MEASURING, LONG TERM GOALS AND BENCHMARKING AT EPC E P C B O A R D J U N E 1 9,

Transcription

1 MEASURING, LONG TERM GOALS AND BENCHMARKING AT EPC E P C B O A R D J U N E 1 9,

2 MEASURING TO IMPROVE PERFORMANCE AT EPC 34 Key Performance Measures - metrics chosen to gauge performance on the Agency s five Core Functions. 32 Institutional Performance Measures metrics selected to reflect the Agency s progress towards achieving it s seventeen Strategic Objectives and eight long term strategic goals.

3 EXAMPLES OF KEY PERFORMANCE MEASURES AT WORK Goal 2013 Actual Delegated Permitting 36 days 29 days TPA Permitting N/A 46 days Local Permitting 20 days 17 days Timely WN Closure Compliance > 90% 92% Timely Complaint Investigation 99% 100% Timely Initiation of Enforcement 85% 94% Meeting Goal Not Meeting Goal

4 EXAMPLES OF KEY PERFORMANCE MEASURES AT WORK Goal 2014 Actual YTD (1 st Quarter) Delegated Permitting 35 days 21 days TPA Permitting 46 days 67 days Local Permitting 20 days 16 days Timely WN Closure Compliance 90% 93% Timely Complaint Investigation 99% 100% Timely Initiation of Enforcement 90% 90% Meeting Goal Not Meeting Goal

5 EXAMPLES OF INSTITUTIONAL PERFORMANCE MEASURES AT WORK Strategic Objective Maximize Funding Percent of Agency s expenditures that came from non-ad Valorem sources % 51% 53% 55% 56%

6 EXAMPLES OF NUMERIC GOALS AT WORK Strategic Objective 1.4 Protection of Wetlands Percent of mitigation sites in compliance 2013 Goal 92% 100% Strategic Objective 2.2 Improve Employee Satisfaction Percent of employees that agree or strongly agree that they are satisfied with their job 2013 Goal 87% 90%

7 LONG TERM STRATEGIC GOALS FOR EPC Long Term Strategic Goals Attain all water and air quality standards for the County. Create one stop environmental permitting at EPC. Participate in Community planning for long term climate adaptation. Enhance the agency s strengths and relevance by adapting our services to fully meet our stakeholders needs. Progress Measured by Metrics Number of petroleum contaminated sites, Bay segments meeting chlorophyll A goals, air quality non-attainment areas, wetland mitigation sites in compliance, etc. Number of major environmental programs delegated to EPC. Reductions in greenhouse gas emissions for Hillsborough County government and number of climate adaptation initiatives by EPC staff. Average score on customer survey.

8 LONG TERM STRATEGIC GOALS Long Term Strategic Goals FOR EPC Build a comprehensive GIS-based database system for the environmental information. Offer comprehensive customer services through the website. Promote staff excellence through systematic training and succession planning. Progress Measured by Metrics Number of functional maps and percent of EPC employees that are GIS users. Percent of service requests online and number of hits on web site. Average number of training hours per employee, percent employee turnover, employee satisfaction rating, and number of candidates in the Advanced Leadership Development Program. Run an award winning organization. Percent of employees promoted from within, timeliness in processing applications, and number of Strategic Action Plans completed.

9 BENCHMARKING 2014 Action Plan In-Progress Selecting Representative Measures of Each Core Function and Employee and Customer Surveys Identifying Agencies with Similar Functions Contacting Agency Reps to Find Comparable Data that can be Shared Easily

10 MEASURES & SOURCES Permitting Compliance Complaints Monitoring Enforcement Customer Satisfaction Employee Satisfaction DEP Local Programs SWFWMD Code Enforcement Health Department Tax Collector Bureau Labor Statistics Internet Resources

11 PREVIEW Average Number of Days to Issue Wastewater Collection System Permits Days Broward Miami-Dade Palm Beach Sarasota EPC Year

12 BENEFITS Critical Evaluation of Performance Better Identification of Opportunities for Improvement Focus Resources Set Competitive & Realistic Goals Learn From Other s Strengths Overall Performance Improvement

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