POST OFFICE HOMEPHONE AND POST OFFICE BROADBAND PRICE LIST Calling Plans and Pricing Tables Version 9. Prices correct as at 1 January 2015.

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1 POST OFFICE HOMEPHONE AND POST OFFICE BROADBAND PRICE LIST Calling Plans and Pricing Tables Version 9. Prices correct as at 1 January Prices in this document are shown in pence (unless otherwise stated), are inclusive of 20% VAT and have been rounded to the nearest 2 decimal places. Additional charges apply to operator-connected calls see the price list for operator connected calls Call Plan Weekend Evening & Weekend Anytime Monthly Rental Inclusive weekend calls are to UK landlines with area codes beginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Inclusive evening and weekend calls are to UK landlines with area codes beginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Also includes weekend calls to landlines in our Top 40 Countries (detailed below) and all UK mobile networks. Inclusive anytime calls are to UK landlines with area codes beginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Also includes weekend calls to landlines in our Top 40 Countries (detailed below) and all UK mobile networks. Call Saver Plans Mobile Saver 100 Monthly Rental 2.50 Mobile Saver International Saver s to UK mobiles per month and are on top of any inclusive s in your plan. No call connection fee applies. 500 s to UK mobiles per month and are on top of any inclusive s in your plan. No call connection fee applies. Inclusive anytime calls to landlines in our Top 40 Countries (detailed below) and includes 50% off call rates to all other international landline and mobile destinations. Customers must take a Call Plan and then they may add one of the Mobile Call Saver Plans and/or the International Call Saver Plan. There is no minimum term for the Evening & Weekend or Anytime Call Plan options and customers can remove it at any time giving 24 hours' notice to our Customer Care Line on *. Customers can only add and remove the Evening & Weekend or Anytime Options once per quarter. *Please note that calls to our Customer Care Line on are free of charge at all times of day from a Post Office HomePhone line. Charge Periods Daytime: Monday Friday 6am 6pm (GMT or BST) Evening: Monday Friday 6pm 6am (GMT or BST) Weekend: Friday 6pm Monday 6am (GMT or BST) Call Plan Details and Inclusive Calls Weekend National and local calls that begin with a 01, 02, or 03 as well as 0845 and 0870 prefixes are inclusive for 60 s in the Weekend charge period. After 60 continuous s, calls are charged at 8.5p per. Calls that cross charge periods are charged at the price relevant to the period in which the call is taking place (for instance a call that crosses from a chargeable period to an inclusive period will only be charged for the time the call is made in the chargeable period). Evening & Weekend National and local calls that begin with an 01, 02, or 03 as well as 0845 and 0870 prefixes are inclusive for 60 s in the Evening and Weekend charge periods. Calls between Post Office HomePhone customers are inclusive for 60 s at any time. After 60 continuous s national & local calls, 0845 & 0870, and those to other Post Office HomePhone customers are charged at 8.5p per. Inclusive Weekend calls apply to all UK mobile networks. Inclusive Weekend calls apply to landlines in the Top 40 Countries. After 60 continuous s UK mobile calls are charged at 10p per and Top 40 international landline calls are charged at 5p per. Calls that cross charge periods are charged at the price relevant to the period in which the call is taking place (for instance a call that crosses from a chargeable period to an inclusive period will only be charged for the time the call is made in the chargeable period). Anytime National and local calls that begin with an 01, 02, or 03 as well as 0845 and 0870 prefix are inclusive for 60 s in the Day, Evening and Weekend charge periods. After 60 continuous s national & local and 0845 & 0870 calls are charged at 8.5p per. Inclusive Weekend calls apply to all UK mobile networks. Inclusive Weekend calls apply to landlines in the Top 40 Countries.After 60 continuous s UK mobile calls are charged at 10p per and Top 40 international landline calls are charged at 5p per. Calls that cross charge periods are charged at the price relevant to the period in which the call is taking place (for instance a call that crosses from a chargeable period to an inclusive period will only be charged for the time the call is made in the chargeable period). 1 Pricing Tables v9.xlsx

2 Mobile Saver s are on top of of any inclusive s in your package and includes calls to all UK mobiles. No call connection fee applies. Once you have used your 100 allowance standard rates to UK mobiles will apply including any applicable connection charges. You cannot carry over any unused s into the next month. Customers who join part way through a bill cycle will receive a proportionate allowance and charge relevant to when the order was placed. Mobile Saver s are on top of any inclusive s in your package and includes calls to all UK mobiles. No call connection fee applies. Once you have used your 500 allowance standard rates to UK mobiles will apply including any applicable connection charges. You cannot carry over any unused s into the next month. Customers who join part way through a bill cycle will receive a proportionate allowance and charge relevant to when the order was placed. International Saver Inclusive calls to landlines in our Top 40 Countries in the Day, Evening and Weekend charge periods. After 60 continuous s calls to landlines in our Top 40 Countries are charged at 5p per. It also includes 50% off call rates to all other International landline and mobile destinations. These call rates are detailed on pages 3 to 5 of this tariff sheet. A call set-up fee of 15p applies to all calls which are not inclusive. Top 40 Countries Argentina, Australia, Austria, Belgium, Canada, Canary Islands, China, Cyprus*, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Republic of Ireland**, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan and USA. Calls that cross charge periods are charged at the price relevant to the period in which the call is taking place, this includes connection charges (for instance, a call that crosses from a chargeable period to an inclusive period will only be charged for the time the call is made in the chargeable period). Inclusive calls to our Top 40 Countries are for 60 s, after 60 continuous s calls are charged at 5p per. Inclusive calls to our Top 40 Countries do not include calls to mobiles, except to USA and Canadian mobile networks. *Excluding Numbers beginning "0090" **Calls made from Northern Ireland to the Republic of Ireland Fixed Lines are charged as a National call. Call charges There is a call connection fee of 15p per call for: National and local calls to numbers beginning 01, 02 or 03 which are not inclusive in your Call Plan; Calls to 0845, 0870 number translation services which are not inclusive in your Call Plan and calls made at any time to other number translation services, e.g. numbers beginning 084 or 087, although the connection charge does not apply to freephone numbers or numbers with a fixed fee element; Premium rate numbers, e.g. numbers beginning 09, although the connection charge does not apply to freephone numbers or numbers with a fixed fee element; Directory enquiry calls except where there is a fixed fee element; International calls (including calls to international mobiles) excluding if the call is started in a charge period that is inclusive in your Call Plan; Calls to mobiles excluding if the call is started in a charge period that is inclusive in your Call Plan; Calls to Personal Numbering Services, Paging Services, and WiFi Services, e.g. numbers beginning 07, although the connection charge does not apply to freephone numbers or numbers with a fixed fee element; and Calls to numbers beginning 05, excluding 0500 numbers. Call duration rounding Calls are rounded up to the next whole for billing purposes for the following call types: National and local calls to numbers beginning 01, 02, 03, 0845 and 0870: Calls to mobiles; International calls (including calls to international mobiles but excluding satellite calls,e.g. Inmarsat); Number translation service calls, e.g. numbers beginning 084 or 087,; Calls to numbers beginning 05 excluding 0500 numbers; and Multimedia Services All other calls will be rounded up to the next whole second unless otherwise stated in the relevant section of the Price List. Call charge rounding for billing Each call charge will then be rounded up to the next whole penny before VAT is added. The total bill for all call charges will then be rounded up to the next whole penny after VAT is added. Call rates in pence National and Local calls that begin with 01,02 or 03* and 0845 / 0870 (per min) Day Eve W/end Inclusive *Please note that calls to our Customer Care Line on are free of charge at all times of day from a Post Office HomePhone line. Calls made from Northern Ireland to the Republic of Ireland Fixed Lines are charged as a National call. Mobiles (per min) Day Eve W/end Vodafone, O2, Virgin, T-Mobile, Orange, EE, Mobile FM Mobile BT Mobile Mobile - FM Mobile - FM Mobile - FM Mobile - FM Mobile - FM Mobile - FM Mobile - FM Mobile - FM calls (per min) Day Eve W/end 0800\0808\Freephone SMS Text (per call) All Times Fixed Line Text 9.12 Mobile Text 9.12 Customers wishing to use the SMS text service must have a text compatible phone. 2 Pricing Tables v9.xlsx

3 Call charges to international landline and mobile destinations pence per - All calls have a 15p connection fee except calls which are inclusive (Top 40 Countries at the weekend on Evening & Weekend and Anytime Call Plan and Top 40 Countries on the International saver at all times) Standard rates International Saver rates Landline Mobile Saver Landline Saver Mobile Country day eve wkend day eve wkend day eve wkend day eve wkend Afghanistan Albania Algeria Andorra Angola Anguilla Antarctica Australian Territory Antigua & Barbuda Antilles (Netherlands) Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijani Republic Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Hercegovenia Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia (Kingdom Of) Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Democratic Republic Of Congo Denmark Diego Garcia Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia (Fed Dem Rep Of) Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Pricing Tables v9.xlsx

4 Standard rates International Saver rates landline mobile Saver landline Saver mobile Country day eve wkend day eve wkend day eve wkend day eve wkend Georgia Germany Ghana Gibraltar Greece Greenland Grenada (Inc Carriacou) Guadeloupe Guam Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland (Republic Of)* Israel Italy (Inc. Vatican City) Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea PDR (North) Korea Republic (South) Kuwait Kyrgyz Republic Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi (The Republic Of) Malaysia Maldives Mali Malta Marshall Island Martinique Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar (Formerly Burma) Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Cyprus Northern Marianas Norway Pricing Tables v9.xlsx

5 Standard rates International Saver rates landline mobile Saver landline Saver mobile Country day eve wkend day eve wkend day eve wkend day eve wkend Oman Pakistan Palau (The Republic Of) Palestine Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal (Incl Azores & Madeira) Puerto Rico Qatar Reunion Romania Russia Rwandese Republic Samoa (US) Samoa (Western) San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa South Sudan Spain (Inc Canary Islands) Sri Lanka St Helena St Kitts & Nevis (Formerly St Chris St Lucia St Pierre & Miquelon St Vincent & The Grenadines Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikstan Tanzania Thailand Togolese Republic (The) Tokelau Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Is Tuvalu Uganda Ukraine United Arab Emirates Uruguay USA Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (UK) Virgin Islands (US) Wallis & Futuna Yemen Zambia Zimbabwe *Calls made from Northern Ireland to the Republic of Ireland Fixed Lines are charged as a National call. Calls to Satellite Phones - all times of day. Call Connection s are 15p at all times and apply to these numbers. Ellipso/Globalstar Ellipso-Satellite Emsat Emsat ( ) Globalstar-Satellite ICO Global Comms-Satellite ICO Global Network Inmarsat Aero-Satellite Inmarsat B HSD-Satellite Inmarsat BGAN HSD-Satellite Inmarsat BGAN-Satellite Inmarsat B-Satellite Inmarsat Maritime HSD-Satellite Inmarsat Maritime-Satellite Inmarsat Mini M-Satellite Iridium Mobiq (0087x76) Thuraya_Iridium ( / Pricing Tables v9.xlsx

6 Calls to Directory Enquiries Number dialled Call Connection Number dialled Call Connection Number dialled Call Connection Pricing Tables v9.xlsx

7 Call Connection Number dialled Call Connection Number dialled Call Connection Number dialled * Calls to and are rounded up to the nearest for charging purposes. 7 Pricing Tables v9.xlsx

8 Calls to non-geographic numbers (calls beginning 07, 08, and 09, except mobile numbers) Dialled numbers that begin 084 (except 0845) are charged as Specialised Services Lower Rate. Dialled numbers that begin 087 (except 0870) are charged as Specialised Services Higher Rate. For all other non-geographic dial codes there is a charge band. The following tables should be used in conjunction with the 'Number Ranges' document forming part of this Price List. This document can be found on our website at the following URL: Alternatively the document can be obtained by calling our Customer Care Line on * The tables below detail how calls are charged for Premium Rate Services, Personal Numbering Services, Paging Services, WiFi Services and Fixed calls. There are a number of charge bands within each of these call types. All non-geographic numbers, e.g. those numbers beginning 07, 08 (fixed fee) or 09, with the exception of mobile numbers, are charged according to one of these charge bands. To find out how much such a call will cost you ll need to follow the steps below. 1. Obtain the dial code for the number you want to call or as it appears on your bill. 2. Refer to the Number Ranges document as described above to find out which charge band the dial code fits into. 3. Refer to the tables below to obtain the charging details for this charge band. *Please note that calls to our Customer Care Line on are free of charge at all times of day from a Post Office HomePhone line. Calls to non-geographic numbers beginning 0843, 0844, 0871 and Call Connection Day Eve W/end Specialised Services Lower rate (0843 & 0844) Specialised Services Higher rate (0871 & 0872) Calls to other non-geographic numbers - calls beginning 07 (except mobile numbers), 08 (fixed-fee calls) and 09 Charge Band Call Connection Day Eve W/end Fixed Services - c Fixed Services - r Multimedia Services - mm Multimedia Services - mm Multimedia Services - mm Multimedia Services - mm Multimedia Services - mm Multimedia Services - mm Multimedia Services- mm Personal Numbering - d Personal Numbering - e Personal Numbering - f Personal Numbering - j Personal Numbering - k Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Personal Numbering - pn Pricing Tables v9.xlsx

9 Charge Band Call Connection Day Eve W/end Premium Rate Services - m Premium rate Services - n Premium rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Premium Rate Services - p Specialised Services - g Specialised Services - g Specialised Services - g WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw WiFi Services - fw Fixed Services - All Times of Day Charge Band call Charge Band call Charge Band call Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - r Fixed Services - ff Fixed Services - ff Timeline Access Fixed Services - ff Fixed Services - ff Operator Alarm Call Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Fixed Services - ff Post Office Limited is registered in England and Wales Registered No Registered Office: 148 Old Street, London, EC1V 9HQ. Post Office, Post Office HomePhone and the Post Office logo are registered trade marks of Post Office Ltd. 9 Pricing Tables v9.xlsx