Providing M2M solutions over GSM, 3G, 4G, and Satellite.

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Timothy Townsend
7 years ago
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1 Providing M2M solutions over GSM, 3G, 4G, and Satellite. Innovation in Smart Metering Stream Communications have been managing and supporting smart meter SIM connections for the past ten years.

Where we ve come from: 2000 Stream founded by Nigel Chadwick & Kevin McDowall 2002 Stream launches Europe s first M2M tariff 2005 First M2M management platform in the UK launched 2007 In-house

2 Where we ve come from: 2000 Stream founded by Nigel Chadwick & Kevin McDowall 2002 Stream launches Europe s first M2M tariff 2005 First M2M management platform in the UK launched 2007 In-house billing and customer management tools completed 2009 POPs established at London, Manchester & Edinburgh 2013 Full integration with Inmarsat satellite services 2014 Stream establish the UK s first 4G APN for M2M applications About Stream Communications

3 What we do: Connecting people and servers to devices About Stream Communications

4 Vancouver Glasgow London GLOBAL FOOTPRINT Offices: London, Glasgow, Vancouver Data Centres: Edinburgh, Manchester, London Edinburgh Manchester London About Stream Communications

5 Globalising GSM Footprint GSM Operators in America, Europe, Asia and the Middle East. Current Europe Asia North America Africa Future China Canada Japan Latin America About Stream Communications

6 Inmarsat Satellite Global Coverage About Stream Communications

7 Managing

8 UK National Roaming GPRS and 3G running on Tier One networks. Network Agnostic Tariffs for all requirements. True non steered UK national roaming SIMs. Maximise your coverage and device uptime. Stream APN & services available on All SIMs. EU & Rest Of World Pan European roaming at local rates (EU 27+ 2). Multiple network operators per country. Stream APN and common connectivity. True non steered roaming product. GSM - Global System for Mobile

9 Satellite Connectivity M2MSat is a satellite service specifically designed for high frequency transfer of small data packets in M2M and providing near global coverage. Satellite Inmarsat

10 Satellite Connectivity M2MSat, Streams satellite service designed for M2M Satellite Store and Forward

11 Shortwave / Mesh Networks

12 Need milk 30 Days till service Soups ready! Smart Cities / IoT

13 What is innovation? Changing and improving products and services for greater efficiency, ease of use and cost saving. Innovate

14 Improve processes to improve customer satisfaction Supply chain + testing Installations Customer Expectations Failed reads How to deal with defects Process

15 Stream provides all its clients with one simple engagement model that manages the entire product lifecycle. We provide support throughout this process from initial requirements to managing and reporting on devices in the field. Supply chain management

16 Enabled Service providers to manage own communications as if they were their own network Service enablement Real time monitoring Fault tracking software Meaningful metrics Enabling

17 Using the right technology Mobile/GSM GPRS SMS CSD Shortwave Radio Mesh Point to point Technology

18 Connection & Data Statistics Realtime monitoring, data collection and fault monitoring are important to metering clients. Working meters are the norm we should be looking at exceptions where they do not connect. Systems should be designed to highlight exceptions rather than normal. Exception Monitoring

19 Plan for failures High volume of units means you will see component failures. Wireless communications are unreliable. Software doesn t always work as intended. Mitigation

20 Identifying types of failures Communications failure Hardware failures Software failures Each type of fault can be subdivided and have an appropriate action assigned. This helps reduce overall failure rates and reduce support costs. Deal with different failures

21 Monitoring Provide meaningful metrics that are useful for support staff Manage customers expectations for data availability Review trends in failure rates and reporting Expectations

22 Failure Identify what went wrong Review processes Update where required. Innovation happens from failure or difficulties in process. Learning From Failure

23 Providing resilient, secure and easily managed wireless connectivity for M2M devices. Stream provide high quality wireless services, together with experienced technical support. This enables our customers to focus on driving their business forward.

YOUR GLOBAL M2M PARTNER

YOUR GLOBAL M2M PARTNER The Global M2M Association (GMA) brings together leading mobile operators to make it easier for enterprises to launch global M2M services. We help enterprises reduce time-to-market,