Contacts: Corniche Road Sheraton Street Hurghada Red Sea Egypt Telephone number: +20 (0) Fax number: +20 (0)

Transcription

1 Contacts: Address: Corniche Road Sheraton Street Hurghada Red Sea Egypt Telephone number: +20 (0) Fax number: +20 (0) Resort address: Reservation Resident Manager: Mr. Tarek El Menshawy Resident Manager Welcome to SUNRISE Holidays Resort The 5 star (country category) Resort is located only 500 meters from Hurghada center. It gives you the relaxing retreat with our private island and will guarantee you an unforgettable atmosphere and the active night life of Hurghada. Hotel Facilities The Resorts offers a 24-hour front desk, multilingual staff, express check-in/out, Guest Service Center, bell captain, laundry & valet service, souvenir shops, jewelry, beauty salon, live entertainment, internet café, bank, ATM machine and a 24-hour on call doctor. Room types Room type Rooms Description Size (m 2 ) 1 bed room with king size or twin 267 Standard Room beds, bathroom, balcony or 28 m 2 terrace Family Room 30 1 bedroom with king size bed, 1 living room with 2 sofa beds, bathroom, back view, French balcony 40,8 m 2 1 bedroom with king size bed, 1 Family Suites 21 living room with 2 sofa beds, bathroom, kitchenette, balcony 63 m 2 (sea view) 4 sleeping rooms, 3 bathrooms, 1 Royal Suite toilet, hall, living room with 3 dining table for 4 person, 160 m 2 kitchenette, 4 balconies 2 sleeping rooms, 2 bathrooms, Executive Suite toilet, living room with dining 2 table for 6 person, kitchenette, 3 90 m 2 balconies Living room with dining table for Junior Suite 6 person, sleeping room, 2 1 balconies, bathroom, toilet, 57 m 2 kitchenette Page 1 of 3

2 Superior Double Room (14 rooms can be connected with a Superior Double Deluxe Room) Superior Double Deluxe Room Total Rooms bedroom with king size bed, bathroom, large balcony or terrace (sea view) Bedroom with 2 king size beds, bathroom, balcony or terrace (sea view) 35 m 2 38 m 2 Room Facilities All rooms are equipped with a bathroom with tub, hairdryer, air condition, digital safe box, telephone, Sat TV and mini-bar. All sea view rooms have balcony or terrace. Conference Room SUNRISE Holidays Resort is the perfect location for your conference. The multifunctional room can be used for meetings and conferences and is fully equipped with a beamer, a computer, sound system etc. For further information please contact the hotel. Room location Number of rooms Sea View 326 Back View 30 Garden View 28 Restaurants Name Seating capacity (summer) (winter) Main Restaurant El Sol 07: : inside open 13:00 15:00 12:30 15:00 buffet 19: Restaurant Arabian Nights open 142 inside 19: : buffet Restaurant Aida open 07: : buffet 165 inside 13:00 15:00 12:30 15:00 (dinner is 50 outside 19: a-la- Carte) Restaurant Mediterranean 68 inside 19: : a-la-carte Snacks Name Seating capacity (summer) (winter) Lobby Bar (Coffee & Cake) 4 th floor :00 17:00 15:00 17:00 Beach Bar 70 12:00 17:00 12:00 17:00 Bars Page 2 of 3

3 Name Seating capacity (summer) (winter) Lobby Bar 4 th floor hours 24 hours Lobby Bar 5 th floor :00 24:00 18:00 24:00 Beach Bar 70 10:00 18:00 10:00 sunset Pool Bar 30 10:00 23:00 10:00 sunset Samba bar 100 inside 50 outside 18:00 02:00 16:00 02:00 Jungle Disco :00 02:00 20:30 02:00 Café du Jour 20 inside 30 outside 10:00 24:00 10:00 24:00 Recreation & Leisure Facilities Pool Depth minimum maximum Size (m 2 ) Sun loungers Main Pool (heated in winter season) 120 cm 200 cm 300 m Kids Pool 50 cm 50 cm 24 m 2 20 Health Club Horas Equipment: (Everyday) Sauna, gym, steam bath, massage (upon reservation) Sport activities / Facilities (partly against charge) - Beach volleyball - Table tennis - Boccia / French ball - Aerobics - Water polo - International animation team with daily activities program and evening entertainment - Billiard - Internet - International Diving Center - Aqua Center - Windsurfing Update: May 2010 Page 3 of 3

4 CONTRACT ATTACHMENT ALL INCLUSIVE screening and minimum requirements Hotel: SUNRISE Holidays Resort code: National category: 5 Category: valid for season: Summer 2012 date: Contracting partner hotel: contracting partner 1. Main meals 1.1 Breakfast Minimum requirements OK No the breakfast tables are prepared with the complete cover (cups, serviettes, cutlery) "American coffee" is available for breakfast and no instant coffee Standards Location of breakfast Main Restaurant El Sol and/or Aida Schedule of breakfast time 07:00 10:30 Is late breakfast offered? Yes upon request with extra charge Remarks Early continental breakfast available on request Room Service available but with extra charge 1.2 Lunch Minimum requirements OK No a lunch buffet is offered free of charge in the AI formula when lunch with a set menu, there are no limited food orders for lunch no reservations are required the full list of all inclusive drinks is available no guest signature is required for the lunch (food) Standards main location for lunch Main Restaurant El Sol and/or Aida (buffet) alternative location for lunch Beach Bar schedule for lunch 13:00 15:00 are the drinks served during the lunch Yes Remarks Room Service available but with extra charge SUNRISE Resorts & Cruises Page 1

5 1.3 Dinner Minimum requirements OK No a dinner buffet is offered in the main restaurant the drinks are served to the tables Standards Is there an alternative Restaurant for dinner? Yes Aida & Arabian Nights Restaurant; Mediterranean a la carte restaurant 1x per stay Is a table reservation required? Yes, in the Mediterranean a la carte restaurant Are there special items which have to be paid? Yes all meals in the Mediterranean a la Carte Restaurant except one dinner free of charge per stay schedule for dinner 19:00 22: Remarks Sportswear, Swimwear, Shorts and T Shirts are not permitted in all Restaurants Late dinner upon request from the Tour operator (e.g. main arrival day with high number of guests) Room Service available but with extra charge 2. Side meals 2.1 Snacks Minimum requirements OK No daily "snacks" are offered free of charge in the AI formula there are no limited offers for the snacks drinks have to be available at the same location Standards Location of the "snack bar" Beach Bar Buffet or a "set menu"? Buffet Schedule 12:00 17:00 Is a guest s signature for the food required? No Is a late night snack provided? Yes Remarks Midnight snack from 22:30 01:00 SUNRISE Resorts & Cruises Page 2

6 2.2 coffee, tea & cake Minimum requirements OK No daily "coffee, tea & cake" period is offered free of charge in the AI formula coffee and tea is free available during this period a choice of cakes and pastries are offered no guests signature is required during this period Standards location for the "coffee & cake" period Lobby Bar Schedule 15:00 17:00 Is there ice cream available in this period? No Is a guest s signature required? No "American" or "instant" coffee Both Remarks 2.3 General standards for AI food Are there outlets where the food has to be paid by the AI guest in general Are there more periods when ice cream is offered in the AI formula? Yes in the Mediterranean a la Carte Restaurants except one dinner free of charge per stay No 3. AI drinks 3.1 Minimum requirements OK No Minimum schedule for offering AI drinks is from 10.00h to 24.00h. No alcohol served between 06:00 and 11:00 Any other schedule? 24 hours at Lobby Bar, after 24:00 at extra charge all glasses have to be filled properly, when bottles are not offered water will be handed out in bottles (0,3L / 0,5L / 0,7L bottles is a fitting size) only "returnable" cups (like acryl glass) when glass can not be used (e.g. at the beach) AI drinks outlets in each hotel area like lobby, pool/garden, beach counter, main restaurant Beverage and food menus for included and excluded items have to available in each outlet 3.2 standards "AI outlets for drinks" Which outlets in the lobby area? names and schedule Which outlets in the pool/garden area? Names and schedule Which outlets in the beach area? Names and schedule Any other outlets for AI drinks? Names and schedule Which outlets are excluded from the AI formula? Lobby Bar 24 hrs, AI 10:00 24:00 after this at extra charge, no alcohol served between 06:00 11:00 1x Pool Bar 10:00 18:00 (no alcohol served between 06:00 11:00) 1x Grand Cafe 18:00 24:00 1x Beach Bar 10:00 18:00 (no alcohol served between 06:00 11:00) Main Restaurant during meal times No alcohol served between 06:00 11:00 Jungle Disco 20:30 02:00 (after 24:00 with extra charge) Shisha Corner, A la Carte Restaurants, all open outlets after 24:00, Cafe du Jour, Samba Bar SUNRISE Resorts & Cruises Page 3

7 3.3 standards "items of AI drinks" What kind of Softdrinks is included? Glasses or bottles? What kind of local beers are included? Glasses or bottles? What kind of local wines are included? Glasses or bottles? What kind of local spirits are included? What kind of mix drinks or cocktails are included? What drinks are not included? (This has to be shown in a menu!) 3.4 general standards "AI drinks" Is the guest s signature for drinks required? in which areas will AI drinks be served in which areas is self service for AI drinks Is the MINIBAR included and how is the handling? Is there dispenser available for any drinks? (if yes, which locations & drinks) Cola/Pepsi, Fanta/Mirinda, Sprite/7up, package juices, diet cold drinks and water Glasses Stella or Luxor or Sakara Glasses Local Red, White & Rose Glasses Local Cognac, Whisky, Gin, Vodka, Ouzo, Rum (as per availability of the market) Varity of local alcoholic and non alcoholic cocktails Special offered local & imported wines, international alcoholics Yes for not included drinks All except restaurants & Bars excluded from the AI Outdoor Bars Filled on arrival and refilled once a week with a selection of soft drinks, daily with water other items against extra charge Yes, Juices in the Main Restaurant, outside bars with water dispenser 3.5 Remarks All drinks at the pool and beach are served in polygon glasses or cups only 4. Sport and leisure activities 4.1 Minimum requirements OK No table tennis is provided free of charge in the AI formula billiard is provided free of charge in the AI formula gym use if available is provided for free in the AI formula 4.2 Standards What kind of sport and leisure activities are provided free of charge in the AI formula? Which sport/leisure activity or equipment rental has to be paid full? Beach Volleyball, table tennis, Boccia, darts, aerobics, water polo, Gym (from 12 years) Diving, Wind surfing, Aqua Center, Billiard, Spa, Massage (from 16 years, upon reservation), Hairdresser 4.3 Remarks Spa not for children under 16 years Gym not for children under 12 years and only with appropriate sports outfit & sports shoes Billiard not for children under 12 years SUNRISE Resorts & Cruises Page 4

8 5. General standards the AI formula Has to be worn a bracelet? Yes Has to be shown an AI guest card? No When does the AI Service expire on the departure At 12:00 (noon time) day? Under which age no alcohol is offered? 18 years Do the guests receive an AI info sheet upon checkin? Yes (with all AI items, outlets and schedule) Are there any events or theme evenings which Special arranged theme nights have to be paid by the AI guests? 6. General remarks to the AI formula 7. Suggestions for the catalogue text Main Restaurant buffet Style Snacks offered from 12:00 17:00 Alcoholic drinks served from 11:00 to 06:00 Minibar filled on arrival and refilled once a week with a selection of soft drinks, daily with water other items against extra charge One meal per stay free in the Mediterranean a la Carte Restaurant (upon reservation) The mentioned facts and information in this sheet will be added to the contract; parts can be published in the catalogue and given as information to our guests. The hotel accepts and provides this given standard during the whole mentioned season About all possible changes the Tour Operator has to be informed. Signature contracting partner hotel Signature contracting partner Tour Operator SUNRISE Resorts & Cruises Page 5