BCP BEST PRACTICES (SERVING MEMBERS & THE COMMUNITY DURING A CRISIS)

Transcription

1 Moving production and disaster recovery securely into the cloud. BCP BEST PRACTICES (SERVING MEMBERS & THE COMMUNITY DURING A CRISIS) Timothy Daugherty, CBCP, CCP Business Continuity Professional

2 ABOUT ONGOING OPERATIONS Leading provider of business continuity services to credit unions nationwide CUNA Strategic Services provides credit unions with access to quality products, services and technologies through 3 rd party providers such as Ongoing Operations Four facilities Phoenix, Arizona Longmont, Colorado Hagerstown, Maryland Middletown, Virginia

3 THE OGO DIFFERENCE Focus on making business continuity planning an organization wide initiative and process Holistic - People, Processes AND Technologies Financial Impact Analysis (FIA) as well as Business Impact Analysis (BIA) Award winning BCP software platform Leader in building private/public partnerships Certified Professional Staff

4 OBJECTIVES Understanding your role in the community Making a positive Public Relations event from a negative event Supporting members in their time of need

5 AGENDA Review definitions Understanding your role Planning Member education and communications Turning a negative into a positive Member and community needs

6 WHAT IS BCP? Business Continuity Planning - The process which occurs, based on risk evaluation and business impact analysis, to identify procedures, priorities and resources for: - emergency response operations; - business continuity strategies for the organization s functions and supporting infrastructure; - crisis communications; and - coordination with external agencies

7 GOAL OF A BUSINESS CONTINUITY PLAN Minimize financial losses to the institution BIA to identify business processes with potential for greatest impact (including Risk and Financial Impact Analysis) Continue member service with minimal interruption Focus on Continuity of Member Service Mitigate negative effects of disruption on Operations Solutions include redundancy, failover, resiliency, procedural documentation and manual alternative procedures Prioritize implementation of solutions

8 WHAT IS A DISASTER? dis as ter a calamitous event, especially one occurring suddenly and causing great loss of life, damage, or hardship, as a flood, airplane crash, or business failure.

9 UNDERSTANDING YOUR ROLE Provide consumer financial products and services Assist members obtain financial goals Financial Counseling & Educational events Building personal long term relationships with members Protecting member assets and availability to gain access to those assets

10 PLANNING Keep the membership and community informed Sponsor events Educational Sessions/Round Tables Coordinate with other organizations Testing systems and plans

11 INFORMING MEMBERS Member education: Inform members of current risks and what to do(weather related, evacuation, health and safety) Withdraw enough funds to help them through the emergency period Let members know what they can expect from their credit union in a time of disaster Make members aware that credit union may be required to close due to possible damage created by disaster

12 COMMUNICATIONS CHANNELS Monthly news letter- include information about (weather related event preparedness, health and safety practices for flu) Branch signage Local media Social media

13 SPONSOR EVENTS American Red Cross first aid and CPR training, plan and prepare emergency kits Flu shots Community Emergency Response Team Courses Fire Department Local disaster preparedness training Educational sessions/ CU Roundtables

14 COORDINATE WITH OTHER AGENCIES Share your plans with local emergency responders, health agencies Assets and/or services your credit union could contribute to the community. Share best practices with other credit unions, businesses in your communities, chamber of commerce, and associations to improve community response efforts.

15 TESTING Systems notification systems (internal/external), recovery of critical systems that support critical business processes Plans Department and team business continuity plans People Tabletop exercise Take part in emergency responder tests

16 MAKE A POSITIVE PR EVENT Coordinate to be a drop-off/pick-up point for community needs Use resource pool to help cleanup efforts Offer assistance to nursing homes, schools, and other organizations Use media before, during and after to tell your story

17 MEMBER AND COMMUNITY NEEDS Availability of funds Offer emergency loans After the disaster reach out and talk with members and community leaders about their needs

18 MY CHALLENGE TO YOU Read your Mission Statement How does it fit into your current BCP? How can our organization stand out from other financial institutions? Be there when your members need you the most. Be the calm in the storm. Let them know you are available and ready to help.

19 BE A BEACON Be the shining light in the storm for your members by providing them with the services they have come to know and expect.

20 QUESTIONS Tim Daugherty, CBCP, CCP Business Continuity Planner