Tourists, a new target group for digital travel planners?

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Tourists, a new target group for digital travel planners?"

Transcription

1 Tourists, a new target group for digital travel planners? Deliverable no of the SEEMORE project Date of preparation of this document: Project Coordinator: CINESI Transport Consultants, Spain Mr. Maarten van Bemmelen Phone Author of this document: Company: Trivector Author s name(s): Caroline Mattsson Phone: Start date of the project: April 2012 End date of the project: April 2015 Project website:

2 Legal disclaimer: The sole responsibility for the content of this document lies with the authors. It does not represent the opinion of the European Communities. The European Commission is not responsible for any use that may be made of the information contained therein. SEEMORE is co-funded by the Intelligent Energy Europe Programme of the European Commission and runs from April 2012 until April 2015.

3 TABLE OF CONTENTS 1 About the SEEMORE project Project Summary The SEEMORE consortium Summary Revision and peer review history Glossary SEEMORE: changing travel behaviour of tourists Examples from tourist regions Madeira Travel planner in Mallorca Info kiosks in Limassol Conclusion List of Figures List of Tables References Tourists, a new target group for digital travel planners? page 3 / 18

4 1 ABOUT THE SEEMORE PROJECT 1.1 Project Summary SEEMORE shows that regional actors in 8 European coastal tourist regions are able to change the travel behaviour of visitors within their regions towards more sustainable transport modes. The main objectives of the project are to: - Increase visitors awareness of sustainable mobility; - Strengthen the co-operation between the mobility and tourism sectors; - Shift travel behaviour of tourists to sustainable transport modes; and - Communicate and transfer experiences to other tourist regions. Tourists, a new target group for digital travel planners? page 4 / 18

5 1.2 The SEEMORE consortium Project Partner Country CINESI Transport Consultancy (Coordinator) Mallorca Transports Consortium Trivector Traffic AB Association of Local Authorities Fyrbodal FGM-AMOR Austrian Mobility Research Common Europe Pomeranian Association Municipality of Choczewo Sustainable Development of Civil Society Club Province of Forlì-Cesena Central European Initiative Limassol Tourist Development and Promotion Co Ltd Stratagem Energy Ltd Horários do Funchal Public Transport Local Councils Association Spain Spain Sweden Sweden Austria Poland Poland Bulgaria Italy Italy Cyprus Cyprus Portugal Malta Tourists, a new target group for digital travel planners? page 5 / 18

6 2 SUMMARY Trips made by tourists are increasing rapidly in the western world, and especially trips by car. Despite this, not much is done to improve conditions to use public transport or other sustainable means of transport. SEEMORE (Sustainable and Energy Efficient Mobility Options in Tourist Regions in Europe) aims to change the travel behaviour among tourists and thus decrease CO2-emissions by increasing the awareness among tourists about sustainable mobility options in tourist regions and providing smart solutions for travelling. Future tourists will be more moveable and flexible than today s tourists, which claim higher standard on travel information. One way of doing this is providing up-to-date information that can be used before the trip and on-site by the tourists. The main difficulty is to join relevant data from various organisations and institutions, which creates the need for new co-operations. Also, there is an issue of who will own a product and up-date it regularly. So, based from what we know today, how can we provide a usable product to tourists as a target group and what should it contain? Examples from three tourist regions, Madeira (Portugal), Mallorca (Spain) and Limassol (Cyprus) are presented in this paper. This document is addressed to local and regional authorities at tourist destinations in Europe, mobility providers, hotels and leisure attractions. The paper is intended to disseminate the innovative approach to tourists mobility management developed within the SEEMORE project, thus facilitating and encouraging the transfer of best practices in this field. Tourists, a new target group for digital travel planners? page 6 / 18

7 3 REVISION AND PEER REVIEW HISTORY Version Number Date Comments Peer reviewed by (Name, Organisation) First draft sent for peer review by CEI N/A Peer reviewed version FGM-AMOR Some suggestions from the peer reviewer integrated in the document by the CEI N/A Final version released by Trivector Traffic AB N/A Table 1: Document revision and peer review history Tourists, a new target group for digital travel planners? page 7 / 18

8 4 GLOSSARY Abbreviations provided in this report Abbreviation Full name ITS GPS HF CTM Intelligent Transport Systems Global Positioning System Horários do Funchal Mallorca Transport Consortium Table 2: Abbreviations used Tourists, a new target group for digital travel planners? page 8 / 18

9 5 SEEMORE: CHANGING TRAVEL BEHAVIOUR OF TOURISTS Trips made by tourists are increasing rapidly in the western world, and especially trips by car. Tourist trips are an important part of sustainable and energy effective transports. Trips to leisure activities stand for 50% of the annual distance travelled in industrial countries and 3.2 of the global energy use (whereof 94% is related to transport) 1. The SEEMORE project (Sustainable and Energy Efficient Mobility Options in Tourist Regions in Europe, ), co-funded by the Intelligent Energy Europe Programme of the European Union, will show that regional actors in eight European coastal tourist regions are able to change the travel behaviour of visitors within their regions towards more sustainable transport modes. The participating regions are Mallorca (ES), Bohuslän (SE), Forlì-Cesena (IT), Dobrich (BG), Pomerania (PL), Madeira (PT), Limassol (CY) and Malta (MT). The objectives of SEEMORE are to improve the situation for tourists by increasing awareness of sustainable modes of transport and improving the range and service of alternatives to the private and rented car. The challenge is two folded: to offer better service on sustainable modes of transport and to communicate these options to the visitors. With regards to this, and in order to reach the specific objectives of the project, Mobility Management is the core of the actions to be implemented: 1. Increase the awareness among visitors about sustainable mobility options in tourist regions; 2. Increase cooperation between the sectors of tourism and mobility, and creation of new and improved energy-efficient mobility options for leisure travel in eight coastal regions throughout Europe; 3. Shift of travel behaviour of visitors towards more sustainable modes; 4. Widely share and communicate the SEEMORE experiences and outcomes with other actors in Europe, so that they start implementing similar actions targeting leisure travel. One of the challenges is how to target the visitors to inform them on sustainable mobility options. Potential visitors for a specific region is a very dispersed group difficult to target when they are at home. Once the visitors arrive to the tourist region it becomes easier to target them directly and this is the basis for the development of the information tools described below. Tourists of today are being more flexible and spontaneous during their holidays and they often want to discover places by themselves. This places higher demands on information of alternatives and services in order to increase the accessibility to attractive destinations in the tourist areas. 1 Gössling, S, Tourists, a new target group for digital travel planners? page 9 / 18

10 Information should be available at all times for the tourists, before the trip starts as well as during the trip. Comparing to the need of inhabitants in the area, the information for tourists should be more descriptive, e.g. information on how to use the public transport, where to find the bus stop or bike rental, and guides to cultural and nature destinations. When dealing with tourists one should think in terms of making their search for travel information as straightforward and easily accessible as possible. This opens up for promoting user-friendly modes of transport. In the same spirit, the travelling suggestions should also be easy, comfortable and offer value for money, enriching the visitors experience instead of just getting them from point A to point B. In the efforts of enriching the visitors experiences and bringing them closer to nature and local culture, ITS (Intelligent Transport System) is one basic element. It can be used both by improving the level of service and by making tourists aware of the possibilities sustainable mobility options give. The advantages with ITS from a tourist point of view are that the information is adaptable to the place and time where the tourist is in that moment. The tourist can thus have accurate travel information in any instant of the journey. Tourists, a new target group for digital travel planners? page 10 / 18

11 6 EXAMPLES FROM TOURIST REGIONS Within the SEEMORE project, new ideas are being developed and tested in three regions: a tourist guide, audio guide and travel planner in Madeira, a mobile travel planner in Mallorca, and info kiosks in Limassol. 6.1 Madeira In Madeira, the challenge is to make tourists use the public transport when discovering the island. To this end, three tools have been developed to fulfil the different needs of tourists: tourist guide, audio guide and travel planner. The tools can be combined or can be used separately. These three tools were all thought to be necessary in order to suit the very different groups of tourists that come to Madeira, from old people to younger ones and with very different experiences with technology. Having available and easy-to-use information at all times will give the tourist more security on the trip and reduce transport-related stress. Hopefully this will make more people use public transport for touristic reasons as well. The tools have all been implemented and are available for free downloading Tourist guide Horários do Funchal, the public transport company in Madeira, has developed a tourist guide that can be considered as a roadmap for tourists that wish to discover the island (downloadable at The aim has been to develop information so that tourists can be kept informed about public transport offers and how they can reach tourism hallmarks and attractive events using public transport. The guide can be used to plan the trip in advance and on-site to increase the knowledge about the places that are being visited. Every destination is marked with the bus number to reach the place. The tourist guide can be downloaded (and printed) from the website of the public transport company and will be available to use both online and offline. Versions are available for different types of digital devices. Figure 1: Example from Madeira`s tourist guide Tourists, a new target group for digital travel planners? page 11 / 18

12 6.1.2 Audio guide A complement to the tourist guide is the audio guide developed to provide tourists with detailed information about the places they are seeing on a specific route, as they visit the island on board of Madeira buses. The audio guide is a free application that can be downloaded from the website of Horários do Funchal ( It runs offline (GPS activation is necessary though) and is ready to install on smartphones (Android and ios). Within the frame of the SEEMORE project a pilot trip was developed, containing a description of milestones recommended for tourists to visit along the route Journey to the heart of the Island. Users just have to download the application and the trip, then put the headphones and enjoy. To reach tourists, Horários do Funchal attaches posters along the bus stops of the audio trip route and information can be found in the reception desk of hotels located in Funchal. Additional information is displayed as a banner in the public transport operator website as well as on other stakeholders websites. Figure 2: Banner for the audio guide on Madeira HF bus and HF mobile travel planner To complete the package of tourist information, a travel planner was launched (see: The reason was that tourists must also have the opportunity to know in every moment when and from where a bus leaves. HF bus is the website of Horários do Funchal adapted to mobile devices and HF mobile is the downloadable mobile application of the travel planner. Apart from the usual travel planning features, these apps also show the way to bus stops and suggest routes including recommended departure times. There is also the possibility to set an alarm to notify when the bus is nearly due to arrive at a designated bus stop, a highly appreciated feature among tourists that often are not fully aware of transport schedules. Tourists, a new target group for digital travel planners? page 12 / 18

13 6.2 Travel planner in Mallorca In Mallorca, the challenge is to make travelling easy and intuitive. A solution has been found in the development of an innovative mobile travel planner including route options. CTM App is a mobile travel planner designed by the Mallorca Transport Consortium (CTM) within the SEEMORE project. The objective is to create an application taking into account travellers needs, making it easy and intuitive to use. The application combines information on public transport from CTM and Google Transit to give the best service for the user. The application is available in six languages in order to offer maximum range among tourists. Apart from Spanish and Catalan, also English, German, French and Russian. A lot of effort has been put on reducing uncertainty for the traveller and thus attract tourists to the bus. Effort is also put on including information on destinations of interest for the tourist. Some examples of features that are included in the application in addition to the usual information on bus stops, bus lines, timetables, etc. are: possibility to track the bus, knowing where the bus is in every moment. This is a way of warning for potential problems, accidents or delays in the service; integration of information from the commercial and leisure fields around a specific bus stop, e.g. commercial areas, cultural centres, tourist attractions, points of interest. At the time of the preparation of this report, the Transport Consortium of Mallorca and the transport consultancy CINESI are working on the design of several tourist routes and trips over Mallorca that can be reached by public transport. Once the routes are defined, the intention is to link them with public transport lines and stops. Thus, the user of the application can obtain extra information, knowing which tourist routes and trips are linked to each line and stop, widening leisure options and attractions. One possible development will be to include information of the shortest route to the closest public transport stop, allowing to get informed on the spatial and temporal distance between the user s location and the stop. Many of the features developed for tourists are also usable for inhabitants in the area, both for regular everyday trips and for being a tourist in your neighbourhood. The application is available free of charge for android and ios (for web version, see: Figure 3: Features in the CTM application including Google Transit for planning a trip Tourists, a new target group for digital travel planners? page 13 / 18

14 In order to make the tool known, meetings are planned with different hotel associations to promote the application within the tourism sector and encourage its use among visitors. 6.3 Info kiosks in Limassol A more stationary information service is the one offered in Limassol. The challenge in Limassol is to provide up-to-date information to tourists 24 hours a day. A solution has been found by installing info kiosks at strategic places in the tourist area. Six information kiosks have been installed in high traffic areas in Limassol providing 24-hour up-todate information free of charge. The kiosks feature a 32-inch screen (1920 x 1080 pixels) where visitors can find information and videos promoting travelling in the area using sustainable mobility modes, such as bus timetables and routes, information on biking and walking routes, location of bus stops and bike rental stations, etc. The role of the info kiosks is purely informational. Relevant services can be promoted through the info kiosks but not sold at this point. The info kiosks are open for anyone but are mostly used by tourists. Information is provided in three languages: Greek, English and Russian. In the first year of their use (2013), they received a few million clicks. The results from monitoring the most requested information show that there is an increasing interest in knowing more about, for example, cycling routes. Included in the info kiosks is the new web travel planner Limassolbybus which enables tourists to plan a trip with both urban and interurban buses. The travel planner is also available for smartphones (Android and ios) and tablets but works only with online connection. The info kiosks operate with very low electricity consumption (regular power supply) offered by the local authorities of the several municipalities in the area of Limassol. Before installing the six info kiosks, an agreement was signed with each local authority about their support and cooperation in terms of providing the space and electricity for the operation of the kiosks. A Bluetooth application is also available for use by smartphones. Figure 4: Info kiosk in Limassol Tourists, a new target group for digital travel planners? page 14 / 18

15 7 CONCLUSION ITS is a very efficient way of providing travel information to tourists and with further developments in the area it will probably be standard in most tourist destinations. It is a complement to other mobility management measures that can play a large role in changing travel behaviour. The examples described above are all first hints of how to use ITS in communication with tourists, but improvements will be made in making the tools even more user friendly, and used. One important success factor is the partnership between various stakeholders, especially between transport and tourism professionals, to enable that data from both sectors are merged. Without this cooperation the added value for the tourist is less and the information will not be attractive. Tourists, a new target group for digital travel planners? page 15 / 18

16 8 LIST OF FIGURES Figure 1: Example from Madeira`s tourist guide Figure 2: Banner for the audio guide on Madeira Figure 3: Features in the CTM application including Google Transit for planning a trip Figure 4: Info kiosk in Limassol Tourists, a new target group for digital travel planners? page 16 / 18

17 9 LIST OF TABLES Table 1: Document revision and peer review history... 7 Table 2: Abbreviations used... 8 Tourists, a new target group for digital travel planners? page 17 / 18

18 10 REFERENCES Gössling, S., 2002, Global environmental consequences of tourism, Institute of Cultural Geography, Freiburg, Germany Acknowledgements Thanks for information provided about the digital tools: Lluís de Victoria and Raúl Medina, CINESI Transport Consultants, Spain; Claudio Mantero and André Freitas, Horários do Funchal, Madeira, Portugal; Maria Stylianou, Limassol Tourism Board, Cyprus. Tourists, a new target group for digital travel planners? page 18 / 18

Intermediate impacts of mobility management measures for tourists in 8 European coastal regions

Intermediate impacts of mobility management measures for tourists in 8 European coastal regions Intermediate impacts of mobility management measures for tourists in 8 European coastal regions Deliverable no. 4.8 bis of the SEEMORE project Date of preparation of this document: 30.05.2014 Project Coordinator:

More information

Hotels and tourist attractions promoting sustainable transport

Hotels and tourist attractions promoting sustainable transport Hotels and tourist attractions promoting sustainable transport Deliverable no. 4.10 of the SEEMORE project Date of preparation of this document: 27.06.2014 Project Coordinator: CINESI Transport Consultants,

More information

FIRST KEY STEPS TOWARDS SUSTAINABLE MOBILITY IN TOURIST AREAS

FIRST KEY STEPS TOWARDS SUSTAINABLE MOBILITY IN TOURIST AREAS FIRST KEY STEPS TOWARDS SUSTAINABLE MOBILITY IN TOURIST AREAS Deliverable no. D4.5 of the SEEMORE project Date of preparation of this document: September 2013 Project Coordinator: CINESI Transport Consultants,

More information

Tourism and Mobility

Tourism and Mobility Issue No. 1 November 2012 The joint e newsletter of the SEEMORE and the STARTER project Alma Mollemans, Coast of Madeira The Tourism and Mobility newsletter This newsletter is published twice a year in

More information

ECC-Net: Travel App. A new mobile application for European consumers when travelling abroad

ECC-Net: Travel App. A new mobile application for European consumers when travelling abroad 1 ECC-Net: Travel App A new mobile application for European consumers when travelling abroad A joint project of the European Consumer Centres Network ------------------------------------------------------

More information

The European, Local and Regional Bicycle Route Planner for More Fun Cycling

The European, Local and Regional Bicycle Route Planner for More Fun Cycling Final Publishable Report of the Naviki IEE Project The European, Local and Regional Bicycle Route Planner for More Fun Cycling Added Value for Your Improved Cycling Policy The sole responsibility for the

More information

Tourism in Europe: does age matter?

Tourism in Europe: does age matter? Industry, trade and services Author: Julia URHAUSEN Statistics in focus 69/2008 Tourism in Europe: does age matter? This publication focuses on selective aspects of the travel behaviour of residents from

More information

Inspiration and travel planning: Millennials and Generation Z use mobile for inspiration and holiday planning

Inspiration and travel planning: Millennials and Generation Z use mobile for inspiration and holiday planning The birth of the internet had an enormous impact on the travel industry, with consumers adopting online travel tools to plan and manage their trips. Now, mobile technologies act as a catalyst influencing

More information

CROSS-BORDER ACCESS TO ONLINE CONTENT

CROSS-BORDER ACCESS TO ONLINE CONTENT Flash Eurobarometer CROSS-BORDER ACCESS TO ONLINE CONTENT REPORT Fieldwork: January 2015 Publication: August 2015 This survey has been requested by the European Commission, Directorate-General for Networks,

More information

Getting people on board!

Getting people on board! Getting people on board! Using active mobility consultancy to promote public transport use in rural areas www.smartmove-project.eu Growing challenges The EU-funded SmartMove project is working to advance

More information

Q A. CWT To Go. Question Categories

Q A. CWT To Go. Question Categories This is an interactive document. Click on each question category for a series of questions and answers to help you learn more about s features. Question Categories Overview: A General information Registration

More information

Inspiration and travel planning: Millennials and Generation Z use mobile for inspiration and holiday planning

Inspiration and travel planning: Millennials and Generation Z use mobile for inspiration and holiday planning The birth of the internet had an enormous impact on the travel industry, with consumers adopting online travel tools to plan and manage their trips. Now, mobile technologies act as a catalyst influencing

More information

Deliverable FOTsis Brochures and Posters FOTsis_WP5200_DE_D5.4.3_M40

Deliverable FOTsis Brochures and Posters FOTsis_WP5200_DE_D5.4.3_M40 7th Framework Programme INFORMATION AND COMMUNICATION TECHNOLOGIES Collaborative Project Grant Agreement nº: 270447 Deliverable 5.4.3 FOTsis Brochures and Posters Version number: 0.3 Dissemination Level:

More information

Inspiration and travel planning: Millennials and Generation Z use mobile for inspiration and holiday planning

Inspiration and travel planning: Millennials and Generation Z use mobile for inspiration and holiday planning The birth of the Internet has had an enormous impact on the travel industry, with consumers adopting online travel tools to plan and manage their trips. Today, mobile technologies act as a catalyst to

More information

Norwegian Foreign Visitor Survey 2011

Norwegian Foreign Visitor Survey 2011 Summary: Norwegian Foreign Visitor Survey 2011 TØI Report 1166/2011 Author(s): Eivind Farstad, Arne Rideng and Iratxe Landa Mata Oslo 2011, 67 pages Norwegian language In 2011 a total of 5.0 million foreign

More information

TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN OCTOBER 2016

TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN OCTOBER 2016 TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN OCTOBER 2016 In October 2016, the number of the trips of Bulgarian residents abroad was 404.0 thousand (Annex, Table

More information

Integrated System of Support for Mobility. Carlos Pereira GISMÉDIA (Portugal)

Integrated System of Support for Mobility. Carlos Pereira GISMÉDIA (Portugal) Integrated System of Support for Mobility Carlos Pereira GISMÉDIA (Portugal) Objectives To present a group of initiatives that contribute to sustainable mobility through the creation of an Integrated System

More information

Company Profile 2016

Company Profile 2016 Company Profile 2016 Offices in Spain, Portugal, Italy, Malta, Andorra, Morocco, Greece, France, Croatia, Netherlands, Mexico, Romania, Cyprus Summary 4 5 6 7 8 9 10 11 12 13 14 15 16 17 19 Chronology

More information

Thessaloniki Sustainable Urban Mobility Plan

Thessaloniki Sustainable Urban Mobility Plan Thessaloniki Sustainable Urban Mobility Plan SUMP SUMP development in a period of crisis State of the art Thessaloniki Public Transport Authority M a n o s V o u g i o u k a s K o s t a s P e t r a k i

More information

Q A. CWT To Go. Question Categories

Q A. CWT To Go. Question Categories This is an interactive document. Click on each question category for a series of questions and answers to help you learn more about s features. Question Categories Overview: A General information Registration

More information

Promoting Electric Public Transport. TROLLEY Project. Trolley Roadshow Exhibition

Promoting Electric Public Transport. TROLLEY Project. Trolley Roadshow Exhibition Promoting Electric Public Transport TROLLEY Project Trolley Roadshow Exhibition THIS PROJECT IS IMPLEMENTED THROUGH THE CENTRAL EUROPE PROGRAMME CO-FINANCED BY THE ERDF. 1 Overview Introduction This report

More information

Tourism trends in Europe and in Mediterranean Partner Countries, 2000-2006

Tourism trends in Europe and in Mediterranean Partner Countries, 2000-2006 Industry, trade and services Author: Ulrich SPÖREL, Volker TÄUBE Statistics in focus 95/28 Tourism trends in Europe and in Mediterranean Partner Countries, 2-26 Tourism is a growth industry in Europe and

More information

Understanding tourists transport behaviour at an urban destination

Understanding tourists transport behaviour at an urban destination Seminar at the Institute for Economic Research Università della Svizzera italiana Understanding tourists transport behaviour at an urban destination Dr. rer. pol. Diem-Trinh Le-Klähn Chair of Urban Structure

More information

Ticketing and user information systems in Public Transport in Thessaloniki area

Ticketing and user information systems in Public Transport in Thessaloniki area Ticketing and user information systems in Public Transport in Thessaloniki area ChrysaVizmpa, Transport Planner Engineer Thessaloniki Public Transport Authority «Technology, Mobility governance and Public

More information

Manual for Teachers. Traffic Snake Game. The new school action

Manual for Teachers. Traffic Snake Game. The new school action The new school action Traffic Snake Game Manual for Teachers Table of Contents 1. The Traffic Snake Tame: What and Why?...3 2. Aim of the Game...4 Advantages of the Game... 5 Educational Support... 6 3.

More information

OVERVIEW OF PURCHASE AND TAX INCENTIVES FOR ELECTRIC VEHICLES IN THE EU

OVERVIEW OF PURCHASE AND TAX INCENTIVES FOR ELECTRIC VEHICLES IN THE EU 01.04.2014 OVERVIEW OF PURCHASE AND TAX INCENTIVES FOR ELECTRIC VEHICLES IN THE EU This table provides an overview of the incentives that are granted in the Member States of the European Union for the

More information

Informal meeting of EU ministers for Transport Luxembourg, October 7th, 2015. Declaration on Cycling as a climate friendly Transport Mode

Informal meeting of EU ministers for Transport Luxembourg, October 7th, 2015. Declaration on Cycling as a climate friendly Transport Mode Informal meeting of EU ministers for Transport Luxembourg, October 7th, 2015 Declaration on Cycling as a climate friendly Transport Mode Preamble Innovation Cycling is a European success story i. Bicycle

More information

Spotter My GPS Tracker

Spotter My GPS Tracker Spotter My GPS Tracker SP-1501 User s manual 2015/2016 V064 Contents User s manual... 1 1. Welcome to Spotter!... 3 2. Contents of the package... 3 3. Explanation of the buttons... 3 4. Explanation of

More information

SURVEY ON THE TRAINING OF GENERAL CARE NURSES IN THE EUROPEAN UNION. The current minimum training requirements for general care nurses

SURVEY ON THE TRAINING OF GENERAL CARE NURSES IN THE EUROPEAN UNION. The current minimum training requirements for general care nurses SURVEY ON THE TRAINING OF GENERAL CARE NURSES IN THE EUROPEAN UNION This survey serves as a background document for the discussion of the Commission's legislative proposal to modernize the minimum requirements

More information

European Tourism Indicator System ETIS. For the Sustainable Management of Destinations

European Tourism Indicator System ETIS. For the Sustainable Management of Destinations European Tourism Indicator System ETIS For the Sustainable Management of Destinations Why "indicators'' for sustainable management of tourist destinations"? The European Commission has developed a European

More information

State of the Accessibility of Public Transport Systems for People with Disabilities in Greece (GR)

State of the Accessibility of Public Transport Systems for People with Disabilities in Greece (GR) Project no.: 44289 Project acronym: Project title: PTaccess Public Transport Systems Accessibility for People with Disabilities in Europe Specific Support Action Title of Report: CALL IDENTIFIER: FP6-2005.SSP-5A

More information

Pan-European Launch Presentation Summary

Pan-European Launch Presentation Summary Pan-European Launch Presentation Summary May 2012 Presentation Agenda 1. Introduction Background Coverage and Methodology 2. Findings The Media Evolution Internet everywhere by any means Media multi-tasking

More information

The European Research Council awards its first grants

The European Research Council awards its first grants MEMO/07/586 Brussels, 14 December 2007 The European Research Council awards its first grants The ERC is a major innovation within the European research system, and is established under the European Union

More information

SUSTAINABLE TRAFFIC CONCEPT IN MUNICIPALITY OF NEA KYDONIA

SUSTAINABLE TRAFFIC CONCEPT IN MUNICIPALITY OF NEA KYDONIA SUSTAINABLE TRAFFIC CONCEPT IN MUNICIPALITY OF NEA KYDONIA The municipality of Nea Kydonia in prefecture of Chania, Crete, is located in an area of 2.150 hectares in a coastal district, 5 km west of the

More information

Lessons Learned Project Meeting in Milan (Como/Bollate, Italy) on March 17/18, April 2016

Lessons Learned Project Meeting in Milan (Como/Bollate, Italy) on March 17/18, April 2016 Lessons Learned Project Meeting in Milan (Como/Bollate, Italy) on March 17/18, 2016 April 2016 The sole responsibility for the content of this publication etc lies with the authors. It does not necessarily

More information

Development of a Concept for the Public Transport Interconnectivity for Savaria International Airport. Report

Development of a Concept for the Public Transport Interconnectivity for Savaria International Airport. Report Development of a Concept for the Public Transport Interconnectivity for Savaria International Airport Report CENTRAL EUROPE Programme Project CHAMPIONS February 2012 Development of a Concept for the Public

More information

Inbound Tourism to Tallinn 2005

Inbound Tourism to Tallinn 2005 Inbound Tourism to Tallinn 2005 Number of trips In 2005, foreign tourists made 1.212 million trips to Tallinn. This represents an increase of 42,000 visits, or 3.6%, compared to 2004. Tourists by country

More information

January 3-6, 2016 Gothenburg, Sweden

January 3-6, 2016 Gothenburg, Sweden January 3-6, 2016 Gothenburg, Sweden Welcome to Gothia Innebandy Cup 2016 Since the start in 1994, Gothia Innebandy Cup has been an annual event in Gothenburg. The tournament has over the years grown from

More information

BEST PRACTICES, General

BEST PRACTICES, General 2013 COMMUNITY EXCELLENCE AWARDS Category Worksheet BEST PRACTICES, General Name of Local Government: CITY OF KELOWNA Project Title: Reporting Problems On The Go A Unique Approach www.kelowna.ca/servicerequests

More information

Mobility Management for housing areas - from car-dependecy to free choice

Mobility Management for housing areas - from car-dependecy to free choice Mobility Management for housing areas - from car-dependecy to free choice ADD HOME EIE-06-193 ADD HOME 01/12/2006-30/11/2009 ADD HOME PROJECT SUMMARY ADD HOME FRAME CONDITIONS running DEC 06 NOV 09 budget

More information

EuroVelo. the European cycle route network. European Certification Standard

EuroVelo. the European cycle route network. European Certification Standard EuroVelo the European cycle route network European Certification Standard July 2013 2 3 Improve the quality of EuroVelo, the European cycle route network, by identifying critical deficiencies in the network

More information

Developing a Tourism and Environment Reporting Mechanism (TOUERM): environmental impacts and sustainability trends of tourism in Europe

Developing a Tourism and Environment Reporting Mechanism (TOUERM): environmental impacts and sustainability trends of tourism in Europe Silvia Giulietti, Francesc Romagosa, Jaume Fons, Christoph Schröder 12.12.2016 Workshop on the Implementation of the Protocol on Sustainable Tourism to the Carpathian Convention into National Law, Vienna,

More information

Developing a Tourism and Environment Reporting Mechanism (TOUERM): environmental impacts and sustainability trends of tourism in Europe

Developing a Tourism and Environment Reporting Mechanism (TOUERM): environmental impacts and sustainability trends of tourism in Europe Silvia Giulietti, Francesc Romagosa, Jaume Fons, Christoph Schröder 24.11.2016 14 th Global Forum on Tourism Statistics, Venice, Italy Developing a Tourism and Environment Reporting Mechanism (TOUERM):

More information

It s easy to keep up with progress.

It s easy to keep up with progress. It s easy to keep up with progress. Relax. The future is coming to meet you. At a lightning speed, with technological solutions and innovations that make everyday life simpler and more interesting, but

More information

Residential Development Travel Plan

Residential Development Travel Plan Residential Development Travel Plan A Template for Developers Name of Development (Address) Name of Developer (Contact Details) Date of Travel Plan For office use: Planning reference.. /.. /.. Residential

More information

move move us Newsletter 2014 Content MoveUs has successfully finished the first year of the project!

move move us Newsletter 2014 Content MoveUs has successfully finished the first year of the project! move us ICT CLOUD-BASED PLATFORM AND MOBILITY SERVICES : AVAILABLE, UNIVERSAL AND SAFE FOR ALL USERS MoveUs has successfully finished the first year of the project! Newsletter 2014 Welcome to MoveUs newsletter.

More information

Waymate Website. Waymate Website Fact Sheet

Waymate Website. Waymate Website Fact Sheet Waymate Website Everyone is familiar with this problem: You know exactly where you would like to go; but you are probably not aware of all possible routes, transport modes and prices for this route. In

More information

Media Data on Official App for IAA Commercial Vehicles 2014. Native Apps for: iphone, ipad and Android

Media Data on Official App for IAA Commercial Vehicles 2014. Native Apps for: iphone, ipad and Android Media Data on Official App for IAA Commercial Vehicles 2014 Native Apps for: iphone, ipad and Android The Official App for the IAA Commercial Vehicles 2014 1.Market leader: over 8,000 downloads for IAA

More information

User language preferences online. Analytical report

User language preferences online. Analytical report Flash Eurobarometer 313 The Gallup Organization Flash Eurobarometer European Commission User language preferences online Analytical report Fieldwork: January 2011 Publication: May 2011 This survey was

More information

Features of the BMW Navigator V

Features of the BMW Navigator V Larger screen than Navigator IV The Navigator V will fit the existing GPS holder on K1600GT and K1600GTL and the 2014-later R1200GS, R1200GS Adventure. NOTE: Because of the bigger display, a new instrument

More information

Introduction to the Global Youth Market

Introduction to the Global Youth Market Introduction to the Global Youth Market The value of Youth Travel was estimated at to $183 billion at the end of 2012 according to the UNWTO, + 28% since 2007 Young people account for nearly 20% of all

More information

Case study summary TISSÉO - SMTC France

Case study summary TISSÉO - SMTC France / SUMMARY summary 2014 Ashden Award winner Supported by With the phenomenal 80% increase in public transport journeys that Tisséo-SMTC has achieved in just seven years, it is leading the way to a future

More information

What do the recent regional GDP statistics tell us about Cohesion?

What do the recent regional GDP statistics tell us about Cohesion? Analysis from the CPMR Secretariat July 2015 What do the recent regional GDP statistics tell us about Cohesion? Headline messages - Recent regional GDP statistics reveal that regional disparities are on

More information

January 5-8, 2017 Gothenburg, Sweden

January 5-8, 2017 Gothenburg, Sweden January 5-8, 2017 Gothenburg, Sweden Welcome to Gothia Innebandy Cup 2017 Since the start in 1994, Gothia Innebandy Cup has been an annual event in Gothenburg. The tournament has over the years grown from

More information

EPA Awards 2015 Category 4 Innovative schemes in off-street parking. Mobility Center Lobau-Rivoli Car Park - Paris - FRANCE

EPA Awards 2015 Category 4 Innovative schemes in off-street parking. Mobility Center Lobau-Rivoli Car Park - Paris - FRANCE EPA Awards 2015 Category 4 Innovative schemes in off-street parking Mobility Center Lobau-Rivoli Car Park - Paris - FRANCE New connected car park technology in the heart of Paris Mobility Center - general

More information

Welcome on-board! Airbus Helicopters Donauwörth. On Boarding

Welcome on-board! Airbus Helicopters Donauwörth. On Boarding Welcome on-board! Airbus Helicopters Donauwörth On Boarding Dear Colleague, AIRBUS HELICOPTERS is very pleased to welcome you and to count you among its employees. Airbus Helicopters is a division of

More information

Optima report Holland. Short version

Optima report Holland. Short version Optima report Holland Short version Background to the Optima studies Over the years, Innovation Norway has conducted several Optima studies across different markets. The main objective of these studies

More information

Impatient passenger demand for modern, reliable and affordable public transport amidst economic crisis: the Athens case

Impatient passenger demand for modern, reliable and affordable public transport amidst economic crisis: the Athens case Impatient passenger demand for modern, reliable and affordable public transport amidst economic crisis: the Athens case Gregory Dimitriadis, Chairman of the Board & CEO, OASA Group (Transport for Athens)

More information

Tourism Development in Portugal: Business Opportunities for German Companies. Portuguese German Symposium

Tourism Development in Portugal: Business Opportunities for German Companies. Portuguese German Symposium Tourism Development in Portugal: Business Opportunities for German Companies Portuguese German Symposium Lisbon, 20 th October 2015 Roland Berger has an extensive track record of cooperating with leading

More information

Bicycle and Public Transport Dream Team or Rivals? The Berlin Experience

Bicycle and Public Transport Dream Team or Rivals? The Berlin Experience Bicycle and Public Transport Dream Team or Rivals? The Berlin Experience Conference Integrated Urban Mobility Dresden, 12./13. March 2009 Burkhard Horn Senate Department for Urban Development, Berlin Overview

More information

BEFORE, DURING AND AFTER YOUR JOURNEY

BEFORE, DURING AND AFTER YOUR JOURNEY BEFORE, DURING AND AFTER YOUR JOURNEY edition september 2012 CONDITION OF APPLICATION ONLY THE FRENCH VERSION OF THE PRESENT DOCUMENT PREVAILS LA GARANTIE VOYAGE TM BECAUSE YOU TRAVEL WITH US, WE ARE AT

More information

Tracking data for planning and policy

Tracking data for planning and policy Tracking data for planning and policy Results of the TRACE assessment of potential João Bernardino TIS, Portugal Bremen, 12 th April 2016 Contents 2 Research questions and overview of work Potential uses

More information

App Quickstart Guide

App Quickstart Guide App Quickstart Guide HOW TO USE THE NAVIGATION FUNCTION OF YOUR IMPULSE EVO E-BIKE: Quick guide to the Impulse Evo app "E-Bike Navigation" Intelligently networked: The Impulse Evo app and a Bluetooth connection

More information

Special Eurobarometer 452. Report. Media pluralism and democracy

Special Eurobarometer 452. Report. Media pluralism and democracy Media pluralism and democracy Fieldwork September-October 2016 Publication Survey requested by the European Commission, Directorate-General for Justice and Consumers and co-ordinated by the Directorate-General

More information

Smart cards as a transport, social and education policy instrument - Riga

Smart cards as a transport, social and education policy instrument - Riga Smart cards as a transport, social and education policy instrument - Riga The smart cards project focuses on developing an innovative and easy payment solution in the form of a common electronic card system.

More information

Solution Overview. Cisco Virtual Citizen Services: Enhance Service Delivery While Reducing Costs

Solution Overview. Cisco Virtual Citizen Services: Enhance Service Delivery While Reducing Costs Cisco Virtual Citizen Services: Enhance Service Delivery While Reducing Costs Cities around the world are transforming themselves into Smart+Connected Communities, using their IP networks to achieve economic,

More information

Introduction to Paid Search Advertising

Introduction to Paid Search Advertising AV Introduction to Paid Search Advertising NOVEMBER 11, 2014 1 Over 1 Billion Google Searches Every Day... 22squared 2014. All Rights Reserved 2 4 Billion YouTube Video Views Per Day 22squared 2014. All

More information

TOURISM ANNUAL REPORT: Port Douglas and Daintree Visitor Survey July 2013 June 2014

TOURISM ANNUAL REPORT: Port Douglas and Daintree Visitor Survey July 2013 June 2014 TOURISM ANNUAL REPORT: Port Douglas and Daintree Visitor Survey July 2013 June 2014 This annual report forms part of a series of reports prepared by James Cook University (JCU) on tourism in the Port Douglas

More information

Ad-Hoc Query on Residence Permit Cards and biometric identifiers. Requested by SE on 6 th November Compilation produced on 8 th January 2013

Ad-Hoc Query on Residence Permit Cards and biometric identifiers. Requested by SE on 6 th November Compilation produced on 8 th January 2013 Ad-Hoc Query on Residence Permit Cards and biometric identifiers Requested by SE on 6 th November 2012 Compilation produced on 8 th January 2013 Responses from Austria, Belgium, Bulgaria, Czech Republic,

More information

CROSS-BORDER ACCESS TO ONLINE CONTENT

CROSS-BORDER ACCESS TO ONLINE CONTENT Flash Eurobarometer 411 CROSS-BORDER ACCESS TO ONLINE CONTENT SUMMARY Fieldwork: January 2015 Publication: August 2015 This survey has been requested by the European Commission, Directorate-General for

More information

Contents DRIVE & TRACK

Contents DRIVE & TRACK For everyone who wants to keep in touch with their car. Relax. The future is coming to meet you. At a lightning speed, with technological solutions and innovations that make everyday life simpler and more

More information

The results are based on data for mobile transactions and the revenue generated on the network.

The results are based on data for mobile transactions and the revenue generated on the network. zanox Mobile Performance Barometer 2015: Mobile transactions reached a new peak in Q4 2014 (smartphone and tablets) with growth rates of 128% from September 2014 to October 2014 Tablets are responsible

More information

STW Open Technology Programme. H2020 Future & Emerging Technology. and. GRANTS WEEK 2015 October 9 th

STW Open Technology Programme. H2020 Future & Emerging Technology. and. GRANTS WEEK 2015 October 9 th STW Open Technology Programme and H2020 Future & Emerging Technology GRANTS WEEK 2015 October 9 th 9/12/2010 INDIVIDUAL FUNDING OPPORTUNITIES IN EUROPE 1 SUPPORT FOR RESEARCH FUNDING ACQUISITION AT THE

More information

Universal App Program: First Aid Frequently Asked Questions

Universal App Program: First Aid Frequently Asked Questions Universal App Program: First Aid Frequently Asked Questions What is the Universal App program? The Universal App Program is an initiative sponsored by the Global Disaster Preparedness Center and is focused

More information

key figures for tourism 2005 edition direction du Tourisme

key figures for tourism 2005 edition direction du Tourisme www.tourisme.gouv.fr key figures for tourism 2005 edition direction du Tourisme The economic weight of tourism in France in 2004 l external trade spending of foreign tourists and visitors in France Euro

More information

EU Project Aladdin. Mobile. Destination-Management. for SMEs. European Commission

EU Project Aladdin. Mobile. Destination-Management. for SMEs. European Commission Sixth Framework Programme Horizontal Research Activities involving SME s Co-operative Research Project ala din EU Project Aladdin Mobile Destination-Management for SMEs European Commission www.aladdin-project.org

More information

STIF 41 rue de Châteaudun Paris

STIF 41 rue de Châteaudun Paris STIF 41 rue de Châteaudun 75009 Paris www.stif.info ZeEUS is co-funded by the European Commission under the 7th Research and Technological Development Framework Programme, Mobility & Transport Directorate

More information

INNOBAROMETER 2015 - THE INNOVATION TRENDS AT EU ENTERPRISES

INNOBAROMETER 2015 - THE INNOVATION TRENDS AT EU ENTERPRISES Eurobarometer INNOBAROMETER 2015 - THE INNOVATION TRENDS AT EU ENTERPRISES REPORT Fieldwork: February 2015 Publication: September 2015 This survey has been requested by the European Commission, Directorate-General

More information

Promoting cycling as an everyday form of transport in Venice

Promoting cycling as an everyday form of transport in Venice Polis Conference 2010 Innovation in transport for sustainable cities and regions Dresden 25-26th November Promoting cycling as an everyday form of transport in Venice Bremen Tczew Jane Wallace-Jones Grenoble

More information

Visitor survey in 4 coastal museums/attractions

Visitor survey in 4 coastal museums/attractions Visitor survey in 4 coastal museums/attractions SusTRIP Sustainable Tourism Research and Intelligence Partnership November 2012 Contact Details Matty Vincke Department for Knowledge Management Westtoer

More information

COMPANY PROFILE. We are also maintaining offices with meet and greet staff

COMPANY PROFILE. We are also maintaining offices with meet and greet staff COMPANY PROFILE Many Years of Experience & Sustained Growth Leopard Tours was established in 1985 as a family business, and like most small businesses had a fine reputation for personalized service. Today,

More information

Interconnectivity of Airports and Public Transport Services Options for improvement at Karup Airport

Interconnectivity of Airports and Public Transport Services Options for improvement at Karup Airport www.uniconsult-hamburg.de Interconnectivity of Airports and Public Transport Services Options for improvement at Karup Airport Report (draft, excerpt from the report about strategic options for the improvement

More information

Channels of Delivery of Travel Information (Static and Dynamic On-Trip Information)

Channels of Delivery of Travel Information (Static and Dynamic On-Trip Information) Channels of Delivery of Travel Information (Static and Dynamic On-Trip Information) Index Purpose Description Relevance for Large Scale Events Options Technologies Impacts Integration potential Implementation

More information

ANALYSIS OF THE STAKEHOLDER CONSULTATION ON

ANALYSIS OF THE STAKEHOLDER CONSULTATION ON ANALYSIS OF THE STAKEHOLDER CONSULTATION ON Science and Technology, the key to Europe s future: guidelines for future European policy to support research COM(353)2004 DG Research, European Commission,

More information

Special Eurobarometer 442. Summary. Attitudes of Europeans towards Animal Welfare

Special Eurobarometer 442. Summary. Attitudes of Europeans towards Animal Welfare Fieldwork Publication March 2016 Survey requested by the European Commission, Directorate-General for Health and Food Safety and co-ordinated by the Directorate-General for Communication This document

More information

iobd2 Wi-Fi OBDII User Manual

iobd2 Wi-Fi OBDII User Manual iobd2 Wi-Fi OBDII User Manual ---Wi-Fi OBD2 Preface Thanks for using this product. Please read this manual carefully before any operating. This manual guides the users how to use iobd2 of Shenzhen XTOOLTECH

More information

IES Consulting Your internship abroad!

IES Consulting Your internship abroad! Internship abroad: Luxury Apartments Administration WHERE? Barcelona, Spain WHEN? Position available from 08.2014 DURATION: 4 months + Company located in the center of Barcelona. Their goal is to offer

More information

ONLINE DATABASE ON GOOD PRACTICES. http://activecitizenship.net/bp/2013/form/new.php

ONLINE DATABASE ON GOOD PRACTICES. http://activecitizenship.net/bp/2013/form/new.php ONLINE DATABASE ON GOOD PRACTICES http://activecitizenship.net/bp/2013/form/new.php - GOOD PRACTICES- What is a Good Practice? Good practices are actions whose very nature is the impact on the quality

More information

Connect your oven to the future.

Connect your oven to the future. 9001 085 271 Connect your oven to the future. Home Connect. The app that does it all. Home Connect is the first app that can wash, rinse, bake, make coffee and look into your fridge for you. No matter

More information

Exhibition brochure March ,162 1, ,628. Reserve your stand today!

Exhibition brochure March ,162 1, ,628. Reserve your stand today! Exhibition brochure 23 26 March 2016 23 rd International Travel and Tourism Exhibition Expocentre Moscow Russia 32,162 1,852 192 54,628 unique visitors exhibitors destinations (gross) exhibiting space

More information

Ivor Ambrose, Managing Director European Network for Accessible Tourism Turin, 14th June 2013

Ivor Ambrose, Managing Director European Network for Accessible Tourism Turin, 14th June 2013 Accessible Tourism Experiences in Europe Ivor Ambrose, Managing Director European Network for Accessible Tourism Turin, 14th June 2013 1 In Europe and around the world Over 200 members in almost 30 countries

More information

ENTERING THE EU BORDERS & VISAS THE SCHENGEN AREA OF FREE MOVEMENT. EU Schengen States. Non-Schengen EU States. Non-EU Schengen States.

ENTERING THE EU BORDERS & VISAS THE SCHENGEN AREA OF FREE MOVEMENT. EU Schengen States. Non-Schengen EU States. Non-EU Schengen States. ENTERING THE EU BORDERS & VISAS THE SCHENGEN AREA OF FREE MOVEMENT An area without internal borders where EU citizens and non-eu nationals may move freely EU Schengen States Non-Schengen EU States IS Azores

More information

A Digital Strategy for Destination Europe 2020. Valeria Croce Head of Research & Development Zadar, 23 rd October 2013

A Digital Strategy for Destination Europe 2020. Valeria Croce Head of Research & Development Zadar, 23 rd October 2013 A Digital Strategy for Destination Europe 2020 Valeria Croce Head of Research & Development Zadar, 23 rd October 2013 The European Travel Commission (ETC) Work together to build the value of tourism to

More information

Evaluation Capacity Building in the EU: Counterfactual and Theory Based Approaches for Evaluating Impact

Evaluation Capacity Building in the EU: Counterfactual and Theory Based Approaches for Evaluating Impact International Seminar Evaluation Capacity Building in the EU: Counterfactual and Theory Based Approaches for Evaluating Impact Barcelona (ES), 19-20 November 2015 European Institute of Public Administration

More information

Coastal and Maritime Tourism

Coastal and Maritime Tourism A European Strategy for more Growth and Jobs in Coastal and Maritime Tourism Coastal and maritime tourism a source for growth and jobs The extraordinary beauty, cultural wealth and great diversity of Europe

More information

1. Project Progress & Outlook

1. Project Progress & Outlook The MORECO Project April 2012 Issue 2 1. Project Progress & What has happened since the last newsletter (Oct. 2011). 3 Student s workshop In the first project phase the pilot sites have been characterized

More information

How to Understand Yourself and People of Your Age across the World? Book Patchwork Collection for Young Adults Knows How

How to Understand Yourself and People of Your Age across the World? Book Patchwork Collection for Young Adults Knows How Submitted on: 26/06/2014 How to Understand Yourself and People of Your Age across the World? Book Patchwork Collection for Young Adults Knows How Maria Alekseeva International Relations Department, Russian

More information

SEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS

SEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS WHITE PAPER SEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS A practical guide to choosing the right s and languages 2014 Lionbridge INTRODUCTION If your app for Windows Phone is doing well at home, now

More information

TomTom GO 920. The ultimate car navigator

TomTom GO 920. The ultimate car navigator TomTom GO 920 The ultimate car navigator Introduction 08 / 24 / 2007 Amsterdam The TomTom team would like to introduce you to the world s ultimate car navigator. TomTom has been top of the reviewers charts

More information

THE LOCAL BIRD TERMS AND CONDITIONS (June 20th, 2016)

THE LOCAL BIRD TERMS AND CONDITIONS (June 20th, 2016) THE LOCAL BIRD TERMS AND CONDITIONS (June 20th, 2016) IMPORTANT NOTE : Please read these Terms and Conditions carefully. All bookings and activities through The Local Bird Incoming Agency are subject to

More information