MODEL ANSWERS OF BUSINESS COMMUNICATION (B COM IST YEAR)

Transcription

1 MODEL ANSWERS OF BUSINESS COMMUNICATION (B COM IST YEAR) Q1) what do you mean by Business Communication? Briefly explain the various models of Communication. Synopsis: Introduction of Communication Meaning of Communication Definition of Communication Models of Communication Introduction :The word Communication has been derived from a Latin word Communis, which means commonness or to share or to participate. Meaning: Communication is a exchange of facts,ideas of one person to another. Definition: Definition quoted by two Authors Models of Communitation: Aristotles Communication model Lesikar and Petlits Communication model Shannon and weaver s Communication model

2 Berol s Communication Model Schramm s Communication model Legans Communication model Rogers and Shoemakers Communication model Q2) what do you mean by Communication? Explain its nature, objectives and importance. Synopsis: Introduction of Communication Meaning of Communication Definition of Communication Nature of Communication Objectives of Communication Importance of Communication Nature of Communication 1. Communication involves plurality of persons. 2. Existence of a message 3. Communication is a continuous process 4. Communication is a two way process

3 5. Communication may be written, oral or gestural 6. Primary purpose is to motivate a response 7. Communication may be formal or informal 8. Communication may be vertical, Horizontal or Diagonal 9. Communication is unavoidable 10. Communication is a universal process 11. Communication is a social process Objectives and Importance of Communication 1. Smooth and unrestricted running of the enterprise 2. Quick decision and implementation 3. Proper planning and coordination 4. Maximum productivity with the minimum of cost 5. Morale building and democratic Management 6. Promotion of co-operation and industrial peace 7. Improve public relations 8. Helps in providing job satisfaction 9. Helps in selection of best employees 10. Basis of control 11. Helps in motivation and leadership

4 12. For running internal administration 13. Liasion with outside world 14. Public image Q3) Explain the main barriers of Communication and give solutions to solve them. Synopsis Introduction of Communication Barriers of Communication Solution to overcome barriers of Communication Barriers of Communication Physical barriers Noise Improper time Physical distance Information Overload Semantic barriers Variety of meanings Cultural Barriers Badly Expressed Message

5 Specialists Language Unclarified Assumptions Organizational barriers Organizational policy Organizational rules and regulations Status differences Barriers due to Organizations structure Organizational facilities Wrong choice of channel psychological barriers Selective Listening Premature Evaluation Psychological and Emotional Barriers Emotional Attitude Inferring Personal barriers Barriers due to resistance to change Lack of trust and Confidence Lack of ability to Communicate Inattention

6 Solution to overcome barriers of Communication 1. Shortening the line of Communication 2. Use of simple and meaningful language 3. Developing patience to listen and understand others 4. Keep it short 5. Utilize feedback 6. Develop mutual trust 7. More use of informal and face to face talks 8. The Communication audit 9. To avoid Premature evaluation 10. Gestures and tones 11. Coordination 12. Communicate to express not to impress Q4) Write short notes on any two of the following (i) Group Discussions G D has been introduced as a major tool to evaluate an individual s potential capacity, comprehensibility and the hidden talent. G D is a primary tool used to provide the evidence of candidates social framework, personality, behavior, interest and various social traits.

7 Success in group discussion Patience Keenness Brevity Leadership Quality Sense of Assimilation CO-operation and Co-existence Don t hold the mike too long Accuracy Vocabulary Balance (ii)interview The interview is derived from the word intervne meaning the sight between. It is an interaction between two or more persons for a specific purpose. An interview is basically the last and the most important step in the hiring process. It offers both the employer and employee a chance to meet each other, exchange their views and come to some sort of conclusion about hiring each other. Preparation of Interview Know the Organization and job which you are applying

8 Prepare the questions you will ask during the interview Review the question most often asked by employers in job interviews and write your answers to about ten of the most important ones. Have a friend and a family member ask you some of the questions and give you constructive feedback on your answers. Make certain of the interview date, time and location. Punctuality Appearance Body Language Brevity Skill of marketing oneself (iii ) Seminar A seminar is a meeting for exchanging information and holding discussions on somewhat smaller scale than a conference. Seminar helps to bring experts in a particular subject together to present their experiences and views. Every participant in a seminar is supposed to present a paper after the reading of which all the participants are supposed to discuss it. There is a meaningful discussion on the papers and the recommendations, if any, are published in the form of a report for wider circulation. Q5) what do you mean by Business Letter? Explain its importance.

9 Synopsis Meaning of Business Letter Importance of Business Letter Meaning: Business Letters help the businessman to build the new relations and maintain the existing relations. A businessman writes letters to its customers, employees, other firms, associate concerns, credit agencies, govt. departments etc. Importance: Preplanning and Prethinking Distance, keeping in mind Precise, Clear and free from ambiguity Future Reference Use duplicate copies Convey unpleasant and delicate message Standardization Cheap Big or Small :

10 Q6) what do you understand by writing skills? What are the steps of writing skills? Explain it. Synopsis Concept of Writing Skills Steps of Writing Skills Q7) what do you mean by Business Report? Discuss the types of Business Report. Synopsis: Meaning of Business Report Definition of Business Report Types of Business Report Meaning of Business Report: Report states or describes about the events or facts to someone who requires it. These reports can be written by the individual or by the committees. Reports can be prepared only after careful investigation, experiments, research, surveys, and logical thinking. Such Reports end with expert device, suggestions and recommendations. Definition of Business Report Types of Business Report

11 1. According to Purpose External Reports Internal Reports 2. According to Period Routine Report Special Report Technical Report 3. According to Legal Formalities Formal Reports Informal Reports 4. According to Legal Requirements Statutory Reports Voluntary Reports 5 According to functions Control Reports Information Reports Financial Reports 6 According to Methodology Progress Reports Investigation Reports

12 Recommendation Reports 7 According to number of persons Individual Reports Committee Reports Q8) What is the concept of presentation? Describe the factors affecting the presentation? Synopsis: Concept of presentation Factors affecting the Presentation Concept of presentation: presentations are indispensable part of communication. Executives have to make speeches at company meetings, seminars, conferences excusals employees have to make hundred of mini presentations to persuade the potential customers to buy. Factors affecting the Presentation Clarity Length of the speech

13 Natural Voice Informative Interesting Balance between formal and informal Avoiding Hackneyed phrases and clichés Brevity Live Concrete Facts Q9) what is meant by Body Language? Explain the types and importance of Body Language. Synopsis: Concept of Body language Types of Body Language Importance of body Language Q10) write short notes on the following: (i) E- Mail: Concept Terms in

14 (ii) Fax How to send How to receive Uses Of Advantages of Steps in Faxing a document Advantages of Fax Fax on Demand (iii) Video Conferencing Video conferencing is a tool which uses video cameras and microphones to capture picture and sound for transmission over networks. Video Conferencing System Advantages of video conferencing (iv) Cellular Phone

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