Inc.
|
|
- Felicity Small
- 7 years ago
- Views:
Transcription
1 Inc. Canadian daily newspaper trends, and three issues that will shape the future of newspaper brands Presentation by Kenneth J. Goldstein President Communications Management Inc. To the conference: Les modèles d affaires de la presse quotidienne: Une souricière numérique? HEC Montréal 25 March Communications Management Inc.
2 We are coming to the end of a century old economic model for the media industry We are experiencing a fundamental restructuring of the business models for the media, particularly newspapers. It is systemic. It is structural. And it is not likely to go back to the way it was before. We currently have the luxury of both the mainstream and the alternative. But what happens to the alternatives when the mainstream is gone or much diminished? 2
3 Media no longer have the advantage of protectable scarcity For most of the 20 th Century, the number of media players was limited. Borders and copyright could be protected. Technology has changed those previous realities. Media from other places, content producers, other consumers, and advertisers, are all able to send media like content directly to consumers. 3
4 And where does journalism fit in all of this? For the most part, journalism has existed within media bundles or packages. Journalism has benefited from internal cross subsidies within media. For many years, consumers have been paying prices for media that do not reflect the full actual cost of delivering the journalism they are consuming. 4
5 The fundamental question: Will current newspaper brands be able to make the transition to a post print environment? Three key issues will help determine if current daily newspaper brands will be able to make that transition: Unbundling. Unlimited competition. The relationship between creating content and aggregating content. 5
6 Unbundling Daily newspapers have been a bundled or packaged product a product that was able to use profitable parts of the bundle to subsidize unprofitable parts of the bundle. There are two kinds of bundling the bundling of content and the bundling of revenue sources. While the bundling of content continues in many newspapers, the bundling of revenue sources is getting more difficult as the Internet makes it possible for competitors to pick apart the traditional newspaper package. 6
7 McLuhan s prediction (from 1964): Marshall McLuhan foresaw this in 1964, when he wrote, in Understanding Media: The Extensions of Man: The classified ads (and stock market quotations) are the bedrock of the press. Should an alternative source of easy access to such diverse daily information be found, the press will fold. 7
8 Unlimited competition In 2001, Peter Drucker commented: The Internet eliminates distance. That is its impact. A simple statement, but with profound implications for media (or any other business) that prospered on the basis of defined geographic territories. By eliminating distance, the Internet dramatically increases competition, and reduces the gatekeeper role of local and regional newspapers. 8
9 The relationship between creating content and aggregating content An issue at both the macro and micro level. At the macroeconomic level if aggregators use content from the mainstream media to compete against the mainstream media, where will their content come from when those mainstream media are gone? At the microeconomic level, many legacy media have established online ventures that use the content still being produced for the legacy medium. How are those content costs being accounted for in assessing the viability of new ventures? 9
10 Circulation trends for Canadian daily newspapers Long term trends More recent trends Focus on paid circulation. Data presented in two ways tracking of circulation numbers, and circulation as a percentage of households. NOTE: The circulation trend data in the following slides are taken from two of our discussion papers, which may be found at media cmi.com. 10
11 media-cmi.com
12 Long-term trends,
13 1. Total daily newspaper paid circulation, and total households, Canada, Total daily paid circulation Total households 13
14 2. Total daily newspaper paid circulation as % of households, Canada, % 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% The dotted line indicates estimated % using the previous methodology
15 3. English language daily newspaper paid circulation, and English/Allophone households, Canada, English language total daily paid circulation English/Allophone households 15
16 4. English language daily newspaper paid circulation as % of households, Canada, (Based on English/Allophone households) 120% 110% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% The dotted line indicates estimated % using the previous methodology
17 5. French language daily newspaper paid circulation, and French households, Canada, French language total daily paid circulation French households 17
18 6. French language daily newspaper paid circulation as % of households, Canada, (Based on French households) 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% The dotted line indicates estimated % using the previous methodology
19 7. Comparison of English language and French language daily newspaper paid circulation as % of households, Canada, (Based on English/Allophone households for English dailies and French households for French dailies) 120% 110% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% English language dailies French language dailies 19
20 8. Total daily newspaper paid circulation as % of households, Canada, USA, and Great Britain s national dailies, % 140% 130% 120% 110% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Great Britain USA Canada 20
21 Trends since
22 9. Total daily newspaper paid circulation, and total households, Canada, E Total daily paid circulation Total households 22
23 10. Total daily newspaper paid circulation as % of households, Canada, % 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% E 23
24 11. English language daily newspaper paid circulation, and English/Allophone households, Canada, E English language total daily paid circulation English/Allophone households 24
25 12. English language daily newspaper paid circulation as % of households, Canada, (Based on English/Allophone households) 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% E 25
26 13. French language daily newspaper paid circulation, and French households, Canada, E French language total daily paid circulation French households 26
27 14. French language daily newspaper paid circulation as % of households, Canada, (Based on French households) 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% E 27
28 15. Comparison of English language and French language daily newspaper paid circulation as % of households, Canada, (Based on English/Allophone households for English dailies and French households for French dailies) 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% E English language dailies French language dailies 28
29 16. Total daily newspaper paid circulation as % of households, Canada, USA, and Great Britain s national dailies, % 55% 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Great Britain USA Canada 29
30 One impact of unbundling: The collapse of the classifieds For many decades, classified advertising was one of the most important and most profitable daily newspaper revenue sources. Classified advertising also had a role in building circulation. The Internet made it possible for alternative suppliers of classified advertising to compete with daily newspapers. Impact of this unbundling is that classified ad revenue has declined faster than circulation. Even if there are brief pauses in the circulation declines, unbundling can still have a major economic impact. 30
31 17. Total classified advertising revenue, Canadian daily newspapers, $ million
32 18. Comparison of paid circulation trends and classified advertising revenue trends, Canadian daily newspapers, , Index basis (2000=100) Total paid circulation Classified advertising revenue Since 2000: 29% Since 2000: 66% 32
33 Responding to change Most legacy newspaper publishers were slow to respond effectively. Recent solutions include paywalls, native advertising, digital first, or attempts to become world news brands. But paywalls is simply a new term for subscriptions. And native advertising is simply a new term for advertorial. Some of these strategies may work for some newspapers, some of the time. Any strategy must be assessed in the context of unbundling and unlimited competition. 33
34 And what about La Presse+? 34
35 La Presse a long history of innovation and adoption of new technologies One of the first newspapers in the world to establish a radio station CKAC in Launched the first experimental television station in Canada in Was one of the earliest applicants for a commercial television licence in From The Gazette, Montreal, Wednesday, July 20,
36 Source: presse plus analysis/ 36
37 No, but 37
38 Can La Presse save La Presse by doing everything wrong? The answer to that question maybe if La Presse regards La Presse+ as the first step in a journey of discovery, not as an end in itself. La Presse+ visually pleasing, but does not make full use of the available technology. Could add utilitarian and reference features that would enhance its value and increase consumer time with the product. Planning for the future must take into account the three questions noted earlier unbundling, unlimited competition, and content creation vs. content aggregation. 38
39 Looking ahead five to 10 years Fewer print newspapers perhaps dramatically so. Smaller number of surviving newspaper brands in various digital formats. Some world brands that will have left their roots behind. A variety of subsidized or endowed ventures. Internal cross subsidies wrung from the system. Harder to do local news and investigative reporting. Local news might come to be delivered by, and attached to, a variety of other online services. 39
40 Five to 10 years from now The transition will not be over. We will be entering the next phase. New models will continue to emerge, combine, and emerge again. Many of the solutions being proposed or tested today will not yield long term viable business models. BUT they may be necessary to enable access to tomorrow s opportunities. 40
41 Is there une souricière numérique a digital mousetrap? At this stage, the digital mousetrap is still a work in progress. The old saying: Build a better mousetrap, and the world will beat a path to your door. But that world has changed. Very few would actually beat a path to your door. They would read about the mousetrap on Facebook. They would watch a demonstration on YouTube. And they would order it from Amazon. And each of those three companies now is also part of the media ecosystem. 41
42 Inc. Canadian daily newspaper trends, and three issues that will shape the future of newspaper brands Presentation by Kenneth J. Goldstein President Communications Management Inc. To the conference: Les modèles d affaires de la presse quotidienne: Une souricière numérique? HEC Montréal 25 March Communications Management Inc.
Can daily newspaper brands survive the decline (and likely disappearance) of the printed product?
DAILY NEWSPAPER CIRCULATION TRENDS 2-213 CANADA UNITED STATES UNITED KINGDOM Can daily newspaper brands survive the decline (and likely disappearance) of the printed product? Tribune Media Services, Inc.
More informationSIXTY YEARS OF DAILY NEWSPAPER CIRCULATION TRENDS 1950196019701980199020002010
SIXTY YEARS OF DAILY NEWSPAPER CIRCULATION TRENDS 1950196019701980199020002010 CANADA UNITED STATES UNITED KINGDOM NUMBERS TRENDS PUBLIC POLICY WILL THERE BE A PLATEAU? A DISCUSSION PAPER FROM 6 May 2011
More informationThe Future of Legacy Media
Collaborative Workshops in India, 2014 The Future of Legacy Media Looking Back to See into the Future Hello, I m Zella Bracy Business development, Tru Measure (a McClatchy company) Digital revenue manager
More informationBizdev Basics: Launching Your New Product Line
Bizdev Basics: Launching Your New Product Line As a printer today, you are certainly very aware that competition is fierce and you need to set your business apart and make it stand out from the rest. You
More informationValidating the Market For Your New Venture
Validating the Market For Your New Venture A Canadian Innovation Centre How-To Guide 1 What is Market Research? Process of gathering, recording and analyzing data about customers, competitors and market
More informationVideo 5 - Get a Financial Plan
Video 5 - Get a Financial Plan VIDEO SUMMARY The video notes that building wealth is hard work, and outlines some key factors that affect people's ability to build wealth. These factors include: paying
More informationcprax Internet Marketing
cprax Internet Marketing cprax Internet Marketing (800) 937-2059 www.cprax.com Table of Contents Introduction... 3 What is Digital Marketing Exactly?... 3 7 Digital Marketing Success Strategies... 4 Top
More informationCanada s Digital Divides
Canada s Digital Divides TECHNOLOGY AGE INCOME GEOGRAPHY CITIZENS INSTITUTIONS Malcolm Mayes / artizans.com / Reprinted with permission. A DISCUSSION PAPER FROM 20 August 2015 Table of contents Introduction:
More informationKNOWing Tobacco and the Media Deconstructing Tobacco Advertising
KNOWing Tobacco and the Media Activity Key Concepts: 1. Media is produced by people following a format. 2. A media product is a construction of a reality. It has an aesthetic quality and style. 3. Media
More informationNewspaper Ad Sales: Earn More With Modular
Newspaper Ad Sales: Earn More With Modular By Ed Strapagiel 25 October 2011 The Strategy of Modular Modular advertising for newspapers is about selling ad space as portions of a page, using standard, fixed
More informationThe Top 5 Lessons Every Small Business Owner Needs to Learn to be Successful in Today s Unforgiving Business Climate TOP
5The TOP LESSONS EVERY SMALL BUSINESS OWNER NEEDS TO LEARN TO BE SUCCESSFUL IN TODAY S UNFORGIVING BUSINESS CLIMATE Lessons learned Change happens to you or with you We ve been working with small businesses
More informationSocial media is a powerful tool. Many people are well aware of this and with the 1.6 billion people on Facebook, surely that is enough to at least
Social media is a powerful tool. Many people are well aware of this and with the 1.6 billion people on Facebook, surely that is enough to at least consider being there to promote your business? Today,
More informationMarketing Management. 1 Many people are surprised when they realize how may different ideas and activities are included in the term.
Marketing Management 1 Many people are surprised when they realize how may different ideas and activities are included in the term. 1. Marketing 2. Manufacturing 3. Labeling 2 One of the most important
More informationThe three most important things in retailing are location, location and location.
Location Introduction Most business studies textbooks can t resist starting a section on business location with the following phrase: The three most important things in retailing are location, location
More informationIntroduction to Managerial Economics
Chapter 1 Introduction to Managerial Economics CHAPTER SUMMARY Managerial economics is the science of directing scarce resources to manage cost effectively. It consists of three branches: competitive markets,
More informationFood & Coffee Offers New Ideas to Drive Non Fuel Income
RPS Energy is part of RPS Group, a FTSE 250 company with a turnover of $700m. RPS Energy is one of the world s leading suppliers of independent commercial advisory services, project management support,
More informationBusiness Agility SURVIVAL GUIDE
Business Agility SURVIVAL GUIDE 1 Every industry is subject to disruption. Only a truly agile business is equipped to respond.* Agile firms grow revenue 37% faster. Agile firms generate 30% higher profits.**
More informationAdvancing Industrial Marketing Theory: The Need for Improved Research
THOUGHT LEADERSHIP J Bus Mark Manag (2014) 7(1): 284 288 URN urn:nbn:de:0114-jbm-v7i1.840 Advancing Industrial Marketing Theory: The Need for Improved Research Peter LaPlaca Editor, Industrial Marketing
More informationMarketing your business
Marketing your business Business COACH series For the size of your business How to get started A step-by-step guide Business Coach series Marketing for enhanced profits Simply stated, marketing encompasses
More informationStokholm, 5 February 2015. TV4 Group, 1 januari 31 december 2014
Annual Report TV4 Group 2014 Stokholm, 5 February 2015 Strong performance by TV4 Group in 2014 TV4 Group, 1 januari 31 december 2014 2014 was a good year for TV4 Group. The operating profit (EBITA) totalled
More informationE-Government Chair Research Project The use of social media for effective public engagement. Case Study - NZ Transport Agency: Drugged drivers
E-Government Chair Research Project The use of social media for effective public engagement Case Study - NZ Transport Agency: Drugged drivers Author: Summary New Zealand Transport Agency (NZTA) uses a
More informationPaul Starr Woodrow Wilson School, Princeton University 1
Statement to the Federal Communications Commission Workshop on the Future of Media and Information Needs of Communities: Serving the Public Interest in the Digital Era March 4, 2010 Paul Starr Woodrow
More informationHow to audit your business strategy
How to audit your business strategy Andrew Carey Why conduct a business strategy audit? Nearly all the major initiatives undertaken by corporate executives today are called strategic. With everything having
More informationBrought to you by. Technology changes fast. From new apps to digital marketing, it can feel impossible to keep up.
1 Brought to you by Technology changes fast. From new apps to digital marketing, it can feel impossible to keep up. At The Paperless Agent, our mission is to help real estate professionals from all experience
More informationFYI HIRING. Recruiting Strategies
FYI HIRING Recruiting Strategies Revised: March 2011 Summary: This FYI discusses the steps involved establishing or revitalizing an effective recruiting process. It includes considerations for goal setting,
More informationMOBILE ACCESS & AFRICA FROG LEAPING THROUGH THE DESKTOP
MOBILE ACCESS & AFRICA FROG LEAPING THROUGH THE DESKTOP A paper presented by Martin M. Mbui Systems Administrator National Council for Law Reporting (Kenya Law) at the Law via Internet held in Capetown,
More informationDigital Marketing VS Internet Marketing: A Detailed Study
Digital Marketing VS Internet Marketing: A Detailed Study 1 ATSHAYA S, 2 SRISTY RUNGTA 1,2 Student- Management Studies Christ University, Bengaluru, Karnataka, India Abstract: The article talk about digital
More informationWe Add Vibe to Brands Worldwide
www.advybepr.com AD VYBE COMMUNICATION Press Release December 2012 Communicate with the world using mass media solutions We Add Vibe to Brands Worldwide ADDING VIBE TO BRANDS On National Cable Television
More informationThe ABC s of Selling Online
DEFINITION E Commerce: Business done on and through the web The ABC s of Selling Online FOREIGN LANGUAGE QUICK HISTORY 1979: Michael Aldrich invented online shopping 1984: CompuServe launches an electronic
More informationSmart marketing for small businesses»
Smart marketing for small businesses» 2 Contents» Welcome 04 05 Small businesses: thriving in 2016 06 07 Building relationships with existing customers 08 09 Acquiring new customers 10 11 Using multichannel
More informationGlobal water resources under increasing pressure from rapidly growing demands and climate change, according to new UN World Water Development Report
WWDR4 Background Information Brief Global water resources under increasing pressure from rapidly growing demands and climate change, according to new UN World Water Development Report As demand for water
More informationCourse equivalencies for Aarhus School of Business Denmark
Course equivalencies for Aarhus School of Business Denmark I. ACCOUNTING 6579 International Financial Accounting = ACCT 499t Jr/Sr Business Elective Contents: To work in an international environment it
More informationMeasure digital marketing effectiveness
Measure digital marketing effectiveness How does marketing work in a company built on data? Typical barriers faced Digital marketing Web, social, mobile is simultaneously a huge opportunity and a huge
More informationFTTx Roll-out: A Commercial Perspective beyond Technology
Opinion Paper FTTx Roll-out: A Commercial Perspective beyond Technology 2010 / 11 We make ICT strategies work Table of Contents 1 Motivation...3 2 Roll-out Levers...4 2.1 Demand Drivers...4 2.2 Competitive
More informationThe Coming Global Digital Stock Market
International Finance 2:3, 1999: pp. 441 447 The Coming Global Digital Stock Market Frank G. Zarb National Association of Securities Dealers, Inc. I. Introduction There is little doubt that the stock market
More informationA Business Owner s Guide to: Pay-Per-Click
A Business Owner s Guide to: Pay-Per-Click A Business Owner s Guide to: Pay-Per-Click In today s world, the most important business tool you have when it comes to attracting new customers is the Internet.
More informationChapter 1. Introduction
Chapter 1 Introduction What is productivity, how is it measured and why is it important? These questions are a useful starting point from which we can define and explain the range of productivity measures
More informationPRINCIPLES OF ECONOMICS. Tomáš Hanák hanak.t@fce.vutbr.cz
PRINCIPLES OF ECONOMICS Tomáš Hanák hanak.t@fce.vutbr.cz Course Curriculum Economics basic terms and relations Financial markets Principles of macroeconomic theory Macroeconomic policy Products and services
More information5 STEPS TO Identifying Your Profitable Target Audience PUBLISHED BY
5 STEPS TO Identifying Your Profitable Target Audience PUBLISHED BY You know that profiling your target audience is the best business practice... BUT WHY? Even children try to identify the right audience
More informationTelemarketing Selling Script for Mobile Websites
Telemarketing Selling Script for Mobile Websites INTRODUCTION - - - - - - - To person who answers phone - - - - - - - Record name of company, phone Good Morning (or Good Afternoon) I would like to speak
More informationPrint and Out-of-Home Media. Part Three: Effective Advertising Media Part 3 focuses on the creation as well as the delivery of an advertising message
Print and Out-of-Home Media Chapter 8 Part Three: Effective Advertising Media Part 3 focuses on the creation as well as the delivery of an advertising message Chapter Outline I. Chapter Key Points II.
More informationOUR COMBINED EFFORT YOUR SUCCESS. The Enterprise Managed Service Division from Canon Solutions America
OUR COMBINED EFFORT YOUR SUCCESS. The Enterprise Managed Service Division from Canon Solutions America let s face it; TODAY S BUSINESS ENVIRONMENT IS THE MOST COMPLEX AND CHALLENGING IT HAS EVER BEEN.
More informationGenerational differences
Generational differences A generational shift in media use is evident from the Digital Australians research, with differences most pronounced between 18 to 29 year olds and those aged 55 and over. Some
More informationThe Consumer Holiday Trends Report
The Consumer Holiday Trends Report ABTA Consumer Survey 2014 Number of holidays taken The past 12 months have been mixed from a consumer confidence and sales perspective Overall, eight in ten (80%) consumers
More informationBC Conference Executive
BC Conference Executive Date: May 23-25, 2013 Leadership Development Contents Summary Background The Opportunity: Jardine Bequest More Details Leadership Institute Collegium SOAR Types of Programs and
More informationTime-shifting, Place-shifting, Attitude-Shifting: How Digital Media is Changing the Way We Watch TV
Time-shifting, Place-shifting, Attitude-Shifting: How Digital Media is Changing the Way We Watch TV Presenters: Andrea Downing, PBS Distribution Eric Wolf, PBS Technology and Operations Digital Landscape
More informationSHARED SERVICES OR OUTSOURCING?
SHARED SERVICES OR OUTSOURCING? Assessing Scope, Process Maturity and Organizational Design Kevin Lewis, ISG Director; CPA, CGMA www.isg-one.com INTRODUCTION As organizations grow in size and complexity,
More informationThe Implications of Marketing Trends
The Implications of Marketing Trends Advertising in Canada plays a significant role in the Canadian economy with expenditures expecting to grow to more than $23.3 billion by 211. Advertising Expenditures
More information7 Steps for Launching a Successful Manufacturing Big Data Project
SIGHT MACHINE WHITE PAPER 7 Steps for Launching a Successful Manufacturing Big Data Project Quick Take Manufacturers are coming up to speed on Big Data technologies and trends, but often have trouble figuring
More informationANNUAL GENERAL MEETING CHAIRMAN AND CEO ADDRESS
SLIDE CHAIRMAN S ADDRESS Chairman s Address Allan English ANNUAL GENERAL MEETING CHAIRMAN AND CEO ADDRESS MEDIA/ASX ANNOUNCEMENT October 24, 2013 I am pleased to report that Silver Chef has achieved another
More informationPlan 1: The Politics of Revolution. Subject Areas: World History, Political Science, Current Events, and Social Studies
Plan 1: The Politics of Revolution Introduction: In this lesson, students will focus on learning about the political issues that ultimately led to the French Revolution. They will also learn about the
More informationCONCEPT OF MACROECONOMICS
CONCEPT OF MACROECONOMICS Macroeconomics is the branch of economics that studies economic aggregates (grand totals):e.g. the overall level of prices, output and employment in the economy. If you want to
More informationBritepaper. How to grow your business through events 10 easy steps
Britepaper How to grow your business through events 10 easy steps 1 How to grow your business through events 10 easy steps As a small and growing business, hosting events on a regular basis is a great
More informationMarket Research: 8 Sure-Fire Ways to Make Sure Your Business, Product or Service Idea is Successful from the Start!
Market Research: 8 Sure-Fire Ways to Make Sure Your Business, Product or Service Idea is Do you have a business, product, or service idea that you want to put to the test? Inside you ll learn how to: Figure
More informationKeep Decypha-ing! What s in it for You?
What s in it for You? Decypha is a comprehensive financial platform offering decision-enabling intelligence on the MENA region and even beyond. It has been designed using global best practices for investment
More informationWhat is the advantages and disadvantages of limited liability company in China Friday, 25 March 2011 13:48
Each state has different rules governing the formation of a limited liability company. For instance, in North Dakota, a foreign LLC is not allowed for banking or farming. Some states will want a publication
More informationAutomated Receiving. Saving Money at the Dock Door. Page 8
Automated Receiving Saving Money at the Dock Door Page 8 Today s warehouse management and automated sortation systems are far easier to integrate than in the past. As a result, distribution centers are
More informationRelationship Marketing
Relationship Marketing How to replace outdated, ineffective marketing with simple, proven techniques. Compliance rules can be difficult and complex to navigate. Traditional marketing techniques are no
More informationWhy Your Local Business Needs a Website
Why Your Local Business Needs a Website Let's face it; times have changed and the way people look for new products and services has changed. Think about it when was the last time you picked up a phone
More informationThe Need for Strategic Planning for Project Management
1 The Need for Strategic Planning for Project Management INTRODUCTION For more than 40 years, American companies have been using the principles of project management to get work accomplished. Yet, for
More informationThe printing industry is in a quandary. It is in
FUTURE TRAINING OF PRINT The Reality of Printing In the Digital World For the first time in the history of the printing industry it faces uncertainty in light of new and emerging media. BY HARVEY R. LEVENSON
More information2015 Christmas Post-Campaign Tracking Research
ATTACHMENT 3 uary 2015 Christmas Post-Campaign Tracking Research Introduction Background Metro Vancouver first launched a Zero Waste Challenge Christmas campaign in 2009 to encourage residents to reduce
More informationSHEPHERD & GOLDSTEIN Business Consultants and Certified Public Accountants
SHEPHERD & GOLDSTEIN Business Consultants and Certified Public Accountants Contact: curtisf@sgllp.com (508) 875-2552 ww.sgllp.com TEN STEPS TO SURVIVE AND GROW YOUR SMALL BUSINESS IN A RECESSION By Curtis
More informationCUSTOMER SERVICE SATISFACTION WAVE 4
04/12/2012 GFK CUSTOMER SERVICE SATISFACTION WAVE 4 GfK NOP Amanda Peet 2 Customer Service Satisfaction Table of Contents: Executive Summary... 3 Objectives and Methodology... 5 Overview of all sectors...
More informationPeople are People & Ads are Ads. Perspectives on B2B Copy Testing March 19, 2007
People are People & Ads are Ads Perspectives on B2B Copy Testing March 19, 2007 My Perspective 15+ years experience Testing ads Briefing ads Making ads Developing ad strategies 1000 s of ads Mostly B2C,
More informationPrayer Basics. Children
Prayer Basics for Children (Lesson 1) (A children s curriculum resource based on the book Prayer Basics: The Who, What, When, Where, Why, and How of Prayer and brought to you by the National Prayer Center,
More informationMacroeconomics 2301 Potential questions and study guide for exam 2. Any 6 of these questions could be on your exam!
Macroeconomics 2301 Potential questions and study guide for exam 2 Any 6 of these questions could be on your exam! 1. GDP is a key concept in Macroeconomics. a. What is the definition of GDP? b. List and
More informationCONTEXT AWARE CONTENT MARKETING
CONTEXT AWARE CONTENT MARKETING FOUR STEPS TO THE FUTURE OF CONTENT, CONTEXT AND MARKETING SUCCESS Introduction Managing, delivering and consuming web content has changed. Yes, again. The universe of options
More informationEffectiveness of Social Networking Sites in Marketing
Effectiveness of Social Networking Sites in Marketing Mrs N.Nancy Fernandez Assitant Professor In Commerce,P.K.R Arts College For Women, Gobi. I. Introduction Social media marketing is the process of gaining
More informationReference: Gregory Mankiw s Principles of Macroeconomics, 2 nd edition, Chapters 10 and 11. Gross Domestic Product
Macroeconomics Topic 1: Define and calculate GDP. Understand the difference between real and nominal variables (e.g., GDP, wages, interest rates) and know how to construct a price index. Reference: Gregory
More informationLECTURE NOTES ON MACROECONOMIC PRINCIPLES
LECTURE NOTES ON MACROECONOMIC PRINCIPLES Peter Ireland Department of Economics Boston College peter.ireland@bc.edu http://www2.bc.edu/peter-ireland/ec132.html Copyright (c) 2013 by Peter Ireland. Redistribution
More informationFrom business models to business plans
From business models to business plans Barbara Diehl & Dr Maria Nikolou 11 November 2013 The odds... On day one, a start up is a faith- based initiative.(steve Blank) 2 The odds... How do you progress
More informationNew Approaches to Economic Challenges - A Framework Paper
New Approaches to Economic Challenges - A Framework Paper 1. The global crisis was a wake-up call to policymakers around the world. Market and governance failures have led to the most pressing financial,
More informationThe Ford Developer Program provides a software development kit, technical support from Ford engineers and a developer community
Jan 7, 2013 Ford Launches App Developer Program Marking New Course for Customer- Driven Innovation and Value Creation Ford launches the automotive industry s first open mobile app developer program enabling
More informationBeyond the Abstract: A Structured Approach to a Market Plan
Beyond the Abstract: 800.822.6758 Table of Contents Executive Take-aways...2 Beyond the Abstract...2 Achievable goals...3 Planning the Plan...3 Setting the right tone...3 Forging a plan of action...4 Components
More informationIntroductory Microeconomics
Introductory Microeconomics January 7 lecture Economics Definition: The social science concerned with the efficient use of scarce resources to achieve the maximum satisfaction of economic wants. Efficient:
More informationA Guide to Social Media Marketing for Contractors
A Guide to Social Media Marketing for Contractors Belynda Holt Pinto, Director of Operations Mike Holt Enterprises The way companies market their services is in transition, and keeping up with those changes
More informationThe Travel and Expense Management Guide for 2014
The Travel and Expense Management Guide for 2014 Trends for the Future March 2014 Louis Berard The Travel and Expense Management Guide for 2014: Trends for the Future In December 2013 and January 2014,
More informationThe OMVC Mobile TV Study: Live, Local Programming Will Drive Demand For Mobile TV
The OMVC Mobile TV Study: Live, Local Programming Will Drive Demand For Mobile TV INTRODUCTION U.S. mobile consumers appear ready to embrace live mobile TV, with nearly half saying that watching live digital
More informationPRE-PROPOSAL GUIDE: MARKETING CAMPAIGN OR PROGRAM
PRE-PROPOSAL GUIDE: MARKETING CAMPAIGN OR PROGRAM 01 02 03 04 05 06 WHY IT MATTERS GETTING STARTED STRATEGY CONCEPT PLAN TYPICAL INVESTMENT AND TIMEFRAME 01. WHY IT MATTERS When you re revamping a marketing
More informationDIGITAL MEDIA MEASUREMENT FRAMEWORK SUMMARY Last updated April 2015
DIGITAL MEDIA MEASUREMENT FRAMEWORK SUMMARY Last updated April 2015 DIGITAL MEDIA MEASUREMENT FRAMEWORK SUMMARY Digital media continues to grow exponentially in Canada. Multichannel video content delivery
More informationPotential GDP and Economic Growth
Potential GDP and Economic Growth CHAPTER17 C H A P T E R C H E C K L I S T When you have completed your study of this chapter, you will be able to 1 Explain the forces that determine potential GDP and
More informationAdults media use and attitudes. Report 2016
Adults media use and attitudes Report Research Document Publication date: April About this document This report is published as part of our media literacy duties. It provides research that looks at media
More informationAn Oracle White Paper May 2012. The New Business of Business Leaders: Talent Management
An Oracle White Paper May 2012 The New Business of Business Leaders: Talent Management Introduction We live in an age when people are the business differentiators that power innovation in design, IT, supply
More informationVideo Marketing in Real Estate
Video Marketing in Real Estate Old school methods make way for a more visual age The largest, most effective and most viral means for real estate agents and brokers to put their businesses online is through
More informationQuality of Customer Service report
Quality of Customer Service report Prepared for: Ofcom Published: January 2016 Contents Section Page Introduction... 2 Executive summary... 6 Overview of sectors... 11 Landline sector... 24 Broadband
More informationTV Response: new rules, new roles
TV Response: new rules, new roles The world of response planning has become increasingly complex over recent years. Understanding the key drivers of response over the short, medium and long-term is a constant
More informationAuto Clicker Tutorial
Auto Clicker Tutorial This Document Outlines Various Features of the Auto Clicker. The Screenshot of the Software is displayed as below and other Screenshots displayed in this Software Tutorial can help
More informationA Dual Vision for the Canadian Payments System
Remarks by Lawrence Schembri Deputy Governor of the Bank of Canada Canadian Payments Association Charlottetown, Prince Edward Island 27 June 2014 A Dual Vision for the Canadian Payments System Introduction
More informationINVESTING FOR YOUR FINANCIAL FUTURE
INVESTING FOR YOUR FINANCIAL FUTURE Saving now, while time is on your side, can help provide you with freedom to do what you want later in life. INVESTING FOR YOUR FINANCIAL FUTURE YOUR FINANCIAL FUTURE
More informationActs 11 : 1-18 Sermon
Acts 11 : 1-18 Sermon Imagine a church being riven apart by different personalities leading different groups each trying to pull it in different directions. Imagine a church whose future is threatened
More informationThought for the Day Master Lesson
Welcome and Introductions Lesson 2 LESSON 2 Thought for the Day Master Lesson Thought for the Day Education is not the filling of a pail, but the lighting of a fire. William Butler Yeats Overview: The
More informationSimplify Software as a Service (SaaS) Integration
Simplify Software as a Service (SaaS) Integration By Simon Peel December 2008 Introduction Fuelled by a fiercely competitive business environment that requires the pace of business and technology to accelerate,
More informationMOBILE SERVICES FOR YOUTH EMPLOYMENT LAUREN DAWES, GSMA REVITAL MAROM, ALCATEL- LUCENT
MOBILE SERVICES FOR YOUTH EMPLOYMENT LAUREN DAWES, GSMA REVITAL MAROM, ALCATEL- LUCENT 1 A collabora:ve venture This global study was undertaken to understand the challenges and needs of youth overcoming
More informationStrategic Choices and Key Success Factors for Law Firms June, 2010. Alan Hodgart
Strategic Choices and Key Success Factors for Law Firms June, 2010 Alan Hodgart The Association of Danish Law Firms 1 Huron Consulting Group Inc. All rights reserved. Huron is a management consulting firm
More informationAdvertising is a paid, non personal communication about an organization and its
Central : A - * - ** - *** This is a comparative study of coverage of various types of advertisements given in Hindi and English newspapers of region (published from Dehradun). The Comparison has been
More informationTable of Contents TABLE OF CONTENTS
Content Delivery Network (CDN) Market by Solutions (Web Performance Optimization, Media Delivery, Cloud Storage and Data Security, Transparent Caching, Transcoding & Digital Rights Management and Analytics
More informationBest Practices in Implementing CRM Solutions
Best Practices in Implementing CRM Solutions By Sanjeev Kumar, The Athene Group, LLC Reprint from September 2013 The focus on CRM solutions for the industry is higher than ever before. The evolution of
More informationEXECUTIVE GUIDE. Customer Intimacy as a Business Model
EXECUTIVE GUIDE Customer Intimacy as a Business Model D E A N M C M A N N THE QUEST FOR "CUSTOMER INTIMACY" How do you explain customer intimacy? The clichéd use of the term customer intimacy has led to
More information11/3/2014 9:30 AM - 11:30 AM
Lean & Mean Presented by Cheryl M. Jekiel CM01 11/3/2014 9:30 AM - 11:30 AM The handouts and presentations attached are copyright and trademark protected and provided for individual use only. Ways to become
More information