or Navy activity. Manufactured or certified by a Naval activity. DLA Cog material Technical data provided or procured for acceptance and use 5

6 PQDR Discrepancy Qualifiers PQDR Material Quality Discrepancies Any defect, nonconforming condition, or premature equipment failure indicating deficiencies in design, specification, material, manufacturing, and workmanship Deficiencies in major weapon systems, secondary/consumable/repairable items, spare and repair parts, Gov-owned products, and Gov-furnished property Material does not meet form, fit, or function 6

7 PQDR Discrepancy Exclusions Discrepancies NOT Qualifying as a PQDR Failure because of improper/inadequate maintenance or operation Failure with normal use within reasonable range of life expectancy Receipt of incorrect material or non-receipt, shortages/overages, and discrepancies in preservation, packing, or marking (SDR applies) Transportation discrepancies (DD Form 361 applies) Deficiencies in Foreign Military Sales (FMS) under the Security Assistance Program (SDR applies) Subsistence material deficiencies (DD Form 1608 applies) Medical material deficiencies (SF-380 applies) Malfunctions with ammunition and explosives Material deficiencies in Navy Strategic Weapon Systems and Navy Nuclear Propulsion Program (Cog 2S, SMIC X1) 7

8 PQDR Categories CATEGORY I Critical defect which may cause death, injury, or severe illness; would cause loss or major damage to a weapon system; critically restricts combat readiness capabilities. Not to be used to expedite replacement parts ( CASREP, IPG-1 ). PQDR shall include Category I justification. CATEGORY II Major or minor defect which does not meet the criteria set forth in Category I. 8

9 PQDR Requirements Process Flow AIT Resource Tools 9

10 Navy PQDR Process Flow PQDR Originator Originator NAVY DCMA/DLA Vendors PQDR Screening s NAVAIR Exhibit Handling: Exhibit Request Exhibit Shipment Exhibit Receipt Exhibit Disposition NO Valid? YES Request Final Closing Response PQDR Reports CES Reports RYG PPIRS-SR YES PDREP Data Entry Accept Results? AVIATION NO JDRS Data Entry PQDR II Server Interface Action s NAVSEA ISEA DLA GSA NAVAIR FST ARMY AIR FORCE Support s DCMA PCO ISEA FST IM Vendor Repair Depot PDREP Product Data Reporting and Evaluation Program (NSLC Det PNH) JDRS Aviation Joint Deficiency Reporting System (NAVAIR) Screening Results DFAS Credit/No Credit 10

11 PQDR Process Flow Originator / Originating PQDR Originator Originating NAVY DCMA/DLA Vendors Final Closing Response NO PQDR Reports CES Reports RYG PQDR YES Valid? PDREP Data Entry Invest Complete? Screening Screening s NAVAIR NO YES Results Timelines: CAT I 24 hours CAT II 3 days Request Action s NAVSEA ISEA DLA GSA FST ARMY AIR FORCE Support s DCMA PCO ISEA FST IM Vendor Repair Depot The The Originator discovers a product quality quality deficiency and and reports it it to to the the activity s s designated Originating The The Originating activity, in in turn, turn, submits the the PQDR PQDR to to the the appropriate Screening Deficient material to to be be secured, segregated, tagged, and and held held for for disposition instructions Where Where no no Originating is is designated, the the Originator shall shall act act as as the the Originating 11

12 PQDR Process Flow Screening (open) PQDR Originator Originating NAVY DCMA/DLA Vendors Final Closing Response NO PQDR Reports CES Reports RYG PQDR YES Valid? PDREP Data Entry Invest Complete? Screening Screening s NAVAIR NO YES Results Request Action s NAVSEA ISEA DLA GSA FST ARMY AIR FORCE Support s DCMA PCO ISEA FST IM Vendor Repair Depot Review the the PQDR PQDR for for proper proper categorization, validity, accuracy, and and completeness Obtain Obtain correct and and missing information Determine and and transmits the the PQDR PQDR with with investigation request to to the the proper proper Action Action Maintain an an audit audit trail trail for for each each PQDR PQDR Timelines: CAT I 24 hours CAT II 10 days 12

13 PQDR Process Flow Action/Support s PQDR Originator Originating NAVY DCMA/DLA Vendors Final Closing Response NO PQDR Reports CES Reports RYG PQDR YES Valid? PDREP Data Entry Invest Complete? Screening Screening s NAVAIR NO YES Results Request Action s NAVSEA ISEA DLA GSA FST ARMY AIR FORCE Support s DCMA PCO ISEA FST IM Vendor Repair Depot Focal Focal point point responsible for for receiving PQDRs for for investigation and and resolution of of the the reported product quality quality deficiency Request collaboration with with Support s s to to determine cause, cause, obtain obtain test test and and investigation results, and and initiate initiate associated corrective and and preventive actions for for both both contractor and and Government attributable deficiencies Prepare and and forward a final final reply reply which which includes the the investigation results results to to the the submitting Screening 13

14 PQDR Process Flow Action Timelines Acknowledge / Forward to Support CAT I 24 hours CAT II 10 days Suspend / Screen Stock CAT I 24 hours CAT II 20 days CAT I 20 days CAT II 30 days Forward Support Response CAT I 3 days CAT II 10 days 14

15 PQDR Process Flow Screening (close) PQDR Originator Originating NAVY DCMA/DLA Vendors Final Closing Response NO PQDR Reports CES Reports RYG PQDR YES Valid? PDREP Data Entry Invest Complete? Screening Screening s NAVAIR NO YES Results Request Action s NAVSEA ISEA DLA GSA FST ARMY AIR FORCE Support s DCMA PCO ISEA FST IM Vendor Repair Depot Receive closeout responses from from Action Action Review final final investigation report report for for completeness and and adequacy Ensure final final disposition instructions Provide responses to to Originating Timelines: CAT I 3 days CAT II 3 days 15

16 PQDR Process Flow Exhibit Process PQDR PQDR Exhibit is is tagged tagged (DD (DD & DD DD 2332), 2332), secured, segregated and and stored stored at at the the Originating.. Exhibit Request is is sent sent (if (if applicable) by by Action Action // Support to to facilitate investigation. Exhibit Disposition sent sent by by Action Action after after investigation, or or if if Exhibit not not required. Exhibit Request Action PQDR Originator Originating Exhibit Location Screening Exhibit Receipt Exhibit Shipment Support Exhibit Disposition Final Disposition 16

17 PQDR Process Flow Exhibit Process Timelines Held by Originator for up to 60 days Action requests Exhibit within 15 days of receipt of PQDR Shipping instructions to Originator CAT I 5 days CAT II 10 days Originator ships exhibit to Action / Support CAT I 3 days CAT II 6 days Action provides disposition instructions within 10 days of PQDR closure or if exhibit not required 17

18 PQDR Requirements Process Flow AIT Resource Tools 18

19 PQDR AIT Resources PQDR Submittal and Processing via Web Based System PQDRs processed within PDREP, JDRS, or PQDR II (Interservice Interface) PQDR Originator Originating NAVY DCMA/DLA Vendors NO PQDR Valid? Screening s NAVAIR YES Request PDREP used by Navy and Marine Corps JDRS used by Aviation Enterprise communities Final Closing Response PQDR Reports CES Reports RYG YES PDREP Data Entry Invest Complete? AVIATION NO JDRS Data Entry PQDR II Server Interface Action s NAVSEA MARCO R ISEA DLA GSA FST ARMY AIR FORCE Support s DCMA PCO ISEA FST IM Vendor Repair Depot PQDR II used to transfer data from other deficiency processing systems (Army, Air Force, NAVAIR-JDRS) Screening Results 19

20 PQDR AIT Resources PDREP Database (Navy) PQDR Reports Contractor Profiles RYG PPIRS-SR PDREP Database Designated repository for for Navy Navy PQDR PQDR data data (SECNAVINST B) An An n automated information system designed to to track track quality quality and and delivery performance on on material/services Receives data data from from all all Naval Naval Systems Commands, Marine Marine Corps, Corps, DCMA, DCMA, Air Air Force, Force, Army Army and and DLA DLA Output Output to to Contractor Evaluation Reports, Red/Yellow/Green, PPIRS-SR SR NSLC PDREP Web Site: 20

21 PQDR AIT Resources JDRS Database (Aviation Enterprise) PDREP Data Entry AVIATION JDRS Data Entry PQDR II Server Interface An An n automated information system designed to to track track deficiency reports for for aviation material Receives data data from from aeronautical base: base: NAVAIR, Air Air Force, Force, Marine Marine Corps Corps Air, Air, Army Army Air, Air, and and Coast Coast Guard Guard Output Output to to PDREP repository for for Navy Navy PQDRs NAVAIR JDRS Web Site: 21

22 PQDR AIT Resources Product Quality Deficiency Report II (Inter-service Interface) An An Electronic Business initiative that that is is part part of of the the Defense Reform Initiative Report Report of of Nov Nov Automates, electronically, the the transfer of of PQDR's between the the Army, Army, Navy, Navy, USMC, USMC, Air Air Force, Force, DCMA DCMA and and DLA. DLA. Allows Allows end end users users to to run run ad-hoc ad-hoc reporting queries, simultaneously against all all services in in real real time. time. PDREP Data Entry AVIATION JDRS Data Entry PQDR II Server Interface Screening/Action s DLA GSA FST ARMY AIR FORCE 22

23 PQDR Inter-service Interface 23

24 AIT PQDR Advantages Established process includes total processing of deficiency from identification of the problem through investigation and identification of corrective and preventive action Allows for processing of PQDRs across service lines Identification of critical safety items, Level I NSNs Allows for searches by NSN/NIIN, CAGE Codes, Activity Integrated correspondence to involved parties Established reporting capabilities Compliance with Joint Regulation 24

25 Thank You Questions? Neil DeStefano, -M852 (717) DSN: