Sheila Rankin - Director, People and Organizational Development Geoff Piers - Manager, Organizational Development Anita Nickerson Manager,

Transcription

1 Sheila Rankin - Director, People and Organizational Development Geoff Piers - Manager, Organizational Development Anita Nickerson Manager, Recruitment, Compensation and Benefits Jennifer Moore - Administrative Assistant

2 People working with People In AVH, we lead by example, build on past learnings and envision the future. We inspire others to take actions aligned with our vision, mission and values. We are innovative, push through boundaries and create change. Through a spirit of community, we coach and encourage others and create trusting relationships. We celebrate the contributions of people.

3 Who Are We? Annapolis Valley Health providing a continuum of integrated community based services from health promotion to palliative care including public health, mental health and addiction services serving greater than 85,000 people in Kings/Annapolis, providing referral services for Western Nova Scotia. Care and services is provided through approximately 3000 employees, physicians and volunteers. ~ People working with people and through people to care for and provide service to people ~

4 Our Vision: Healthy people, caring communities and valued healthcare teams and partners. Our Mission: Working together to promote and improve the health of individuals, families and communities.

5 Strategic Direction Skilled people working in healthy, safe workplaces: The people who work in AVH are the cornerstone of all services and programs we offer. Organizational Health has been a decade long journey: 1. Organizational Health Strategy 2. Organizational Health Leadership Charter 3. Leadership Model 4. Leadership Assessment 5. Mentor Partnerships 6. Leadership Notes 7. Principles and Practices 8. Universal Competencies 9. Learning and Development 10. Safety for All 11. Quality, Safety Recognition Celebration 12. Human Resources Management 13. Labour Relations Strategy

6 What Did We Do? We asked ourselves 1. What does our data tell us? 2. Are we making a difference? 3. What observations may explain improvements or challenges in the data? 4. What were the expectations of our team as support? Of the managers? Of the employees? Assessed trends of people data What was the story? Assessed evidence documentation, observations, processes Determined root causes of the successes or challenges Assessed the greatest organizational opportunities we believed would effect improvements within the principles and practices that guide AVH. Confirmed by the Executive Team.

7 What did we do? We created a tool: At a Glance People Indicator Overview a tool To guide intentional conversations. To provide quick reference to help clarify expectations and responsibilities. To assess organizational data in relation to program/unit data. To embed the principles and practices that guide AVH. To support all members of the Health Care Team to be successful in their role. To impact quality and safety for all.

8 At a Glance People Indicators Overview: The Objective: To further integrate, align, and embed the Organizational Health Strategy into the way in which managers plan, manage and lead and the way in which members of the Health Care Team carry out their duties to support patient/client/community care and service delivery. AVH understands that to provide quality and safe care and service delivery, we must support all members of the Health Care Team to be successful in their roles.

9 At a Glance People Indicators Overview: Used by managers and our people services team to have conversations at Quality Council, the Board, at Executive, at Leadership Forum, with union partners and at the front line. Document will be updated and circulated again with Q1 and Q2 date in November 2012.

10 The Story

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13 What Do We Believe? Culture drives strategy. We do our work through our people. Work environment (and having a job) is a determinate of health. How we do our work has a direct impact on those for whom we provide care and services. Relationships and communication are key. Our Organizational health strategy lays the foundation for our leadership model, learning and development, human resources management, business planning and accountability strategies. Our data tells a story andweneedtobeevermindful of how the story continues to unfold.

14 Our Journey Continues We will continue to guide the AVH journey by: 1. Expanding our story. 2. Assessing and sharing our data. 3. Supporting intentional conversations. 4. Refining and creating tools to support our health team; further leadership development. 5. Further embedding, integrating and aligning and our strategies. 6. Ensuring the depth of the story connects: how we do our business; why we are employed in healthcare; understanding our Health Care Team members are part of the community we serve.

15 Quotes Business Planning considers the people and process changes required to achieve the financial target not simply a financial exercise; we reorient people, process and structures; measure and monitor our performance to ensure the multi pronged approach achieved its intended result. Monitoring encompasses financial accountability reporting through people indicators such as injury, illness, overtime, FTE to budget, performance appraisals and adverse event incident management. Integrated thinking and integrated performance measurement changes organizational behavior. ~ AVH Chief Financial Officer Quality and Patient Safety planning is always done under the larger umbrella of health, wellness & safety for all. We measure our work life and patient safety culture at the same time and we speak about the results of both surveys with our teams at the same time. This allows us to link and reinforce our interdependent messages, pushing the healthy workforce and patient safety culture forward together. We know we cannot have a healthy patient safety culture or achieve quality services without a healthy work environment. Quality: It s who we are and what we do. ~ Director Organizational Performance Acknowledgement: The Annapolis Valley Health Song, written and performed by Angela Davidson, an employee at AVH.

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