I-SEC INTERNATIONAL SECURITY

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2 I-SEC INTERNATIONAL SECURITY I-SEC specializes in the provision of advanced aviation security services worldwide. These services include security consulting, security handling and training. To provide the best possible service to our customers, Our training staff is highly skilled and experienced professionals, supported by proprietary technological innovations. In this training catalogue you will discover a range of training programs covering every facet of aviation security, including security interviewing, customer service functions, as well as Train the Trainer programs. The training programs are customized and modular in nature; and include simulations, role play, situational exercises, case studies and more. I-SEC can modify each training program to meet the customer s standards. All of I-SEC s unique training programs, developed and updated by our experts, are offered by our experienced trainers, at locations of the clients choice, worldwide. 2

3 Contents TRAINING PROGRAMS Security Supervisors Lead Agents Security Agents Non-Contact Positions Security Agents - Level Security Officers Entry Level TravelDoc Agents Terrorist Organizations Introduction Security Awareness Security Awareness Enrichment APS Advanced Passenger Screening Checkpoint Operators X-ray Operators CTX Initial Training CTX Recurrent Training In-Sight (X-ray CBT) Introduction ETD Checked Baggage Screening ETD Checked baggage on site training Cargo Security Awareness Cargo Security Change TSA Security Directive B Catering Security GSC Ground Security Coordinator Business Elite Concierge Business Elite Concierge - Train the trainer Instructors Skills Internal Quality Auditor Tailor made training

4 TRAINING PROGRAMS 1. Security Supervisors Terrorism against Civil Aviation Explosive charges Suspicious signs Instruction methods & techniques Shift organization Operational management Cargo security X-ray Supervisor questioning and classification principles Selectee treatment and the role of the supervisor Teaching the security agent the responsibilities of the security supervisor and how to use their qualities appropriately. Audience: security agents Duration: 9 days Learning method: Power point presentation, video: Terrorism & IED, class discussion, exercises, assignments, on-the-job training 4

5 2. Lead Agents Suspicious signs Check-in management Gate baggage management Supervisor questioning and classification principles Selectee treatment Teach the students how to manage a team of security agents. Audience: security personnel Duration: 5 days Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 5

6 3. Security Agents Introduction to Terrorism Passenger types and profiles Passport, travel authorization, positive & negative signs Weapons and explosives Questioning Station audits & system tests Aircraft search X-ray inspection Selectee procedures TSA procedures Emergency responses Appearance & behaviour passenger service This course is designed for security agents performing tasks specialized in aviation security that need to meet the standards required by TSA. Audience: security personnel Duration: variable Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 6

7 4. Non-Contact Positions Threat to aviation Terrorist organizations Risk evaluation Security concept Passenger types and profiles Observers and guards various positions Aircraft; baggage and body search In-Sight Weapons, explosives and dangerous goods Procedures : TSA & I-SEC Safety regulations This course is designed for security agents performing tasks specialized in aviation security that need to meet the standards required by TSA. Audience: security personnel Duration: variable Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 7

8 5. Security Agents - Level 2 Lessons from the past Security concept Passenger types / profiles Passport & travel authorization Suspicious signs Questioning & classification Introduction to role play Weapons and explosives Risk analysis Selectee passenger Appearance and behaviour Emergency responses Non-contact positions Training for airlines to assist them in training their on staff Audience: airline / airport staff Duration: variable Learning method: Power point presentation, class discussion, airport visit Evaluation: exam 8

9 6. Security Officers Entry Level The threat to Civil Aviation Civil Aviation Organizations Suspicious signs in behaviour and security awareness Weapons, explosives & IED Using conventional X-ray equipment Possibilities for concealing explosives and IEDs in innocent items Techniques of inspection: baggage and objects Teaching the security agent the responsibilities of the security officer. Audience: security agents Duration: variable Learning method: Power point presentation, video: Terrorism & IED, class discussion, exercises, assignments, on-the-job training 9

10 7. TravelDoc Agents Illegal documentation Principles of the profile method Passport and visa PNR Entrance / Immigration rules Suspicious and positive signs Questioning Positions, authorizations, local authorities Stamps and visas Teaching the class the purpose and advantages of this software and how to use this tool in their daily tasks. Audience: security / airport staff Duration: 2 to 3 days Learning method: Power point presentation, class discussion, exercises, assignments, airport visit 10

11 8. Terrorist Organizations Introduction The US as a target of terrorism Aviation as a target of terrorism Islamic and European terrorist organizations and their interrelationships Modus operandi Problems of the security system in the ongoing confrontation with the terrorist organizations Giving the course members a clear image of the world of terrorism and the threats that they pose. Audience: security / airport staff Duration: 1 day Learning method: Power point presentation, class discussion, exercises, assignments 11

12 9. Security Awareness The threat to aviation Past events Unattended objects Emergency procedures This is training is designed to build up an general security awareness in own environment. Audience: airport staff Duration: 1 day Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 12

13 10. Security Awareness Enrichment The risk Passport Use of the handheld metal detector Selectee baggage search Enrichment of knowledge in aviation security An additional or refresher for security agents to assure they maintain a good sense of security awareness. Audience: security agents Duration: 1 day Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 13

14 11. APS Advanced Passenger Screening Positive sign codes & information codes I-BOX usage Flow chart Understanding and meaning of all codes Learning to apply the codes Audience: Security / check-in agents Duration: 1 to 2 days Learning method: Power point presentation, class discussion 14

15 12. Checkpoint Operators The threat to Aviation Objectives and organization of Aviation Security Security communication Legal aspect Dealing with aggressive behaviour General Security Awareness Airport Security Program Usage of conventional x-ray Search of passenger and bag Weapons and explosives AMD & HHMD Procedures & communication Learning the group to deal with passengers, how to search them and their baggage. And all this according to the local law. Audience: security / airport personnel Duration: variable Learning method: Power point presentation, class discussion 15

16 13. X-ray Operators X-ray radiation X-ray machines Technological evolution X-ray machines Basic operation X-ray machines Calibration check Radiation safety X-ray machines Special features Learning to operate x-ray equipment to detect concealed weapons and explosives. Audience: security agents Duration: 3 to 5 days Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 16

17 14. CTX Initial Training CTX Basic operation CTX Calibration check Radiation safety CTX Special features Learning to operate the CTX equipment to detect concealed weapons and explosives. Audience: security agents Duration: 3 to 5 days Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 17

18 15. CTX Recurrent Training CTX Basic operation CTX Calibration check Radiation safety CTX Special features A recurrent or refresher for security agents operating CTX equipment. Audience: security agents Duration: 1 to 2 days Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 18

19 16. In-Sight (X-ray CBT) Introduction Concept of product division into three parts Entrance screen Management The In-Sight training course & recurrent training Introducing the value of the CBT continuous and recurrent training. Audience: security personnel Duration: variable Learning method: Power point presentation, class discussion, exercises 19

20 17. ETD Checked Baggage Screening Explosive Trace Detection - Overview Ionscan 400 Itemiser 10-bag test Learning to operate screening equipment Audience: security personnel Duration: 1 day Learning method: Power point presentation, class discussion, exercises 20

21 18. ETD Checked baggage on site training Sample procedures sequence, techniques Sample analysis procedures Contamination of control procedures Learning to operate screening equipment Audience: security personnel Duration: 1 to 2 days Learning method: Power point presentation, class discussion, exercises 21

22 19. Cargo Security Awareness Infiltrations of IED Dealing with passengers / cargo Ways of attack through air freight The Question Commercial / security relationship Known Shipper (Baseline working group) Cargo Security (Europe) External inspection X-ray screening cargo Physical inspection of contents Creating an awareness that cargo is a potential threat and learning how to prevent and detect them. Audience: security / cargo personnel Duration: variable Learning method: Power point presentation, class discussion. 22

23 20. Cargo Security Change 55 The threat to Aviation Cargo Security Awareness Commercial document identification & familiarization TSA Cargo Security Procedures Explosive charge identification & familiarization X-ray inspection On-the-job training for Cargo screening Focusing on cargo as a potential threat and learning how to prevent and detect them. Audience: security / cargo personnel Duration: variable Learning method: Power point presentation, class discussion. 23

24 21. TSA Security Directive B The AWB The Consolidation Manifest The HAWB The commercial Invoice The packing list Learning to identify commercial documents Audience: security personnel Duration: variable Learning method: Power point presentation, class discussion, exercises 24

25 22. Catering Security Introduction to terrorism Security concept TSA requirements catering items Inspection of catering This course is given to agents specialized in performing tasks in aviation security that need to meet up to all standards required by the TSA. Audience: Security agents / catering personnel Duration: 1,5 days Learning method: Power point presentations, class discussions, On the Job training 25

26 23. GSC Ground Security Coordinator Areas of responsibility Subjects specific to extraordinary stations Annual review of TSA SD s and IC s TSA amendments granted to the station and their operative significance Weapons and concealments review Learning the responsibilities and tasks of a GSC Audience: security personnel Duration: variable Learning method: Power point presentation, class discussion, exercises 26

27 24. Business Elite Concierge Projecting a professional image Customer interaction Roles and responsibilities Tools Handle or hands off Training for representatives of airlines to look after the customers with utmost care and provide them the finest quality of in-flight service. Audience: airline / airport staff Duration: 2 days Learning method: Power point presentation, class discussion 27

28 25. Business Elite Concierge - Train the trainer Structure of the learning process Training methods Delivery techniques Instructor s demeanour Training for airlines to assist them in training their on staff Audience: airline / airport staff Duration: variable Learning method: Power point presentation, class discussion Evaluation: exam 28

29 26. Instructors Skills The instructor s role & image Development of training goals Principles of the learning process Delivery techniques In-Sight Training methods Lesson structure / plan The computer in support of training Exams Structuring, conducting, grading Planning & Conducting trainings and role plays Giving the instructor the proper techniques to conduct training. Audience: security personnel Duration: variable Learning method: Power point presentation, class discussion, exercises, assignments, on-the-job training 29

30 27. Internal Quality Auditor ISO Internal procedures Station profiles Quality policy Types of audits The auditor: Personality and qualifications Audit checklist Audit techniques and practice Learn the course members how to utilize their skills in advising their organization regarding how to better achieve their objectives Audience: all Duration: 5 days Learning method: Power point presentation, class discussion, exercises, assignments 30

31 28. Tailor made training Facility and Institutional Security Port Security Terminal Security Convoy Security Railway and Public Transportation Security And more 31