BlackBerry Collaboration Service 10.2 for the Enterprise IM App 3.1. Installation and. Administration Guide

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1 BlackBerry Collaboration Service 10.2 for the Enterprise IM App 3.1 Installation and Administration Guide

2 Published: SWD

3 Contents 1 Installing the BlackBerry Collaboration Service...5 Planning a BlackBerry Collaboration Service installation... 5 Requirements... 6 Hardware requirements: BlackBerry Collaboration Service...6 Software requirements: BlackBerry Collaboration Service... 6 Software requirements: Instant messaging server... 9 Supported features and environments... 9 Unsupported environments... 9 Preinstallation tasks...10 Configure permissions for the service account Verifying database permissions to connect to the BlackBerry Configuration Database Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 or Installing the BlackBerry Collaboration Service software Prerequisites: Installing the BlackBerry Collaboration Service software...13 Install the BlackBerry Collaboration Service Postinstallation tasks Provisioning the BlackBerry Collaboration Service as a trusted application Delivering the Enterprise IM app to BlackBerry 10 devices Administering the BlackBerry Collaboration Service Stop a BlackBerry Collaboration Service instance Start a BlackBerry Collaboration Service instance...17 Restart a BlackBerry Collaboration Service instance Change the instant messaging server or pool that the BlackBerry Collaboration Service connects to Change the transport protocol for a Microsoft Office Communications Server 2007 R2 instant messaging environment Specify the Windows domain name for users who log in to the Enterprise IM app BlackBerry Collaboration Service connection types and port numbers Managing instant messaging sessions Specify the maximum number of instant messaging sessions that can be open at the same time Specify the inactivity timeout limit for instant messaging sessions Architecture: BlackBerry Collaboration Service BlackBerry Collaboration Service data flows Data flow: Starting an instant messaging session using the Enterprise IM app with Microsoft Office Communications Server or Microsoft Lync Server... 25

4 Data flow: Starting an instant messaging session using the Enterprise IM app with IBM Sametime Legal notice...29

5 Installing the BlackBerry Collaboration Service Installing the BlackBerry Collaboration Service 1 Planning a BlackBerry Collaboration Service installation The BlackBerry Collaboration Service provides an encrypted connection between your organization's instant messaging server and the Enterprise IM app on BlackBerry 10 devices so that users can start and manage instant messaging conversations on their devices. You can install the BlackBerry Collaboration Service on the computer that hosts BlackBerry Enterprise Service 10 or on a separate computer. You should consider any effect on system resources before you decide where to install the BlackBerry Collaboration Service. If you want to maximize the number of TCP connections available so that the BlackBerry Collaboration Service can respond to an increased amount of requests from the Enterprise IM app, you can install the BlackBerry Collaboration Service on a separate computer. If you install the BlackBerry Collaboration Service on a separate computer, the setup application installs the BlackBerry Collaboration Service and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Collaboration Service and restarts it if it stops responding. A different type of BlackBerry Collaboration Service exists for each instant messaging environment. For example, a BlackBerry Collaboration Service exists for Microsoft Office Communications Server 2007 R2, and a different BlackBerry Collaboration Service exists for IBM Sametime. You can install multiple BlackBerry Collaboration Service instances, but you can install only one type of BlackBerry Collaboration Service for each BlackBerry Enterprise Service 10 in your organization's environment. Users can use only one type of Enterprise IM app on their devices. If you want to change the instant messaging environment that an instance of the BlackBerry Collaboration Service uses, you must reinstall the BlackBerry Collaboration Service and select the new instant messaging server during the installation process. You can install multiple instances of the BlackBerry Collaboration Service in order to support high availability. If an instance of the BlackBerry Collaboration Service becomes unavailable, a user's device will automatically connect to an available instance. For more information about high availability, go to docs.blackberry.com to see the BlackBerry Enterprise Service 10 Installation Guide. 5

6 Installing the BlackBerry Collaboration Service Requirements Hardware requirements: BlackBerry Collaboration Service The following requirements apply to the computer that you install the BlackBerry Collaboration Service on. For more information about calculating hardware requirements, visit to see the BlackBerry Enterprise Service 10 Performance Calculator. Item Description Hardware requirements One processor, 2.4 GHz Intel Xeon 5600 Series (Quad Core) 8 GB of available memory (for 1000 users or fewer) 100 GB of disk space Notes Supports up to 5000 devices that go through the BlackBerry Infrastructure if installed on the same computer as the BlackBerry Enterprise Service 10 core components Supports up to 5000 devices per BlackBerry Collaboration Service instance, per computer Install an additional 3 GB of memory for each 1000 users beyond the first 1000 Software requirements: BlackBerry Collaboration Service The following requirements apply to the computer that you install the BlackBerry Collaboration Service on. Item Requirement BlackBerry Enterprise Service BlackBerry Enterprise Service 10 version 10.1 Operating system Any of the following operating systems: 6

7 Installing the BlackBerry Collaboration Service Item Requirement Windows Server 2008 SP2 (64-bit) Windows Server 2008 R2 (64-bit) Windows Server 2008 R2 SP1 (64-bit) IBM Sametime IP address of the computer that hosts the BlackBerry Collaboration Service added to the CommunityConnectivity document on the IBM Sametime server If your organization uses IBM Sametime with the IBM Domino Directory, IBM Notes Traveler or later must be installed to perform remote searches using the Enterprise IM app. Microsoft Office Communications Server 2007 R2 The latest Microsoft hotfixes installed (for more information, visit to read article ) The BlackBerry Collaboration Service installed in the same Microsoft Active Directory forest as Microsoft Office Communications Server 2007 R2 The service account that runs the BlackBerry Collaboration Service added to one of the following groups: RTCUniversalServerAdmins group, to automatically provision the BlackBerry Collaboration Service as a trusted service in Microsoft Active Directory (for more information, visit msdn.microsoft.com to read about required Microsoft Active Directory permissions) RTCComponentUniversalServices group, if you use another account with the required permissions (RTCUniversalServerAdmins) to manually provision the BlackBerry Collaboration Service as a trusted service in Microsoft Active Directory (for more information, see "Manually provision the BlackBerry Collaboration Service as a trusted application") Microsoft.NET Framework 3.5 SP1 Microsoft Visual C Redistributable Package (vcredist_x64.exe) Microsoft SQL Server Native Client (sqlncli_x64.msi) Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit (ucmaredist.msi) Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi) The required certificate installed in the Personal Certificate folder for the local computer account 7

8 Installing the BlackBerry Collaboration Service Item Requirement For detailed instructions about the Microsoft install packages and installing the required certificate, see "Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2". Microsoft Lync Server 2010 and 2013 The latest Microsoft hotfixes installed (for more information, visit to read article ) The BlackBerry Collaboration Service installed in the same Microsoft Active Directory forest as Microsoft Lync Server 2010 or 2013 The service account that runs the BlackBerry Collaboration Service added to one of the following groups: RTCUniversalServerAdmins group, to automatically provision the BlackBerry Collaboration Service as a trusted service in Microsoft Active Directory (for more information, visit msdn.microsoft.com to read about required Microsoft Active Directory permissions) RTCComponentUniversalServices group, if you use another account with the required permissions (RTCUniversalServerAdmins) to manually provision the BlackBerry Collaboration Service as a trusted service in Microsoft Active Directory (for more information, see "Manually provision the BlackBerry Collaboration Service as a trusted application") Microsoft.NET Framework 3.5 SP1 Microsoft Visual C Redistributable Package (vcredist_x64.exe) Microsoft SQL Server Native Client (sqlncli_x64.msi) Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit (ucmaredist.msi) Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi) The required certificate installed in the Personal Certificate folder for the local computer account For detailed instructions about the Microsoft install packages and installing the required certificate, see "Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 or 2013." 8

9 Installing the BlackBerry Collaboration Service Software requirements: Instant messaging server Any of the following instant messaging servers: IBM Sametime 8.5 IBM Sametime Microsoft Office Communications Server 2007 R2 Microsoft Lync Server 2010 or 2013 Supported features and environments Item Virtual environment IP Remote access Description Current in-market releases of VMware and Microsoft Hyper-V are supported with the latest BlackBerry Collaboration Service version. For more information, visit to read article KB The BlackBerry Collaboration Service supports only IPv4 for TCP/IP connections. The BlackBerry Collaboration Service supports remote access by administrators who use Remote Desktop Connection. Unsupported environments Item DMZ Computer that hosts the BlackBerry Collaboration Service Instant messaging server Description The BlackBerry Collaboration Service does not support installation in a DMZ. In a Microsoft Lync Server or a Microsoft Office Communications Server environment, the BlackBerry Collaboration Service that supports BlackBerry 10 devices cannot be installed on a computer that already hosts the BlackBerry Collaboration Service that supports BlackBerry 7.1 and earlier devices. A BlackBerry Enterprise Service 10 that connects to multiple instances of the BlackBerry Collaboration Service does not support more than one type of instant messaging server. You must use the same type of instant messaging server for each 9

10 Installing the BlackBerry Collaboration Service Item Description local or remote BlackBerry Collaboration Service that you connect to a BlackBerry Enterprise Service 10. Preinstallation tasks Configure permissions for the service account The service account is a Windows account that runs the services for the BlackBerry Collaboration Service. On the computer that you want to install the BlackBerry Collaboration Service on, you must configure permissions for the service account. Without the correct permissions, the BlackBerry Collaboration Service cannot run. You can use the BlackBerry Enterprise Service 10 service account to install the BlackBerry Collaboration Service. If you install the BlackBerry Collaboration Service on a computer that hosts a BlackBerry Administration Service instance, you must use the BlackBerry Administration Service service account. 1. On the taskbar, click Start > Administrative Tools > Computer Management. 2. In the left pane, expand Local Users and Groups. 3. Navigate to the Groups folder. 4. In the right pane, double-click Administrators. 5. Click Add. 6. In the Enter the object names to select field, type the name of the service account (for example, BES10Admin or BCSAdmin). 7. Click OK. 8. Click Apply. 9. Click OK. 10. On the taskbar, click Start > Administrative Tools > Local Security Policy. 11. Configure the following permissions for the service account: Allow log on locally (if not assigned by default) Log on as a service 10

11 Installing the BlackBerry Collaboration Service Verifying database permissions to connect to the BlackBerry Configuration Database The BlackBerry Collaboration Service connects to the BlackBerry Configuration Database using the service account that you use to complete the installation process or the Microsoft SQL Server account that you specify during the installation process. The setup application might need to upgrade the BlackBerry Configuration Database during the installation process, so the service account or Microsoft SQL Server account must have permissions on the database server to upgrade the BlackBerry Configuration Database. You can configure database permissions using Microsoft SQL Server roles. You must verify that the service account or Microsoft SQL Server account is a member of the db_owner database role for the BlackBerry Configuration Database. Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2 If you plan to install the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2, you must verify that the computer that you install the BlackBerry Collaboration Service on includes the required items. If you plan to install the BlackBerry Collaboration Service on the same computer as the BlackBerry Enterprise Service 10 core components, you must install Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit before you install Microsoft.NET Framework 4.0. For more information, visit support.microsoft.com to read article Before you install the BlackBerry Collaboration Service, you must perform the following actions in the order that they are listed below: 1. Install and enable Microsoft.NET Framework 3.5 SP1 (if you installed Microsoft.NET Framework 4.0, visit support.microsoft.com to read article before you continue). 2. For the following steps, use the install packages included with the Microsoft Office Communications Server 2007 R2 installation files. For steps a and b, you can find the files in Setup\amd64, and for steps c and d, you can find the files in Setup\amd64\Setup. a b c d Install Microsoft Visual C Redistributable Package (vcredist_x64.exe). Install Microsoft SQL Server Native Client (sqlncli_x64.msi). Install Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit (ucmaredist.msi). Install Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi). After you complete step 2, install the latest Microsoft hotfixes for ucmaredist.msi and ocscore.msi. To download these files, visit and search for article Install the required certificate in the Personal Certificate folder for the local computer account. You must choose the Web Server Certificate template and specify the following information: 11

12 Installing the BlackBerry Collaboration Service For the Subject Name, select Common name and type the FQDN of the computer that you install the BlackBerry Collaboration Service on. For the Friendly Name, type OCSConnector. For more information about installing the required certificate, visit to read article KB To download the install packages, visit the Microsoft Download Center or the Volume Licensing Service Center at Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 or 2013 If you plan to install the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 or 2013, you must verify that the computer that you install the BlackBerry Collaboration Service on includes the required items. If you plan to install the BlackBerry Collaboration Service on the same computer as the BlackBerry Enterprise Service 10 core components, you must install Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit before you install Microsoft.NET Framework 4.0. For more information, visit support.microsoft.com to read article Before you install the BlackBerry Collaboration Service, you must perform the following actions in the order that they are listed below: 1. Install and enable Microsoft.NET Framework 3.5 SP1 (if you installed Microsoft.NET Framework 4.0, visit support.microsoft.com to read article before you continue). 2. For the following steps, use the install packages included with the Microsoft Office Communications Server 2007 R2 installation files. For steps a and b, you can find the files in Setup\amd64, and for steps c and d, you can find the files in Setup\amd64\Setup. a b c d Install Microsoft Visual C Redistributable Package (vcredist_x64.exe). Install Microsoft SQL Server Native Client (sqlncli_x64.msi). Install Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit (ucmaredist.msi). Install Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi). After you complete step 2, install the latest Microsoft hotfixes for ucmaredist.msi and ocscore.msi. To download these files, visit and search for article Install the required certificate in the Personal Certificate folder for the local computer account. You must choose the Web Server Certificate template and specify the following information: For the Subject Name, type the FQDN of the Microsoft Lync Server 2010 or 2013 pool. For the Subject Alternative Names, type the FQDN of the Microsoft Lync Server 2010 or 2013 pool and the FQDN of the computer that you install the BlackBerry Collaboration Service on. For the Friendly Name, type OCSConnector. 12

13 Installing the BlackBerry Collaboration Service For more information about installing the required certificate, visit to read article KB The BlackBerry Collaboration Service supports Microsoft Unified Communications Managed API 2.0 and must use Microsoft Office Communications Server 2007 R2, Core Components to take advantage of the backwards compatibility of Microsoft Lync Server 2010 or 2013 with Microsoft Unified Communications Managed API 2.0. The BlackBerry Collaboration Service does not support using ocscore.msi or ucmaredist.msi from the Microsoft Lync Server 2010 or 2013 installation files. To download the install packages if the Microsoft Office Communications Server 2007 R2 installation files are not available, visit the Microsoft Download Center at and search for "Microsoft Unified Communications Managed API 2.0 SDK (64 bit)". Installing the BlackBerry Collaboration Service software Prerequisites: Installing the BlackBerry Collaboration Service software Verify that you have the following system information available: For the BlackBerry Configuration Database that BlackBerry Enterprise Service 10 uses, the database name, the database server name, and if the database server uses static ports, the port number. For the instant messaging server, the port number and either the host name of the instant messaging server or the FQDN of the instant messaging pool. Install the BlackBerry Collaboration Service During the installation process, you might need to restart the computer. Before you begin: Verify that the service account has local administrator permissions on the computer that you install the BlackBerry Collaboration Service on. If your organization's instant messaging server is Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013, verify that the service account is a member of the RTCUniversalServerAdmins group or the RTCComponentUniversalServices group in Microsoft Active Directory. 13

14 Installing the BlackBerry Collaboration Service 1. Log in to the computer that you want to install the BlackBerry Collaboration Service on using the service account that has correct permissions. The service account runs the BlackBerry Collaboration Service services. 2. In the BlackBerry Collaboration Service installation files, double-click Setup.exe. If a Windows message appears and requests permission for Setup.exe to make changes to the computer, click Yes. 3. In the License agreement dialog box, perform the following actions: a. In the Customer information section, specify information for your organization and select your country or region. The setup application uses the organization name that you specify when it creates the certificate for the BlackBerry Collaboration Service. b. In the License agreement section, read the license agreement. To accept the license agreement, select I accept the terms of the license agreement. c. Click Next. 4. In the Database information dialog box, specify information for the BlackBerry Configuration Database that BlackBerry Enterprise Service 10 uses and select the check box to back up the BlackBerry Configuration Database before any database upgrades. Click Next. 5. In the Setup options dialog box, select the BlackBerry Collaboration Service check box. Click Next. 6. In the Instant messaging settings dialog box, perform the following actions: a. In the Instant messaging server drop-down list, select the instant messaging server that is in your organization's environment. b. In the Listen Port field, change the port number if necessary. By default, the BlackBerry Collaboration Service uses port number 8181 to listen for connections from the Enterprise IM app. c. If applicable, in the Host field, type the host name of the instant messaging server. d. If applicable, in the Pool name field, type the FQDN of the instant messaging pool. e. In the Port field, type the port number of the instant messaging server. f. If applicable, select either TLS or TCP. g. Click Next. 7. In the Preinstallation checklist dialog box, read and verify the information. Click Next. 8. In the Accounts and folders dialog box, type the password for the service account that you used in step 1. Click Next. 9. In the Summary dialog box, verify that the information is correct. Click Install. 10. If the setup application prompts you to restart the computer, click Yes. Otherwise, click Next. 11. If you restart the computer, log in to the computer using the service account that you used in step In the Finalize installation dialog box, click Next to start all the BlackBerry Collaboration Service services. 14

15 Installing the BlackBerry Collaboration Service Postinstallation tasks Provisioning the BlackBerry Collaboration Service as a trusted application If you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013 for instant messaging, you must provision the BlackBerry Collaboration Service as a trusted application in Microsoft Active Directory. If you add the service account that runs the BlackBerry Collaboration Service to the RTCUniversalServerAdmins group, the BlackBerry Collaboration Service is automatically provisioned as a trusted application. The RTCUniversalServerAdmins group is created when you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or If you do not add the service account that runs the BlackBerry Collaboration Service to the RTCUniversalServerAdmins group, you must manually provision each BlackBerry Collaboration Service instance as a trusted application. If you change the listening port number or if the FQDN of the instant-messaging pool changes, you need to repeat the manual provisioning task. If you restart the BlackBerry Collaboration Service, you do not need to repeat the manual provisioning task. For more information about manually provisioning the BlackBerry Collaboration Service, visit kbhelp to read article KB Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application If you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013 for instant messaging and you want to manually provision the BlackBerry Collaboration Service as a trusted application in Microsoft Active Directory, you must first turn off automatic provisioning. Before you begin: Verify that the service account that runs the BlackBerry Collaboration Service is a member of either the RTComponentUniversalServices group or the RTCUniversalServerAdmins group. 1. On the computer that hosts the BlackBerry Collaboration Service, navigate to <drive>:\program Files (x86)\research In Motion\BlackBerry Collaboration Service\BBIM\Servers\instance\config. 2. In a text editor (run as administrator), open the rimpublic.property file. 3. At the end of the file, type improxy.rimmsconnector.autoprovision=false. 4. Save and close the rimpublic.property file. 5. In Windows Services, restart the BlackBerry Collaboration Service. 15

16 Installing the BlackBerry Collaboration Service Manually provision the BlackBerry Collaboration Service as a trusted application Before you begin: Verify that the service account that you use to complete this task is a member of the RTCUniversalServerAdmins group or a group with similar permissions. Turn off automatic configuration of the BlackBerry Collaboration Service as a trusted application. 1. On the computer that hosts the BlackBerry Collaboration Service, navigate to <drive>:\program Files (x86)\research In Motion\BlackBerry Collaboration Service\BBIM\bin. 2. Run the BCSProvisioner.exe file. 3. In the BCSProvisioner dialog box, perform the following actions to complete the provisioning process: a. In the Instant-messaging server pool drop-down list, select the FQDN that you specified during the BlackBerry Collaboration Service installation process. b. In the BlackBerry Collaboration Service server FQDN field, type the FQDN of the computer that hosts the BlackBerry Collaboration Service. c. In the Listening port field, type the port number that you specified during the BlackBerry Collaboration Service installation process. The default port number is d. Click Provision. 4. In Windows Services, restart the BlackBerry Collaboration Service. Delivering the Enterprise IM app to BlackBerry 10 devices To download the.zip file for the latest version of the Enterprise IM app, visit us.blackberry.com/support/business/instantmessaging-support/for-blackberry-10.html. For information about making apps available on BlackBerry 10 devices, visit and refer to the BlackBerry Device Service 10.1 Advanced Administration Guide. 16

17 Administering the BlackBerry Collaboration Service Administering the BlackBerry Collaboration Service 2 Stop a BlackBerry Collaboration Service instance 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to stop. 3. Click Stop instance. Start a BlackBerry Collaboration Service instance 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to start. 3. Click Start instance. 17

18 Administering the BlackBerry Collaboration Service Restart a BlackBerry Collaboration Service instance 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to restart. 3. Click Restart instance. Change the instant messaging server or pool that the BlackBerry Collaboration Service connects to 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to change. 3. Click Edit instance. 4. In the Connection settings section, perform one of the following actions: For Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013, in the Instant messaging server pool name field, type the FQDN of the pool of instant messaging servers. For IBM Sametime, in the Host Server for instant messaging field, type the host name of the instant messaging server. 5. In the Port field, type the port number of the instant messaging server or the port number of the pool of instant messaging servers. 6. If necessary, in the Transport protocol drop-down list, click the appropriate transport protocol. 7. Click Save all. 18

19 Administering the BlackBerry Collaboration Service Change the transport protocol for a Microsoft Office Communications Server 2007 R2 instant messaging environment 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to change. 3. Click Edit instance. 4. In the Connection settings section, in the Transport protocol drop-down list, perform one of the following actions: Click TLS if you want the BlackBerry Collaboration Service to encrypt the data that it sends to the instant messaging servers. Click TCP if you do not want the BlackBerry Collaboration Service to encrypt the data that it sends to the instant messaging servers. 5. Click Save all. Specify the Windows domain name for users who log in to the Enterprise IM app You can specify your organization s Windows domain name so that users do not have to type their usernames when they log in to the Enterprise IM app on their BlackBerry devices. If a user's Windows username is different from the name portion of the user's address, the user will still have to type their username to log in. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to change. 3. Click Edit instance. 4. In the General section, in the Default domain name field, type the Windows domain name. 5. Click Save all. 19

20 Administering the BlackBerry Collaboration Service BlackBerry Collaboration Service connection types and port numbers Item Connection type Default port number UI where you can configure the connection Outgoing data connections to the Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013 Incoming data connections from the Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013 TCP (TLS or MTLS) TCP (TLS or MTLS) 5061 BlackBerry Administration Service BlackBerry Administration Service Incoming data connections from, and outgoing data connections to, IBM Sametime TCP/IP 1516 BlackBerry Administration Service Incoming data connections from the Enterprise IM app SSL/HTTPS 8181 BlackBerry Administration Service Incoming data connections from, and outgoing data connections to, the BlackBerry Configuration Database that a Microsoft SQL Server hosts TCP 1433 (for static port) Windows registry On a 32-bit version of Windows: HKEY_LOCAL_MACHIN E\SOFTWARE\Research In Motion\BlackBerry Enterprise Server \Database\Port On a 64-bit version of Windows: HKEY_LOCAL_MACHIN E\SOFTWARE \WOW6432Node \Research In Motion \BlackBerry Enterprise Server\Database\Port 20

21 Administering the BlackBerry Collaboration Service Managing instant messaging sessions Specify the maximum number of instant messaging sessions that can be open at the same time To control bandwidth and resource consumption in your organization's environment, you can specify the number of instant messaging sessions that can be open between the BlackBerry Collaboration Service and the instant messaging server at the same time. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to change. 3. Click Edit instance. 4. In the General section, in the Maximum simultaneous sessions field, type the maximum number of instant messaging sessions that can be open at the same time. 5. Click Save all. Specify the inactivity timeout limit for instant messaging sessions The BlackBerry Collaboration Service closes instant messaging sessions that exceed the inactivity timeout limit. The minimum value is In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration. 2. Click the instance that you want to change. 3. Click Edit instance. 4. In the General section, in the Inactivity timeout (milliseconds) field, type a value, in milliseconds. 5. Click Save all. 21

22 Architecture: BlackBerry Collaboration Service Architecture: BlackBerry Collaboration Service 3 Note: The architecture displays the components used by the BlackBerry Collaboration Service in a BlackBerry Enterprise Service 10 environment. For more information on the BlackBerry Enterprise Service 10 architecture, visit to read the BlackBerry Enterprise Service 10 Product Overview. 22

23 Architecture: BlackBerry Collaboration Service BlackBerry Collaboration Service Component BlackBerry Collaboration Service BlackBerry Device Service console BlackBerry MDS Connection Service BlackBerry Dispatcher BlackBerry Controller BlackBerry Configuration Database Description The BlackBerry Collaboration Service provides a connection between your organization's instant messaging server and the Enterprise IM app on BlackBerry 10 devices running BlackBerry 10 OS version The BlackBerry Device Service console, also known as the BlackBerry Administration Service, is used to manage the BlackBerry Collaboration Service and the user accounts and devices that are associated with BlackBerry Enterprise Service 10. The BlackBerry Device Service console connects to the BlackBerry Configuration Database and to Microsoft Active Directory. The BlackBerry MDS Connection Service provides a secure connection between the BlackBerry 10 device and the organization's network, including connections to the organization s intranet and the BlackBerry Collaboration Service. The connection is used when the device is not connected to your organization's Wi- Fi network. The BlackBerry MDS Connection Service is also responsible for providing enterprise push functionality. The BlackBerry Dispatcher maintains an SRP connection with the BlackBerry Infrastructure over the Internet. The BlackBerry Dispatcher is responsible for compressing and encrypting and for decrypting and decompressing data that travels over the Internet to and from the devices. The BlackBerry Controller monitors the BlackBerry Dispatcher, BlackBerry MDS Connection Service, and the BlackBerry Collaboration Service, and restarts them if they stop responding. The BlackBerry Configuration Database is a relational database that contains user account information and configuration information (such as connection details) that the BlackBerry Collaboration Service and the BlackBerry Enterprise Service 10 components use. Other components Component BlackBerry Infrastructure Description The BlackBerry Infrastructure validates SRP information and controls the IPPP traffic that travels outside your organization's firewall to and from your organization's devices. 23

24 Architecture: BlackBerry Collaboration Service Component Microsoft Active Directory IBM Domino Directory Description If your organization uses Microsoft Active Directory, user account information is obtained from the Microsoft Active Directory. This information is required to create user accounts. If your organization s instant messaging server is Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013, the BlackBerry Collaboration Service validates the user's login information with Microsoft Active Directory. If your organization uses IBM Sametime with the IBM Domino Directory, user account information is obtained from the IBM Domino Directory. The BlackBerry Collaboration Service validates the user's login information with the IBM Domino Directory. Work Wi-Fi Network After a BlackBerry 10 device is activated on BlackBerry Enterprise Service 10, communication between the BlackBerry Collaboration Service and the BlackBerry 10 device can occur over your organization s Wi-Fi network when the BlackBerry 10 device is within a wireless coverage area and enabled for access, as may be required by your organization s network security policies. 24

25 BlackBerry Collaboration Service data flows BlackBerry Collaboration Service data flows 4 Data flow: Starting an instant messaging session using the Enterprise IM app with Microsoft Office Communications Server or Microsoft Lync Server 1. A user logs in to the Enterprise IM app on a BlackBerry 10 device that is running BlackBerry 10 OS version The BlackBerry 10 device compresses and encrypts the user ID and password. 25

26 BlackBerry Collaboration Service data flows 3. If the BlackBerry 10 device connects using the wireless network, the Enterprise IM app opens an SSL connection and sends the encrypted message through a secure channel from the BlackBerry 10 device through the BlackBerry Infrastructure to the BlackBerry Dispatcher over port 3101, through the BlackBerry MDS Connection Service, and to the BlackBerry Collaboration Service over port number If the BlackBerry 10 device connects using the work Wi-Fi network, the Enterprise IM app opens an SSL connection and sends the encrypted message from the BlackBerry 10 device to the BlackBerry Collaboration Service over port number The BlackBerry Collaboration Service checks the BlackBerry Configuration Database to find out if the maximum number of available sessions has been reached. 5. The BlackBerry Collaboration Service connects to Microsoft Active Directory to validate the user's login information. 6. The BlackBerry Collaboration Service connects to the instant messaging server and registers an active endpoint for the user using UCMA, over an MTLS connection over port number The instant messaging server sends the registration information back to the BlackBerry Collaboration Service. 8. If the BlackBerry 10 device connects using the wireless network, the BlackBerry Collaboration Service sends the registration response to the BlackBerry 10 device using the SSL connection through the BlackBerry MDS Connection Service, BlackBerry Dispatcher, BlackBerry Router, and BlackBerry Infrastructure. If the BlackBerry 10 device connects using the work Wi-Fi network, the BlackBerry 10 device and the BlackBerry Collaboration Service use a direct connection over port number The session is created between the BlackBerry 10 device and the BlackBerry Collaboration Service and between the BlackBerry Collaboration Service and Microsoft Office Communications Server. The user can start a conversation, set an availability status, and so on. Data flow: Starting an instant messaging session using the Enterprise IM app with IBM Sametime 26

27 BlackBerry Collaboration Service data flows 1. A user logs in to the Enterprise IM app on a BlackBerry 10 device that is running BlackBerry 10 OS version The BlackBerry 10 device compresses and encrypts the user ID and password. 3. If the BlackBerry 10 device connects using the wireless network, the Enterprise IM app opens an SSL connection and sends the encrypted message through a secure channel from the BlackBerry 10 device through the BlackBerry Infrastructure to the BlackBerry Dispatcher over port 3101, through the BlackBerry MDS Connection Service, and to the BlackBerry Collaboration Service over port number If the BlackBerry 10 device connects using the work Wi-Fi network, the Enterprise IM app opens an SSL connection on the BlackBerry 10 device and sends the encrypted message to the BlackBerry Collaboration Service over port The BlackBerry Collaboration Service checks the BlackBerry Configuration Database to find out if the maximum number of available sessions has been reached. 5. The BlackBerry Collaboration Service signs the user in to the IBM Sametime server. The BlackBerry Collaboration Service starts an encrypted connection over TCP/IP using the IBM Sametime APIs, reformats the request from the BlackBerry proprietary protocol format into one that the IBM Sametime API supports, and sends the request. By default, the BlackBerry Collaboration Service starts the connection over port number 1516 unless you specify a custom port number. 6. The IBM Sametime Server sends the acceptance back to the BlackBerry Collaboration Service. 7. If the BlackBerry 10 device connects using the wireless network, the BlackBerry Collaboration Service sends the acceptance response to the BlackBerry 10 device through the BlackBerry MDS Connection Service, BlackBerry Dispatcher, and BlackBerry Infrastructure. If the BlackBerry 10 device connects using the work Wi-Fi network, the BlackBerry 10 device and the BlackBerry Collaboration Service use a direct connection over port number

28 BlackBerry Collaboration Service data flows The session is created between the BlackBerry 10 device and the BlackBerry Collaboration Service and between the BlackBerry Collaboration Service and the IBM Sametime Server. The user can start a conversation, set an availability status, and so on. 28

29 Legal notice Legal notice BlackBerry. All rights reserved. BlackBerry and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. IBM and Sametime are trademarks of International Business Machines Corporation. Intel and Xeon are trademarks of Intel Corporation. Microsoft, Active Directory, Hyper-V, Lync, SQL Server, Visual C++, Windows, and Windows Server are trademarks of Microsoft Corporation. VMware is a trademark of VMware, Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of BlackBerry technology in generalized terms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however, BlackBerry makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party websites (collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. 29

30 Legal notice TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, BLACKBERRY SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO BLACKBERRY AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED BLACKBERRY DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with BlackBerry's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. 30

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