STATEMENT OF PURPOSE. JC updated

Transcription

1 STATEMENT OF PURPOSE

2 1 Summary of Organisation Briarcare Recruitment Agency Ltd is a privately owned Company provide a range of accessible 24hour care to Customers who may require temporary staff in Residential/Nursing and Sheltered Accommodation. Briarcare Recruitment undertakes Domiciliary Care within the Community. A minimum of half hour visit is required. Briarcare Recruitment Agency Ltd can not offer services to those Individuals who are under 18 years old as this is a restriction of the service. The Registered Office address of Briarcare Recruitment Agency Ltd is: 38 Inca Business Park Melford Road Acton CO10 0BB Telephone: Fax: Aims and Objectives Objective Briarcare Recruitment Agency Ltd aim to deliver a care service which may include both Social, Emotional and Physical care to meet the needs of its customer base. Care will be provided on the basis on an assessment (when the care is not overseen by a Registered Manager) to ensure the Customers needs are met. Aims To provide a Service that respects and sustains the Customer s quality of life. To provide an efficient and flexible service whilst respecting the principles of care, Rights, Independence, Dignity, Fulfilment and Privacy.

3 Service User Types Elderly Dementia Supported living Mental Health Learning Disability Disabled Domiciliary and Residential Live in Care To ensure that Staff are recruited, supervised and trained in accordance with the Care Standards Act Undertake the appropriate Risk Assessments within the Customer s home so that Customer and Carer worker work within a safe environment and any hazards identified and appropriate actions taken. To ensure that Customers receive information on the Complaints Procedure so that any dis-satisfactions they have with the provided service can be dealt with effectively. Ensure that the Customer is visited prior to allocating the chosen Careworker so that where possible, non-compatibility between the Customer and Careworker is minimised. 3. Geographical Area covered The geographical area covered by Briarcare Recruitment Agency Ltd includes: Norwich, Beccles, Great Yarmouth and surrounding villages. Ipswich and surrounding villages Hadleigh and surrounding areas Sudbury, Haverhill, Halstead and surrounding areas 4. Management Structure Staff within Briarcare Recruitment are structured as follows:- Directors: - James Cuckow Responsible for overall management of the Company.

4 Registered Manager James Cuckow Responsible for the day to day running of the Company. Recruitment Consultants - Consultants work from the Sudbury Office looking after Customers specific requirements. One Consultant has the additional responsibility of ensuring a full Training including Induction programme is undertaken in consultation with James Cuckow who also takes on a Training Responsibility. Business Consultant One recruitment Consultant is responsible for visiting Customers to ensure ongoing consultation and responsiveness to the Customers changing needs and demands. Full Time/Part Time Approximately 60 Care workers working in the Customers own premises and/or own homes. 5. Registered Manager James Cuckow as Director has 12 years experience within the Care Sector and includes Owner/Trainer and registered Manager. 6. Staff Qualifications Staff are recruited on the basis of their experience which brings an understanding and knowledge of the Care Sector to Briarcare Recruitment Ltd. All Staff have a Personal File which include experience, qualifications and demonstrate that they have undertaken thorough recruitment procedures. Each member of Staff also has a Carer Profile with colour Photograph which is forwarded to each Customer when visiting the Care Home for the first time so that the knowledge and skills of the individual Customer can be identified by the Home Manager if required and is available for the CQC Inspections. 7. Training All Staff can demonstrate knowledge of/or undertake Induction Training which includes Moving & Handling, Emergency Aid, Food Hygiene & Infection Control, Protection of the Vulnerable Adult, Medication Awareness and Alzheimer s awareness. After the Induction Training all Staff are expected to attend regular Training updates to ensure that Staff are made aware of changes in legislation and techniques.

5 Diplomas in Health & Social Care are offered in accordance with the requirements of the CQC and Health & Social Care Act Staff Supervision Supervision is seen as fundamental to ensure a positive service delivery and reflective of the service that is provided by the individual staff and agency. Staff will be supervised twice yearly, comments recorded and feedback given to the individual carer when required. Where direct Supervision is not possible, telephone Supervision will be undertaken. 9. Fees and Charges Domiciliary Care is offered at approximately per hour as a guideline but we would be happy to offer actual rates depending on the level of care required. Live in Care is priced in accordance with the individual Customer s requirements. Costs will vary from per week. These fees are inclusive of the care worker s fees. Costs charged to the Customers who require agency staff on a shift basis range are charged as an hourly rate. Charges are available on request. 10. Length of Assignment Live in Care is provided on a minimum block of 6 hours but normally 7 hours. This can be throughout the day or night but night shifts normally range between 9 10 hours. Live in Care can be provided on a 24 hour basis in which case Care workers choose to alternate their weeks providing the Customer with continuity of care. Briarcare Recruitment Agency Ltd requires Care workers to produce a signed timesheet for the length of their assignment which must be forwarded to the office on a weekly basis. Full records are maintained at the Registered Office. 11. Range of Care

6 Personal Care - Assistance with bathing, washing, showering, toileting, managing of incontinence, dressing, undressing, nail care, and generally assist with hygiene and personal appearance. Meal Preparation Assist with or carry out meal provision in accordance with the Customer s requirements. Social/Emotional Assist with and facilitate visits into the community to attend meetings, day centres, purchase shopping, attend religious worship and to generally maintain visits with friends and colleagues though hobbies and general interests. Continuity of Care Drawing on a team of experiences and knowledgeable Care workers means that if the care worker proves to be unsuitable to a Customer a replacement can easily be found. 12. Complaints Policy Briarcare Recruitment Agency Ltd ensures that a formal procedure shall be used in order to provide a satisfactory response to the Complaint and that records of the nature of the Complaint from the originator can be dealt with. Corrective actions will be taken as a result of the Complaint. Briarcare Recruitment Agency Ltd recognises the importance of dealing with Complaints and Grievances promptly and effectively. A Complaint is any communication from a Customer/Staff member in verbal or written form expressing dissatisfaction with any of the care provided. Complaints should be directed in the first instance to one of the Recruitment Consultants. Thereafter, if necessary, it will be directed to the Registered Manager. If you are unhappy about the way in which you re Complaint is dealing/has dealt with your Complaint you can contact the Care Quality Commission at Newcastle upon Tyne or the London Headquarters. 13. Quality Assurance In order to maintain an efficient service on behalf of our Customers it should be based on a sound and effective business management through a process of continual improvement.

7 In order to monitor Customer satisfaction and individual personal assessment is undertaken to determine circumstances and individual requirements. Thereafter, the standard of service will be monitored through actively promoting our Complaints procedure and monitoring the service we provide through regular customer visits. Quality Assurance Questionnaires will be forwarded to all Customers, when direct one to one visits are not possible, the outcome of which is available on request to all Customers and CQC Inspection Team. Records of Customer visits are kept at the Registered Office and submitted by the external Business Consultant. Quality Assurance Briarcare Recruitment Agency Ltd believes that achieving Customer Satisfaction is our main priority. We invite Customers to express their concerns and dissatisfaction with our service through our Complaints procedure so that continual improvement can be achieved within our service. All Complaints are acknowledged in writing and if we cannot immediately address the complaint raised we will investigate and report in full to the Complainant within 28 days. We constantly review our systems and procedures to ensure that every element of our service is compliant with CQC Legislation and the principles of ISO 9001:2000 which was previously achieved within the Domiciliary Sector.