TRAINING & CERTIFICATION. Investigative Audit Program for Financial Institutions

Transcription

1 TRAINING & CERTIFICATION Investigative Audit Program for Financial Institutions

2 Investigative Audit Program for Financial Institutions Preparing for the Audit Engagement Courses Preparing for the Audit Engagement The Auditor as a Business Partner Investigative Interviewing Bank Regulation Framework Audit Methodology, Risk Typology, and Control Technical Risk, Banking, and Financial Markets Courses Managing Audit Stakeholder Relationships Integrated Risk Management Fraud and Financial Crime Cybersecurity Learning Pathway Internal audit as the third line of defence is experiencing greater scrutiny and pressure to provide assurance and added value to the business. Investing in the competence of control function personnel has become a key focus for banks globally. Moody s Analytics has joined forces with award-winning experts from audit and law enforcement to offer a unique professional development programme to help banks identify and mitigate their exposure to risk. Conducting the Audit Engagement Note-Taking and Recording Audit Meetings Introduction to Credibility Assessment Effective Audit Conversations Detecting Deception Specialist Interviewing Fraud Investigation Foundation Intermediate Specialist Presenting Conclusions Report Writing Presenting Audit Findings Investigative Audit is a unique professional development programme in the form of a three-tiered learning pathway with courses corresponding to each stage of an audit engagement. The programme aligns with The Institute of Internal Auditors (IIA) Professional Practices Framework and Competencies, and teaches practical tools and techniques that are based on empirically proven models. Upon completion of this programme, organisations will: Increase productivity and efficiency of audit engagements Achieve consistency of professional audit practice and conduct of Internal Auditors (IAs) Increase stakeholder confidence in the internal audit function and the IA s effectiveness Assure quality and competence standards Managing the IA Function Managing Audit Teams Impact of Banking Regulation Strategic Investigation, Interview Management, and Quality Assurance THE INTERNAL AUDITOR AS A BUSINESS PARTNER This classroom-based course provides internal auditors with the necessary skills to develop and manage key relationships within their firm. In order to be viewed as business partners, auditors must learn to analyse the business, understand the context in which the business functions and develop appropriate business-focused solutions designed to influence and drive action. The course emphasises the importance of understanding personal and peer working styles and adapting their approach to these styles to improve overall effectiveness. INVESTIGATIVE INTERVIEWING This two-day course is aimed at newly qualified internal auditors with little practical experience of conducting audit fieldwork. The course focuses on the essential skills and awareness needed to perform the audit role and build credibility. Founded upon the PEACE model of interviewing, participants will become equipped with knowledge of investigative principles, including how to plan and prepare for meetings. Participants will also learn how to effectively manage audit conversations, add value to the business and prevent reputational damage whilst reducing risk. TECHNICAL RISK, BANKING AND FINANCIAL MARKETS COURSES This collection of courses includes a variety of topics ranging from credit, banking and risk management and are offered for groups at various levels. These courses guide participants through the end-to-end process of analysing creditworthiness and understanding the wider risk picture. Specifically, participants learn in-depth product analysis, structuring, documentation and negotiation skills. MANAGING AUDIT STAKEHOLDER RELATIONSHIPS This two-day programme offers tools and develops behavioural skills needed for managing relationships with stakeholders including co-auditors, senior managers, auditees and subject matter experts. Participants will learn stakeholder mapping and how to use this map to inform frequency, content and style of communication for greater efficacy. Role play is used extensively to train participants influencing skills. INTEGRATED RISK MANAGEMENT This seminar covers various topics in risk management including risk appetite, regulations, exposure and measurement. Upon completion, participants will understand how to foster effective collaboration among all key stakeholders in the risk management process. Participants will also learn how to effectively articulate the meaning of and measurements associated with the various risks to which banks are exposed (including the use of Risk-Adjusted Return On Capital, or RAROC). FRAUD AND FINANCIAL CRIME This course provides delegates with the practical tools needed to identify, investigate and remediate fraud affecting their organisation from both internal and external sources. The immersive interactive sessions will focus on the core skills required to undertake a focused and timely investigation, and will provide delegates with a framework 2 MOODY'S ANALYTICS TRAINING & CERTIFICATION 3

3 Conducting the Audit Engagement Courses to successfully implement their investigative strategy. Delivered through a three dimensional multi-media scenario, delegates will practice the investigative mind-set required to successfully undertake investigations in the workplace. CYBERSECURITY To protect an organisation's information and information systems against cyber-attacks, it is necessary to determine the who, why and how of the attack. This course provides an overview of cybersecurity, reviews types of threats (internal/external) and resulting actions (intentional vs. unintentional). Participants will learn how to identify threats, vulnerabilities, and targets through threat profiling so as to determine if their business is at risk. They will also learn about payment card industry standards, typologies and fraud, and identify non-face-to-face card crime and the relevant security features of numerous payment cards. NOTE-TAKING AND RECORDING AUDIT MEETINGS During any investigative interview the interviewer is expected to gather every detail. Success in collecting details is typically correlated to the experience and knowledge of the individual interviewer. For situations in which audio and/or visual recording of interviews are not viable options, note-taking becomes the key recordkeeping method. This course delivers a proven methodology for capturing the level of detail needed for a successful investigation (differentiating between information, evidential and investigative detail). INTRODUCTION TO CREDIBILITY ASSESSMENT Individuals may encounter deceptive communications in many situations (e.g., interviews, negotiations, reports), so the ability to evaluate credibility is a key audit skill. This course equips participants with the necessary knowledge and skills to recognise and understand behaviours that are associated with honesty and deception, in order to aid Senior Auditors, Audit Engagement Managers and Managers of Audit teams For Auditors who conduct the majority of fieldwork Internal Auditors with less than 2 years experience in the role Senior Auditor/Manager Level Audit Practioner Level Core Skills Level Senior Auditors, Audit Engagement Managers and Managers of Audit teams For Auditors who conduct the majority of fieldwork Internal Auditors with less than 2 years experience in the role Senior Auditor/Manager Level Audit Practioner Level Core Skills Level Senior Auditors, Audit Engagement Managers and Managers of Audit teams For Auditors who conduct the majority of fieldwork Internal Auditors with less than 2 years experience in the role Senior Auditor/Manager Level Audit Practioner Level Core Skills Level» Audit Methodology, Risk Typology, Control» Technical Risk, Banking and Financial Markets Courses» Bank Regulation Framework» The Auditor as Business Partner» Investigative Interviewing» Report Writing» Managing Audit Stakeholder Relationships» Technical Risk, Banking and Financial Markets Courses» Integrated Risk Management» Note-Taking and Recording Audit Meetings» Effective Audit Conversations» Introduction to Credibility Assessment» Managing the Audit Team» Detecting Deception» Presenting Audit Findings» Fraud Investigation» Forensic Linguistics» Optional Specialist Courses» Executive Coaching 4 MOODY'S ANALYTICS TRAINING & CERTIFICATION 5

4 Presenting Conclusions and Managing the Audit Function Courses credibility assessment. The course content is delivered in a dynamic, interactive format that includes analysis and discussion of real world examples and practical exercises, allowing the opportunity to practice new skills, and develop ability and confidence. EFFECTIVE AUDIT CONVERSATIONS This two-day course demonstrates how effectively managing audit conversations adds value to the business and prevents reputational damage whilst reducing risk. Participants learn to increase efficiency and improve their competence. This short course supports and develops those who conduct audit related interviews founded upon the PEACE model of interviewing. DETECTING DECEPTION This live group course, building upon the Introduction to Credibility Assessment course, is designed and run by a leading expert in detecting deception and is based on the latest scientific research. Participants will be trained to evaluate credibility and improve their deception detection ability. When encountering deceptive communications (in such formats as interviews, negotiations, and reports), participants will have the skills necessary to evaluate their credibility with confidence. SPECIALIST INTERVIEWING This practical course is aimed at equipping internal auditors to interview challenging people or conduct complex/sensitive 'enquiries and to maintain rapport and meaningful engagement with stakeholders. The training will incorporate particularly complex planning arrangements or resource intensive interviewing, and explores additional note-taking considerations, such as ensuring that future criminal investigation standards are effectively established. Participants will learn the tactical use of information and to explore the use of key tools such as pre-meeting written agendas. FRAUD INVESTIGATION This course is a practical foundation for effectively managing internal fraud investigations within a corporation. It reviews every step of an internal investigation into potential fraud, from receiving the initial allegation to testifying as a witness. Participants will learn how to lead a fraud investigation with accuracy and confidence by gaining knowledge about various topics such as use of computers, legal aspects, internal/external data, witnesses and suspects. Participants will also have the opportunity to work on a practical fraud case scenario and work it through to resolution. REPORT WRITING This course is designed to improve the structure, clarity and style of the Internal Auditor s written reports. The course content is tailored to the internal policies and templates of client organisations. Participants are encouraged to bring real reports to work on during the course. The topics covered in this course include: understanding how your target audience reads what you write; linguistic factors affecting accessibility and readers' comprehension; ordering, structuring and editing information; vocabulary and grammar; how to begin and end reports; writing style: level of language, jargon, sentence structure and how to create the right impact and effect. PRESENTING AUDIT FINDINGS This practical course is structured around six case studies. Participants prepare and present the findings of an assigned case study in a simulated meeting. Feedback, video analysis and discussion on each presentation cover how well the participant raised/ responded to questions and challenges, communicated using clear and appropriate language, managed different statuses through behaviour and influenced the stakeholders in the meeting to get commitment and action. Participants learn communication techniques and how to structure their message and relate it to their audience. MANAGING AUDIT TEAMS A practical and interactive three-day course structured around the key skills needed by internal audit managers to perform their roles effectively. The course will provide participants with the opportunity to improve as audit managers through theory sessions, which are supported by exercises and case studies. This hands-on learning format gives participants the opportunity to develop their skills and receive feedback in a challenging, developmental environment. STRATEGIC INVESTIGATION MANAGEMENT, INTERVIEW MANAGEMENT AND QUALITY ASSURANCE Endorsed and underpinned by world leaders in the conduct of robustly ethical investigation, this suite of training packages is intended for those already competent to at least level 2 (intermediate) of our pathway and who are suitable for additional specialist development in accordance with their managerial or tactical responsibilities. Participants are typically leaders and decision makers within their institution with responsibility for policy and procedure, performance management, and development of others. 6 MOODY'S ANALYTICS TRAINING & CERTIFICATION 7

5 Why Investigative Audit? Moody's Analytics Is a Leading Provider of Training Solutions for Financial Institutions Worldwide Internal auditors are typically highly trained technically, but have historically received minimal training in relationship management, fieldwork, investigation and presentation skills tailored to their context. The program will provide participants with: Higher order interpersonal skills for engaging stakeholders, managing the conversations within an investigation, and influencing decisions and actions that mitigate risk exposure Higher order cognitive skills for performing the investigation: mindset, approach, systematic analysis of detail, knowledge of how the brain functions affect the information you collect, knowledge and ability to mitigate the risk of human biases which can otherwise impair the efficacy of your investigation A tool to systematically capture information gathered during interviews that enables the internal auditor to assess the validity of the information and the reliability of the interviewee Tools for identifying changes in behaviour, indicating hot spots that need further probing, and detecting deception Planning and preparation tools for investigation management and interviewing Moody s Analytics is synonymous with leadership in monitoring and analyzing credit risk worldwide. By providing award-winning software solutions, advisory services, research, and state-of-the-art training and certification solutions, we continually improve organisational performance by solving real-world business problems. Our mission is to provide maximum value to your employees that ultimately increases your bottom-line performance. Moody's Analytics is accredited with the CFA Institute and the UK Solicitors Regulation Authority and is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. For more information, please visit 8 MOODY'S ANALYTICS TRAINING & CERTIFICATION 9

6 About Our Faculty Our audit courses are designed and delivered by a multidisciplinary team of auditors, investigators and psychologists. Our team includes people who are recognised as world leaders in the ethical application of the science of interviewing in the workplace and awarded the Practitioner Excellence Award at the 2012 International Conference hosted by the International Investigative Interviewing Research Group in recognition of their outstanding achievements in the area of investigative interviewing. SARAH TENNYSON Sarah is a recognised expert in transforming individual, team, and organisational performance. She combines elements of business psychology, behavioral sciences, and organisational dynamics to bring about a meaningful shift in people s motivation and actions. She is a sought-after trainer, consultant, speaker, and author in this mission-critical field. MICK CONFREY Mick Confrey, a former lead investigative interviewing advisor to one of the busiest police forces in the UK, develops and delivers training in the application of interviewing skills program worldwide. As a member of the executive committee of the international Investigative Interview Research Group (iiirg) he supports and assists in the development of the science of interviewing. IAN HYNES Ian Hynes, a former law enforcement officer and specialist investigative interview advisor and manager, has over 38 years of experience in investigation and Investigative Interviewing. With a pedigree of international deployment, Ian now translates his knowledge and skills into investigation and interviewing course solutions for public and private sectors. Co-ordinating a renowned team of international experts across a range of disciplines, Ian brings the science of investigative interviewing to financial services firms seeking to develop their internal auditors. JONATHAN DAVISON Jonathan Davison, a former Detective and Interview Specialist for the Greater Manchester Police Department, develops and delivers specialist professional development programs on the forensic application of the science of interviewing in the workplace, to improve investigative decisions. He also manages a team of international experts specialising in investigative interviewing delivering bespoke training, consultancy, and solutions to public and private sector organisations worldwide. RICHARD WALTON Richard Walton, a former auditor with PwC, now develops professional development programs for finance, management and leadership clients in both the public and private sectors. He has a proven record of working with organisations through the design, development and facilitation of tailored performance improvement initiatives, often supporting individuals and groups through major changes in businesses processes and systems. MARTIN VAUGHAN Martin Vaughan, a former police officer and lead crime trainer for Gwent Police, is a sought after expert in the field of criminal investigation. He has been involved as an Interview Adviser on numerous high profile investigations and has received 16 commendations for excellence while performing his duties. Martin delivers professional development programs that apply his years of investigative interviewing skills and expertise and is a regular speaker at national and international conferences. 10 MOODY'S ANALYTICS TRAINING & CERTIFICATION 11

7 About Moody s Analytics Moody s Analytics, a unit of Moody s Corporation, helps capital markets and credit risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management. By offering leading-edge software and advisory services, as well as the proprietary credit research produced by Moody s Investors Service, Moody s Analytics integrates and customizes its offerings to address specific business challenges. CONTACT US Visit us at moodysanalytics.com or contact us at a location below: AMERICAS clientservices@moodys.com EMEA clientservices.emea@moodys.com ASIA (EXCLUDING JAPAN) clientservices.asia@moodys.com JAPAN clientservices.japan@moodys.com 2014 Moody s Corporation, Moody s Investors Service, Inc., Moody s Analytics, Inc. and/or their licensors and affiliates (collectively, MOODY S ). All rights reserved.